Open letter to Nokia about the original N95!

Hi there, hope this message gets to the high-level employees of the company.
Why on earth would you people in R&D develop a full fledged computer, the flagship of Nokia Nseries phones, that can fit in the palm of your motherloving hand, and only include 64mb of memory.
I understand that maybe the N95 life cycle might be coming to an end (or has it ended?), and so you corrected the first mistake by releasing the same N95(8gb) but this time, someone in R&D must of had an epiphany and made the right choice to include 128mb of RAM.
But what about us, the good ol' N95 people? We have a crippled device.
People might argue that we are the poor early adopters a.k.a the losers. But I refuse to declare so, as it is not the case. The same phone the N95(8gb) was released 2 holy years later, with the exact same specifications and functionality! Except for the built-in 8gb (we have the sandisk micro 8gb), and slightly bigger battery, oh and the screen.
Just look around these forum, and other forums and see how much memory related problem everybody is having. Searching on google for this phrase: Memory Full close applications try again returns a lot of results related to the n95.
Now I know a multi-billion company's got to make a living, and handing out free upgrades doesn't hurt their pocket, but they won't do it because, let's face it, it didn't become a multi-billion company relying on charity work, so considering this and the whole rant above, I wish to say this:
Can Nokia give the option for N95 owners to send over their N95 and get a memory upgrade for a fee (cost of upgrade plus S/H). I repeat yes NOT free, but a fee. I am willing to pay a price to get it upgraded (if at all possible). As I'm not willing to pay for the new 8gb or maybe the n96, since they are pretty much all similar, except for the memory issue.
Yes, that is all I have to say. Please someone consider it, *if technically possible*. And if ever considered, please put a reasonable price tag on it (not to be touchy, but I'm also not paying the same price of the N95 just to get a memory module upgraded).
Thanks for listening. And hope we arrive at a solution that is favorable to both the customer and company (which never does happen, but a man can dream no?)
PS: And just to say, my brother has the N95 8gb, so I played with it profusely, so if anyone wants to say or (pardon the language) **bleep** how the new n95{8gb) is radically superior than the original n95, you fan boys can please do so, but do it on another thread.

That memory is for storage.
The memory he is referring to is the SDRAM that you need for running programs and multi-tasking.
The N95-1 has 64mb of SDRAM which was problematic on earlier firmware versions. This issue was addressed in the v20 firmware by introducing demand paging which freed up more ram and improved performance all round.
The N95-2(8GB) and the N82 have 128mb of SD RAM which makes these phones perform better than the N95-1.
You can find more details here:
www.forum.nokia.com/devices/N95
www.forum.nokia.com/devices/N95_8GB
www.forum.nokia.com/devices/N82

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OPEN LETTER TO NOKIA: Fix Bugs Now or We're Ditchi...

