Office 2010 and Office 365 Home Premium

I had a free trial of Microsoft Office 2010. When 365 was introduced I decided to purchase it. I purchased Microsoft Office 365 Home Premium. I ran the install and can sign on to Sky Drive and see recent documents etc. I also have a Surface that I use
SkyDrive with. The issue is that I still have the trial version of 2010 on my computer and whenever I open Excel or Word etc to start a new document or file or to open an existing, it says that my trial is expired. When I try to enter my product key to upgrade
it says that that is not the right product key, it wants one for 2010. How do I resolve this? I shouldn't have to open a browser and use a web app when I'm on my computer, right?

If you purchased O365 Home Premium, the product key you purchased for that, will not be acceptable to Office2010.
You will need to download and install O365, and it's probably best to uninstall the Office2010 trial.
Logon to your MS account at www.office.com/myaccount
http://office.microsoft.com/en-au/products/download-backup-restore-microsoft-office-products-FX103427465.aspx
Don
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Connect to MS Office button is Grayed out - for both Office 2010 and Office 2013

Hi
I have recently implemented Sharepoint 2013 Standard for a customer.
I have got everything to work so far except one important thing, from any Ms Word or Ms Excel application save as SharePoint is missing. While having a closer look I noticed that Connect to Office button is grayed out in SharePoint.
During the initial setup, I created the site collection using Team Site template under collaboration. All researching is pointing me to user profile setup with my site host under enterprise section in site collection.
I have confirmed that the clients are opening sharepoint from 32bit browser and they have sharepoint handler add on enabled in IE. I have also followed the below guide
https://mywinsysadm.wordpress.com/2011/07/28/sharepoint-connect-to-office-for-new-document-creation/
However, I cant actually see any user profile feature as the guide suggests, I can only see "create personal site" under manage profile service section.
I have searched & searched and I am not finding any solutions to this problem.
can someone point me to the right direction please? is it purely because the site collection is not a My site Host?
All I need is for users with Office 2010 or Office 2013 to be able to save a document directly in sharepoint.
Note - Connect is outlook is working fine though.
MCITP, MCSA, MCSE,VCP - Consultant, Solution Design, Implementation

Hi jawad,
As navigating to a SharePoint Library and clicking 'Connect to Office', the link to document library is added to
http://[mysites]/_layouts/15/MyQuickLinks.aspx. So, you need to make sure you have your personal site.
After creating your personal site, please visit
http://[mysites]/_layouts/15/MyQuickLinks.aspx, check whether it can open well.
More information about creating MySite, you can refer to:
http://blog.sharedove.com/adisjugo/index.php/2012/07/25/visual-guide-setting-up-my-sites-in-sharepoint-2013/
Then go to IE Options->Programs->manage add-ons, make sure all add-ons related to SharePoint are enabled.
Here is an article, it may be useful for you:
https://technet.microsoft.com/en-us/library/ee624362.aspx#nextsteps
Best Regards,
Wendy
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Wendy Li
TechNet Community Support

Office 2010 and Office 2007 on same machine

I am currently running the following:
Xcelsius Engage 2008, service pack 4
Windows 7, 64 bit
Office 2007 Ultimate, 32 bit
Everything working well
I purchased a version of Office 2010 Home and Student - it has both 32 and 64 bit versions. My plan was to keep Excel 2007 on my machine so that Xcelsius would still work. Then, I loaded the 64 bit version of 2010. It seemed to work for a session, Xcelsius seemed to pull on the Excel 2007. Then I restarted my machine and Xcelsius could not launch excel. It seemed to occur right after I tried to import an xls that had been created in Excel 2010.
My question is: is it possible to successfully run Xcelsius with Office 2010 Home Student 64 bit? Should my strategy of keeping Excel 2007 have worked? Or should I accept 32-bit is the reality for the next few years?
Also, I see that Xcelsius does not support the Home and Student version of Office. Why is that? Isn't excel, powerpoint, word, the same regardless of the version?

