Outlook 2013 sent email not reaching destination

This is a first for me!
Since early yesterday morning any email sent from Outlook 2013 (pop3) does not reach its destination that includes btinternet addresses.
Outlook receive works on messages coming from other clients.
Outlook send appears to work as messages go from Outbox to Sent Mail.
Test Message in Outlook settings appears to work but no Outlook test message received.
Email sent from the web client works.
No PC settings have changed.
Outlook settings are correct (mail.btinternet.com, etc).
First line Helpdesk can’t see anything wrong.
I have the feeling that something has changed in the background with servers or the move.
Can this be pointed towards second line support?
Solved!
Go to Solution.

Can you send and receive with BTMail via webmail?
If everything on your Outlook account is otherwise working and nothing has changed at your end I would leave it for a day or two to see if it clears itself.
The settings for BTMail are here if you want to re-check them.
http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/346,6588,6591

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Sent emails not being delivered from Outlook via S...

Hi, is anyone else having issues with sent items via Outlook?
My settings have been working fine for years and the Outlook account check does not show any issues, yet when I send emails they are not delivered. They're not in my Outbox and they go to sent items.
I've tried reconfiguring for SSL, disabling all firewalls/HIPS/protection all to no avail.
It's really annoying especially at this time of year - but tech support say they do not support Outlook and emails sent from the web client work OK.
It can connect to mail.btinternet.com over port 25 and if i couldn't would get an error message in outlook so can only assume they are knocking around somewhere in the BT infrastructure.
Would be useful if a track on emails was available...
Any feedback on similar issues or advice would be gratefully received!
Thanks
Solved!
Go to Solution.

bingo123 wrote:
sorry gg30340 , Yes webmail works fine and I can receive from Outlook fine, just sent emails seems to disappear into a black hole from Outlook
Hi. Welcome to the forums.
For info, CP (Critical Path) has been in use for a few months now for the conversion from using Yahoo! mail servers.
What version of Outlook are you using ?
In the smtp setting, try removing @btinternet.com or @btopenworld.com from the username - despite what the online help might say.
You might like to try port 25, with No security or SSL/TLS setting.
Is it all emails that are failing to send ?
If emails have been fine for years, do you know what the previous settings were ?
As for disabling firewalls - this doesn't always help - as they can still block emails! What security package are you using, and have you checked the settings within that package ?
Sorry for the extra questions.
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Outlook 2013 sent email not reaching destination

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