Ovisuite and 5800XM contact sync problem

Hi Nokia,
One annoying problem everytime I sync up handphone contact and PC.
My contacts in the handphone GONE !! No contacts at all.
Only after I switch off and on the handphone again, the contacts in the handphone address book are back with all updates I put on PC. In OVI application, no error message whatsoever.
My PC OS is Vista Pro, S60 5th edition, SW version 31.0.101 (16Sep2009), Cust version  31.0.101.506.01 (08Dec2009).
Thanks for advise

Hey BabyColor,
Welcome to the BlackBerry Support Community Forums.
What version of BlackBerry Desktop Software are you using?  Also are you syncing to Outlook or Mac Address Book?
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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