Hi,
As soon as you restart your system office version is updated to latest version of office that you have installed(64 bit)
Go through the following link for supported platforms and versions :
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/601b2c00-da68-2e10-7c81-af37a0a6d378.
Hope this link can clear all your doubts .
@Sri

Office 2010 and Office 2013 query

Hi,
I have 2 queries one that displays clients with Office Pro 2013 installed
"select distinct SMS_R_System.Name, SMS_G_System_ADD_REMOVE_PROGRAMS.DisplayName, SMS_G_System_ADD_REMOVE_PROGRAMS.Version from SMS_R_System inner join SMS_G_System_ADD_REMOVE_PROGRAMS on SMS_G_System_ADD_REMOVE_PROGRAMS.ResourceID = SMS_R_System.ResourceId
where SMS_G_System_ADD_REMOVE_PROGRAMS.DisplayName = "Microsoft Office Professional Plus 2013" order by SMS_R_System.Name"
And one that shows clients with Office 2010 installed :
"select distinct SMS_R_System.Name, SMS_G_System_ADD_REMOVE_PROGRAMS.DisplayName, SMS_G_System_ADD_REMOVE_PROGRAMS.Version from SMS_R_System inner join SMS_G_System_ADD_REMOVE_PROGRAMS on SMS_G_System_ADD_REMOVE_PROGRAMS.ResourceID = SMS_R_System.ResourceId
where SMS_G_System_ADD_REMOVE_PROGRAMS.DisplayName = "Microsoft Office Professional Plus 2010" and SMS_G_System_ADD_REMOVE_PROGRAMS.DisplayName != "Microsoft Office Professional Plus 2013" order by SMS_R_System.Name"
My problem is there are clients out there that have been upgraded from office 2010 to 2013 that sill have office 2010 listed.
Is there a way to change the query that shows Clients with Microsoft Office Professional Plus 2010 installed but NOT Microsoft Office Professional Plus 2013
And another similar query to show Clients with Microsoft Office Professional Plus 2013 installed but NOT Microsoft Office Professional Plus 2010
Many Thanks in advance.

You need a subselect. (called subset in my blog)
Take a look at these three blogs.
http://smsug.ca/blogs/garth_jones/archive/2007/05/08/subset-query.aspx
http://smsug.ca/blogs/garth_jones/archive/2007/05/10/wql-subset-query.aspx
http://smsug.ca/blogs/garth_jones/archive/2007/05/09/sql-subset-query.aspx
BTW keep in mind that your query will only find x86 software titles. You will need to add the x64 WQL view if you want those too.
http://www.enhansoft.com/

Can't move "completed" items into folders using Outlook 2013 on a Microsoft Office 365 Home Premium Account using a work Exchange 2010 address

I've been in touch with several Microsoft support teams about this issue, and the latest move was to shove me off onto Pro support, but since I'm using a personal Office account, I'm hoping that through the community I can find a way to resolve this issue without
escalating through our IT department. I do not think this is an Exchange issues because I have previously used this product and method without resulting in this error on a Windows 7 32-bit AMD computer and a Windows 8 and 8.1 Professional 64-bit Intel computer.
Here's my current specs:
Windows 7 Professional 64-bit, service pack 1
AMD A6-5400 3.6 GHz
8GB RAM
Microsoft Office 365 Home Premium
Office updates automatically, version 15.0.4551.1512
About Outlook shows "Microsoft Outlook 2013 (15.0.4551.1511) MSA (15.0.4551.1508) 32-bit/Part of Microsoft Office 365 Home Premium"
Here's how to reproduce the issue:
1) Open View Settings
2) Select "Other Settings..."
3) Disable "Use compact layout in widths smaller than XX characters" and enable "Always use single-line layout"
4) Select "Columns..."
5) Under "All Mail fields" add "In folder"
6) Select any email
7) Context-menu -> Find Related -> Emails in this Conversation
8) Select "more"
9) Sort by folder
10) Select all messages from Inbox.
11) Use Outlook's preset "Done" function and select a destination folder
12) Watch Outlook fail to run "Done" and reset your UI without producing an error.
The first attempt to resolve this issue was to set up a new Outlook profile. This seemed to exacerbate the problem and resulted in Outlook providing an "Unknown error" before resetting the UI.
The second attempt to resolve this issue was to run "outlook.exe /resetnavpane". However, the nav pane does not appear immediately relevant to this issue.
The following similar steps also result in a crash, this time with an error:
11) Flag all select message as Complete.
12) Move all messages from Inbox to a destination folder.
This change in procedure results in the error "Cannot move the items. Some items cannot be moved. They were either already moved or deleted, or access was denied."
Help me, Microsoft Community. You're my only hope.

