Outlook 2003 Recipent Selection Not working on Word created emails

I have a user who when using word as his default editor, can see previously emails contacts but cannot select them. Selecting them just causes the select box to dissapear leaving the characters in the textbox.
He's set his default editor as outlook but the problem there is when he's typing long emails in a rich text format only the initial draft is sent rather than the entire email. I've read that changing the editor to word is a fix but with recipent selector
not working his outlook is pretty un-usable.
Anyone seen this before? He's running on windows 8.1 with office 2003.

Hello,
What's the difference between the permissions?
Can the users receive emails from OWA?
In addition, please make sure your Outlook 2007 has installed the latest update. And try to use
outlook/cleanips and check if it helps. See:
http://support.microsoft.com/kb/968773/en-us
Best Regards,
Steve Fan
TechNet Community Support

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