Can't connect to Office 365 mail account via Apple Mail (Exchange)

I recently upgraded to OS X Yosemite, but had this problem before upgrading as well. I have an Office 365 mail account, but cannot sync it via Apple Mail. I went into my Apple Mail accounts and tried connecting my Office 365 account through the Exchange option, but it will not connect. From my knowledge, this is not an uncommon problem but it is very inconvenient. Is there any way to get around the glitch, or anything I should be doing differently? I do know a couple people with Office 365 accounts who have been able to make it work, but they apparently did not do anything differently when setting up their account.

Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.
Each of the following steps has been reported to help with Exchange issues, at least temporarily, in some cases:
1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings.
2. Rebuild the affected mailbox.
3. Reindex messages.
4. Follow the instructions in this support article to disable autodiscovery. You may need to get configuration details from the server administrator.
5. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
6. If you've created subfolders of the Exchange inbox, log in to the server through its web interface, move the messages out, and remove the subfolders. The inbox should have no subfolders.
7. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
8. Consider using Outlook instead of Mail to access your Exchange mail.
See also this discussion.

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I have 3 mail accounts in apple mail. One of them has had the spinning ball going for several days and I cannot receive mail in this account. I can receive mail in this account on my iPad and by signing into aol on safari. It's obviously a glitch in Apple

I have 3 mail accounts in apple mail. One of them has had the spinning ball going for several days and I cannot receive mail in this account or delete messages etc. For some reason, I CAN send mail on Apple mail using this account, although it takes several minutes. I can receive mail in this account on my iPad and by signing into aol on safari and internet explorer on my office PC. It's obviously a glitch in Apple's Mail. I've deleted this account and reopened it in Mail on my Mac Pro with no difference. Any suggestions would be greatly appreciated, this E amil account is major to my business.

http://support.apple.com/kb/TS3276
sounds like a corrupt database or index
the glitch is your home folder and mail folder, esp look at syncservices
I'd post in the mail or Lion forum where you will find similar issues being discussed.
http://www.apple.com/support/mail

How to I set up a verizon mail account in Apple mail?

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HT1277 How do I sync Google Apps mail account with Apple Mail 5.2?

How do I sync Google Apps mail account with Apple Mail 5.2?

To add your Google Apps mail account:
1. Select Mail-->Preferences
2. Select the Accounts icon and click the + button in the lower left corner.
3. An Add Account screen should appear
ADD ACCOUNT
4. Add your
Full Name
Email Address, and
Google Apps password
in the appropriate boxes.
5. Click the Continue button and the Incoming Mail Server screen should appear.
INCOMING MAIL SERVER
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7. Fill in the text boxes as follows:
Description: what ever makes sense to you
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Username: [email protected]
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Outlook Web Access Server: www.gmail.com
8. Click the continue button and the Outgoing Mail Server screen should appear.
OUTGOING MAIL SERVER
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ACCOUNT SUMMARY
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Can I copy emails between an IMAP account and an Exchange account, via Apple Mail client?

If I have an IMAP account configured in my Apple Mail client profile, and then I also add an Exchange 2010 Server account to that same profile, can I use the Apple Mail client to copy folders and messages from my IMAP account, into my mail store on the Exchange Server account?

Pop mail accounts must be set up to 'leave messages on the server'.
check this before using.
* Tools > Account Settings > Server Settings for the mail account
or
* menu icon > Options > Account Settings > Server Settings for the mail account
select: 'leave messages on the server'
optional: select: 'for at most xx days' this will delete anything older than specified number of days select 'Until I delete them' when you delete an email it will be deleted off the server.
click on Ok to save settings.
Pop mail accounts only look at Inbox and download whatever has not been previously downloaded regardless of whether it has been read or not. They cannot access nor download from any other folder on the server.
If you wanted to download emails in other fodlers, you would have to move emails into the Inbox in order to download them and this may not be very practical in your situation.
What you can do is synchronize your IMAP folders to get a copy downloaded to your IMAP mail account.
Then go into 'offline' mode to stop any further synchronizing as synchronized folders do get updated.
MozBackup tool could now be used to backup the Profile as synchronising created mbox files which contain emails.
You can also do the following to get a copy outside of the IMAP mail account:
Create the same folders in 'Local Folders'.
Then right click on email and 'copy to' and select Local Folders and the folder you require.
Putting a copy in Local Folders means these emails are also on your computer and they are not influenced by anything you do in the IMAP folders.
You would need to backup emails in these folders.
See info:
* http://kb.mozillazine.org/IMAP_backup
MozBackup:
* http://mozbackup.jasnapaka.com/
ImportExporttool:
* https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