Dear Nokia
After many years struggling with Windows Mobile's constant bugs that Microsoft are reknowned for, I finally bit the bullet and bought an E71 made by the king of mobile phone manufacturers... or so I thought... Nokia.
I have been utterly astonished and devastated by the number of extremely obvious bugs with this device and am shocked beyond belief that Nokia is allowing itself to tarnish its own previously good brand image by putting out untested phones with software that seems to have been written by a 12 year old boy as his first project.
I have tried posting the issues on these groups, but no solution. 'Wait for a firmware update', or 'hard reset your phone and lose all your hours worth of customisations', seem to be the standard replies. I have emailed your support, who cannot even read and send irrelevant replies. It is no wonder the bugs do not make it past them and get forwarded to you, and therefore no wonder you are not fixing them.
Worse still some of these bugs go back to phones before the Eseries according to my Google searches. You have knowingly carried forward bugs from old phones to new flagship ones. It is utterly unbelievable.
This is an open letter asking you to resolve the following bugs within 30 days via a Firmware update for the E71, or I will be returning my Nokia E71 under the UK Sale of Goods Act 1979 as it is "not fit for the intended purpose" (such as making a simple Bluetooth call or using WiFi), and "not of satisfactory quality". I urge other users to also return their Nokias if they are forced to endure such bugs beyond 30 days of this notice.
Here are the bugs I am experiencing, which I have seen multiple other users report, and I am sure other users will reply to my open letter confirming they will also be abandoning the Nokia brand in favour of something more reliable.
1) Bluetooth Disconnects - see http://tinyurl.com/3q9hmk
Excerpt: "My headset (Plantronics Voyager 510) disconnects every 10 seconds, then reconnects, then disconnects, then... I can leave them just inches from each other and they'll go through this strange dance.
Furthermore you cannot answer an Internet VoIP call using the headset's answer button, but CAN answer a cell call.
Then I get in my car (JVC KD-BT1) and make a call, and 2 minutes into every call the Bluetooth connection is dropped and the call transfers to the handset. Very dangerous."
2) WLAN Ghost Access Points and clunky behaviour
The WiFi integration is a mess. There are so many different ways to connect, via WLAN scanner, via Tools, via Internet Phone, and the outcome is that even though you are only within one access point, multiple access points get created. E.g. if I connect to 'WiFi' and define an access point, if I later connect via a different route, I get a ghost access point 'WiFi(01)'. Do this for a week or so at home and you end up with these access points:
WiFi
WiFi(01)
WiFi(02)
WiFi(03) and so on...
Try to delete one of them, and all 4 disappear. Experiment too much further and try to tidy up, and suddenly anything to do with WLAN access slows the phone down 1000%:
- Click WLAN Scan and the Home Screen freezes for 3 minutes
- Try to enter Internet Phone and the status bar freezes
- Try to connect to Email and it fails to ask for an access point and just gives up
Then you have to work out how to restore WiFi(01)... etc. to how they were before, and only then does the freezing stop.
Hard reset is not a solution - it just happens again before long. I have better things to do with my life than constantly configure my phone settings after each hard reset.
3) View Interrupted Downloads, if only I could - see http://tinyurl.com/6jeuvt
After a failed download, every time I reboot the phone or close Web, the phone asks 'View interrupted downloads?'. If I click yes, it just takes me to the Bookmarks. There is no 'Downloads' option in Web's Options menu in the E71. It is impossible to make this annoying popup go away. Unless you hard reset and lose all your settings and data.
4) A2DP is always on - see http://tinyurl.com/5nat3r
Excerpt: "I get in the car and the phone connects to my JVC KD-BT5 stereo. All audio is again routed through the stereo's A2DP source. But if I listen to the radio, I don't hear the phone audio, and again miss out on SMS alerts and more!
This is the only A2DP phone I know that doesn't let you choose whether each Bluetooth headset is also a 'Bluetooth Audio Device'! Even Windows Mobile had a checkbox for that!!"
5) Diabolical Camera Quality
The camera quality is appalling. The amount of grain must be a bug. Nokia will lose sales on this compared to the Blackberry Bold which has a lower-res yet better quality camera. Also AutoFocus should be Auto (!) not require pressing the 't' key.
When I try to find a repair centre at http://www.apps.nokia.co.uk/clubnokiaservice/ your website is down. Even the link to find a solution is bugged!
I am amazed that some of these bugs relate to older Nokia phones like no. 3 and that a customer has to go to these lengths to try to get Nokia's programmers' attention.
If other users agree, they will reply here and let Nokia know.
Yours frustratedly,
A new (soon to be ex-) Nokia customer
Message Edited by nokkyear on 13-Sep-2008 05:22 PM

I have no comments regarding the above issues, but have a few of my own. I know some 'features' with some of the phones are hard to distinguish from 'bugs', so I'll just list a few glitches I feel are obvious bugs. My phone is the Finnish version of E71-1.
The e-mail hardware shortcut button on my E71-1 is giving me the "Feature not available. Reverting to default setting" error if the button is set to open up the Create New E-mail screen when held down for a second or two. All other settings that can be set-up in the Mode Settings work normally. Note that the default action *is* to open up the Create New E-mail screen when the button is held down. Hard reset doesn't help.
In the Gallery if I rotate a picture that I've for example shot in portrait orientation (E71 has a landscape screen), the new orientation doesn't get saved. After exiting the image viewer the image has reverted to it's original orientation. As-is, the feature doesn't make sense to me at the moment. This is quite an old 'feature' dating back to the E61 at least.
Connecting my Motorola HT820 A2DP-compatible stereo headset to my E71 is giving me grief. The audio keeps cutting off even though I keep my cellphone in my shirt pocket. To be exact, for some peculiar reason the phone either pauses the music or goes fast forward if I have my hand between the headset's receiver and the phone. After doing so, occasionally the pitch of the music has hightened, like an LP playing too fast on the turntable. Listening to music while keeping the phone at the opposite side of my body to the bluetooth headset is nearly impossible, because my own body mass is apparently enough to block the signal (I'm 80kg, 185cm). I've had no problems with connecting to other A2DP media players (e.g. Palm TX PDA, Bluetooth 1.2) to my headset.
The video camera's zoom is still jerky (a bug with my ex-E61i) and the jerkiness gets recorded to the video file. Last time I tried recording video I found out that the phone had lost about one minute from the beginning of the recording. I'm getting a feeling that the E71 is underpowered for these kinds of tasks - but is it really?
I have some old programs and themes that I used in my previous phone the E61i in my 2GB memory card. After inserting the memory card to my new E71 and starting the phone up, it tries to install the applications to the new system. The installing fails, but this isn't really the problem. The problem is that the phone suggests installing all the remaining "untrusted" programs manually, and even after successfully doing just that, the phone still attempts to install the new software after every single reset. To "clean up" the memory card of the remnant software and files that cause this behavior I had to search around the net for in-depth knowledge about the Symbian filesystem and folder structure. Asking the help desk about the problem only results to such answers as: "Do a hard reset." "Don't fiddle with the memory card folders." "Format the memory card and your phone."
All I need is the phone to tell which files are causing the problems, or the ability to simply turn off the automatic installer at startup. The worst kind of error messages are the kinds that don't help at all.
Message Edited by kvirtanen on 13-Sep-2008 09:22 PM
kvirtanen.deviantart.com

Open letter to Nokia from a C6-00 deceived user.