Import the calendar and contacts in Outlook.com. For contacts, export from Outlook as csv and import into Outlook by choosing the Other option (https://people.live.com/import/other?biciid=ImportCatalog)
You'll need to save the calendar as an ics file to import it. Select the calendar folder, the File, Save as an save as an ics.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
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I am running Windows 8 and installed Office 365 Home Premium; looking for Business Contact Managment

Can I download business contact manager with office 365 home premium?

Hi,
Yes, we can download it from:
http://www.microsoft.com/en-us/download/details.aspx?id=36513
Regards,
Melon Chen
TechNet Community Support

Office 2013 Professional + Office 365 Home Premium - what happens?

I am currently using Office 2013's Excel where I have access to Power Pivot and Power View. This is a perpetual, non-subscription version of Office with the Professional Plus product key.
I am considering purchasing an Office 365 Home Premium license as well, so my family members can use Office on their devices.
Since Power Pivot and Power View (afaik) are not part of Office 365 Home Premium, I wanted to know if I can activate my Office with my Home Premium account but override Excel with the product key?
In other words, is there any way to make Excel behave like it is part of both O365 Home Premium as well as Office 2013 Professional Plus?

Hi,
As far as I know, PowerView and Inquire, are only available on certain SKUs (versions). These include:
Office 2013 Professional Plus (available through Volume Licensing, MSDN and TechNet subscriptions)
Office 365 Professional Plus (available as standalone subscription)
Office 365 Professional Plus (available as part of the
Office 365 Mid-Size Business,
Office 365 Enterprise Plan 3, or
Office 365 Enterprise Plan 4 offerings)
Excel 2013 Standalone Volume License and Standalone Retail 32-bit and 64-bit.
I recommend you connect
Microsoft Customer center to get more detailed information.
More reference:
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2013/02/27/unable-to-use-excel-2010-powerpivot-workbooks-in-excel-2013.aspx
http://office.microsoft.com/en-us/excel-help/create-a-power-view-sheet-in-excel-2013-HA102899553.aspx?CTT=1
Thanks
George Zhao
Forum Support
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Trail Downloading Visio Professional 2013 64 bit version - Use with Office 365 Home Premium - Errro Office Click to Run 15 Extensibility Compenent

Attempting to load Trial version of Microsoft Visio Professional 2013 (64 bit version) to laptop - (system type: 64 bit operating system).
Office 365 Home Premium
Successfully downloaded Visio Trial and burned to disc - when attempting to run and install message :
"Setup Error:
We can't install the 64-bit version of Office because we found the following 32-bit programs on your PC:
Office 15 Click-to-Run Extensibility Component
Please uninstall all 32-bit Office Programs, then retry installing 64-bt Office. If you want to install 32-bit Office instated, please run the 32-bit setup."
Have viewed program files:
- there is no file "Office 15 Click-to-run Extensibility Component" to remove.
- there are no 32 bit files to remove.
What do I need to do to install Visio Trail?
Thanks

Hi,
Which Office 365 Home Premium editions did you install? 32bit or 64bit? Office 2013 doesn’t support running side-by-side installations of 64-bit and 32-bit versions of Office. For example, you can’t install Office 2010 32-bit side-by-side with Visio
2013 64-bit. This applies to both Windows Installer (MSI) and Click-to-Run installations of Office 2013. If you try to do this, you'll receive the error message and be prevented from continuing:
http://office.microsoft.com/en-us/access-help/why-cant-i-install-both-the-32-bit-and-64-bit-versions-of-office-2013-HA103523746.aspx
To resolve your issue you can install Office 365 Home Premium 64 bit + Visio Professional 2013 64 bit version.
More reference:
How to choose to Office 365 Home Premium 64 bit:
http://howto.cnet.com/8301-11310_39-57567050-285/how-to-install-the-64-bit-version-of-office-365/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Get started quickly with the Visio 2013 trial
http://blogs.office.com/2013/10/07/get-started-quickly-with-the-visio-2013-trial/
Here is a similar issue, we also could refer to:
http://social.technet.microsoft.com/Forums/en-US/5e77322d-268b-47c2-a0ea-346891fd8559/cant-install-visio?forum=visiogeneral
Regards,
George Zhao
TechNet Community Support

