Our live apps are crashing upon launch and our only insight is that it is a "Viewer" crash - any ideas what the root cause could be?
They are crashing on iOS 7
Once you’ve run v32 on a device your keystore winds up getting modified with data that can’t be processed with the v29 viewers, which is why you are seeing the v29 apps crash.
Neil
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My iMac does an automatic restart several times a day. It gives me a option to send in a "panic" report. This happens randomly during the day and night. Any idea of anything new that might be causing this? I am up to date on all applications.
Mac users often ask whether they should install "anti-virus" (AV) software. The usual answer is "no." That answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.
It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial AV or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
It's not my internet connection because IE7 works just fine.
Calvin W.:
Your extensions list shows an enabled "Torbutton 1.2.5" extension, so it is possible that that extension is responsible for that change. -
Using Azul media player app on my ipad Apple tv will only display sound but not video from movies. Any ideas on a fix. I set mirroring to on but it still does not display video. It will display photos and video recorded from my iphone.
Here are the steps for AirPlay:
Before starting Azul from your (running iOS 5.x/6.x) home screen where have have all your apps we need to turn on mirroring
On your iPhone 4S/5 or iPad 2 or 3, double-click the Home Button to view your recently-used apps.
Swipe all the way to the right to until you see the icon.
Note: If the icon does not appear, go to the "If AirPlay Mirroring is not visible or available on your mobile iOS device" section.
Tap the icon to see the list of available AirPlay devices.
Enable AirPlay Mirroring in this menu by tapping on an available Apple TV, then sliding the Mirroring slider to ON.
Now you should be seeing your iPad/iPhone on your TV.
Start up Azul now and using the settings icon on the top right corner go to the option that say "TV out" ON.
When you do that you will see an Orange screen
Now click "Done" and play the video you want to watch and it will AirPlay -
My wife switched from an iPhone 4 to an iPhone 5. Everything transferred over and service is on the new phone. However, texts are going to her old phone still. Any idea what the problem is?
As long as iMessage is enabled and the old phone is connected to a WiFi access point, it will continue to receive iMessage texts. It won't receive non-iMessage texts nor will it receive any calls.
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I am using iPhone 5 (iOS 7.1.2). It often switches off and restarts by itself, sometimes it refuses to open certain applications until I switch off and restart it. Sometimes it does not make a call through unless I switch off and restart.
Any idea what the problem could be and any advice to what I should do ?Hi jallam,
If you are having issues with restarting and apps not launching you may want to try this to troubleshoot.
Since restarting has not helped, you may want to restore the iPhone as a new device -
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT4137
Thanks for using Apple Support Communities.
Best,
Brett L -
ive recently updated, itunes and all my movies have disappeared,i can no longer add to library from my external hdd which ive always used and can only add from the laptops own hard drive,any ideas what the issue could be?if i transfer the movies from the external to the laptop they will add to the library without any problem so theres no issue with the laptop but when i go to add file in itunes i can path to the external but as soon as i select the file nothing happens, just goes back to itunes
This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2 -
I have recently purchased the finale 2011 music program, and it installs without any problems, but will not run when I try to start up the program. It acts like it is going to start, but stops when loading the plugins. I have been talking with Finale tech support for three days, and they are coming up empty, but they are still trying. Any ideas what the problem might be?
Thanks,
JohnTry booting in Safe Mode (hold the shift key while booting until the grey progress bar appears).
If you're able to log-in, then re-boot and log-in -
Whenever I try to log in to my Gmail account, the page redirects for a loooong time, then says that it won't load properly, and that the problem may be caused by not enabling cookies, but I have them enabled. Any idea what the problem might really be?
I did think about that and if I have to I will do that, however there are about 50 songs. I have closed and reopened iTunes several times and I am sure that I have the latest version. It fails right away but I can click on the cloud download icon and download the song that it failed on ... therefore it is not that song "or any one song" causing the issue. Any ideas?
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Time Machine will not let me restore from backups after June, 2013. I can see the files on the external hard drive but Time Machine skips all of them and goes back to June, 2013. Does anyone have any idea what the problem is?
rtilghman wrote:
telling me to buy a new router is NOT a solution.
And why not? Apple is selling these things like BigMacs. They can't make enough of them. You've been suffering since May because you refuse to get a decent router.
Can you imagine if a company that makes a refrigerator told me that I needed to upgrade my electrical system to rectify a problem with their device? What kind of response IS that?!?!
What if the problem with their device is that it requires a new-fangled "grounded" outlet and your circa 1890 house doesn't have grounded outlets. Would you refuse to purchase a $ 25 adapter on principle? -
I upgraded from iPhone 4 to a 5 and my emails have duplicated. Those I received and read on my Mac this morning have come in again and show unread so I have 2 of all of them. Any idea what setting is causing this? Thanks.
You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.
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My iPad2 has repeatedly refused to update to iOS7, whether connected to a PC or not. The error message indicates an unknown error has occurred, with error code 6. Does anyone have any idea what the problem might be and how to solve it? Many thanks.
Hi
I followed this guy's instructions and it worked:
http://evsiphone.blogspot.com/2009/05/iphone-iphone-could-not-be-restored.html
I did disable the security (AVG and Zone Alarm) when I tried on my own PC. My wife's laptop which eventually got it working also uses AVG and Zone Alarm but on an XP O/S whereas my PC is Vista - maybe this is why.
Cheers for you help.
Andy
Message was edited by: bigbadandy -
The keypad doesn't come up on the phone, contacts function. I can't search by typing in a name or edit existing contacts. Keypad works on other functions. Any ideas what is going on?
I'll guess that you are taping into the search bar in Contacts? If so, why not try forcing closed the contacts app. Double tap on the home button and find the contacts app and swipe upwards on the thumbnail of the app. Then tap the home button to close. Next hold the sleep/wake and home button together until you see the Apple logo and then release. The phone will reboot and will have no affect on your data. After the phone reboots, check to see if it functions.
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Minion Pro fonts I was using disapeared after InDesign CC crash--any ideas what to do?
I'm fairly inexperienced with InDesign, but this summer I took over laying out a quarterly newsletter. The primary font my predecessor and I have been using is Minion Pro, and I put the last issue together without any problem. This weekend I've been working on the Fall issue, which is now almost finished. Last night, Adobe CC InDesign crashed; this morning, Minion Pro bold and Minion Pro italics are gone. *poof* Pink highlighting everywhere. Does anyone have any idea what might have happened, and/or what I might do to get them back? If not, what would those more knowledgeable suggest for a substitute? Thank you in advance.
Additional Information: Before starting this issue's layout, I had to switch from my Mac, which died, to a PC. So, I'm not sure if this problem might be connected to platform?Thank you for your response, and for clarifying that those fonts (which do not show up for my current document, old documents where I successfully used them, or any new documents any more) are generally part of the install package. Unfortunately, I have no idea how on a PC to "locate and install" them, so I'm currently trying uninstalling and reinstalling InDesign. (Futura disappeared, too, so something strange has been going on since the crash.) We'll see if that works!
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Ipad mini screen keeps moving around as though someone else is fiddling with it while I am using it. Any ideas what is goi g on?
Hi Deeveeay,
Try resetting the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). When the Home screen redisplays, see if the issue has resolved itself.
Cheers,
GB
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