Dear Sirs,
I have been using Nokia mobile phones for 10 year. Starting from the simplest ones to the new smartphones. My latest phones were N70, N73, X6 16GB and C6-00.
I am used to change my mobile phone once each two years. In the last year I have spent more than 1200 Euros in mobile services (Voice & Data), this could
make an idea of how much I use my mobile phone. Unfortunately, my X6 suffered an accident this year (nothing can resist a falling of 30 m) and my service provider told me to choose any smartphone from its mobile phone catalog for free. Just any smartphone I wanted (Apple iphone 4, HTC, Nokia ...). So, my decision was a C6-00 because the keys in my old X6 full keyboard on-screen were very small and it caused me to do mistype each three types and C6-00 has a separated keyboard with keys bigger.
Till the very first moment I received my C6-00, I suffered from random hangs that made me be unavailable or even cut a phone call. The only way to solve
a hang was to put out/in battery. I have been waiting for a software update to solve this, but in Spain the update is not yet available. I have used the customer support of my service provider for complaining about the malfunction of my smartphone.
Yesterday, a customer support agent of my service provider called me, offering me to choose other smartphone (trademark and model I want) for free.
It is sad for me to think about leaving Nokia but I am considering to choose a smartphone from Nokia's competitors. In spite of I like and know the Nokia mobile software, the design, I also know that Nokia's quality is something in the past. I cannot understand how a buggy smartphone can be released to market. It seems that no one tested it for, at least, one week. The C6-00 hang is not a rare thing, it appears in a common use (it only took me 2 hours of use to discover it).
When Nokia changed their firmware to Symbian, mobiles phones startup slowed a lot, battery duration shortened and some features of their old software were lost also. Nothing important, but little things that easy the daily use. As a gadget lover, my friends used to ask me which mobile phone was the best for them. Each time they did, I recommended Nokia. But in the last year I shut my mouth or I said 'I do not know' when that question reached me.
Today, I have to take a decision and tell my service provider which mobile I want. Unfortunately for Nokia, the trademarks and models list, I am evaluating, does not include any Nokia smartphone because of the reasons I have explained.
I hope that this letter reach someone in Nokia that could have the will and the position to change things there to make Nokia again the reference of quality, research and design it was in the past.
Best Regards,
Eduardo Souto

In term of feature, the C6 is indeed very good. Nokia is always been famous for their high quality hardware. Luckily my C6 wasn't suffering from the hanging issue since the first firmware but now after the latest firmware update the camera become very unresponsive and buggy.
From what I have read from other user's experience. I felt the way Nokia treating their user is downright terrible. Especially on C series user, which is seen as low rank customer by Nokia because we are not buying their flagship N series model. A lot of C7 user is suffering from hangging issue too (and some N8 user though). We, user of C6 is treated badly by Nokia because we are using the abandoned s60v5 (while they busy on their S^3) and the Cheap **bleep** C series.
Even worse, Nokia did not even offer an open apology to those user who suffered from Nokia C6 hangging issue. This is even worse than Apple denying the fact their reception issue in iPhone 4.

How to write an open letter to nokia CEO?

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i am really frustrated with nokia CC and complaint department. i want to write an open letter to your CEO. how to write an open letter and what should i mention in that letter?
Thanks in advance,
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former staunch supporter now a frustrated user of nokia lumia device

hi adrianhughes,
thanks for reply.
thing is nokia cc and complaint dept both are saying the same thing "we are waiting for an update from nokia back end team"
my question is "how much time they need to decide with which device they can replace my mobile?"
going to consumer forum is not a practical solution in india btw.
regards,

Qestions About The Origin Country Of the N79

Hello,
Note that all my questions is concerning the NOKIA N79 Mobile Phone!
First Question:
Is the NOKIA N79 Which is Available In the Official NOKIA STORE in Europe   was assemebled In China and the parts of the Phone (hardwares) were made in Finland?
Is that right or wrong?
2nd question:
Is the Nokia N79 which is available in "Nokia Store" in FINLAND was assembled & Made In Finland ?   or China ? OR Where?
3rd question:
Is the NOKIA N79 Which is Available In the Official NOKIA STORE in The Middle East Specially In Saudi Arabia And Egypt ,   was assemebled In China and the parts of the Phone (hardwares) were made in Finland?
4th question:
Is the NOKIA N79 Which is Available In the Official NOKIA STORE in The USA ,   was assemebled In China and the parts of the Phone (hardwares) were made in Finland?
NOTE: I Know That The Parts Of The Phone And The Hardwares Were Made In Finland , But I Wanna Know The Assembly Country.!!!
THANKS
Good Bye
Message Edited by ayman1 on 07-Feb-2009 07:13 PM

my n82 - made in china
my n85- made in china
my n73ME - made in china
my n95-3 - made in finland
all these phones are genuine nokia phones just manufactured in different nokia plants around the world. you know the funny thing is that the most trouble i have had so far were with n95-3 that is made in finland and then the n85- that is made in china. the other two are amazing phones and no issues at all.
the best thing to get is a genuine nokia case. the generic cases have an issue of magnets being too strong and they have a negative impact on the phones, can even damage them to the point of not being able to use it. so nokia flagship store in new york city would be the way to go or any other retailer that sells genuine nokia products.
i buy all my acessories either back in europe or online. i don't usually buy anything that has to do with cell phones in the stores in US. sorry i can't help you there.
Message Edited by radical24 on 07-Feb-2009 07:09 PM
Message Edited by radical24 on 07-Feb-2009 07:10 PM
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Open letter to Cisco regarding the UC320 platform