Office 365 Home Premium (2013) vs Excel Standalone (2013) - Looking for Power Pivot

Hi I have read a few comments here on this site but still have a question about the topic.
I currently have an OEM Office 365 Home Premium with Excel 2013 in it but no power pivot available. My objective is to get Power Pivot. Can anyone advise how can I do that? I installed my Office 365 using Click-To-Run so I don't think this allows me to disable
any specific application e.g. Excel 2013 that's bundled with the rest of Office 365 I purchased.
I heard that Excel 2013 Standalone can be bought and downloaded and it does come with power pivot add in. Is this true? If so can I buy the Excel 2013 standalone then run it side by side with the Office 365 Home Premium I have now installed or
will it clash and have issues when used together ?
MS official sites say you can only get the power pivot as add in if you purchase Office 365 Plus. I'm a bit confused. If that is true does it mean the Excel Standalone has no power pivot available?
Thanks and I'm looking for any seasoned user who can share their experience using Excel 2013 standalones or users with 365 having version 15.0.4649.1001
Thanks - Felix

Hi,
Power Pivot are available in the Office Professional Plus and Office 365 Professional Plus editions, and
in the standalone edition of Excel.
http://office.microsoft.com/en-us/excel-help/start-power-pivot-in-microsoft-excel-2013-add-in-HA102837097.aspx
Then, please note the following thing when you install Office 365 and other Office version side by side.
As you said, Office 365 usually uses Click to Run version(C2R), and Office 2013 MSI on a system with Office 365 (Click to Run) is NOT supported, thus, we need to install the C2R version of Excel 2013 standalone edition.
Quote From:
http://social.technet.microsoft.com/Forums/en-US/7cd0edc4-36fc-4553-9b6c-f27078005686/deploying-office-365-pro-plus-on-systems-with-existing-office-2010-2013-installations?forum=officeitpro
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 home premium

Hi
I have an Offoce 365 Home Premium Skype subscription. It used to include landlines and cellphones. Now I just get landlines. Has the policy changed, or must I do something? I am in South Africa, which is a supported country.
Thanks
richstad

Hello Peter,
You can follow the instructions mentioned in the link provided by Don above to reinstall your Office.
Generally, you should login to "My Account" page with the Microsoft Account that associated with your
Office subscription. There you should have the option to download and install Office:
https://support.office.com/en-us/article/Install-Office-365-Home-Personal-or-University-7a28382b-7015-4b5a-9d9b-650d15742c95
You probably need to uninstall your existing Office 365 from your computer first, if you want to do so, you can use this Fix It tool for the uninstallation:
http://support.microsoft.com/kb/2739501/en-us
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 Home Premium Skype Subscription Element

i've recently purchased a 7" linx win8.1 tablet which also came with a years subscription to Office 365 Home Premium including an hour of skype minutes.
these free minutes are showing on my skype account page so i'm puzzled that when i tried to make a call i'm told i dont have any credit to do so.
what is going on here? my free hour expires on January 19, 2015 and that's daylight robbery if im unable to use these minutes before then!
i was trying to call Chile from the UK & UK to UK landline - both countries are on the list of available destinations.

Hello,
In order to associate the world minutes subscription with a different Skype account you must first deactivate the original account, then associate the subscription with a new Skype account from your "Office account page". If you activate the Skype World Minutes subscription on another account, you will have a full 60 minutes package again.
Note: A Skype account can be deactivated once every 60 days. If you attempt to deactivate an account a multiple times, an error message will be displayed at each attempt.
Please follow these steps to deactivate the original account:
1- From the Office My Account page in the section Account Options, click View my Microsoft account.
2- Click View Subscriptions. The subscriptions associated with the Microsoft account are displayed
3- Click the Skype subscription you want to manage and click Manage. The Skype
subscription options are displayed. Click Deactivate Skype world minutes
4- Then click Deactivate to complete the cancellation
After that you can activate your Skype World minutes with an another Skype account by clicking on Get started with Skype and following the steps.
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Office 365 Home Premium - Skype 60 minutes

How do you account for Skype minutes as part of Office 365 Home Premium? Example if I have a username on Skype connected to Office 365, but want to replace them free minutes for a new Skype Name?

