Office 2013 (C2R) Connect to the server to view them

I have an Outlook 2013 Click-to-Run installation (version 15.0.4641.1003) that will not download all emails from the server. At the bottom of folders it says, "There are more items in this folder on the server. Connect to the server to view them."
This option is grayed out, though. It is currently running in Cached mode and set to download 12 months of mail. It says Connected to Microsoft Exchange at the bottom. The connection status (taskbar --> right-click Outlook icon --> Connection Status)
shows connected. At the bottom of folders it says, "There are more items in this folder on the server. Connect to the server to view them." This option is grayed out, though. This particular account has had a new Outlook profile built twice in the
last couple of months when it would not connect to O365. This location also has a fairly slow connection. Could the slow connection be causing issues even though it says connected? Looking for any ideas.

Hi,
This message generally means you do not have connectivity with your Exchange server:
http://support.microsoft.com/kb/2733062/en-us
This might has something to do with the slow connection to Exchange Online. Please first check for updates and install any required ones, then try again. It’s always a good idea to keep current with updates.
Also, do you have a proxy server configured? If your Outlook is going via a proxy server to Office 365, you might want to take a look at this article:
http://support.microsoft.com/kb/2916915/en-us 
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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