Office 2007 COA Package Licensing Issue

I have a customer who has a Vista PC that required mobo/hdd replacement. OS install and updates went as expected; when I installed Office 2007 Professional from the original media that the client received, it prompted for a 25 digit key as expected. The
bubble wrapped Microsoft envelope the customer received from the original supplier (no longer in business natch) contained a rather extensive complement of media and was marked on the outside as COA 00039205461529 and contained a couple of official Microsoft
stickers labeled with the aforementioned COA 00039205461529 as well.
When these digits were entered the licensing dialog rejected them; what am I/my client missing here? Based on Pierre Romans comments on Windows 10 at iTech Vancouver, I just finished convincing the client to wait for Windows 10 and the next version of Office
before doing a company-wide desktop refresh. I really need a cheap, fast solution to this issue to retain my (and MSFT's for that matter) credibility.
Thanks in advance for any assistance....

Hi,
Since you’ve changed your mobo/hdd, you need to activate Office again by inputting product key. The COA is a sticker or a label that is attached to the retail packaging for products such as Windows, Office, or Windows Server. It’s not
the Office product key.
http://www.microsoft.com/en-hk/howtotell/Software.aspx
If your product key is lost, you have to contact Microsoft customer service center to ask for key. And you need provide a valid purchasing proof.
Reference about how to recover a lost product key:
https://support.office.com/en-au/article/How-do-I-recover-or-replace-a-lost-Microsoft-Office-product-key-e76cd471-ab49-4142-aedc-fb8f8c43ea81
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Announcement: Known Acrobat Issues under Snow Leopard
Hide Details
(1) The Adobe PDF Printer module does not work under OS X.6. Please see http://kb2.adobe.com/cps/509/cpsid_50981.html to find out how to create Adobe Quality PDFs under Snow Leopard.
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Here is a more complete description of my problem and the things I have tried. Any help would be greatly appreciated.
http://acrobathelp.blogspot.com/2008/01/adobe-acrobat-8.html
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Well, needless to say, everything was working fine when our department was running Acrobat 7 and Office 2003. We made the choice a few weeks ago to upgrade to Office 2007 and Acrobat 8. Both are pushed via Group Policy. One other thing to note, as I think it might be an issue, is that our users have their My Documents redirected to a server. I only mention this, because the Default PDF Output Folder within Acrobat 8 is My Documents.
Here are the strange things that we've noticed so far:
1) When you open up the Adobe PDF Properties within Printers and Faxes, the Location displays an "x" followed by two non-standard box characters that I can't seem to write out here. I've uploaded a screen shot if that makes it easier. On a manually installed copy of Acrobat 8, this location box will say My Documents.
http://i57.photobucket.com/albums/g223/daedalus42/adobe_weird_characters.png
2) The Adobe PDF printer port grabs LPT1, even if there is another printer already on that port. This behavior is seen when being pushed via GPO. When it's manually installed via the disc, Adobe PDF gets it's own special port "My Documents\*.pdf" with a description of "Adobe PDF Port". When I try to see if I can add such a port on the GPO pushed computers, it doesn't list it as an option. Here again are two screen shots to show what I'm talking about.
Weird Port:
http://i57.photobucket.com/albums/g223/daedalus42/adobe_weird_port.png
Adobe Port:
http://i57.photobucket.com/albums/g223/daedalus42/adobe_correct_port.png
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4) When I try to create a PDF via the Word 2007 ribbon add-on for Acrobat, I get the same error.
I decided to bump a standard user up to administrator of the local machine. All these errors go away and they can create PDFs to their heart's content. As soon as I bump them back down to a standard user, new errors arise.
5) Now when they try to create a PDF, they get prompted TWICE for the PDF Save As location. When I click on Convert to PDF via the context menu of the Word 2007 file, I get the Adobe PDF Status box, then a few seconds later, I get the Save Adobe PDF File As box. I tell it where to save the PDF to. I then get a second box asking me where to save the PDF to, but it's titled different. This new box is "Save PDF File As". Whatever location I choose there, I get an Access Denied error and an Adobe Printer error that the document has failed to print. I've created screen shots of those as well. Here they are in order:
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_01.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_02.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_03.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_04.png
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I should mention that I have tried running a repair. Didn't help. Uninstalling and reinstalling via GPO. Didn't help. So, we've installed the Microsoft Office PDF Creator plug-in and that works perfectly. For the time being Acrobat Pro has basically dropped itself down to a reader for all intents and purposes.

