Outlook 2013 - Read emails keep switching back to Unread

I have this weird problem with 2013 Outlook client and Exchange 2010 where on random some of read emails will switch back to unread state. Its very annoying specially when you have executives sending you emails and you can't tell if this is a new one or
one that you read and took action on.
Company's desktop support folks say that there is nothing wrong with my exchange account. I told them it has to be my account/maillbox or some setting on exchange as this is happening on two different machines. One is a windows 7 pro laptop, the other one
is windows 7 pro desktop. both 64bit version of windows but 32bit version of outlook/msoffice 2013.
I only installed outlook on the desktop to see if my outlook on laptop was the culprit. but since both clients are behaving the same way.. it has to be something on the exchange side.
Appreciate any help I can get.
Thanks.
 

Hi Apple,
The issue could occur if the sync between the Outlook client and OWA is not completed or the Outlook data file in the Outlook client is corrupted, every time when syncing to OWA, it will change the status back to “Unread”. To narrow down the issue, please
try the steps below:
Disconnect all the clients connected to the account except OWA.
Make the message as read in OWA, then check if the status will be changed back.
If not, open Outlook, then check if  the status will be synced to Outlook.
If the status changes to unread again in OWA, it could be related to Outlook.
In addition, you can also try to re-create outlook profile and check if any helps.
Best regards,
Niko Cheng
TechNet Community Support

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