One off support requests
Hi, my company does not have a support contract and so cannot raise TAR's in Metalink. A year or so ago I used an Oracle support service which allowed you to raise a TAR for $50 without having a full support contract and would like to use this option again for a tricky issue we have encountered.
I have searched the Oracle site but cannot find any reference to this support opion. Can anyone point me in the right direction?
Any help will be greatly appreciated!
RobSmithS wrote:
"One-off activation fee"
http://www.bt.com/sport/3-ways-to-watch-bt-sport.html
"Alternatively, add BT Sport to your Sky Digital Satellite Platform for £12 a month plus a one-off £15 activation fee. One month minimum term."
If, after taking BT Sport via the £12 per month method, you cancel (for example in 6 months time) then wish to re-subscribe (say 3 months after that again) does the above "one-off £15 activation fee" get charged again in that instance or is it truly one-off?
To put it another way, if you subscribe in August then cancel in September, then re-subscribe in December - does the activation fee apply in the event of re-subscription? Thanks.
Most likely because BT have to pay Sky each and every time they authorise your Sky subs card to receive the channels.
Similar Messages
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I have an Iphone 4s and my friends can see all text messages, going back years but I can only see the last ten. If I receive any more than 10 it just knocks the last dated ones off! I have not deleted any so if I haven't deleted any then they must be there but I can't access them. Somebody please help - i've tried everything and gone through every menu!!
I have had a similiar issue with this as well. It gets even scetcher when you create the file extension dynamically.
Technically if one is clever they can create something like this and make the file extension and output format dynamic. What ends up happening is the file extension will get stripped.
I logged a tar with oracle. Kevin in support told me to upgrade to the latest one off patch, I did. The issue still persisted. Kevin then stated, using the java api's is unsupported sucks to be me huh.
Example:
<?xml version="1.0"?>
<xapi:requestset xmlns:xapi="http://xmlns.oracle.com/oxp/xapi" type="bursting">
<xapi:request select="/XXBOL_POXPRPOP/LIST_G_INIT_INFO/G_INIT_INFO/LIST_G_HEADERS/G_HEADERS">
<xapi:delivery>
<xapi:filesystem id="save1" output="/u20/app/DUVS1/apduvs1/applmgr/apps/apps_st/appl/xxbol/1.0.0/temp/bursted/Output_${POH_PO_NUM}.${FILE_EXT}"/>
</xapi:delivery>
<xapi:document output-type="${FILE_OUPUT_FORMAT}" delivery="save1">
<xapi:template type="xsl-fo" location="xdo://XXBOL.XXBOL_POXPRPOP_TP1.en.GB"/>
</xapi:document>
</xapi:request>
</xapi:requestset>
Anyways, it seems like whenever there is an error or mistake anywhere pdf is defaulted (just like you said). It would be much better if it just bombed.
For the sake of doubt try changing it to:
/XXBOL_POXPRPOP/LIST_G_INIT_INFO/G_INIT_INFO/LIST_G_HEADERS/G_HEADERS/POH_PO_NUM
There is zero doubt this node and value should be available to the burster. If that doesn't work it's tar time. Verify the xpath is good in cooktop or xml spy.
Ike -
Client submitted Projects/Enhancements/One-Offs
Greetings amazing Project Server 2013 Gurus!
Our institution will have MS Project Server 2013 with SharePoint 2013 in the next two months.
I need to start designing the project processes now to get a head of the game so......I will start with the most basic because I can do almost everything else.
How do I go about creating a client initiated submission form for everything that is not break-fix. How will the requests get routed? From the client perspective is there a "Where is it in the request pipeline" tracking?
Is it possible to create a specific form that will help identify specific types of projects/enhancements/One-Offs(standalone tasks)?
If this is possible for the client (project requester) side then how detailed can I get with criteria/routing/ect?
