OM: Sales order lines are cancelled automatically without backordering.

Intercompany sales orders lines are being cancelled automatically on the delivery when a split line is shipped with a quantity of one remaining. This line should remain backordered. A quantity of 61 was entered and 60 was shipped and 1 remaining. This 1 should have been backordered but no new line was automatically generated and infact when I view the Additional information I can see that the quantity 1 is cancelled. The profile option OM: Under Shipment Tolerance is set to .5

HI,
You can cross check by running the AUDIT HISTORY REPORT in Order Management, which gives the in depth details of the sales order amendments.
Thanks,
Raghav

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SALES ORDER LINE IS CANCELLED BUT DELIVERY DETAIL IS SHOING AS BACKORDERED

SALES ORDER LINE IS CANCELLED BUT still the DELIVERY DETAIL IS showing as BACKORDERED it should be in cancelled
status.The Sales order (only one ex:3904854) is cancelled , however order in shipping transactions screen indicates order is on backorder.
at that time of order cancellation the line level workflow error out due to the Workflow package is inactive .
I tried to resubmit the error out workflow using retry option from the responsibility “Workflow Administrator” the workflow is completed with forcible option but still the delivery detail is in back order status not changing it to cancel status.
Error Name :-4068 [Error Process Error: WF Error Message: ORA-04068: existing state of packages has been discarded
          ORA-04061: existing state of package body "APPS.XRX_SUPPLIES_NEW_WF_PKG" has been invalidated
          ORA-04065: not executed, altered or dropped package body "APPS.XRX_SUPPLIES_NEW_WF_PKG"
          ORA-06508: PL/SQL: could not find program unit being called: "APPS.XRX_SUPPLIES_NEW_WF_PKG" [Error Process           Error: 3114: Activity 'WFERROR/R_ERROR_RETRY' is not a process.]
Error Stack: Wf_Engine_Util.Function_Call(XRX_SUPPLIES_NEW_WF_PKG.XRX_CLOSE_LINE_DETAILS, OEOL, 55098479, 195982, RUN)
[Error Process Error:   Wf_Engine.CreateProcess(WFERROR, WF5147218, R_ERROR_RETRY) ]

Mohan
You need a simple script to get the status corrected. Log an SR or search metalink for the script. I am sure there is one out there (if you search with the orphan reservations). This script supported, but not exactly targeted at your problem But it will solve it. You can log an SR and confirm.
Thanks
Nagamohan

Sales order line cant be closed....the WF line has the status DEFERRED

Hello,
Hope you can help me out with this...
I have sales order line which can not be closed because it has the status ORDER_CREATED_MANUFACTURING....when i check the Workflow and rewind the last activity which is DEFERRED it doesnt change, it keeps like that....somebody knows what is happening?

Check if you have created a work order to fulfill the sales order line. Cancel the work order if you are not planning to ship the sales order line.
Check if there are any reservations to that line. Cancel the reservations if you are not planning to ship the sales order line.
Then check the line status - it should become awaiting shipping.
Try to cancel now.
Sandeep Gandhi

How to enter serial number for sale order line which is in shipped status

Hi All,
We have 2 different items which are defined as Serialized at Sale order issue at item definition.
In one sale order,User has forgot to add serial number to one of the item at Ship confirm stage.
He has entered serial number correctly to other item.
Now the both Sale order lines are in Shipped status if we view them through Shipping>transactions.
I am technical guy and new to OM.Could you please let me know the process to enter the serial number for the item to which user has missed it
Thanks,
Satya

Hi Satya,
Since the item is already shipped, you cannot enter serial number for this line.
you have to enter serial numbers after pick confirm only.
check this note
How to Enter Serial Numbers in the Shipping Transactions Form [ID 1235403.1]
As a workaround for the previous lines do RMA and try to receive the goods back to your subinventory.
For all new transactions follow the above notes.
Thanks
-Arif.

External Sales Order lines remain in Internal Req Requested status

Hi
Customer sales order lines are fulfilled by IR-ISO. When line progresses, it is set to have Internal Req Requested status. A scheduled program runs amd IR are created. However, sales order line status does not change to Internal Req Open. It remains in Internal Req Requested status.
As a work around, workflow is rewound to 'Check ATR Qty' which is customized activity and then status changes to Internal Req Open.
What could be the reason that workflow is not setting the status to Internal Req Open?
Please help.
Regards,
Apps version : 12.0.4

I think you better file this question in the Order Management group because they know the internals of headers, lines, etc. Unless there is something specific to the execution of the workflow process and you would like to modify it. You would have provide more details here.
Regards,
Alejandro

Sales order - difference between Cancel and Close?