Cisco,
I have never in my life been exposed to a "production" piece of equipment with so many bugs, missing features and oddities as the UC320. While I am sure many of you are working hard to reign in the problems, this platform is an utter embarrassment that should be in the preliminary alpha stages, not a channel product being sold to end users.
It is clear that Cisco has little understanding of how SMALL business works and how SMALL partners work with small business customers. A larger partner may be able to string a larger business along with promises of bug fixes and feature additions while charging them to make things right and.or padding the overall cost to account for the callbacks. True small businesses don't have the time, patience or money to deal with problematic hardware. When a partner sells a small business a piece of technology, it better work (at a reasonable cost) or the technology and the partner are out the door.
I was extremely excited when this system was announced and saw great potential for small business customers and an alternative to the Avaya Partner IP and other platforms targeted at the same demographic. I jumped in and put a UC320 in the office of one of my small customers. This whole experience has cost me the trust of a client and is going to end up costing me $3000-$4000 out of pocket (hardware, labor, travel) to make things right with the customer.
As it stands, countless hours have been spent trying to get this system to operate in a reasonably stable and productive manner. At this time the UC320 system has been reset and reconfigured in KEY mode (this time using 2.1.3(0), as the problems with steering digits, call routing and redial in "hybrid mode" made the system more than a little cumbersome to use. Now in KEY mode, caller ID only works on some stations AFTER a call is picked up. On one station, incoming calls are somehow routed to the "Phone Monitor" buttons instead of the "Shared FXO Line" buttons. The user has to press the monitor button to pick up a call, but the call does not always ring at the station so she has to watch for the lights. While the caller ID functionality is a bit better after the latest firmware update, it is still far from working properly. These basic call routing problems are not reasonable and not acceptable, period. The customer is tired of "we are working on it" and so am I.
Other problems (to mention a few):
The GUI is full of buggy behavior. One example if many: The impendence matching dialog only works the first time around and then the GUI loses track of what it is doing and must be reset.
It takes 7-10 minutes for the GUI to load to the login screen over a remote connection. The UC320 is connected to a Verizon DSL, while not blazing fast it is a decent connection. Initial GUI loading on the LAN is almost as bad.
The IE9 product that ships with every new Windows computer is not compatible with the GUI. This is not reasonable.
The AA is somewhat unpredictable with regard to picking up calls and sometimes results in a busy tone and dropped call, even if the call is the ONLY call on the system. Sometimes the prompts are garbled and sometimes the AA does not even pick up.
Steering digit redial issue - still not addressed. Redial on hybrid mode is useless, as is the phonebook.
Caller ID only works part of the time, yet on every other system I have ever used, it works 100% of the time. This is not acceptable.
Answered calls on shared FXO lines show as MISSED on other stations with those lines. The workaround: remove the missed calls display feature. This is not acceptable.
Thus UC320 is not happy unless it is the only router, DHCP and DNS client on the LAN. The grayfield implementation appears to fail no matter what LAN topology and equipment are used. This device is far from friendly to the typical SBS or existing LAN with a dedicated DNS and/or DHCP server.
The handsets have a cheap feel to them compared to the Avaya and other competitors phones.
The sound quality of the ringtones is almost laughable if not sad
The speakerphone quality and overall voice quality are not as good as the competition's.
The filtering functionality of the logging feature does not appear to work properly
Firmware updates often result in a HANG condition where either the GUI needs reset, the system needs a physical reset and/or sometimes defaulted
Firewall port forwarding rule oddities where a rule is deleted from the gui but is still active in the firewall, yet the inability to easily use another data router to work around this problem.
The inability of the device to properly use the LAN port for INTERNET based functionality (Time for example) if the WAN port is NOT connected,
countless other 'issues" raised in the support forum and other venues...
These are ALL very basic functions that one would expect to be fixed BEFORE a basic telephone system platform is released for production. It is absolutely unreasonable for a CUSTOMER to have to put up with a system this buggy and it is absolutely unreasonable for a partner to have to devote this much time and money to getting system to work at even a very basic level of functionality.
To repeat the scenario: This config is as basic as it gets running 2.1.3(0) with (3) system phones, (3) users, (2) pots trunks and that's it. There are no odd call routing scenarios, no complex AA rules or schedules (in fact the AA is defaulted, including prompts). All (3) system phones have BOTH shared FXO lines (KEY MODE). Each and every firmware version has been tried and the system has been defaulted numerous times. The system fails to meet even the most basic expectations of myself or the end user and has become a sore spot between our company and a very good client.
I am somewhat baffled, if not outright bothered by the fact that this device is riddled with so many problems and the fixes are taking so long to be implemented, if at all. I have been asked (ordered) by the customer to get this "hunk of crap" out of their office and replace it with something that works "at no additional cost". I could not agree with the customer more...
A very unhappy Cisco Partner.
William Burnett