Thanks,
BillHi Bill,
As far as I understand, your need is to design a custom workflow with stages and phases. From the submission to project approval, planning, execution and closing, you can propose at each phase/stage web forms with project attributes, adding eventually approvals
to go forward to the next stage.
Project Server has various reporting features that will give you an overview of your project pipeline based on your attributes.
You also can define various project types (EPT) to which you can attach specific governance such as WBS, workflow, project site template, webforms (called PDP).
To resume, I'd say that implementing Project Server requires a good knowledge in Project and Portfolio Management but also high skills on the product itself. I'd strongly recommend that you take support from one of the expert firm on Project Server.
Feel free to ask for more details, links or anything. Since your question is quite high level, my reply is so but I'll be glad to provide you links, either technical or about methodology.
Hope this helps,
Guillaume Rouyre, MBA, MCP, MCTS | -
Technical Support Request - (Audigy 2 ZS Platinum Hacked?
I just want to know yes or no can a sound card or video card be hacked. More importantly my old computer was hacked right down to the bios. Can not install windows nothing works. Is it safe to put my Audio Card (Audigy 2 ZS Platinum) into a new computer or could doing so harm my new computer? Should I just by another card? I would love to save the money from not buying another card but not if there is any chance that it will harm my new computer. >Original Message Follows:>------------------------>=======================>>Subject: CLI - Technical Support Request - (Audigy 2 ZS Platinum)>Name: Br Gordon 32>Self Description: Intermediate PC User>Country: United States of America>------------------>Support Inquiry: ID(5) I need help with a third-party software>application>Product: Audigy 2 ZS Platinum>------------------>Operating System: Windows XP>Computer Brand/Model: E Machines>Processor/CPU: pentium 4
2.0 ghz>Memory: 52 mb>>Detailed Problem Description:>I have two questions. One I have Audigy 2 zs>sound card in an old computer that got hacked>bad. I was thinking of using it in my new>computer but my old computer got hacked right>into the bios. I have not been able to get a>tech to fix it because it was hacked so bad. So>my question is this. Is it safe to put this>sound card in my new computer?>> If someone can get into my bios could they do>something to a sound or video card that would>make it dangerous to put in a new computer?>Should I just buy a new sound card from you?
THE QUESTION BELOW CAN BE IGNORED I was just curious about the answer.
My second question has to do with Asio. There is a>website www.asio4all.com that I downloaded from>because one of my VST soft synths said I needed>it. But windows li've care said it was a trojan.>(ASIO4ALL 2.7 ) Are there third party websites>that offer Asio that are safe?>> When I first installed the ASIO Im not sure it>was from that site and it seemed to work like a>regular program but lately I have been cleaning>my computer from a hacker and windows identified>it as a trojan. So my last question is do you>have asio drivers that would work with VSTs>requiring it's>>Would they only be bundled with creative sound>cards or are there third party distributers that>can be trusted. I guess Im asking if windows>li've care could be wrong. I removed it just to>be safe. I hope I did not ask too many>questions. I appreciate your time and efforts in>answering my questions.>Sincerely>Brian G>No, it can't
-
HP Support Super-Sleuth: Receipts, Records and Support Requests, Oh My!
How does a warranty work? How does HP keep track of support cases for 80 million (that’s right, MILLION) consumer products? And darn it, do you really need to keep your product receipt?
Today we’re launching a new series on the forum blog to shed light on some of the frequently asked questions about what it is that we do here in the world of HP support. We’ll be mining our databases for the best questions and giving you some insight into what it’s like to provide world-class support to our customers worldwide.
Today’s topics: keeping your receipts and keeping track of customer requests.
Q: Do I really need to keep my product receipt when I purchase an HP product?
A: Yes. Always retain your product receipt when you make a big technology purchase. The most important reason for keeping your receipt is so that you have the proof of purchase in case there are any questions or discrepancies about your warranty or service contract with HP.
