Note to Steve from an Old School Apple Fanboy!!!

Question

Steve,
I am a life long Apple user- II, Lisa, Mac Plus, SE, SEII, CI, FX, Quadras, G3, G4, G5, Mac Pros, Final Cuts, Logics, Apertures, iworks, etc... by the dozen!!! Have battled the PC crowd for decades and have defended, served and waved the Apple banner to near fist fights with battles at the local Compusa stores back in the day!!! My kids are all Mac heads with Francisco (6) sporting a 13" MB and his very own Ipad. My 13 year old waited in the first iphone line to equip the whole family (5) with iphones!!! We have then subsequently upgraded to every generation you have released including the 4. We also have a little experience wih smart phones- the first Treo, first RIM email device, Palm, Kyocera, BB, etc!!!!! Needless to say we are committed!!!
But that being said, I have walked around my sphere of influence for the past 3+ years stating that "the iphone is the worst phone on the planet"!!!! The best media device on the planet but the worst "PHONE" I had ever used. I live in Coral Gables, Fl where towers are plentiful but still do understand that my home is located on the fringe of my cell towers. I cannot make a call from my house... but the truth is that almost every call has an issue of one kind or another with 80% of my calls dropping in the greater Miami area as well as several major cities. It has been a joke amongst my friends with one always prodding me that when will I get a real phone??? So, it got so bad that I had to turn my back on the luscious Mac like OS, mobileme and plug and play operability with my macs and bought a Bold. Guess what happen with the Bold??? I was able to make calls from my home and by some miracle calls cease to drop. After 30 days I went back to Iphone ****!! Why? because I am the Ultimate Fanboy & the ability to show my reels on the iphone along with mail, apps, & ipod ultimately won out to making calls.
So, cut-to we buy the 4's in the hopes (same hope that I had from generation to next generation) that this issue would be resolved and much to our disappointment the nightmare continues!!!! I have found myself nearly throwing my phone (which I hold like a girl, finger tips only) at the concrete floor because of the dropped calls. Your impressive presentation today was filled with all kinds of impressive test and comparisons defending your position. While not scientific or recorded in my 100 million dollar lab, my experience is REAL and I am not part of a conspiracy!!! I have over $25K invested in Iphones and the ATT service that goes along with it. I am not happy and your response was less than forthright in my opinion. In fact, it came off arrogant and almost as if I was listening to Bill Gates

Answer 1

Contradictions???
01. While I was on a commercial shoot my son made the line with my assistants brother and purchased 5 phones!!! The first generation phones did not require (was not even offered) in-store activation. If you "Wankerkirby" had owned a gen 1 you would know that!!!
02. Definitely says allot about me!!! Blindly Committed to Apple and it's products. The very same reason the Mac Plus was a revolutionary machine with a revolutionary OS is the same reason the iphone is a revolution. Simply because of the OS I have put up with the poor phone performance. The sum of all the parts has out weighed living on a Korean, Japanesse or PC based operating system.
03. Miami being a major city has plenty of cell sites but it just so happens I live right on the edge of my particular area (island on ocean). My service *****!!!! Therefore, I gave Apple an xtra pass because I was blaming ATT. No longer after the Bold Test.
04. your opinion!!! Again, I put up with it because of reason #2.
05. Yes Bro!!!! $500 X months since Gen 1 = $25K.... but I have finally woken up and have audited my stupidity in putting up with it!!! Apple should deliver on every aspect of their product's performance as well as their partner's performance. It should at least have acceptable phone performance and not suck compared to a "Free" Motorola, LG or Samsung. Recalls, Class action suits, Mass refunds and any other costly campaign is exactly what Apple needs to do!!! I bought the 4 because of the Stainless band!!! I don't want an f-ing bumper!!!!
FINAL- Its is now my opinion that they have always known and have played the odds that no one would complain or that it was an acceptable cost to deal with the % of consumers that would complain. Yes, after the 4th generation and my blind faith that Apple would deliver like they had in the past.. I am now really ******!!!!