Online orders being cancelled?

I called multiple times to figure out why my online orders are now constantly and immediately being cancelled! The first person said they couldn't verify my information but I'm using my BestBuy gift card for the order and placing in store pick up orders as I've done many tmes before. Can someone please help fix this problem as the phone team have no idea what their doing.

Hi thatoneguywho,
Online ordering should be a quick and easy way to purchase things you want without ever leaving your own home, so I can see how this would be aggravating. I order things online all the time, so I too would be frustrated if I found my orders were cancelled without a reason why. I’m sorry for the confusion this may have caused, especially as after calling us multiple times without receiving a concrete answer as to why.
While not common, there are a few reasons why an order may be cancelled from our end. It could be due to something small like an account detail not matching your credit card’s billing information or something larger scale like your delivery address not being recognized by the assigned carrier (UPS or USPS). To see if I could determine what happened with your orders, I pulled up your account using the email address attached to your forum profile. Unfortunately, I wasn’t able to locate the orders you’re talking about. If you wouldn’t mind, please send me a private message with your contact information and the most recent order numbers, and I’ll be glad to help. You may send me this message by logging into the forum and clicking on the button included in my signature below.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
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Production order being cancelled

I am notcing on SAPB1 that I am finding production orders being cancelled. I can't understand why this is happening. I noticed a few users who names appeared would not have access to cancelling these orders.
Thanks

Hello again Marc...maybe a bit of explanation and background since you are new to SAP B1 (I responded to your September posting in the training section a bit ago).
All historial tables in SAP B1 start with an "A". These historical tables contain some of the informatioin you see when you use the command line Tools > Change Log (for instance when you have a Sales Order being displayed or maybe some other other document/window).
So to see all of the historical tables you have available to you in SAP B1, do the following:
On the command line (top line of screen) select Tools > Queries > Query Generator. Once you have the Query Generator up, enter "A*" in the upper left hand corner (the asterik brings up all tables starting with A). Use the "Tab" key on your keyboard and a new smaller window will appear called "Choose From List", and you will see all of the historical tables (change log) information you have available for you to write queries in order to find the type of information you are looking for. If you double click on the word "Description" in the "Choose From List" window it will sort the tables in alpabetical order by name under that column. Scroll down to find "Production Orders" and...
Sorry to say, Production Orders are not there - why SAP does not have a historical table of changes to a production order is not known to me. It is even more suprising when you consider that Production Orders have a financial and reporting impact. But that is for SAP to answer why there is no Prod Ord history.
I guess in short terms, there is no way to find out who cancelled a production order.
However, if you are planning on doing other research into other documents (ie, Sales Orders, AP Invoices, etc) that have changed, you might need to have special transaction codes to really decipher the results. That is a whole other topic.
How are the new digs going?
Good Luck - Zal

Orders being canceled immediately?

This is the first time that I am experiencing this from BestBuy, I have tried to place an order from BestBuy and immediately, I received both order confirmation email and cancellation email stating that:
"We're sorry, but an item on your order placed on November 29, 2014 has been canceled because we were unable to verify your information."
I thought I made an mistake on the address so I carefully verify the addresses and placed another order again. Immedidately, I received the same exact cancellation email again. So I called BestBuy customer care and the representative verified my account and item availability and ensured that my info is correct and item is availabie for purchase. I was advised to use a different credit card for the purchase. I did what was instructed and that cancellation email comes again immedidately right after I click on the submit order botton. This is frustrating, it seems like I am banned from make purchase online in BestBuy. I hope someone from BestBuy can help and let me know what is the information that BestBuy is trying to verify.
Thanks,

Hello dontknowa,
I can imagine how disappointed you must have felt to learn that your order was cancelled! I'd be disheartened too if the same thing happened to me, especially if the cancellation reason provided wasn't exactly clear.
When we say we were unable to verify your information, it generally means that something on your order is not matching up as it should. This can be anything from a simple spelling error (or incorrect abbreviation) to the billing address on your BestBuy.com account not matching the billing address for the provided method of payment. This could also include trying to ship a product under a personal account to a business address. Additionally, as explained in BestBuy.com's Conditions of Use, remember that Best Buy reserves the right to reject any order you place with us:
BestBuy.com > Help Center > Conditions of Use
http://bbyurl.us/CoU
That said, I'd encourage you to double-check your account details when you can, as well as verify that you've provided a valid U.S. residential shipping address. It's also my understanding that a member of our support team is looking further into this situation on your behalf, so please make sure to keep an eye out for additional communication in the next few business days.
Thanks for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
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20 rewards certificate not refund after order being cancelled

Hi, almost same with title.
I use $40 rewards in one order, but that order was cancelled. I only got 1000 points back, $40 = 250 *40/5 = 2000 points. Could you help me check if I am right and how to get another 1000 points back.
Thanks.
Henry

Hello zuohengcowboy,
Welcome to the Best Buy forum!
It can generally take 3 to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation, and we would need to allow a full 6 business days before looking at other potential solutions. I looked over your My Best Buy™ account using the email address you registered with the forum and found that certificates were recently applied to several BestBuy.com orders that ended up being cancelled.
With that being said, I am going to need some additional information from you so that I can narrow down your list of BestBuy.com orders to ensure that your My Best Buy™ account is up-to-date. To gather the information I need, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little envelope icon located at the top of the page. I look forward to further speaking with you.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us and for being a member of the My Best Buy™ program.
Derek|Social Media Specialist | Best Buy® Corporate
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Orders being cancelled

Hello,
My last couple orders (same item, different payment methods) were cancelled because Best Buy was not able to verify my information, according to the e-mail I received immediately after placing them.
My information has remained the same and I've never faced this issue before.
Please help. I'm interested in a limited edtition game which may sold out quickly.
Thank you.