Your HP warranty begins from the date you purchase your HP product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty coverage. However, sometimes incomplete registrations or other issues make it impossible for HP support to accurately record the date you purchased your product. If this happens, HP support agents will ask you to provide and verify your date of purchase before you can access your warranty coverage. Your receipt should include the serial number of the product to which it applies and confirms the date you purchased your product from HP or an authorized HP retail partner. You receipt is the easiest form of documentation to provide when validating your warranty.
Don’t worry though, if you misplace your receipt (the warranty generally lasts an entire year), we can accept other documents as proof of purchase, too. Invoices that include product details and date of purchase, credit card receipts or statements that include product information and date of purchase and other official documents can all work in place of a receipt. Just remember to BLACK OUT any personal account information or other identifying data on your documents. Our support agents will immediately destroy any documents that contain this kind of information – our first priority is your privacy!
As a last resort, if no other purchase date is available for a consumer product, a default date of purchase is loaded into our systems instead of your actual date of purchase. Customer Service will work with you to determine the closest date to your original purchase as possible. Often, that date coincides with the date the product was shipped to the store, the date it was first powered on, or the date it was manufactured.
To recap: Keeping your receipt helps ensure you receive the best support possible and allows HP to deliver the customer experience you expect. Keep your receipts!
Q: How does HP support keep track of all of its customer requests?
A: It’s true: we have a LOT of consumer products out there in the world. Luckily, only a fraction of the 80 million printers, laptops, desktops and other technologies we produce ever need help from our support team. Even that fraction translates to significant data that HP needs to track. We know that to you, that data is more than bits and bytes – it’s the access point to your digital life!
Our highly trained support team uses state-of-the art software to keep track of information related to each customer case and works hard to document each customer’s concerns and ongoing interactions over the course of a service experience. Our software is secure, but allows us to share case notes between the various experts you might need to work with to resolve your support questions. This way, anyone who responds to your request can see who you talked to you and what was discussed. You might have to provide a little bit of context, just to set the scene for our support agents, but the key points are right at their fingertips!
We also have some policies that help us stay focused on open and active cases. For instance, we have time limits for responding to requests for information, like the proof of purchase requests we talked about above, before a case is closed. These time limits are communicated to the customer along with each information request, which is usually sent via email. For instance, if HP requests a proof of purchase to validate a warranty claim, we ask that the customer reply within five days to let us know they’re pursuing the necessary information. If we do not hear from a customer within the five-day window a representative is authorized to close that specific case. After that point a customer can open a new case number and reference the old case in their claim. This process ensures we do not keep old cases open and unresolved indefinitely. We maintain clear, precise and secure records for support requests and can access old case information quickly and accurately.
Do you have questions for our Support Super-Sleuth? Submit your burning questions today, by sending a PM to one of the forum Admins, and stay tuned for more installments each week.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"How does a warranty work? How does HP keep track of support cases for 80 million (that’s right, MILLION) consumer products? And darn it, do you really need to keep your product receipt?
Today we’re launching a new series on the forum blog to shed light on some of the frequently asked questions about what it is that we do here in the world of HP support. We’ll be mining our databases for the best questions and giving you some insight into what it’s like to provide world-class support to our customers worldwide.
Today’s topics: keeping your receipts and keeping track of customer requests.
Q: Do I really need to keep my product receipt when I purchase an HP product?
A: Yes. Always retain your product receipt when you make a big technology purchase. The most important reason for keeping your receipt is so that you have the proof of purchase in case there are any questions or discrepancies about your warranty or service contract with HP.
Your HP warranty begins from the date you purchase your HP product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty coverage. However, sometimes incomplete registrations or other issues make it impossible for HP support to accurately record the date you purchased your product. If this happens, HP support agents will ask you to provide and verify your date of purchase before you can access your warranty coverage. Your receipt should include the serial number of the product to which it applies and confirms the date you purchased your product from HP or an authorized HP retail partner. You receipt is the easiest form of documentation to provide when validating your warranty.