Hi All,
In Sales Order, is there any differences between Cancelling order and Closing order?
Thanks
Ric

Hi Ric...........
Difference between Cancel and close means if you raised Sales Order and your terms and condition is not accepted by your customer in such situation you have to cancel your order.
if you raised Sales Order and you did not agree with the payment terms sent by your customer in such situation you have to cancel your order.
if you raised Sales Order and put a date on which sale order should be canceled automatically if its not proceeded further from your customer in such situation you have to cancel your order.
But order cancellation must be before raising and type of target document.
Order close means if you have already raised target document against SO and now before completing order you have to stop the transactions or as per the validity of the Sales Contract then in such case you have to close the document......
Hope this is sufficient to know the difference between those....
Regards,
Rahul

Cancel Sales Order lines that are picked

Hi
1. I'm trying to cancel sales order lines through process order api that are picked and delivery status is Staged/Pick Confirmed. The error is
You are not allowed to cancel Order Line because:
Line has been pick confirmed/staged.
I'm unable to perform by below means
1.There is a processing constraint on the field SCHEDULE_ARRIVAL_DATE.
Delete the processing constraint and retry the cancel line process - Processing constraint form the fields are protected against update
2.Navigate to the shipping transaction form and query the order. Select the line and enter 0 at shipped quantity.Save the record.Ship confirm the line, this will cause the line to be backordered.Query the order line in the order entry form and cancel this. - Shipping transactions form the fields are protected against update
2. Is there a way to cancel Internal Sales Order(ISO) lines of one OU and the corresponding internal requisition is another OU
Thanks
kumar

If you are in R12, there are some enhancements from Oracle that allows updating/cancelling certain Internal requistion fields and Internal orders automatically. You may need to disable few processing constraints too.
As of Now Oracle support change to following attribute at OM side
1 Order Quantity
2 Request Date
3 Schedule date
4 Arrival date
Similarly if we make changes in following fields in Approved IR
1 Quantity
2 Need by Date
These changes will got reflected in ISO
Plus cancel the IR line or ISO line, the other one gets cancelled automaically.
To cancel the picked line, first undo the pick confirmation process by back ordering. or unassign the delivery details from the delivery (if created already) and cancel the delivery.In either case, you need to manually trasnfer the qty from staging area to original locations. Oracle doesn't automatically move the qty back, (undo move order transaction).
Ganesan.

Sales order line for Non Stock items progressed to Closed status, need to be Cancelled.

Hi,
First time posting to this community, I hope someone can help.
Currently we have a setup where non stock items are being added to sales order lines (charges, etc.).
These lines are being progressed through to Closed status automatically.
Users are reporting that they have entered the line in error and would like to change the status of the line to Cancelled.
We are unable to return the material (RMA) as it is non stockable/transactable etc.
Current workaround is to adjust the stock and make finance aware so that the line does not get invoiced.
However, the system still shows that the line is closed (i.e. provided to customer) which is not correct.
Is there any way of getting the line to a status of cancelled?
Your help is very much appreciated.
Regards
Tim

Hi Arif,
Many thanks for the warm welcome.
I'm thinking the only course of action I have for future, is to make the items stockable/transactable/returnable such that an RMA can be performed if added in error.
We can put a large qty into stock at zero value.
Thanks for your help in any case.
Tim

Sales order line items delivery cancelled but still appears in MD04.

Hi PP Gurus,
In the sales there are 6 line items are there out of which for 1 line item delivery and PGI happened. And for remaining line items delivery got cancelled, but these line items for which delivery cancelled appearing in the MD04, I have rejected the sales order line items but these line items still shows in MD04. Please advise how to remove these line items from MD04.
Thanks and Regards,
SHARAN.

Hi
Pl refer SAP Note : 1166713 for the Problem which says " You have posted goods issue and therefore the delivery requirements should no longer be existing. These inconsistencies can be seen using report SDRQCR21"
Regards
Brahmaji

This field cannot be updated as there are open sales order lines

When trying to enable Item Attributes then I am getting a message "This field cannot be updated as there are open sales order lines". I cancelled the Sales Order ( which was having only 1 sales order line and that is also cancelled) but still I am getting the same message.
How to overcome this problem.
Khan

Thanks Karthik & Sandeep........
Issue got fixed. There was an open Sales order Line because of that line the issue was coming. After cancelling that SO Line, Users were able to update the Item field.
Regards,
Khan.
http://moreapps4u.blogspot.com/