Lost e-mail accounts in Apple Mail

My Mac Pro froze a few days ago and had to restart the computer. Upon restarting the computer, the Apple Mail lost two e-mail accounts. I mean they just disappeared. Another four will not connect to the mail server, keeps on asking for the password, even know it is correct (works fine on my MacBook Pro). Anyone know how I can get the two missing accounts (and e-mail messages) back, as well as having the other four accounts pull messages successfully from my mail server? The remaining e-mail accounts are working fine. Very strange, do not know why this happened. Any help, I would be greatful.

Backup. SuperDuper would be #1 choice.
Repair. Disk Warrior 4 is #1 choice for last 7 yrs.
Setup some backup disks and an emergency boot drive.
Boot from your DVD and instead of installing, click on Utility Menu -> Disk Utility -> Repair Drive under First Aid.
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Where is the MailAccounts.plist stored for a network user account using Apple Mail on Snow Lion?

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They would have to be logged in as separate users in order not to see your account in Mail. Whatever accounts put in Mail under your account will show up. All mail accounts usually have there own user and password. The only thing you can do is to remove the password from Keychain and take the account offline so you don't keep getting prompts for passwords each time it checks for mail.
Not a great solution.
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I then added the account through system settings and it appeared in Mail.
After a while (about an hour of inactivity) this account disappears from both Mail and system preferences.
Does anyone know how to fix this?

Found this and trying it myself . . . https://discussions.apple.com/message/23992956#23992956. Sounds plausible but it is a work around. Apple should look into it . . .

I can't seem to make a working profile to connect to office 365 on a windows 7 pc with only the mapi cdo runtime version 6.5.8320.0 installed using mfcmapi nor programmatically

Hi,
I have been struggling with this for a few days now.
i have pc where no outlook is installed, where i installed the MAPI CDO Runtime may update (version 6.5.8320.0). i checked in the registry that the default mail provider was set to exchangemapi (HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail) .. it is.
I downloaded the lastest version of mfcmapi, which i believe was the version of december 2013
but i can't seem to create a profile for office 365 in it. I followed http://blogs.msdn.com/b/dvespa/archive/2013/05/21/how-to-mfcmapi-create-mapi-profile-exchange-2013.aspx and then i changed the properties to what was proposed here http://blogs.msdn.com/b/dvespa/archive/2013/07/15/create-profile-connect-mfcmapi-to-office-365.aspx
That did not work, i keep getting an error one ore more properties are invalid when i try to use that created profile to connect to office 365 (from within mfcmapi).
I also changed some of those proposed values to what autodiscover was telling me like setting PR_PROFILE_RPC_AUTH_PACKAGE to RPC_C_AUTHN_ANONYMOUS which should be the value $8000F001 instead of RPC_C_AUTH_NONE (at least i think so)
I builded a simple program to encrypt my password using CryptProtectData and entered the value using mfcmapi in PR_PROFILE_AUTH_PASSWORD as was suggested in the last page.
but nothing seems to work, i keep getting wrong configured errors and i'm totally clueless atm. This is supposed to work right on a pc where outlook is not installed ?
I also tried this on another pc where outlook 2010 is installed and i am able to create the profile there and connect without a problem given that i enter the logon credentials once and let them be remember (they get stored / cached in the windows key store,
like when using CREDWRITE function) from then on i can connect without a problem.
also when calling configuremsgservice on the EMS service i created for a new profile in mfcmapi and let the UI show i can see on the pc where outlook is installed in the UI options to enter proxy information however when i do the same thing on the pc
where only the mapi cdo runtime is installed i do not see any UI option to configure the proxy server information ... is this normal ?
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Thanks in advance
Willems Davy