To William (and Cisco,)
Honestly, I like Cisco.
I like their "openess" (you can find documentation and help on almost anything anywhere), the contribution they make to industry by their huge R&D effort (more than all their competition combined....or so I've been told...), the accessibility and responsiveness of some of their key people in the distribution channel, and yes, I like the ecosystem in terms of support, tons of free education and sales support for both their SMB and classic enterprise solutions.
Having said that, I thank God for people like William Burnett, who I am sure opened the eyes of many partners about the things that are horrendously wrong with some of the products in the SMB portfolio, most notably the UC320. I think it is fair to say, that William has effectively "killed" it (the UC320) in it's present incarnation. That is, unless Cisco, decides to really rise to the challenge and fix a product that at first seemed ideal for the small enterprise, but which was poorly implemented in terms of QC and in some cases design.
We certainly are not going to be touching the UC320 with a 10ft pole now Nobody wants (or can afford to) get a bad name by selling "trouble" to your Mom&Pop shops or to people whose trust you worked hard to gain and who are really depending on you to deliver. Not in this economy....not ever.
Coming from a Nortel telephony background, its really hard to accept that having to respond to trouble calls or complaints continuously from customers when Nortel products worked so reliably. In fact, Nortel Norstar is so reliable as a key system that people joke , that's why they went out of business, they couldn't generate enough turnover in new sales on account of people holding on to their Norstar's forever.
As a seller/installer/user of Cisco voice (UC540) and CME there are a couple recommendations I would like to make to Cisco:
1)Private line emulation - inability to transfer or conference calls on a private line. (using the TRUNK XX command) on the CME/UC500 platforms needs to be significantly improved in order to keep up with the competition:
for one, when you select a private line and make a call you cannot transfer that call. Every other system I have worked with allows you to do this. This for me is a glaring "defect/design flaw". I spent a lot of time trying to get this "fixed" as I couldnt believe that Cisco would just omit such a basic function when all their competition has it. (You dont even think about this when dealing with other systems.) Its just expected.
2)Private line emulation - Inability to reflect the dialed number in the Call Detail Records for calls made via a "private line". If you select a private line on the UC500 or CME and make a call, the dialed number would not show up in the CDR. I have programmed systems from Nortel (Norstar, BCM,CS1000), Avaya - (IP Office 500, Partner Plus, and S8x00 Communication Servers) as well as various systems from Mitel and
Panasonic . The CDR packages for these systems are very well implemented and documented. Cisco's systems are well documented as well, but this is an area of the implementation where Cisco falls behind the competition. I am sure this can be fixed, but for some reason, despite a number of requests, it hasnt.
In trying to understand why it is Cisco, with such a huge R&D budget, can't seem to get some things working properly that the competiton has long ago solved and moved on with, I have come to the conclusion that it must be that Cisco propably didnt tap enough of the right (human) resources when it was developing its voice portfolio, and the lack of industry experience shows up in some random places. Sad to say, not paying attention to some of these details, to real world usage scenarios, makes what would be an otherwise super product, just good enough.
Cisco is the biggest networking vendor on the planet. People have a right to have high exectations of Cisco. Their marketing also conditions users and partners to expect more when using their solutions. While we accept that no one is perfect, not even the mighty Cisco, I think most of the complaints and dissapointment expressed in this forum, on this particular thread, are justified because there is a strong feeling that if Cisco can be such a trailblazer with their enterprise portfolio, that they should have understood the importance of ensuring and enforcing good quality control in the design and manufacture of the SMB portfolio. I honestly hope someone from "Corporate" or high enough to make a differnce, looks at this thread started by William and uses it to inspire the will to fix what needs to be fixed to redeem the UC320 in whatever incarnation, in the eyes of its partners (even former ones....such as William)and customers. This is beginning to look like a textbook case of how not to do product development.