Error in cancelling sales order line using process order API

Hi,
I have created a sales order which is in booked status. I want to cancel the order line . when I am running the concurrent request I am getting the following error message.I am using the process order API to perform this operation.
API Error Message You are not allowed to update Inventory Item because:
line has been booked
API Error Message You are not allowed to update Line Type because:
Line is Booked
Can anyone help.
thanks
Ashwini

Hi,
What is the application release?
What concurrent program you are running? Is it a custom or seeded one? And, what is the API name?
Please see if these docs are applicable.
Unable To Manual Mass Update Items For Multiple Booked Sales Order Lines [ID 887905.1]
Cannot Update Ordered Item To Related Item On Booked Sales Order Line [ID 298796.1]
Thanks,
Hussein

Items are not getting displayed in Sales Order Lines 'Ordered Item' field

Hi All,
Ordered Item field in Sales Order lines is not getting values When trying to create a Manual Sales Order.
When clicked on Ordered Item LOV, no values are getting displayed.
Thanks,
Chandra.

879035 wrote:
Hi,
I was unable to select any item (nothing is getting displayed in Ordered Item field when the LOV is clicked) in Sales Order Lines.
The Sales Order header information i was able to enter & generate the Order Number.
R12.1.3 is the version i am using.
Thanks,
Chandra.Have you done all the required setup in OM??
Like system parameters...Imp one would be Item Validation Organization
Make sure item is also available in the price list which you are using in order
Mahendra

Default Functional Area in Sales Order Line Items

Hi,
Is there any user exit that can be used to default Functional Area in Sales Order Line Items.
I tried mv45afzz but not working. Any idea and do let me know the field or structure effected.
Thanks.

Hi Sathish
You can update table XVBAP from program SAPMV45A in program mv45afzz like code below:
FIELD-SYMBOL: <mytab> LIKE STANDRD TABLE OF VBAP.
   ASSIGN (SAPMV45A)XVBAP TO <mytab>.
   LOOP AT <mytab>.
   ENDLOOP.
I hop it helps .
Kind regards
Carlos Machado

Line id in sales order lines and source_line_id in wsh delivery details are entirely different

i am trying to get serial number based on sales order line,i am getting no data since AND WSH.SOURCE_LINE_ID = OOL.LINE_ID is failing,Please help me.Im not getting what wrong im doing
SELECT OOH.ORDER_NUMBER
     ,OOH.FLOW_STATUS_CODE
     ,OOH.CUST_PO_NUMBER
     ,OOL.ORDERED_ITEM
     ,OOL.LINE_ID
     ,OOL.ORDERED_QUANTITY
     ,OOH.ORDER_TYPE_ID
    ,WSN.FM_SERIAL_NUMBER
FROM SO_ORDER_TYPES_ALL SOT
     ,OE_ORDER_HEADERS_ALL OOH
     ,OE_ORDER_LINES_ALL OOL
     ,WSH_SERIAL_NUMBERS WSN
     ,WSH_DELIVERY_DETAILS WSH
WHERE 1=1
AND WSN.DELIVERY_DETAIL_ID = WSH.DELIVERY_DETAIL_ID
AND WSH.SOURCE_LINE_ID = OOL.LINE_ID
AND OOL.SOURCE_TYPE_CODE = 'EXTERNAL'
AND OOH.HEADER_ID = OOL.HEADER_ID
AND OOH.ORDER_TYPE_ID = SOT.ORDER_TYPE_ID
AND SOT.NAME = 'US Distributor Order'

what is the status of SO and SO line ?
Have you manually check the line_id and source_line_id from backend using select statement ?

Initial load of sales orders from R3 to CRM without statuses

1) Some sales orders were uploaded into CRM without statuses in the headers or line items.
2) Some sales orders were uploaded without status, ship-to, sold-to, payer.....If I deleted them and use R3AR2, R3AR4 to upload each individual then no problem.
Any ideas or suggestions?
Thanks.

Hi,
   Request load of adapter objects uses different extractor modules for extracting the data from external system to CRM. While your initial load of sales docs. will use a different extraction logic bases on the filter conditions specfied on trx.
R3AC1
   There may be a problem in the extraction of data from the source system (don't know if you are using a R/3). Can you please de-register the R/3 (i suppose) outbound queue using trx.
SMQS
, and then debug the extraction (R/3 outbound) before the data is sent to CRM using FM
CRS_SEND_TO_SERVER
   If this goes well, you may try debugging the mapper in CRM inbound and the validation module in CRM as a last resort. Also, please refer to trx.
SMW01
to see if the Bdocs are fully processed.
Hope this helps...Reward if helpful.
Regards,
Sudipta.

OM: Sales order lines are cancelled automatically without backordering.

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