OS X Yosemite messages losing connectivity in afternoons for AIM accounts

Not sure why messages is dropping connections to my AIM account buddies in afternoons, but this is a pattern since the Yosemite update. Application restart doesn't fix it.
Also, I am annoyed that buddies list isn't integral to the Messages window. That separate window listing the buddies doesn't work well in full screen environs for those in office scenes that rely on the bonjour list to see who is at work, etc.

It's more related to sleep status disconnecting AIM accounts rather than time of day...in my case after lunch is when I lose AIM connectivity. I still have Bonjour connections. Need a fix!

Similar Messages

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat.

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.

How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.

The App Store says I have updates for I-Photo and Garage Band. When I try to update I get the following message: You have updates available for other accounts To update this application, sign in to the account you used to purchase it. I only have 1 acc

The App Store says I have updates for I-Photo and Garage Band. When I try to update I get the following message: You have updates available for other accounts To update this application, sign in to the account you used to purchase it." Both apps came with my computer and as far as I know I only have one Apple account. Any thoughts? Thanks.
Karen

Thanks for you reply. I'm 99% positive that I'm using the user id and password that I used to set up my computer. That's why I'm stumped. I read the solution someone else suggested (type your user name without @gmail and create a new password. When I tried it, I was asked for my birthday. It didn't recognize it. I know I got my birthday correct. Oh well...
Karen

I currently have Iphoto v. 9.1.4. There is an update v. 9.4.3 that I am unable to install. I keep getting a message, "you have updates available for other accounts. To update this application, sign into the account you used to purchase it."

I have iPhoto v 9.1.4. Update available is 9.4.3. I keep getting this message: "You have updates available for other accounts. To update this application, sign into the account you used to purchase it". I have done this and I keep getting the same message over and over again. Please help me!

Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
1. Follow the instructions in this Apple Support article.
2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
5. Triple-click anywhere in the line below on this page to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
Then repeat step 4.
6. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
7. Launch iTunes and select
Store ▹ Authorize This Computer
from the menu bar.
8. If you've moved any App Store apps out of the Applications folder, or into a subfolder, put them back. Never move or copy those applications. If you have backup copies of the apps on another volume, unmount it and try to update again.
9. Contact Account and Billing Support.

HT3204 Error message : "network connectivity was reset" for trying to update itunes match".

I followed instructions and did the apple diagnostics test. all is great. but still can't connect to store for itunes match update
test results:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. OptiPlex 740 Enhanced
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013A4940C94B410
Current user is an administrator.
The current local date and time is 2012-08-31 13:45:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro NVS 210S
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: b6a928898d4b66af3e0514c8306d304a
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {9FFBFD41-4DF8-415F-9A43-38F1968B5161}
Description:    Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address:    192.168.80.151
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.80.1
DHCP Enabled:    Yes
DHCP Server:    192.168.80.25
Lease Obtained:    Wed Aug 29 16:31:46 2012
Lease Expires:    Wed Sep 05 16:31:46 2012
DNS Servers:    192.168.80.20
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-08-31 13:30:55.

PS: I also went into Internet Explorer...
Selected Tools, selected Internet options, then selected Advanced Tab
Then I looked for the security section and made sure that SSL 2.0 was selected.
I was still unable to access iTunes Store.

Ichat not connecting to my new aim account

I just got a new macbook pro. i have never used this ichat thing before. so i had to create an aim account to use it. i made one and connected it to my facebook. when i got the ichat thing started. it said to login to my aim account. but it kept saying it was incorrect. but when i log in anywhere else using my aim information. it works fine. so my password and username are correct. i have restarted the computer twice. this is really annoying.
any help would be greatly appreciated

Hi acsmith4840,
Welcome to Apple Support Communities.
It sounds like you want to sign into the iTunes Store with another Apple ID. The article linked below will walk you through signing into the iTunes Store and App Store on your devices with a different Apple ID.
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT1311
I hope this helps.
-Jason

Problems with receiving error message "This Connection is Untrusted" for any https sites. On version 17.0.1 of firefox. IE does not get error.

whenever I go to an https site, I get this error message. My other browsers are not having the same issue. I deleted cert8.db as one site suggested. Stopped using firefox due to this issue. example: www.comcast.net, once I sign into email, I get this error message. Amazon.com - same issue. So, these are very common sites. This only started in past two weeks.

