Notifying techs of users with issues

How does a tech get to know who to sort out when a ticket is assigned to him/her?I have tried to modify the ticket notification template but the tech still doesnt know who he is to sort out.Sometimes the techs are on the field and dont need to login to the site to see comments about the issue.

Microsoft releases new license terms for Windows 10: Biggest surprise? No gotchasEd Bott has Just published an article on ZDNet which reviews in detail the just-released Windows 10 license agreementFirst published on ZDNet By Ed Bott for The Ed Bott Report | July 15, 2015 -- 18:30 GMT (19:30 BST) | Topic: Windows 10 "Two weeks ahead of the global launch of Windows 10, Microsoft has finalized the terms of its license agreements for the new operating system. I've had several days to study the documents in detail, and I can report that there are no surprises, no gotchas, and no hidden subscription traps waiting to be sprung in two or three or four years.""In fact, the new license agreement is simpler and written more clearly than any similar document I've reviewed in 20 years of examining Windows license agreements. There are a few...

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