The window would open and I would get the hourglass cursor suggesting something was happening, but the Apple home page (default from the install) would not load, nor would any other page I tried (google, yahoo, cnn).
Even though it's about a different application, I'd try the following document with that:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
(Safari uses the same webkit engine to render web pages as iTunes uses to render the Store pages. So an issue that can cause the iTunes Store to blank can also cause a Safari for Windows application on the same PC to produce blank pages.)

Synchronization office 365 and windows 8.1 mail app fails

Hello all,
I have a Dell XPS duo ultrabook with Windows 8.1 enterprise. The laptop is part of a domain. We use Office 365 for our mail-environment. Office 365 works perfect in a browser, but I want to ad that work-mail account to the mail app in windows. Connecting
works fine, but the synchronization fails. I get the following error:
"If you xxxxxx want to synchronize, the settings of this PC should match the security policy of the email-server. Upgrade your Windows-useraccount to an administrator-account".
This is ofcourse not an option, but how do I solve this?
Btw the mail app works fine with a hotmailaccount.

Hi,
According to your description, you are using office 365.
So I recommend you post this in Office 365 forum:
https://community.office365.com/en-us/f/default.aspx
Thanks.
Niko Cheng
TechNet Community Support

Cannot connect to Office 365 using Powershell on Windows 7 SP1

Hi,
I was trying to connect to Office 365 using windows azure active directory module for Windows Powershell.
$Cred = Get-Credential
Connect-MsolService -Credential $cred
It failed on my windows 7 machine with the error
Connect-MsolService : Unable to authenticate your credentials. Make sure that your user name is
in the format: <username>@<domain>. If this issue persists, contact support.
This issue happened in Windows 7 SP1 OS.
But, when I tried the same thing on a Windows 2008 R2 VM, it connected successfully.
This means that the account I was trying to login does have the permissions.
Both the machines ( windows 7 and windows server 2008 R2) have the following pre-requisites installed:
Install Microsoft Online Services Sign-in Assistant: http://www.microsoft.com/en-us/download/details.aspx?id=39267
Windows Azure Active Directory Module for Windows PowerShell (64-bit version)
I checked for other settings needed for this to work at :
(Though these settings are for Windows 8, I have all these settings in Windows 7 as well)
http://community.spiceworks.com/how_to/show/45453-how-to-prepare-a-windows-8-64-bit-pc-to-manage-windows-azure-ad-office-365-using-windows-powershell
Can someone please tell what is going wrong on my Windows 7 SP1 environment.
Thanks,
Gagan
Gagan

Hi,
Have you install installed .NET Framework 4.5 and Windows Management Framework 3.0 on Windows 7 Service Pack 1 (SP1)?
Please go through the below article to know more about what is the requirements to Connect to Exchange Online Using Remote PowerShell:
http://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspx
In addition that, hope the below link be helpful:
Connect-MsolService : Unable to authenticate your credentials. (Wrong WebServiceUrl value in Registry)
http://jesperstahle.azurewebsites.net/?p=42
Regards,
Yan Li
Regards, Yan Li

I'm unable to connect my Gmail accounts to Apple Mail.

All - I've been working on this for hours.
All I want to do is connect my gmail accounts to Apple Mail. I'm running a new Macbook Air w Mountain Lion, Apple Mail 6.5. I can access the accounts on my ipad and iphone. I've spent hours reading forums and help areas.
Mail repeatedly asks for my password. In the account settings it does not save my password.
I've gotten the message that Mail cannot connect to Google imap server, but I do not believe this is a "timing" issue
Here's what I've tried:
Apple Side:
- Tried adding and deleting accounts several times within mail application
- tried using System Preferences > Mail/Contacts etc.
- Changed imap.gmail.com to imap.google.com
- changed to custom dedicated port for outgoing mail (587)
- closed and relaunched Mail
- Rebooted and safe rebooted computer
- set up and deleted accounts
- turned off gmail on phone and ipad
Google Side:
- Enabled IMAP
- Not using 2 step verification
- Checked Captcha

If you've activated 2-step verification, you need to generate an application-specific password in your Google account and enter it in place of your old password.

