Opens but encounters a problem and closes
initially had a problem with after reinstalling iTunes that ITunes Library.itl could not be read because of newer version. However, after following matt00's instructions to re-create the library and playlists, it did not work. I then followed instructions http://support.apple.com/kb/TS5376?viewlocale=enUS emailed to me from the Apple Store in Norwich (UK) to uninstall the following in order...
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
and then reinstall iTunes ...Now iTunes opens without access to my library and attempting to open iTunes store only 'encounters a problem' and closes after I send Windows the requested report. How do I get iTunes to work properly?
Regards
Ian Cockayne
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turing off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
Assuming we're talking of the same issue (there are several) it seems to be a problem with this build of iTunes affecting a small number of users. It is as yet unclear exactly why, or how to fix completely.
tt2
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