Officejet 6500 709e LCD display doesn't display all pixels

A week ago my wired printer stopped displaying all the pixels on the LCD display. I can't, at this point, understand anyhting on the first or second lines. So I don't know how much ink I have in each cartridge (which usually shows on the second line), because random pixels show up, not all of them, for each cartridge.
Important to note: The LCD display does not add extra pixels to the display. It just leaves out pixels where there should be pixels. So if it's intstalling a new in cartridge, I can't understand anything showing on the first line of the display because only a few pixels display as it's configuring the new cartridge.
Is there a way to fix this?
My printer, by the way, says it's "not connected to the computer" when I press the wrench button and then a help choice on the printer, but I have no problem printing from my laptop (HP Pavilion dv5-2074dx).
Is there a way to fix my LCD display? I've had the printer less than a year...

Hello Jane0218,
To be honest, I don't think that there would be much to do in this case. I think your best bet is to contact the HP support for your country and see if they can help you. If you bought the printer less than a year ago it is still within warranty so that shouldn't be a problem.
Here you can find the support numbers for the US:
http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

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Message Edited by odyssey on 06-16-2009 10:18 AM
Message Edited by odyssey on 06-16-2009 10:19 AM

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Officejet 6500 709e LCD display doesn't display all pixels

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