Don’t worry though, if you misplace your receipt (the warranty generally lasts an entire year), we can accept other documents as proof of purchase, too. Invoices that include product details and date of purchase, credit card receipts or statements that include product information and date of purchase and other official documents can all work in place of a receipt. Just remember to BLACK OUT any personal account information or other identifying data on your documents. Our support agents will immediately destroy any documents that contain this kind of information – our first priority is your privacy!
As a last resort, if no other purchase date is available for a consumer product, a default date of purchase is loaded into our systems instead of your actual date of purchase. Customer Service will work with you to determine the closest date to your original purchase as possible. Often, that date coincides with the date the product was shipped to the store, the date it was first powered on, or the date it was manufactured.
To recap: Keeping your receipt helps ensure you receive the best support possible and allows HP to deliver the customer experience you expect. Keep your receipts!
Q: How does HP support keep track of all of its customer requests?
A: It’s true: we have a LOT of consumer products out there in the world. Luckily, only a fraction of the 80 million printers, laptops, desktops and other technologies we produce ever need help from our support team. Even that fraction translates to significant data that HP needs to track. We know that to you, that data is more than bits and bytes – it’s the access point to your digital life!
Our highly trained support team uses state-of-the art software to keep track of information related to each customer case and works hard to document each customer’s concerns and ongoing interactions over the course of a service experience. Our software is secure, but allows us to share case notes between the various experts you might need to work with to resolve your support questions. This way, anyone who responds to your request can see who you talked to you and what was discussed. You might have to provide a little bit of context, just to set the scene for our support agents, but the key points are right at their fingertips!
We also have some policies that help us stay focused on open and active cases. For instance, we have time limits for responding to requests for information, like the proof of purchase requests we talked about above, before a case is closed. These time limits are communicated to the customer along with each information request, which is usually sent via email. For instance, if HP requests a proof of purchase to validate a warranty claim, we ask that the customer reply within five days to let us know they’re pursuing the necessary information. If we do not hear from a customer within the five-day window a representative is authorized to close that specific case. After that point a customer can open a new case number and reference the old case in their claim. This process ensures we do not keep old cases open and unresolved indefinitely. We maintain clear, precise and secure records for support requests and can access old case information quickly and accurately.
Do you have questions for our Support Super-Sleuth? Submit your burning questions today, by sending a PM to one of the forum Admins, and stay tuned for more installments each week.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution" -
Query Regarding Applying One-Off Patches
Hi,
We have plans of doing the following:
Upgrade the databases to 10.2.0.5.0
Apply the 10.2.0.5 PSU 3
Apply a list of one-off patches identified for our environment (which are not included in 10.2.0.5.3)
Query:
If the one-off patches identified to be applied in our environment are available only top of 10.2.0.5.0 and not for 10.2.0.5.3, then which of the following mentioned solutions should be proceed with considering :
Upgrade the database to 10.2.0.5.0, apply the one-off patches available on top of 10.2.0.5.0 and then apply the 10.2.0.5.0 PSU3
or
Upgrade the database to 10.2.0.5.0, apply the 10.2.0.5.0 PSU3, request for one-off patches on top of 10.2.0.5.3 and appy the same
Thanks and Regards,
SantoshPl follow the steps is MOS Doc 865255.1 (Best approach for Oracle database patching sequence to latest/required patchset along with CPU/PSU/any-other-one-off patch)
HTH
Srini -
HT4759 I lost one off my phones I have 2 with the same account
I lost one off my phones they both have the same account how could I find it
If you had enable "Find My iPhone" in Settings > Privacy > Location Services on it then you can use Find My iPhone to try to find it.
See: http://support.apple.com/kb/ph2696 -
I try to receive data from a SharePoint List by using REST Services. (_vti_bin/ListData.svc)
This approach worked fine for some days, until I get an error 400 with following error message:
"The etag value 1 specified in one of the request headers is not valid. Please make sure only one tag value is specified and is valid."
