Office 365 Exchange Account Deleted & Overwritten?

I've run into a problem where I need to recover an Office 365 Exchange account, but it doesn't exist in Deleted Accounts. Below is a summary of the events leading up to this problem:
An Office 365 account was deleted
A shared mailbox (using the exact same email address as the deleted account in step 1) was created
It was determined that there were email and contacts that needed to be saved from the original account
In the Deleted Mailboxes list, the deleted mailbox did not exist
The shared mailbox was deleted
In the Deleted Mailboxes list, the deleted shared mailbox existed, but not the original
I'm currently in the process of using eDiscovery to try to recover the email from the account, but is there a way to actually recover the original account at this point?
I realize that the smarter option would have been to convert the original account into a shared mailbox, but at the time none of the old data was needed. Deleting the account was an easy way to clean out all of the old data.

Hi,
Please note in this forum we mainly discuss questions and feedbacks about Office client issues, since your question is related to Office 365 Exchange Account, I suggest you post the question in Office 365 Community Forum:
http://community.office365.com/en-us/f/default.aspx
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Similar Messages

Can't connect to Office 365 mail account via Apple Mail (Exchange)

I recently upgraded to OS X Yosemite, but had this problem before upgrading as well. I have an Office 365 mail account, but cannot sync it via Apple Mail. I went into my Apple Mail accounts and tried connecting my Office 365 account through the Exchange option, but it will not connect. From my knowledge, this is not an uncommon problem but it is very inconvenient. Is there any way to get around the glitch, or anything I should be doing differently? I do know a couple people with Office 365 accounts who have been able to make it work, but they apparently did not do anything differently when setting up their account.

Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.
Each of the following steps has been reported to help with Exchange issues, at least temporarily, in some cases:
1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings.
2. Rebuild the affected mailbox.
3. Reindex messages.
4. Follow the instructions in this support article to disable autodiscovery. You may need to get configuration details from the server administrator.
5. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
6. If you've created subfolders of the Exchange inbox, log in to the server through its web interface, move the messages out, and remove the subfolders. The inbox should have no subfolders.
7. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
8. Consider using Outlook instead of Mail to access your Exchange mail.
See also this discussion.

IPhone deleting Office 365 exchange email randomly - email threading or sorting

I had reloaded my Office 365 email account onto my iPhone and didn't have anymore problems until this week..
I believe that I finally figured out the conflict problem between Office 365 Outlook and iPhone.
Microsoft allows grouping of email chains by subject. Microsoft calls it "conversations". On Office 365 I had "conversations on".
Apple to make sure its different calls grouping of emails by subjects "threading". My iPhone had threading off. I believe that when I downloaded and installed Apple iOS 6 it reset my mail settings to a default setting of "threading off". I will bet that the previous time OS 5 had an update that also reset "threading off". When I reinstalled Office 365 mail as instructed by Microsoft onto my iPhone I'll bet that it took "conversations on" and set "threading on"
What appears to happen is if I respond using my Office 365 account on my pc everything is okay. When I respond to a chain of emails using my iPhone it goes to sync "sent mail" with Office 365 sent emails, since threading was off it doesn't know what to do, so it eliminates all conflicts, doesn't send the email and deletes the group from Office 365 Outlook so that everything is in sync as far as the iPhone is concerned..
I have lost all grouped emails from inbox and sent box for this week. I could turn off both "threading" and "conversations"?
Any Idea's?

Office 365 is still very buggy, this has been an issue with several 365 users on iphone as well as android

How do I get Thunderbird to connect to a properly-configured Office 365 mail account after shutting down and then restarting the client?

I get my Office 365 account set up and working in Thunderbird. I can download and send mail just fine using the auto-detect or manual account settings recommended by Microsoft/Outlook/Office 365. Everything appears to be working as it should as long as the client stays open. When I shut the Thunderbird client down and restart it, it can no longer access the Office 365 mail account. I get a popup error message:
The current operation on 'Inbox' did not succeed. The mail server for account (my Office 365 account) responded: User is authenticated but not connected.
It has no problem connecting to Hotmail, Gmail and other email services, and I can access Office 365 through the web client, but Thunderbird refuses to connect. If I remove the account and re-add it, I can have full access to my email again, but only as long as Thunderbird stays open. If the client gets restarted, it's gone again.
How do I fix this?

