Officejet A909a prints from mac but when from windows "out of paper" message appears.

I have an older 8500 which has been very loyal to me and I have looking after it well, which is now pushing 4000 pages. However i went to print a file from my Windows 7 PC yesterday which is connected via usb, and it wouldnt print saying it was out of paper (which it wasn't) about half full . So i tried again no luck. UN-installed then reinstalled the printer still noting. went to my work laptop (windows 7) which is connected wirelessly through the network, same again "no paper" message appears. i thought this is strange turned it off back on still nothing even after disconnecting it from the mains for a few minutes, nothing the same message still appears.
However, my son has a mac book pro and he just printed his coursework off the printer effortlessly through my network. so i know the printer is fine especially as i have now printed self test pages off through the printer itself.
I have no idea what to do now, as i have tried uninstalling then installing, printing via usb and network. and when i say "out of paper" i mean the printer receives the print command from my computer as it tries to feed paper a few times but cant pick it up also i have tried with various paper levels in the printer (full, half, about 20 pages, 1 single page)
Please help.

Hello @Dangerous97,
I understand that when printing from your 2 Windows 7 computers you receive an 'out of paper' message after your HP Officejet Pro 8500 All-in-One Printer struggles and fails to pick up paper. However, you are able to print from a Mac computer. This is very unusual behaviour! I would like to assist you today with resolving this issue. Also, thank you for including that you are able to print self-test pages from the printer with no issues as well.
Generally, 'out of paper' messages are caused by a hardware issue with the printer itself. Because you are able to print standalone to your printer and from a Mac, there may be an issue with the documents that you're trying to print from your Windows 7 computer or a programming issue with your printer.
With that being said, to start I would like you to click here to download and install the latest programming Firmware Update on your printer. Once the website opens select the Download button on the top left. Once the download is complete, please follow any onscreen instructions to send the update to your printer.
Once the Firmware has been successfully updated, please test printing again.
Please respond to this post with the result of the Firmware Update. Good luck!
X-23
I work on behalf of HP
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