Does updating to Firefox 18 (which comes out today) help? It fixed a few issues with certificates.

Macbook pro 13inch running slow and losing connection (had it for only a year)

Will someone please help me.. I've only had my mac book pro for a year only and few months ago I started experiencing that my macbook has been running slow lately.. I still have alot of memory in it because I only use it for browsing the net and saving some pictures on it and some videos and it. I have another laptop with me(Toshiba) and it works perfectly fine.. Honestly, I didn't switch to apple to get this kind of issues! Will someone help me please.. I seriously don't want to pay $50 just for them to trouble shoot it.. & I'm not the only one experiencing this problem... Alot of people I know that uses macbook are experiencing the same issues. I hope someone can help me, Thanks!

Post a panic log so that we can see exactly is going on. Be sure that it includes the hardware profile at the bottom of the log.

Offline message support for AIM gone?

Is it just me or did Apple remove offline message support for AIM (MobileMe, AppleID) Accounts? Until now I could send people, using an AIM/MobileMe Account ID in iChat like me, a message while they were offline. When they came back online later the message was delivered then, even if I were offline then. Now I only get a red icon with an exclamtion mark instead. If I open the information panel for an account, the summary about what the contact account is capable of is now also missing "offline messages" for AIM accounts. However this information is displayed for iMessage accounts.
Somebody else also experiencing this issue - or is it just me?

Hi,
Apple are going to love me for this test.
I showed my Off Line AIM Buddies.
I selected one of the Apple test accounts for Video testing that happened to be Off line
No Exclamation mark or message that they do not accept Off Line IMs (Older @mac.com name)
A current/new iCloud @me.com name my well respond differently.
You could login here https://settings.aim.com/ with AIM, @mac.com and MobileMe issued @me.com names and set the Off Line Messaging response.
You cannot login here with iCloud issued ones (In iChat and Messages it requires a login to me.com and AIM to get the password and you cannot do the dual Login on that page)
It maybe the apple have arranged that all iCoud @me.com names have Off Line IMs turned Off.
This may cross over to all @me.com names (How are AIM going to tell the difference ?)
10:39 PM Wednesday; March 7, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

How to keep from losing connection to firefox and reentering user name and password when I close a message in my e-mail that I have read

I use firefox for e-mail and am unsure how to close a message without losing the connection to firefox. Then I need to go through the tedious task of entering my username and password everytime I am finished reading the message and close it. How can I close the message without losing connection to firefox? Also, when I select "save my password" at the sign in page it never saves the information. Why not?

You're welcome.
You could always get a Gmail account(free), set that up as IMAP or Exchange, then forward all of the mail from your POP account to your Gmail account.

Losing connection to external drives, tried disc utility got a message "No live updatin...? Retried new connections; is there a way to test the external usb hub? The drives will occasionally display in Apple profile. Any help would be deeply appreciated

Losing connection to external drives, tried disc utility got a message "No live updatin...? Retried new connections; is there a way to test the external usb hub? The drives will occasionally display in Apple profile. Any help would be deeply appreciated

It's not just you, I can't authorise my phone. It seemed to go down just after I started the update (it wasn't my fault though). I am using chrome, and it does not seem to be a firewall issue, or the bannerblock issue that I read about else where, since I dont have that program installed. Strange though how the support forum is still running. If I go to http://www.apple.com/support I get nothing, but googling topics allows me to see em.

Deskjet 3520 keeps losing connection to Mac

Last night, I installed an HP Deskjet 3520 printer to use with my desktop Mac (which is using OS Yosemite). I have an etsy shop where I sell prints of my illustrations, so I often have to print out multiple files in a row. When I installed the driver last night, I was able to wirelessly print the test page, but after that, I could not print wirelessly. Instead, I used the USB connection, which worked fine. I printed a round of prints and everything worked fine.
This morning, I need to do some more printing, and my Mac reported that there was no connection to the printer (even though the printer was connected via USB). I deleted the printer from my Systems Preferences Printers and re-added it, and I was finally able to do my printing (still not wirelessly).
Now, tonight, I have tried to do more printing and the Mac reports that there is no connection to the printer, USB or wireless. I tried deleting from Systems Preferences and re-adding again, but that didn't work this time. Then, I tried resetting the printing system, uninstalling HP, and re-installing the driver. Now, I'm at the part of the installer where the device needs to be configured and I am receiving the message:
Device Not Reachable. The wireless network settings were successfully downloaded to your device. However, your Mac was unable to locate the device on the network.
I don't know what keeps going wrong! The little screen on my printer says it is connected to my wireless network AND I am still connected via USB so I don't know how the device would not be reachable. I also don't know why the printer would keep losing connection with the computer every time I need to start printing again. Please help!!

