O2 email setup! need help

hi i need some help. im trying to activate my blackberry with o2. ive added blackberry umlimited to my monthly plan so thats up and running but to activate it i am meant to go to o2email.co.uk but when i go to this site and put i my imei number and pin it keps saying - the phone is already registered with another service provider and that should be re-registered.
this phone is 100 % brand new it came from my friend in a box sealed and he works for BT who supplied it.
i dont understand whats going on and even several people at o2 dont.
i dont know what to do to get this working so please help.
thanks.

Welcme to the Frums!
I am not familiar with your question, but there are many on here that are! They will be able to help you! I just wanted to welcome you here
Nurse-Berry
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See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
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http://support.apple.com/kb/HT5312
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Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
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http://support.apple.com/kb/HT5665
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My email address is ***********, Apple ID I forgot my password, why not send links that Reset Pass on my email, I need help than why? Contact Us By Email me back with ***********, Thanks

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<E-mails Edited by Host>

You are not addressing Apple here. This is a user-supported technical support forum. If you have tried to restore your Apple ID using iForgot, then try contacting iTunes Customer Service.

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Code:
<?php
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http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04804&sliceId=SAL_Pub...
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Message Edited by BBsingh on 09-24-2008 01:23 PM
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

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Hi!
I've found the following error:
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