Outlook, text message, sender's name doesn't display

I am using Outlook to send text messages, but when messages come in, it only lists the phone number, not the name of the sender.  All of the contacts
are in my contacts, with their mobile phone numbers, and when I go to send a text I can just type in their name, and Outlook recognizes them.  How do I get Outlook to display the name of the sender?

Hello,
Please check if owa has the same issue.
Please make sure a user or all users has the issue.
Please make sure these messages from external contacts or internal users. If these messages from external contacts, please make sure whether the issue occurs when you receive a messages from internal user.
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Cara Chen
TechNet Community Support

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