Hello,
In order to associate the world minutes subscription with a different Skype account you must first deactivate the original account, then associate the subscription with a new Skype account from your "Office account page". If you activate the Skype World Minutes subscription on another account, you will have a full 60 minutes package again.
Note: A Skype account can be deactivated once every 60 days. If you attempt to deactivate an account a multiple times, an error message will be displayed at each attempt.
Please follow these steps to deactivate the original account:
1- From the Office My Account page in the section Account Options, click View my Microsoft account.
2- Click View Subscriptions. The subscriptions associated with the Microsoft account are displayed
3- Click the Skype subscription you want to manage and click Manage. The Skype
subscription options are displayed. Click Deactivate Skype world minutes
4- Then click Deactivate to complete the cancellation
After that you can activate your Skype World minutes with an another Skype account by clicking on Get started with Skype and following the steps.
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

My Outlook Data Files Are Now .OST - How Do I Backup & Recover Local Contacts (I'm using Office 365 Home Premium)?

I recently upgraded to Office 365 Home Premium and at the same time changed my email protocol from POP3 to IMAP4.
I've now noticed that my Outlook data files stored at C:\Users\username\AppData\Local\Microsoft\Outlook are in .ost format.
I use the Calendar in my Microsoft Account as my main Calendar but I store some of my Contacts locally - which .ost file will they be held in and how can I recover them if anything goes wrong?

Hi,
A simple way to know which data file the Contacts are stored in, is to right click on the Contacts folder, click
Properties. Under General tab, find the
Location of it.
We can export the contacts to a .pst file to back up them, for the detailed steps, please refer to this link below and read the information under
Export contacts to an Outlook .pst file:
http://office.microsoft.com/en-in/outlook-help/import-contacts-HA102919678.aspx
If the data file is corrupted and you need to recover the data, we can choose Scanpst.exe from Microsoft:
http://support.microsoft.com/kb/272227
In addition, if the email account you are using is an Microsoft Account, I suggest you choose Exchange ActiveSync instead of IMAP. Thus all the contacts are synced between your Outlook Client and the server, Calendars of the account will automatically be
added into Outlook, you don't have to add the calendars separately:
Add an Outlook.com or other Exchange ActiveSync mail account to Outlook
http://office.microsoft.com/en-us/outlook-help/add-an-outlook-com-or-other-exchange-activesync-mail-account-HA104025313.aspx
If I misunderstood anything, please feel free to let me know and correct me.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Reinstalling office 365 home premium !

I had purchased office 365 home premium in sep-oct 2013, as there was hardware problem, need to reinstall office 365 but I do not have password key which was shared at the time of purchase....what's the right method to reinstall the same.

Hi,
your Office365 purchase is attached to the Microsoft account established by you, at the time.
You need to login with that particular Microsoft account you used, to access your entitlement.
Your Microsoft account is like an email account, and has a password.
I purchased Office 365 Home. How do I install Office on another computer?
- If you purchased Office 365 Home or Office 365 Personal, you can reinstall Office at any time at
office.com/myaccount by signing in with your Microsoft account. You do not need your Product Key to reinstall or install Office on additional computers.
https://officesetup.getmicrosoftkey.com/Default/FAQ
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Need Office 2010 and Visio Premium 2010

I need about 30 copies of MS Office 2010 and Visio Premium 2010. I need to deploy this to my company. Is there any place I can purchase them? Thanks.
Roger.
[Removed Personal information]

You can purchase licenses for the latest products via a Volume Licensing agreement, and that grants you downgrade rights:
https://www.microsoft.com/en-us/licensing/product-licensing/office.aspx#tab=4
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office 2010 and Office 365 Home Premium

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