Hi there Eek85,
It would be incredibly aggravating to have your orders suddenly cancel after years of success! Sadly, with the information you shared, it seems CrystalWoW would be spot on with this one. If we recently identified the shipping address you've been using as a freight forwarder, your orders would be subject to cancelation. I apologize for any inconvenience or frustration that this may cause you.
Feel welcome to review our International Orders and Conditions of Use pages on BestBuy.com as well for more information.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Re: Orders being canceled right away?

I'm having the exact same issue! I tried different credit cards that have worked on BestBuy.com numerous times... and they're still getting canceled almost IMMEDIATELY after I push submit. Something is going terribly wrong.

Hello GUSHandGO,
Having trouble placing orders on BestBuy.com just before holiday would be utterly discouraging, and I’m glad you’ve reached out to us so that we may further investigate this issue with you.
There are a myriad of reasons why an order may be cancelled almost immediately. These reasons include us being unable to verify a piece of your information, unavailable inventory, quantity limitations, etc. You may check out our Conditions of Use page on BestBuy.com for more information.
Using the email address you registered with the forum, I was able to locate your recent orders. Presently I am reaching out to the appropriate team to look into this further. Once I have more information for you I will make sure to update you via private message. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

MY ORDERS BEING CANCELLED WITHIN 10 SECONDS OF PLACING THE ORDER

HI,
I am elite plus member. I placed couple of orders yesterday, one for store pickup and one for shipping, both went through abslutely fine. I picked up the order from store and second one has been already shipped.
Well, today when I went to place another order, it just gets cancelled within 10 seconds of the order, it says we could not verify your information. I am not sure whats going on, I have checked everything on my end all looks fine.
Is there any glitch in system?
Please help.

Hello maf78600-
That’s definitely strange that you would have some orders completed but then have the next few cancelled. I’d be happy to see if I can help out.
In looking over the cancelled orders, it appears that they were cancelled because we were unable to verify your information. Generally that means that some part of your information is not matching up to what has been correct in the past. This can be anything from a misspelling in your information to your billing address on your BestBuy.com account, not matching up with the billing address on your payment card. I would recommend looking over this information to make sure that this is the same as your successful orders.
In the meantime, I will reach out to our support teams to see if I can get any more information. It may take a few days to hear back, but once I do, I’ll send you a private message with those details. You can check your private messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Thanks for connecting with us!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Re: Orders being canceled immediately?

I had the same experience on Friday Dec 26, 2014. I was using my long standing BB acount and a gift card I had received on Christmas Day. As instructed in the cancellation email, I called Best Buy.
"If you have any questions about this cancellation, please call us at 1-888-BEST BUY (1-888-237-8289). If possible, please have your order number handy."
The CSR was a complete idiot and had no idea what to do. Said she would "dispatch" a request for someone to get in touch with me. I stopped shopping long ago at BB because of horrendous customer service incidents like this. Only reason I used them this time was because of the BB gift card. Good news here is that I was able to sell the BB gift card and use the cash to buy the product from Amazon for $20 less. This may not sound like much but it was $60 at BB and $40 on amazon (which is another really good reason to not shop at BB - they are just way overpriced).
I can only hope that BB eventually goes the way of Circuit City.

Hello watsac,
I was very disheartened to read that your order experience on BestBuy.com didn't go smoothly and that you felt compelled to make your purchase through our competitor. Certainly your aggravation was not our goal and I apologize for any inconvenience to you.
Please know that I'm very grateful for the feedback that you've provided and it is my hope that you will one day give Best Buy another chance to win you over.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Orders being cancelled - Worrying trend.

Hi all.
I’ve notice on here and various other forums thatallot of people saw that BT Infinity was available to order in their area finally, purchasing today / yesterday. Most got an estimated date of 28th for installation.
My first order showed up that I needed to reschedule installation, so rang up and my date got moved to 29th. This happened again, with me ringing up and having to schedule again – but this time the date was the 30th… Happened a third time! And when I rung up they have now passed it onto a ‘Specialist team’.
Worrying thing is – this doesn’t seem isolated to me, as others having same issue.
My line no longer has BT Infinity available when using the checker – when using the BT wholesale checker based on postcode though – it does – with a download / upload speed estimate.
Waiting to hear off this specialist team to see what is going to happen.
P.S – The BT Infinity cab only got installed (As in put in the ground) by me in the last 3-4 days..