Hi @tylertot
This is in deed a little strange, but I'd like to help! Some of the steps I am going to offer are steps you have done, but I;d like to perform the following steps in the order presented to see what happens. Please give the following a try;
Leave the printer on and unplug the power cable, also unplug the USB cable. Restart teh Mac and then plug the printer power cable back in. You can also go ahead and reconnect the USB cable.
Reset Printing System - (I know you did this already, thus you know how, but here are the steps for others who may view this thread)
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions - I don't see that you have tried this yet, and this step might be crucial to resolving the issue.
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and add the printer back.
When you add the printer, please ensure you are using the HP driver. You can add the wireless or the USB, or Both. If you ad both, I suggest adding a name to identify one connection from the other.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
You can see in the image above where the name section is, if you add both connection types simply add USB to the beginning of one of the names.
Adding both printers and naming them to help identify them helps when it comes time to print. When you print something you can choose the printer with the appropriate connection type. For example, you can choose the wireless driver ad if you get an offline message try printing again but choose the USB driver. If the USB one works you will know the issue is related to the Wireless connection, and if it doesn;t then the issue is related tot he operating system. Really this is just a proactive troubleshooting attempt in case issue arise in the near future. If you only want to add one connection type that is okay too.
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Questions About Losing Connection

Like other people I've noticed here, my WRTG45 v5 wireless router has recently started losing connection to the net multiple times a day. At first, we thought it was because our modem was old, so we bought a new one, but it didn't fix anything. So here are my questions:
1. My dad seems to think that a configuration or setup CD (that we lost) is required to make the router work with the new modem. Is this true? I don't think so, but I have to ask just so I can get him to move on.
2. I noticed in other posts here that programs like Bittorrent can cause the router to be overworked or whatever. This might explain our problem, as I use Bittorrent a lot (but not everytime the connection has dropped). If this is indeed the problem (or contributing to it), is there anyway to deal with it while still being able to use the program?
For the first couple months, the router was working fine. Even with Bittorrent running a lot, and all the computers (2 wired, 1 wireless, and 1 wired X-Box) engaging in various activities on the net. So this is very puzzling to me.
One more bit of information, I have given every computer a unique, static IP address. However, I noticed recently that when I look at the router configution after typing in its IP address in a web browser, that it is set to DHCP Enabled.
Also, in the advanced TCP/IP settings for this connection, under the WNS tab, the NetBIOS setting is set to the default of using NetBIOS from the DCHP server.
Since I am using static IP addresses, could these DHCP centered settings be causing problems? Although, even if they are, it still doesn't explain why the router was working fine months ago (unless someone changed stuff without my knowing).
Anyway, any help at all would be appreciated.

