Office 365 pro plus 2013 update won't apply automatically

Question

Hi
We have started to use office 365 pro plus 2013 click to run. The issue / problem we have is that the updates are installing but does not apply. The version of word,excel.. Is old
and i need to manually go to example word and account to apply the updates. I want the updates to automatically apply.
In the config file i have enabled updates. <Updates Enabled="TRUE" />. I have also enabled updates thru group policy and checked that the policy is applying.
In the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag i have the following keys:
updatesenabled = 1
UpdatesDiscoveryPeriodComplete = 1
updatesreadytoapply = 15.0.4535.1511,en-us
UpdatesDiscoveryPeriodStartTime = 13026393682226
updatesthrottlevalue = 313
version = 15.0.4535.1004
Does anyone have this problem and know how to make the updates apply automatically. I know that if there are office applications open it won’t apply or update but i have a test
computer with no office applications running in the process list and still it won’t apply the updates.
Joakim Tomren

Answer 1

Please make sure that the necessary port isn't blocked in your environment.
http://technet.microsoft.com/en-us/library/jj219420.aspx#BKMK_C2RUpdates
Then, try to download the Office Deployment Tool and create an XML file with the instructions to deploy the Office 365 update, please refer to the link below:
http://blogs.technet.com/b/office_resource_kit/archive/2013/08/08/how-to-deploy-office-365-proplus-from-an-on-premises-web-portal.aspx
The following article may also help you:
http://technet.microsoft.com/en-us/library/gg998766.aspx
We may also post the thread to the forum for Office 365:
http://community.office365.com/en-us/forums/default.aspx
Cheers,
Tony Chen
Forum Support
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