On android tablet/phone login box fails to appear to enable access to password protected files. says' unable to open file. try again later'. This only occurs where Adobe is already installed
On all the android devices we have where Adobe reader has been installed, no login box appears to enter a password where this is required to read the file. A message comes up saying the file cannot be accessed at this time, and to try again later. The box does however appear where Adobe isn't installed, but as soon as Adobe is installed in order to read the file, it becomes inaccessible again. What do I need to do.
Hi,
Are you trying to open a password protected pdf? Could you please forward the file to [email protected] so that we may investigate?
Thanks,
Adobe Reader Team
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