I think you might be having a cached password problem. I was having it and was able to resolve by deleting my stored password in Thunderbird. I referenced
http://kb.mozillazine.org/Setting_and_changing_email_passwords
and also posted my question and resolution:
https://support.mozilla.org/en-US/questions/1015221#answer-615054

Apple Mail with Office 365 Exchange server

Is anyone here using Apple Mail with Office 365 Exchange server on Mountain Lion? I have just upgraded to Mt Lion and decided to switch from Outlook to Apple Mail.app. My account was added successfully. Even contacts, calendar, tasks and notes work very well. My problem with Mail.app is that it does not sync any emails in subfolders prior to the day I added the account to Mail. For any older emails I have to open Outlook for Mac and look it up there. Other than this issue Mail is working well for all new incoming and outgoing emails.
Thanks

I Found a workaround. Please look at this other link: https://discussions.apple.com/thread/6615135

Office 365 / Exchange Online - Hybrid Setup - On Premise User cannot see calendar of an Exchange Online User.

Hi All,
The below will help if:
You have a hybrid setup and cannot see Free/Busy info from an On Premise user for anyone on Office 365 / Exchange Online.
You have your network firewall configured to allow your Exchange servers out through the proxy for O365/EXO url's
- Get hold of SysInternals PSEXEC from Microsoft.
Run PSEXEC -i -s C"\Program Files (x86)\Internet Explorer\iexplore.exe" (This opens Internet Explorer as the SYSTEM account)
Goto Internet Options > Connections > LAN Settings and untick the "Automatically Detect Settings"
Had this bouncing around at Microsoft for a few days until one of the guys tried this and it worked immediately.

Forgot to mention, the PSEXEC command needs to be run as an Administrator
Run PSEXEC -i -s C"\Program Files (x86)\Internet Explorer\iexplore.exe" (This opens Internet Explorer as the SYSTEM account)
Goto Internet Options > Connections > LAN Settings and untick the "Automatically Detect Settings"

Email configuration with Office 365 exchange- MS CRM online 2015

Hi,
Is there any link available which I can refer to configure Office 365 exchange with Ms Dynamics CRM 2015?
Thanks
Regards.

Please refer this:
https://msdn.microsoft.com/en-us/library/hh670607.aspx?f=255&MSPPError=-2147217396
Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

ADFS, Office 365 + Exchange 2012

Need information on How to configure the ADFS, Office 365 + Exchange 2012 on IOS device.

Hi,
Based on my research, we can join iOS devices to a workplace with
Windows Server 2012 R2:
Overview: Join to Workplace from Any Device for SSO and Seamless Second Factor Authentication Across Company Applications
http://technet.microsoft.com/en-us/library/dn280945.aspx
Walkthrough Guide: Workplace Join with an iOS Device
http://technet.microsoft.com/en-us/library/dn280933.aspx
Best Regards,
Amy

Questions on managing Office 365/Exchange Online Mailboxes in Server 2012 Essentials

Wondered if anyone could answer a couple of queries:
When managing Office 365/Exchange Online mailboxes in Windows Server 2012 Essentials:-
1. Does the server itself act as the Exchange server i.e. does it do all of the downloading/sending of emails or does Outlook on each workstation still communicate direct with the Office 365/Exchange Online server address?
2. Does Outlook on each workstation have the Exchange server address set to the internal address of the Server 2012 Essentials box or does it still have the external Office 365/Exchange Online server address?
I don&#39;t work for Microsoft - I just use their products.

