UWL Subview does not show for one user

Hi All - We have a UWL Subview. It is working fine except for one user. He cannot see the entire Subview drop down box at all. It is as if it does not exist. I've verified he has the tasks for the Subview to appear. Can anyone give some ideas as to what other possibilities this can happen? I've tried several things. Verified with security no roles exist for functionality within the UWL. The user have tried going to our QA system and logged in as a test user id - Subview visible. His ID is valid and active in ECC. If you don't have a direct answer, maybe you know of tools on how to debug or trace the UWL. I've seen two threads exactly like my situation and they receive no responses. Hopefully, there is something new to my request.
Thanks in advance.

The issue is resolved. In the Portal UWL Admin screen, the user showed personalization settings for the Subview. We decided to delete all entries. He can now see the Subview drop down. It is weird because on his own his access to his own personalization settings is empty.

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