Open customer item does not show up in F-32

Question

Hi Guru's
It is urgent for me.
1.I posted the FBS1 with document type  AC , customer debit and sales credit
2.to reverse it. It was not allowed with FB08
3.I manual entry passed with document type SA.
But to clear the customer F-32. We need AC entry i.e customer balance  and SA entry i.e.balance
It is showing up only SA entry but not AC entry customer balance.
How to clear the customer now the question.
Please advise
Regards
Odaiah

Answer 1

Odaiah
What is your document type AC used for? 
Where I work we use AC for reversing accrual journals. 
If you are using them for the same then you cannot clear an item against an AC journal because it reverse's in the next period. 
It sounds to me as though the original Ac entry was incorrect & this is the cause of your problems.  Why post an AC journal against a customer account?  It is wrong, & I would say you need to amend the document type AC so that it is only valid to post to S type accounts (general ledger codes) & not D or K (customers & vendors).
My suggestion is that you reverse the orginal AC entry (if this was in a prior period you are going to have a problem with that so this won't work) make the posting once again with a more appropriate document type (DA for example) & then you will be able to clear this against the SA journal entry that has been made.
Steve