I assume you meant that you had a WRT54G v5 router.
First of all, the setup CD is not required. All router settings can be made by going to the router's web pages at 192.168.1.1
It is possible that the static LAN IP addresses are causing your problem, if they were not set up correctly. Linksys has a strict set of rules to follow regarding static LAN IP addresses.
With Linksys routers, a fixed (static) LAN IP addresses must be assigned in the device that is using the address. So you need to enter the fixed address in the computer or printer, not in the router.
When using a Linksys router, any fixed LAN IP address must be outside the DHCP server range (typically 192.168.1.100 thru 192.168.1.149), and it cannot end in 0, 1, or 255.
Therefore any fixed LAN IP address would normally need to be in the range of
192.168.1.2      thru 192.168.1.99 or
192.168.1.150 thru 192.168.1.254
assuming you are still using the default DHCP server range.
Also, in the computer, when you set up a static LAN IP address, you would need to set the "Subnet mask" to 255.255.255.0 and the "Default Gateway" to 192.168.1.1
It is also important that no two devices on your network be set to the same static LAN IP address.
Check all of your static LAN IP addresses. If you have violated any of the above rules for static LAN IP addresses, it could be the cause for your problem, and you should fix it before attempting any other router repairs or changes.
You should leave the DHCP server turned on. This way, if you have a visiting friend who you want to connect to your system, it will be easy to do.   Leaving the DHCP server turned on should not cause any problems, even if all your addresses are fixed. In general, you should let the DHCP server assign all addresses, unless there is a specific reason to use a static address. You can mix static and DHCP assigned addresses on the same LAN, as long as you follow the above rules for static addresses.
Linksys routers have had problems when BitTorrent is used. Your router has new firmware posted that should improve compatibility with BitTorrent. It is firmware version 1.02.0   You will need to download and install this firmware (after fixing the static address problem, if any). (Note: When you update your firmware, you should use a computer that is wired to the router. Also, when you do a firmware upgrade, turn off all other computers on your system, and unplug all other wires from the router.) After you have installed the firmware, and powercycled the router, you will need to reset your router to factory defaults, then setup the router again from scratch.
Message Edited by toomanydonuts on 04-12-200712:54 AM

Why does my mouse keep losing connectivity

My magic Mouse (came with the system) keeps losing connectivity. It seems that whenever the mouse has a period of inactivity such as when I am using the key board, it loses connectivity and I have to double tap it (two fingers) to get it to reconnect. Battery is >80%. Is this normal or is there a setting that can insure it stays connected? I appreciate any advice even if it is I have to put up with this annoyance. Thanks.

BDAqua
Thanks for the response. My WFi is a Linksys E2000. Because of the number of messages in the Console I will have to wait until the next time I lose connectivity and then check for messages in Console to see if there are any clues to what is going on.

Recent problem: clients are losing connection to AMS 5.0.1

For the past week, since Oct 14, we've been having issues with clients losing connection to our AMS application. We have online classes that include a chat room and sometimes an audio stream from the instructor. This application and its server has been running stable for months... until last week.
One of our staff was connected to the app, getting everything set up for a class, and she started complaining of getting disconnected. I looked in the application logs and noticed that the application.onDisconnect was being triggered. However, the client didn't register that it had been disconnected for several seconds afterward. She let me know when she got the "Diconnected" message on her screen, which comes from the NetConnection.onStatus handler.
The only other sign of a problem is that in the server's core logs we started getting the following error when we checked bandwidth:
> Invalid command message data: unexpected bw response from client 000000001D670170
The client number changes frequently, so I'm guessing that this is first happening to one person and then another. We don't think that this bandwidth check is causing the disconnects because we rolled back to a previous version that didn't have it. The disconnects still happened after using the old version. What makes it frustrating is that it hasn't happened to anyone on the dev team, regardless of which network we've connected from. Also, the code hasn't changed on the client or the server, and to my knowledge, we're still using the same configs for months.
The AMS is v5.0.1, the client is written is AS2 and targets Flash Player 11.4.
The affected Flash Players reported are 15.0.0.152 and 15.0.0.189, in browsers IE, Firefox, and Chrome, but not all installations are affected.
Is there anything else I can look at to determine what the problem is? Does anybody have any insight as to what might be suddenly affecting our AMS app?
Many thanks,
Nick

Yes, we came to the same conclusion about the unexpected bw. We realize that it is not causing the issue, but I included it because it started happening at the same time and thought that they might be caused by the same issue.
We have been trying to come up with what changed to cause this, and aren't coming up with anything.
We have been on 5.0.1 for at least 5 months, no changes there.
We haven't updated the main.asc since 9/16.
The VM that runs our server is still the same, and AMS config files haven't been touched.
The client swf had a change 2 weeks ago, but we've reverted the change and are now using the old swf again.
The person who initially reported the problem was using the same computer that she's used many times to connect; she was going through her usual process to set up for the session.
You mentioned bad network, and that is another thing that I have been looking into, but our IT department says that we haven't seen any huge increase in bandwidth usage, and that everything looks to be within normal operating ranges
If there are any other points that you can think of that I could check for changes, I'm open to suggestions. This problem has been ongoing for 6 days, and I have been searching for answers since it started.

OS X Yosemite messages losing connectivity in afternoons for AIM accounts

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