Possible ways to connect SharePoint Office 365 to External databases

Hi,
Is there a way we can connect SharePoint Office 365 to Oracle & MySQL Databases and also is it possible for these databases to feed data to SharePoint Office 365 rather than SharePoint pulling the data from these databases.
Thanks

Hi,
As far as I know, it is not feasible to connect SharePoint Office 365 to Oracle & MySQL Databases by OOTB. But you can consider deploying the Business Connectivity Services (BCS) which can access data from WCF Data Services and SQL Server Azure Connectors.
Also you can consider three part tools.
For more information, you can have a look at the thread:
http://community.office365.com/en-us/f/154/t/246088.aspx
http://social.technet.microsoft.com/wiki/contents/articles/28286.office-365-sharepoint-online-bcs-with-azure-sql-server-database.aspx
Best Regards,
Eric
Eric Tao
TechNet Community Support

Server Essientials DashBoard wont connect to Office 365 / Exchange Tenant

We logged a ticket with Microsoft support nearly a month ago and to date still no solution.
Server essentials is connecting to Office 365, however isn't retrieving any user or exchange online information.
Exchange Online comes back as not available. Have built a fresh DC, tried a different admin account, same problem.
Believe the problem is to do with the Exchange Online Tenant but the error is cryptic
This is the error we have found in the log
[3388] 150202.084044.2621: PSRunspace: Release PS runspace failed with the exception : System.Management.Automation.Remoting.PSRemotingTransportException: Closing the remote server shell instance failed with the following error
message : The server certificate on the destination computer (pod51053psh.outlook.com:443) has the following errors:
Encountered an internal error in the SSL library. For more information, see the about_Remote_Troubleshooting Help topic.
   at System.Management.Automation.Runspaces.Internal.RunspacePoolInternal.EndClose(IAsyncResult asyncResult)
   at System.Management.Automation.RemoteRunspace.Close()
Have tried the following work arounds as well, no good.
Re: http://support.microsoft.com/kb/2974308 - We don’t have multiple forests, and our servers are up to date.
<u5:p> </u5:p>
Re:
http://blogs.technet.com/b/sbs/archive/2012/12/12/connection-to-office-365-account-may-fail-or-timeout-when-you-try-to-connect-from-windows-server-2012-essentials-dashboard.aspx - Tried this but no matter how I tried the workaround I wasn’t able to
get psexec to run on the server (Tried under admin command and normal user command prompt, same result, under a domain admin account).
If anyone has any suggestions please let me now, is very frustrating for end users having to maintain 2 passwords (2k+ users).
Thanks in advance.

Thanks Cliff, I will investigate decommissioning essientials proir to adfs / dir sync.
It should be noted Essentials was working OK until Server Essentials was moved to another DC (Which according to MS is possible if the DCs are up to date).   Therefore I believe we have a cert / CA issue.
I don't believe the user amount is the cause of the current issue, it is a SSL connection issue with the Exchange Online Tenant, which is shown in the logs.
At this stage I'm not marking your answer as correct as I am looking for a solution to the SSL connection error.    In the event no one comes back with any information around how to resolve an SSL connection to the Exchange Online Tenant
/ How to force the Online tenant start a new connection with Essentials (e.g. On a cert level is my guess), I will then mark your answer as correct and move on.
I do agree that the user amount is not supported therefore will be going down the ADFS / DirSync route, but would like to resolve the Connection to the Exchange Online Tenant issue as it is clear that MS Support don't know how to, and may be helpful for
others in this situation
Thank you Cliff for your input to date.

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Can't connect to Office 365 mail account via Apple Mail (Exchange)

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