Hi,
When you integrate Office 365/Exchange Online mailboxes in Windows Server 2012 Essentials,you can see the mailbox usage information on the Essentials Dashboard and manager users. However, the essentials server won't download/send emails and Outlook
will still communicate with the O365/Exchange Online Server. In addition, the Exchange server address would be point to the external server address.
You can also refer to the article below to get more related information:
Email Options Supported by Windows Server 2012 Essentials
Best regards,
Susie
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Synchronize Lotus Domino Directory with Office 365/Exchange Online

I have someone who is asking me to migrate them from a Lotus Domino server to Office 360/Exchange online. However they want to maintain a sync between Lotus Domino Directory and Office 365/Exchange Online. I'm wondering if that is even possible
or would they need to have a regular Active Directory server act as a go between the two. Can anyone provide me some guidance/suggestions?
Vincent Sprague

Curious, did you ever get this setup?
Reason I'm asking is I was involved with a large MSO365 migration (15k) from Lotus Notes. We had a separate AD forest just for email Dirsync. We involved a third party to setup the sync and migration between Notes and AD, and coexistence. It was rather complex.
Out of the box, it would have been extremely difficult.
Ace Fekay
MVP, MCT, MCSE 2012, MCITP EA & MCTS Windows 2008/R2, Exchange 2013, 2010 EA & 2007, MCSE & MCSA 2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
Microsoft MVP - Directory Services
Complete List of Technical Blogs: http://www.delawarecountycomputerconsulting.com/technicalblogs.php
This posting is provided AS-IS with no warranties or guarantees and confers no rights.

Office 365 Exchange for Non-profit

Hi
Previous a Website Hosting was own mailing server (Sample)
[email protected]   is Mailbox only in the hosting
[email protected] (as non-mailbox) come automatic-forward to     [email protected]
[email protected] (as non-mailbox) come automatic-forward to
joe@other_isp.co.nz
Now, We bought a Office 365 non-profit in clouding.   I setup a new user for
[email protected] in the mailbox via exchange clouding. And I changed our DNS in our Web hosting, Then I setting a exchange with Outlook app were successfully.
I tried find Office 365 about the another add user for [email protected] (as non-mailbox) should be automatic forward to
[email protected] (in own mailbox).
My experience Windows Server with Exchange 2003, 2008 & 2011. Now, I first time this Office 365 exchange for business & non-profit. I never seen this.
Help me, Where I can find the "Domain email (non-mailbox) Auto-Forward email to domain email (mailbox) or also external email"
Thanks for your help
Mike

You can nicely do this with Distribution Group or by Transport Rules. Distribution Group will be maybe the easy way.
You can referer to article Create and use distribution groups.
Basically, you create DL with address [email protected] and allow to receive e-mail from external sources. Then you add [email protected] as member of this group.
If you want also sent e-mails from this DL, you can use PowerShell to set rights for it.

Email address missing from account info in Office 365 exchange console, unable to access inbox

Hi
we have successfully migrated our on premise Exchange environment to Office 365. We came from a 3 domain environment and we are having some issues accessing accounts. I have tried to add the smtp:[email protected] address using ADSI Edit but after
DirecSync, I'm not able to locate this address on the account. is there a different way to add email address to Office 365 accounts?

I would recommend asking them in Office 365 forum: http://community.office365.com/en-us/f/default.aspx
This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
My Website Link
My Linkedin Profile
My MVP Profile

Office 365 Exchange ActiveSync Autodiscovery & iPad

Hi All,
The story:
We have configured Hybrid coexistence of our local exchnage server and office 365.
We are experiencing the problem with the configuring office 365 account using exchange activesync autodiscovery settings on the iPads and iPhones.
Outlook desktop clients are able to locate the settings automatically.
Only device which can locate servername and settings automatically using actiesync autodiscover is Windows Phone Device.
Per Microsoft:
Certain mobile device that won't autoconfigure this problem occurs if the mobile device does not fully support certain Exchange ActiveSync protocol requirements for redirection. Since we are not the provider of the OS for these devices we apologize as we cannot troubleshoot beyond the information provided to configure mobile devices.
This is a problem for us. Because if we want to migrate user's mailbox to cloud and he has configured the ActiveSync account after migration he need to reconfigure his active sync profile on his mobile device.
Can someone confirm that iOs devices might not fully support certain Exchange ActiveSync protocol requirements from Microsoft for redirection?