@ Bill@VT: I did try adding a port. That's the problem. When it's on a problematic installation, those special Adobe Port aren't available for me to choose from.
OK, I have some new information regarding my issue. I've done some more testing and this is what I have learned and how I arrived at that conclusion.
b It appears to be an issue with the 8.1.2 update.
1) I manually installed Acrobat 8.0.0 via the executable file I downloaded from Adobe Licensing. I had to go through all the installation prompts, enter the serial key, accept the EULA, etc. I even applied the 8.1.0 update. At this point, everything was fine. Any user on this computer could create PDFs via any method. The Adobe PDF Port was correct and no listed under LPT1 like in the above screen shots. And My Documents was listed as the Default PDF Location, even though users have their My Docs redirected to the server. Like I said, everything worked perfectly.
2) I decided to install via the Administrative Install Point (AIP) on the server for Acrobat 8.1.2 and the corresponding transform file. After doing this, the problems came back. My first assumption is that the transform file is causing the problem.
3) To verify that it was in fact the transform file I perform an install from the AIP using the AcroPro.msi file only. No switches and no transform file. Guess what? Problems are still there. So, that wipes out the transform file problem.
A couple of notes:
It could be related to the AIP and doing administrative installation upgrades to 8.1.2. My next test is to install 8.0.0 from scratch and manually upgrade that installation to 8.1.0, then 8.1.1, then 8.1.2 to find out when and if it breaks.
I was able to get a contact number for Adobe's "Volume Licensing" department, so I might end up giving them a call. In fact, even if I narrow down what appears to be the problem, I'm still going to have to give them a call to find out what can be done about it. Because at the moment, the issue is there for 100+ users and something needs to be fixed. All I'm doing at this point is working backwards to figure out what may have caused the problem in the first place.

We are sorry, but we are unable to complete your request.•The Office 2007 Product Key provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.

Over the years I have had many ISP and email addresses - but now we have finally gone almost fully virtual...
I have a live login and MS ID 4 my SkyDrive account but I only use my MS touch with 8.1, SkyDrive and office 365 for mobility.
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What would be good is if I can put all the software licenses and product keys of the software and keep a record of my mac addresses for hardware and even static IP's in a file or a secure location within the MS online store.
That's where MS wants me to get my computing needs from in future and I will always be able to retrieve it in future but what about the $$$$$ I have spent on software, hardware and applications prior to now???
I know u guys love 2 collect data 4 marketing analysis,
4 example I have an old PC that is still running a server from last century - if you knew about it a simple script would allow you to offer upgrades or at least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out
now...
Why cant I add products previous online email purchases into the 1 MS live ID account where I can keep it together? If you make that available I don't have to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc
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I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO DOWNLOAD the software - regardless of the key I used - I got the error message: We are sorry, but we are unable to complete your request.•The Office 2007 Product Key
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That's crap - This is a clean brand spanker install of Win7 and there was nothing b4 I put the oem drivers from Toshiba back on.
I looked at dozens of support pages and forum blogs and tried for hours to get a copy to download - including incognito and other logins but because my default PC name is also my MS Windows live ID the same error was repeated.
I keep away from the non MS sites for these things and with good reason - there were heaps of similar users with the same issue or very close to it that had downloaded from a supposed MS copy from eValue or digital river etc and the next
thing was total corruption of the OS.
EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave me a link to a slightly older version which will need updating and some reg edit changes but so far, so good.
The point is - what a crock !
I should be able to just keep all my software, drivers, updates, service packs, and versions that I have upgraded in the MS store.
If Microsoft aren't going to support XP or Office 2003 and eventually 2007, vista & Windows7 not far behind??? then that's still no excuse for them to put these restrictions and limits when I OWN my copy of the software!!
Unlike office 365 and SkyDrive space which is described in the T&C (that we all read before ticking that radial button to agree of course) as ONLY under a leased licence.
IF Microsoft can support AND develop software that supports SQL2000 Servers, why is it so hard to archive and keep the same info for everyone???