Open Letter to Palm Regarding the Palm Treo 755p

Dear Palm,
As a devoted Palm user for the past 15+ years, I have been praising the versatility, convenience and user friendly Palm hardware/software to my colleagues and family for as many years. As a result many have purchased Palm products and have come to rely upon them as much as I do.
Recently I finally gave in and took the leap to consolidate my multiple media devices (laptop: email, phone: calls, Palm TX:notes,passwords,video,books,spreadsheets,contacts,calendar,etc.) into one unit with the Palm Treo 755p. I HAVE NEVER BEEN SO DISAPOINTED IN A PALM PRODUCT! After transferring all of my info from my TX to my 755p, and activating the phone itself, I began the process of setting up my VersaMail account to enable me to sync my work email through the Exchange ActiveSync program. In typical Palm fashion, it was fairly easy to set up once I had obtained the necessary info from my IT department and I was soon getting my email in the Palm of my hand (pun intended). All was well! Or so it seemed...
Shortly after getting everything set up, I contacted my Dr. to set up an appointment later this month, and, in typical fashion, I opened my Palm Desktop Manager to update my calendar with the appointment so I could sync it up with my Palm during the next HotSync. After performing the HotSync, I realized that not only did the appointment NOT transfer from the Palm Desktop, ALL of my personal contacts and calendar events had been forced into my work email account!! I immediately became alarmed because I do not want my personal life (i.e. Dr. appointments, church activities, etc.) advertised to those whom I have granted rights to work on my work email account when requested to do so. I immediately sought out help from the Palm.com help forums and found that MANY people were experiencing the same problem. I performed all of the tricks that I could find (erasing everything, reloading software, hard resets, etc.) but no luck; I could not keep my personal information (contacts & calendar) in Palm Desktop and use my VersaMail for just that - MAIL. After researching further, I found that when using either the Exchange ActiveSync setup or the GetGood program, that the user is forced to surrender all options related to how the calendar and contacts are handled - DESPITE the options built into the program that indicate otherwise. I have since removed all email synchronization accounts from my 755p and have been attempting to re-establish the ability to successfully HotSync my calendar and contact information with the Palm Desktop Manager. I am also working with my IT department to see about the possibility of establishing a POP3 account for my work email - which in my opinion is a completely inferior option; in addition to being most likely unavailable despite the fact that many in the company of 60,000 employees are now facing the same problem with their own Palm Treo devices
- I now have a phone/PDA that does not do what it was advertised to do.
- I have lost my confidence and faith in Palm (this did not come lightly; I have been attempting to work through this issue for the past two weeks in all of my spare time).
- I am still unable to successfully HotSync my contact/calendar info with the Palm Desktop Manager (despite hard reset on the phone & no associated email accounts on the phone) & it does not indicate why (it does not revert to "do nothing" in the manager as it did previously).
- I have no way to check my work email account remotely.
- Unfortunately because of schedule limitations I do not have the time to sit on the phone with Palm Tech Support, I have been completely unsuccessful in launching the technical support chat program, and I have been unable to find any type of email address where I could express my concerns in a more professional manner, rather than airing this over a worldwide forum.
Does anyone have any advice, knowledge, fixes, hacks, etc. that can help? I really don't want to lose the investment (time and financial) I made in this upgrade, and I REALLY do NOT want to move over to the dark side (Blackberry).
Most of all, and scoff/call me old fashioned all you want, I do not want to give up on Palm. I still feel that they are a good company that cares about their customers and provides (for the most part) a quality product and I would prefer to give them the brand loyalty I have for the past years, and hopefully many to come.
This is my first time using this venue to communicate with Palm, I have selected to be notified if there is a reply to this message as I prefer not to leave my personal contact information in this open forum. I am looking forward to hearing from you [Palm] to see what can be done to address my concerns.
Sincerely,
Chad B.
Post relates to: Treo 755p (Sprint)

Ridius,
Success! Wow, what an endeavor! I had already tried using the HotSync troubleshooting before I turned to the forums so as I expected, I was unable to find a resolution there. Here's what I did next:
• Before using the Registry Fix utility, I exported all of my "good" files (memos, contacts, calendar, tasks) from my TX. I then wiped everything from the Treo 755p through another hard reset.
• Downloaded the Registry Fix utility, erased all existing profiles on my computer, re-downloaded the Palm Desktop Manager v6.2.2 and installed it over all existing Palm software on the computer
• Performed an initial HotSync and then tested each feature (contacts, memos, calendar, tasks) one at a time with a HotSync in between each one. Success!
• I then went through and instead of loading the profile from my TX, I obtained the most up to date software versions of the most often used additional programs and loaded each one, one by one & performing a successful HotSync each time before moving on to the next.:
o MegaLauncher v6.44
o Agendus for Palm OS Standard Edition v12.04
o Documents To Go v8.002
o CacheMate v4.1.2
o A new-to-me program called Passwords Plus v1.006 since my old "Secret" program was obsolete and I could not find an updated version.
o MiniTones 0.1b (for Palm OS)- just found this a few days ago and it is the greatest for using MP3's on your SD card for ringers, plus its free!
o I was unable to find an updated version of Big Clock and I refrained from loading the previous versions after reading that it has been known to cause crashes on newer Palm OS. (darn! The price was right; free, and it was an excellent program too!)
So far I have been able to perform successful HotSync’s every time with only one consistent error each time (even before the additional programs were loaded):
"Backed up some files successfully to Treo 755p's Backup folder
•Duration: 7.6 seconds
•Failed to backup 1 file(s)
•PmTraceDatabase
•Protocol Error: Handheld file could not be opened. (4004)
•SYNCERR_FILE_NOT_OPEN"
Any ideas here?
I have not yet attempted to do anything with my work computer yet, it will take a while to get the IT department to update Palm Desktop Manager to v6.2.2 on the company servers and I feel this was one of many critical updates leading to the fix that ultimately resolved my problem.
All in all, this experience & working with you has renewed much of my faith in Palm – I am only hoping that I can find similar success with the one issue that started all of this (i.e. upgrade to a all-in-one device, time/financial investment, 2+ weeks of troubleshooting & wasted effort, etc.); the need to keep my personal calendar/contact info OUT of my company email/files, while at the same time having the ability to use the Exchange ActiveSync program to view my work email only. Most likely this will require a lot more finger crossing and outcry from the public. For the sake of myself, the many other users of the Palm Treo 755p within my company of 60,000 and those going through the same issue all over the world, I hope that the wait is not too long.
Most of all, I want to thank you for your assistance, kindness, and dedication to providing exceptional service to me and the thousands of others that you have helped directly & indirectly through this and other threads. Whether or not you are able to help me with resolving the last HotSync issue listed above or not, you have been nothing short of amazing and will have my continued vote of confidence in your abilities. I can only hope that those current leaders within the Palm organization will take the time to review this and so many other threads that you have participated in to see what a quality employee you are, so that your talents can be put to use in leading others to follow in your footsteps.
Sincerely,
Chad B.
Message Edited by Erevu on 02-03-2008 12:01 AM