Hi
http://blogs.technet.com/b/canitpro/archive/2013/11/20/step-by-step-migrating-from-exchange-2007-to-office-365.aspx
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Server Essientials DashBoard wont connect to Office 365 / Exchange Tenant

We logged a ticket with Microsoft support nearly a month ago and to date still no solution.
Server essentials is connecting to Office 365, however isn't retrieving any user or exchange online information.
Exchange Online comes back as not available. Have built a fresh DC, tried a different admin account, same problem.
Believe the problem is to do with the Exchange Online Tenant but the error is cryptic
This is the error we have found in the log
[3388] 150202.084044.2621: PSRunspace: Release PS runspace failed with the exception : System.Management.Automation.Remoting.PSRemotingTransportException: Closing the remote server shell instance failed with the following error
message : The server certificate on the destination computer (pod51053psh.outlook.com:443) has the following errors:
Encountered an internal error in the SSL library. For more information, see the about_Remote_Troubleshooting Help topic.
   at System.Management.Automation.Runspaces.Internal.RunspacePoolInternal.EndClose(IAsyncResult asyncResult)
   at System.Management.Automation.RemoteRunspace.Close()
Have tried the following work arounds as well, no good.
Re: http://support.microsoft.com/kb/2974308 - We don’t have multiple forests, and our servers are up to date.
<u5:p> </u5:p>
Re:
http://blogs.technet.com/b/sbs/archive/2012/12/12/connection-to-office-365-account-may-fail-or-timeout-when-you-try-to-connect-from-windows-server-2012-essentials-dashboard.aspx - Tried this but no matter how I tried the workaround I wasn’t able to
get psexec to run on the server (Tried under admin command and normal user command prompt, same result, under a domain admin account).
If anyone has any suggestions please let me now, is very frustrating for end users having to maintain 2 passwords (2k+ users).
Thanks in advance.

Thanks Cliff, I will investigate decommissioning essientials proir to adfs / dir sync.
It should be noted Essentials was working OK until Server Essentials was moved to another DC (Which according to MS is possible if the DCs are up to date).   Therefore I believe we have a cert / CA issue.
I don't believe the user amount is the cause of the current issue, it is a SSL connection issue with the Exchange Online Tenant, which is shown in the logs.
At this stage I'm not marking your answer as correct as I am looking for a solution to the SSL connection error.    In the event no one comes back with any information around how to resolve an SSL connection to the Exchange Online Tenant
/ How to force the Online tenant start a new connection with Essentials (e.g. On a cert level is my guess), I will then mark your answer as correct and move on.
I do agree that the user amount is not supported therefore will be going down the ADFS / DirSync route, but would like to resolve the Connection to the Exchange Online Tenant issue as it is clear that MS Support don't know how to, and may be helpful for
others in this situation
Thank you Cliff for your input to date.

Office 365 Exchange Online not syncing on 4G

I have been using Office 365 for over a year now and have not had problems like today. None of my devices will connect to the Exchange Online server via the Verizon Mobile Data connection. It works fine on Wifi, but not 4G LTE. I spent and hour and half on chat with Verizon and they tried to reset some things with no success. I have submitted a ticket with Microsoft, but I was busy with something else when they called. I am now waiting for a call back. Anyone else have this issue? I only have Verizon devices, anyone with another carrier experience this? Unfortunately I only have Samsung devices as well.

Forgot to mention, the PSEXEC command needs to be run as an Administrator
Run PSEXEC -i -s C"\Program Files (x86)\Internet Explorer\iexplore.exe" (This opens Internet Explorer as the SYSTEM account)
Goto Internet Options > Connections > LAN Settings and untick the "Automatically Detect Settings"

Office 365 Exchange Account Deleted & Overwritten?

Similar Messages

Maybe you are looking for