Over the years I have had many ISP and email addresses - but now we have finally gone almost fully virtual...
I have a live login and MS ID 4 my SkyDrive account but I only use my MS touch with 8.1, SkyDrive and office 365 for mobility.
And I still like to backup to my own server!!!
What would be good is if I can put all the software licenses and product keys of the software and keep a record of my mac addresses for hardware and even static IP's in a file or a secure location within the MS online store.
That's where MS wants me to get my computing needs from in future and I will always be able to retrieve it in future but what about the $$$$$ I have spent on software, hardware and applications prior to now???
I know u guys love 2 collect data 4 marketing analysis,
4 example I have an old PC that is still running a server from last century - if you knew about it a simple script would allow you to offer upgrades or at least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out
now...
Why cant I add products previous online email purchases into the 1 MS live ID account where I can keep it together? If you make that available I don't have to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc
etc.
What has brought me 2 this is I was looking for my office pro 2007 disks to rebuild a HOME USE ONLY windows 7 laptop (NO touch screen so 8.1 is no benefit at all)
I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO DOWNLOAD the software - regardless of the key I used - I got the error message: We are sorry, but we are unable to complete your request.•The Office 2007 Product Key
provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.
That's crap - This is a clean brand spanker install of Win7 and there was nothing b4 I put the oem drivers from Toshiba back on.
I looked at dozens of support pages and forum blogs and tried for hours to get a copy to download - including incognito and other logins but because my default PC name is also my MS Windows live ID the same error was repeated.
I keep away from the non MS sites for these things and with good reason - there were heaps of similar users with the same issue or very close to it that had downloaded from a supposed MS copy from eValue or digital river etc and the next
thing was total corruption of the OS.
EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave me a link to a slightly older version which will need updating and some reg edit changes but so far, so good.
The point is - what a crock !
I should be able to just keep all my software, drivers, updates, service packs, and versions that I have upgraded in the MS store.
If Microsoft aren't going to support XP or Office 2003 and eventually 2007, vista & Windows7 not far behind??? then that's still no excuse for them to put these restrictions and limits when I OWN my copy of the software!!
Unlike office 365 and SkyDrive space which is described in the T&C (that we all read before ticking that radial button to agree of course) as ONLY under a leased licence.
IF Microsoft can support AND develop software that supports SQL2000 Servers, why is it so hard to archive and keep the same info for everyone???

MS Word not listed in Acrobat 9 supported file type (Windows 7 64 + Office 2007)

Installation details:
Windows 7 64bit O/S
MS Office 2007
Acrobat 9 Professional
When attempting to create a PDF from multiple files or combine multiple files into one PDF (single or package/portfollio) Microsoft Word is not listed in the supported file type drop down menu. This means when I navigate to a folder containing *.doc files I cannot see them. I tried adding *.doc files via drag and drop but Acrobat listed red exclamation marks stating it could not convert that file type. MS Excel, Powerpoint and Publisher appear in the supported file type list.
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I can create a PDF of individual MS Word documents using the acrobat tab inside MS Word itself.
I have thousands of Word files I need to combine into PDF portfollios (packages in Acrobat 8 I believe).
My great appreciation if you can provide any help.
Regards
Sunny

Bill@VT wrote:
OK. Then do you mean the thumbnails in Windows Explorer? I don't have a solution for that, but there have been several posts about the issue.
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Sabian Zildjian wrote:
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hi, i have office 2007 on disc which i thought i would try to load on to my new i mac (late 2013. 2.9 ghz,8gb,10.9.3) running parallels . i have used my mac book pro(early 2011,10.7.5) as an opyical drive. the files show up on the imac remote disc.on the i mac i then run 'setup.exe' , it comes back with a window stating
'setup error - setup cannot find the required setup controller file.either there was a network error,an error reading from the cd,dvd,or other installation media,or a problem with the package you downloaded'.
My question is, do you think this error is due to my method of using remote disc ( copy issue?) ,or corruption of origional media? maybe if i used an optical drive pluged directly into the i mac the software would run as intended?

You should probalby ask your question on the Paralells forums:
http://forum.parallels.com/

Conflict: Java 6.18 seems to conflct with Office 2007 Outlook & Word ???