Hope anybody can help.
Many thanks in advance.
Hi,
According to your post, my understanding is that you had an issue about retrieve data form list using REST in SharePoint 2010.
I had created a simple demo to retrieve a list item, you can check with the following code snippets.
<script src="http://code.jquery.com/jquery-1.10.2.min.js" type="text/javascript"></script>
<script type="text/javascript">
_spBodyOnLoadFunctionNames.push("callCSOM");
function callCSOM()
$("#Button1").click(function()
ExecuteOrDelayUntilScriptLoaded(ready, "sp.js");
function getListItemById(webUrl,listName, itemId, success, failure) {
var url = webUrl + "/_vti_bin/listdata.svc/" + listName + "(" + itemId + ")";
$.ajax({
url: url,
method: "GET",
headers: { "Accept": "application/json; odata=verbose" },
success: function (data) {
success(data.d);
error: function (data) {
failure(data.responseJSON.error);
function ready(){
getListItemById('http://sp','ListB',2,function(data){
alert(data.Title);
function(error){
console.log(JSON.stringify(error));
</script>
<input id="Button1" type="button" value="Run Code"/>
Thanks,
Jason
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Jason Guo
TechNet Community Support -
Problem with payments email-but I made a one off 5...
Today I received an email from Skype saying problem with payments email. I don't understand why I received this year when I made one off 5 year subscription. Who can I contact in Skype to resolve this issue? The subscription will end in 3 days. And we should have 3-4 years subscription to go. Please help.
lotusflower66 wrote:
Today I received an email from Skype saying problem with payments email. I don't understand why I received this year when I made one off 5 year subscription. Who can I contact in Skype to resolve this issue? The subscription will end in 3 days. And we should have 3-4 years subscription to go. Please help.
you may need to contact customer service regarding that matter.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
hth.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES -
I recently switched to btinfinity from btvision bronze package to bt infinity with the same vision and calls package when i was talking to the receptionist he never mentioned the one off charges for connection fee or vision activation charge i thought they would just be switching me from bt vision and bb and calls to the same with infinity but I'm being billed with the one off charges that were not even mentioned to me on the phone and I did not sign anything that included these charges it is not very good pr on bt's way of doing things
Does one of the amounts tie up with the app's price (plus your state's sales tax if you are in the US, with the other one being how much, and where are you seeing them (on emailed receipts, on your account's purchase history, on your credit card) ?
Did you add or change your credit card details on your iTunes account when making the purchase - each time that you do so a small temporary store holding charge ($1 or approximate local equivalent) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account (it should disappear off your account within a few days or so). Store holding charge : http://support.apple.com/kb/HT3702
If you have got 2 actual charges on your iTunes account for buying the app then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Tool for one-off conflicts review
Hi,
I'm planning to install a one-off but I don't know if this one-off goes in conflict with my others (already installed in my database). I know that I can open a Service Request... but is there a tool (or a way) to autonomously verify if a one-off is in conflict with already installed patches?I'm planning to install a one-off but I don't know if this one-off goes in conflict with my others (already installed in my database). I know that I can open a Service Request... but is there a tool (or a way) to autonomously verify if a one-off is in conflict with already installed patches?do you want to install any patches?
you are looking for a tool which will automatically updates you? if so configure oracle configuration manager so that it will give you alerts...
other than no such conflicts if you go through readme.html
please post your db version & clear your question once again.
Thanks -
How do i turn off the request to offer to remember passwords for a site ?
ever since i upgraded to the new firefox verson i constantly get ask..
Do i want to remember password for this site ?
option one is......... Never remember password for this site
option too is............ not at this time
before i turn off the comptuer . i always clear my history . which is why it constantly keep asking me..
How can i turn off this request forever and quit asking me.
concern as one of these days i will hit the wrong button and it will remember password.. and that will be wrong
thanks
FrankSet Firefox not to remember passwords.