spritey wrote:
Hi all.
P.S – The BT Infinity cab only got install (As in put in the ground) by me in the last 3-4 days..
Hi spritey. I sincerely hope I am wrong, but if the cabinet has in your words "put in the ground" in the last 3-4 days, then I think you are going to need more than a Specialist team looking at it.
keep us posted.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Iphone 6 128+ orders in ny/nj being cancelled? Screenshot included

iPhone 6 128+ orders being cancelled in the ny/nj area? i woke up to this today and also i live on long island and
1. my card hasn't been charged yet
2. i have no shipping info
thing is, i got my confirmation email at 2:57am EST, earlier than almost EVERYONE, and i just used a bsic upgrade no edge or anything. I still don
't have info when all others around the country are getting 128+ shipping info an dyeing charge. Now with this email being sent to some, I'm worried.
CAN SOMEONE AT VERIZON PLEASE GIVE US SOME RELIABLE INFO?
http://forums.macrumors.com/showpost.php?p=19707582&postcount=2543

I'm so sorry about all the frustration this situation cause you over the past few months slab1. We want to make sure you have the right lines and charges on your account. We will need to review the account to go over charges, credits , and account lines. Please either send us a private message here, facebook, or twitter. Once we are able to review the account we can help make sure your charges are correct. We look forward to hearing from you soon.
Kinquana_VZW
Follow us on Twitter @vzwsupport

Can I cancel my online order and buy my MacBook at a store?

Hi. I recently ordered a MacBook with 4GB of RAM online. I have some free time tomorrow and would rather cancel the online order (which has not yet shipped) and go to the Apple store 45mins from me and buy it there. I have some questions:
1. Can you buy the 4GB RAM MacBook in the store, or is it online only?
2. Can I use the financing card (Baraclay, I think?) to purchase the MacBook in person even if I do not have a physical copy? If so, how?
3. How long will it take to erase the credit charge on the financing card if I do cancel my order?
Thanks.

I'd much prefer to have correct answers in threads so I decided to do some detective work for you. I decided to make two phone calls this morning, one to the "manager on the floor" at an Apple Retail Store and the other to the Apple Online Store Sales & Support group. Both people I spoke with were aware of my intentions on the phone call and that I would be quoting them in this thread.
If I buy a computer online, can I return/exchange it at the store?
It depends. If the machine is a standard configuration (has a part number that starts with MBxxx/A) and is not damaged, then yes we can accept it as a return/exchange in store. If it has a customer configuration (has a part number that stars with Zxxx) then no, we are unable to offer an exchange/refund at the store for that unit. If it is DOA we can coordinate a service/replacement with AppleCare.
Can I upgraded to 4GB of RAM in-store?
Absolutely, we stock RAM specifically for this upgrade and charge the same price as online. You're responsible to buy the computer and the RAM upgrade first and then we will install it for you.
Can I use the Barclay's card, even if I don't have it my possession?
Unfortunately not, we must have the physical card in order to verify the legitimacy of the transaction.
Are all sales final? (I asked anyways, despite the link provided was for an iTunes purchase and we're talking about MacBooks)
Absolutely not, you have 14-days to return/exchange the product if you're not satisfied. Best part, we don't charge a restocking fee anymore.
When does Apple bill my credit card? (phone call into AOS)
We bill the card when the unit ships. However, the order must be cancelled prior to its status being changed into "prepared for shipment" as this means we've already allocated the part for shipment and at which point it cannot be cancelled.
Hopefully that clears things up. I figured not much had changed since I use to work for Apple, but rather than being smug about it I wanted to hear it "from the staff at the Apple Store." As with anything you read on the Internet, take it for what it's worth.

If i order iphone 5s online, can i cancel the order and purchase in store?

If I am able to order the iphone 5S online Friday and then am able to later in the day Friday locate on in a store locally, can I cancel the online order and immeidately have my eligible upgrade available so I can purchase it in store?

Yep, you shouldn't have any problems doing that.

How do I cancel a online order

trying to cancel a order that is free for 7 days than my account will be charge----I had it now for 3 days

What sort of online order ? If you mean an auto-renewing subscription in an app then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
If you mean for the Apple online store, and you are in the US, then try this link : https://secure.store.apple.com/us/order/list
Or are in a different country or mean something else ?

I had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !! my order number W24

i had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !!

I am going through the same process! It is a nightmare doing anything with adobe. They make it as difficult as possible to get a refund and keep asking me if i want anothe program instead of a refund. They are making me jump through all kinds of hoops to get the refund and refuse to call me. They have ZERO customer service and the only reason they stay in business is because they have no real competitors. It's a shame, but I suggest you reprot them to the Better Business Bureau. I did.

How do I get in contact with apple print services support Australia when my Print Order (book) keeps being cancelled (for no known reason)

How do I get in contact with apple print services support Australia when my Print Order (book) keeps being cancelled (for no known reason)

Portables that will not Power on.
Try another power outlet.
http://support.apple.com/kb/TS1365
Go step by step.
Note: Steps 5 and 6
Best.

Online orders being cancelled?

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