On-Demand stutter

Hi Guys,
Last night I attempted to watch my first movie from film club, however after the first 30 mins it stuttered so badly it was unwatchable, in the end  I just gave up and switched it off. I have a 5mb line speed which should be ample, I followed all the instructions for trouble shooting this issue to no avail.  If anyone can help me I would be very grateful, I'm so disappointed I'm thinking of sending all the equipment back to BT and reverting to my previous provider. My line was activated on the 15th of this month, could BT still be adjusting the line?
I have also emailed details of my issue via the web, however it can't hurt to add it to the Forums.
This is not the best start to a two year contract
Kind Regards,

Nick is that all that appeared on the speedtest?
If so then you will have problems as there is no QofS on your line.
You will need to give them a phone or write to [email protected] with a link to this thread because without QofS enabled Vision will not work properly.
Although I see your BB line was activated on the 15th is that correct? If so normal practice is that QofS would added 10 days later once the line has stabilised. So you might want to wait till the appointed time for the service to go live although a phone call to ascertain that it is actually going to go live might well be worth it.
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