Hi Roomies,
I've just updated to Jave 6.18 on Vista Business so I can run a web site I need to use that requires this package.
However, I've noted that my MS Office 2007 developed a issue immediately after the install, with both Office Outlook and Word shortcuts on my desktop failing.
I then looked at the "Programs Folder" on the "Start Bar" to see if it was just the desktop icons not working ...only to see that all the "MS Office 2007" Icon in the "Start" menus had disappeared. The MS Office 2007programs would not activate from those blanked out (but named) locations either.
That said, the Office Outlook icon pinned to the "Quick Start" bar still did exist and that icon was fully functional and Outlook did activate from it, but had some minor run issues and was far from being a stable initiation of the program.
To resolve the conflict ... I used "Restore Point"and reverting to a date before the installation of Java 6.18. After doing that, I reinstalled a Java 6.18 a 2nd time ...only to have exactly the same thing happen all over again. Thereafter, I used "Restore"again and have not attempted to reinstall a 3rd time as yet.
UPdate: (24 hrs on) ....It just gets worse.
After posting the above issue on "Sun Forum", I hope I may get some feedback.
24 hrs on and after installing "Google Earth (+Chrome)", I saw that both the "Restored" Outlook & Work 2007 icon had once more disappeared from my desktop ...and the "MS Office 2007" Icon in the "Start" menus had disappeared once more ....and again no MS Office 2007programs would activate from those locations once more.
Again, for a 3rd time, I used "Restore Point"and reverting to a date before the installation of the "Google Earth & Chrome"package.
It has become clear to me that I have an issue with installing ANY PACKAGE and for what ever reason, after any install, MS Office 2007 is conflicted by those attempted instalations.
I have now also posted this same question on "Microsofe Answers"forum too, yet my question is still one that my remain of interest here, so again I ask:
Could some let me know if there is ~
1.) A know issue? ....or
2.) ...Has anyone else come across these sorts of conflict before please? ...and
3.) Can you recommend a fix for them?
Thank you.
Edited by: RQDriftnet on Feb 4, 2010 8:33 PM
Edited by: RQDriftnet on Feb 5, 2010 8:26 PM

From your update, it would appear that this issue is not restricted to installing Java. It is possible that there is a corruption in the Windows registry that is causing this problem and could be due to a bad context menu handler installed.
I have noticed that there are other posts on different sites where people have reported the problem. One method is discussed regarding addressing a problematic shell extension is here - onhttp://windowsxp.mvps.org/slowrightclick.htm
Regards,
Nelson

Office 2007 Enterprise backup download

I have a genuine office 2007 enterprise edition installed and working perfectly fine on my laptop. Now because of some other issues on the laptop I need to format and reinstall all the softwares. One of them which is of course office 2007 enterprise edition.
I have the product key to this but I can't find the backup download source on the internet. This product was offered to me by MS when I was with my previous employer. I paid for this from my private credit card and use it on my private laptop. I don't have
any access to previous employer's infrastructure. Can you point to a place where I can download the backup copy? Thanks for your time on this.

Microsoft Office Enterprise 2007 is not available as a download...sorry! Please try:
Microsoft Volume License Service Center
Carey Frisch

Office 2007 Compatability?

Anyone know if Connect 7 will allow you to share an Office
2007 version of Power Point with the default 2007 Extension of
"PPTx" or away to to do this other then saving the PowerPoint in
the 97-2003 "PPT" format?
I have my own Licensed server and currently still running AC
6 SP2, so if there is a patch out there to fix this issue I may not
be aware of it.
Any help would be appreciated.

Connect 7 supports .pptx
Greg
-- get some free stuff --
-- www.freegoblin.com --
"jippy35" <[email protected]> wrote in
message
news:g1vroq$1j5$[email protected]..
> Anyone know if Connect 7 will allow you to share an
Office 2007 version of
> Power Point with the default 2007 Extension of "PPTx" or
away to to do
> this
> other then saving the PowerPoint in the 97-2003 "PPT"
format?
>
> I have my own Licensed server and currently still
running AC 6 SP2, so if
> there is a patch out there to fix this issue I may not
be aware of it.
>
> Any help would be appreciated.
>
>
>
>

Office 2007 COA Package Licensing Issue

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