HT2490 How to get two (or more) active websites on screen - MacbookPro OSX 10.9. Opening a new one overwrites the original.

With several past OSX installations, I could open several web sites and back-up to the previous one.
Now, with OSX 10.9 (Matrix), in most cases, each new web site overwrites the previous one.
In some instances, a second window in a site will allow a return or a Track Pad swipe to return to the original window.
17" MacBook Pro with OSX 10.9
Are there settings available to allow multiple web sites to remain open?

Do you use tabs? I always have several open throughout the day and can simply hit the tab to return to that page. Or, if you have enough screen real estate, open a couple of windows side by side; however, only one will be active at any time.

Please let me know about the Tibco ?

plz let me know abt the tibco in BW environment ?

It would depend on what you want to know about TIBCO ...?
you can get more from :
http://spotfire.tibco.com/Products/Application-Data-Services.aspx and
also search the PI / XI forums for information on TIBCO...
P.S - I found this using a simple google search - wonder if you can do it too...?
http://www.google.com/search?q=tibco%2Bsap+bw
Edited by: Arun Varadarajan on Feb 22, 2010 8:50 PM

An Open Letter to VZW Regading the Fascinate Debacle

To Whom It May Concern:
My wife and I have been faithful,long term Verizon customers utilizing most services that Verizon provides: wireless,DSL,and land line. We decided to go the smart-phone route last year in September and took advantage of the BOGO offer that was being pushed on the Samsung Fascinate. We were exceedingly happy with this phone. However, in February of 2011 my phone became inoperable and was replaced with a CLNR. We both waited patiently for the Froyo update to be available;that occurred ,I believe in May, and that was when our problems with the phone started becoming more prevalent! Sporadic missed calls and texts,random reboots,screen freezes, and failure to install downloaded apps to name just a few. ED04 was supposed to fix these issues, but proved to be an accelerant to the aforementioned problems.
I tend to follow the technical aspects of my electronic equipment faithfully on various forums (including VZW's). I learned that we were not alone in these issues and contacted VZW customer service tech Kate on 07/21/11 in regards to my Fascinate problems. We went through all the recommended troubleshooting on the phone and she concurred that I was eligible for a replacement (my choice of DINC2,X2,or Charge). I opted for the Charge and she said I would have to go to a Corporate store and have them process the order as she could not. My wife subsequently contacted Tech support and was deemed eligible as well. The ensuing few days were busy for my wife and I, so we went to our local Corporate store in Dedham,MA on 07/24/11. We presented ourselves to the CSR and explained that we were already approved for the Charge as our replacements. We spent the next three hours in the store trying to obtain what we had been cleared for to no avail!!! Needless to say I was very upset and chose to leave the store, stating that I would take this matter to the next level. While driving home I was contacted by Christopher Stevens(sic), a supervisor from the Rochester,NY service center. He was very polite and professional. He said that the Charge was out stock at the moment,but that he would see to it that our request for the Charges were fulfilled! We were content with that. He went on to say that he would be off on Monday and Tuesday (also saying that a shipment of Charges was expected on Tuesday), but that he would work everything out Wednesday (0727/11) and have them to us by Friday. I was told to also expect a call from him with tracking numbers for the phones once they had shipped.
I waited patiently for his call, even left him a message. I received a call at 2:48 PM Friday July 29 from Chris stating that they were in stock but that he couldn't order them on his end and that once again we needed to go to the corporate store. We did this and yet again we were stonewalled!!! Our tech was Orlando( very nice and professional),who went to the back area of the store to speak with the manager;he in turn spoke with Chris Stevens(sic) in regards to our phones. Again we were offered everything but the Charge!! The manager didn't even come out to speak with me! Orlando informed me that Chris needed to speak with his assistant director(Amy) and that Chris would contact me today(07/30/11) regarding this matter. We left the store at about 8:10PM. I didn't hear from Chris this AM,so I left a message on his phone(585-xxx-69xx) at 1:04PM to see where my wife and I stood. He called me back at 3:32PM,but I could not answer the call because my phone froze up on me,Twice!! I finally got to speak with him at 3:43PM and the news was not what I was expecting! We were left holding the bag on what should have been a smooth transaction; I fully expected to receive two new Charges for my wife and I. Instead the only thing we got was an offer for two CLNR Fascinates or DINC2's and to try the ED05 update (which was done already AND does not fix our issues) if we didn't want the offered equipment. This kind of service is abhorrent!!! This morning my phone refused to even turn on. I performed two soft resets, and finally got the phone on. I'm truly disgusted by all this!!
Sincerely,
An Extremely Angry Pole

