OBIEE/EBS R12 - works, except for one user - ORA-06512 error

OBIEE 10.3.1.4 / EBS 12.0.4
Oracle 11g
HPUX 11.31 64 bit Itanium
We are successfully using EBS integration with OBIEE, but for one user that we have created it doesn't work. When they try to access OBIEE from EBS we get this error in NQServer.log:
*[nQSError: 13011] Query for Initialization Block 'EBS Security Context' has failed.*
*[nQSError: 17001] Oracle Error code: 6510, message: ORA-06510: PL/SQL: unhandled user-defined exception*
ORA-06512: at "APPS.APP_SESSION", line 313
at OCI call OCIStmtExecute: call / 101507300 */ APP_SESSION.validate_icx_session('NIOWQbvOlCFpGilcGDvlBIY-:S').*
*[nQSError: 17011] SQL statement execution failed.*
This is when the query is run against EBS to authenticate the user:
select FND_GLOBAL.RESP_ID,
FND_GLOBAL.RESP_APPL_ID,
FND_GLOBAL.SECURITY_GROUP_ID,
FND_GLOBAL.RESP_NAME,
FND_GLOBAL.USER_ID,
FND_GLOBAL.EMPLOYEE_ID,
FND_GLOBAL.USER_NAME from dual
It is only for one user that has the problem. All others users work fine.
Has anyone else seen this problem?
Our EBS DBA has checked that the above sql can be run with the session set to the problem user, and compared with a user who can successfully connect to OBIEE. The results were the same for both.

I was on the wrong lines with this one.
The error in the NQServer.log was not from the problem user, it was a separate user.
The real cause of a specific user not being able to login was a corrupt web catalog (which we're still trying to resolve)

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