* Tools > Options > Security: Passwords: [] "Remember passwords for sites"
If you've already saved passwords then remove saved Password(s) here:
* Tools > Options > Security: Passwords: "Saved Passwords" (Show Passwords)
* http://kb.mozillazine.org/Password_Manager -
Are One-Off patches client specific?
Hi
Are One-Off patches client specific? I have a document which lists the patches applied to Oracle Home on existing server and I have to apply the same patches to a new server that I am building. I searched for all the patches listed but the "one-Off" patch listed cannot be found by the search.
Please let me know.
Best regaddsuser130038 wrote:
Hmm... maybe I should have provided a bit more info.
The server i am configuring is 10gR2 (client is still using this release and have extended support - so downloading patches should not be a problem). I have to move DBs from existing server to a new one. Before i do that, I have to install exact same binaries (rel and patches) that have been applied to existing server. The document I have been provided contains list of patches applied to oracle home (10.2.0.5). Among the list of patch numbers, this is the only one I could not find.
The do you have referred to is for 11g not 10g.
Regards
then you need to follow Srini's suggestion regarding cloning the oracle home. -
i need to add a new computer and take off a old one but can't find the site or place to turn it off i can only have two computers but i got three please help let me know where to go to shut one off to put the new one on?
Hello,
the way is written there Activation & deactivation help >>> (see there only to understand the procedure) Common activation problems >>> "Activation limit reached for [product]. This serial number has already been activated on 2 computers." "Maximum activations exceeded."
>>> How to deactivate or sign out >>> A single license for Adobe software lets you install the applications on two computers—for example, at home and at the office. However, you can use the software on only one computer at any given time.
If you want to install the software on a third computer, deactivate the software on the computer on which you will no longer use the software. Then, activate the software on the new computer.
Hans-Günter -
Azure Websites suspended - why, and how do I reactivate it? Cannot submit tech support request
Hello,
Our company has an Microsoft Action Pack subscription. I have an MSDN Subscription allocated to me. Through the MSDN Subscription, I have a monthly $70 Azure credit. I have been using this Azure credit to test Azure Websites.
I have noticed this month (March 2015) that two of my websites are showing "Suspended" in the portal.
I suspect this probably happened in January 2015 when we had a particularly busy testing month and I used up all my Azure credit for the month, however the current status leaves me puzzled:
1. I can't find a specific record of when, or why, the websites were suspended. Can someone tell me how to discover this?
2. If it was due to exhausting my monthly credit, why did they not become re-enabled the following month when my account went back into credit?
3. How do I raise a tech support ticket against this subscription for this problem, or other problems I may have with Azure during my development and testing?
I have had various fruitless phone and email exchanges with Microsoft representatives, often suggesting I purchase technical support for this subscription in order to submit a ticket. As an MSDN subscriber, I shouldn't need to, according to this blog post
from Microsoft:
http://blogs.msdn.com/b/mast/archive/2013/10/24/windows-azure-technical-support-for-msdn-technet-or-mpn-users-and-partners.aspx
However, the process described is not working for me, when it asks for my Contract ID and Access ID, it ignores it and redirects to the same screen without an error message.
As a software developer, it is still challenging to recommend Azure hosting to clients when services become suspended without warning or explanation, and technical support channels are unclear or broken.
Any insight appreciated.
MichaelHi Cristhian,
Thank you for re-enabling the websites. So, my immediate issue is resolved in that the websites are running again, but I do have a question about the root cause of this issue.
If I use up my monthly credit before the end of the month and the websites get suspended again, will I need to repeat this process to get them re-enabled, or would you expect them to automatically re-enable when my account is back in credit?
I'm still having trouble lodging a technical support request for Azure under my MSDN subscription, but I will include the detail in a reply email to your colleague Sudha.
Thanks,
Michael
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