I'm very sorry to hear about your unplesant experience.
IMHO, you went to the "wrong" Verizon store.... did you try going to a different store?
(assuming there's another one within driving distance)
Here is another post about the same issue... except the results are the complete opposite
of what happened to you:
Link:
http://community.vzw.com/t5/Samsung-Fascinate/Update-VZW-shipped-me-a-brand-new-Samsung-Droid-Charge-in-retail/td-p/605316
Quote from the post:
"The VZW store that i went to was very nice and knew immediately what to do. I was in
and out within minutes. The phone arrived via FedEX and it was a BRAND NEW phone
in retail box.   Again, this may vary.... others on this forum have reported getting
certified like-new phones.     I had to go back to the store because VZW forgot to include
the 4G SIM card which is required for 4G phones.   The manager gave me a SIM card
and activated it for me.   She said that most of the customers who exchanged Fascinate
for the Droid Charge have been getting new phones in the last few weeks.... the reason
is that VZW doesn't have that many pre-owned Droid Charge phones. That's not surprising
because the Droid Charge has been out only a couple of months.
VZW only guarantees that you will get a cerfitied like-new replacement Samsung Droid Charge.
It should be as good as new. If not, VZW should have no problem exchanging it for another
until you're happy.   I personally would not have minded if they sent me a like-new unit.
Makes no real difference to me. IMHO, getting a brand-new phone in retail box was just a
just a nice bonus.
My Droid Charge has been working great and I am very grateful for all the information that
other VZW customers and employees have posted on this forum."

Open Letter to HP about Securing Repeat Customer

I am writing this post because I would never buy another HP product and never recommend HP to even my worst enemy. To begin with, 10 days and I still cannot use my 7 month old computer due to HP customer service. While the products are good, customer service in unacceptable and you will lose many customers as a result.
I purchased a HP Pavilion DV6 laptop computer in March of this year. On September 8, 2009, my AC adaptor burned out and stopped working. I spoke to someone on the HP online tech support website that evening and she told me that it would take over a week to send out an AC adaptor. After some pushing, she told me she could expedite it and have it sent to me to arrive in 3-4 business days (arriving either the 11th or the 14th at the latest). I waited for the adaptor, and being a poor student spending thousands of dollars on applications, I did not want to go out and purchase the $70 replacement from Walmart. When I had not received a confirmatory e-mail from HP about the chat conversation and the shipment , I called tech support the next day and they said the product would arrive in 3-4 business days. I received a call from case management asking if the issue was resolved on September 14, 2009, and I told them I still had not received the part. The case manager, John, basically said “Well it takes a while.” I waited until Thursday September 17th to contact HP again and the Joyce from tech support gave me some story about how parts are backlogged and software issues and how it was unknown when I they would have a part available to ship. She even had the nerve to suggest I ask around among my friends and borrow someone else’s charger. I told her the suggestion was ludicrous and asked her to speak with a supervisor. She said the supervisor was busy and would ask the supervisor to call me that night. Needless to say, I never received a call. I called HP tech support at 8:30 this morning (September 18th) and Luv on tech support asked me to wait while he connected me to a supervisor. I was on hold for 30 minutes to be told by Michelle, another case manager, that she cannot do anything for me and I have to wait for John, my case manager, to call back. So in a nutshell, 10 days, still no AC adaptor, and still no help from HP. Talk about great customer service – no respect for the time or needs of customers whose money they already have. All I really want is an AC adaptor Fed Ex-ed to me overnight, and to arrive on Saturday at this point, or to reimburse me the $70 for a charger I will have to buy from Walmart. As someone who spent several hundred dollars on a laptop so that I could do my work and school, this is not asking too much for a 7 month old computer. And solving this simple issue is to difficult for HP.

To GTStudent ,
I totally agree with you. I had terrible terrible experience with HP customer service twice, and every time it took forever for them to fix my problem, but eventually they still can't fix it, don't even mentioned about my printer was broken with 6 month, my battery have problem with 1 yr since i first purse from HP.com. I'd never recommand anyone to buy HP again....NEVER!!!!

Open letter to Nokia about the original N95!

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