PAC Code Nightmare

On 17th July I rang BT and requested a PAC code for the two mobiles I have on a Broadband Anywhere account and was given what I was told was the PAC code BTMxxxxxxx (yes 7 digits) . Yesterday evening I rang my my new provider to give them the PAC code to complete the transfer on 1st August only to be told I had been given an invalid PAC code, it should only have 6 digits.
Since 8.10 last night I have been trying to get the right code. 8.15 this morning I was told I would be contacted with the code within 2 hours. LOL LOL LOL still waiting 5 hours later.
More calls to BT more hanging on the phone........ "Yes that PAC code is correct" a little research on the internet had told me it should only be 6 digits as advised by TESCO so I challenged this........... more waiting "no record of PAC code on my account" Quel suprise!!!!! Promised it would be sorted out and I will have the PAC code within 2 hours.
I am not holding my breath
And the moral of this story ........... BT are utterly useless, totally incompetent (unless this is deliberate to mess up the transfer) and if you do want to move your mobile phone, make sure the PAC code they give you only has three letters and six digits.
In the meantime if anyone has a hot line to someone who can actually give me my PAC code, I would be very grateful for the number
Solved!
Go to Solution.

Ring 0800 169 0850 follow the options to upgrade or leave. This will get you through to the people who will solve your problem.......... but be patient it might take more than a customer of hours LOL.
It goes like this..........
The customer advisor has to e-mail the people that deal with PAC codes (apparently they can't talk to them on a telephone!!) and they have to wait until the PAC code people respond to the them (by e-mail) and you then have to wait until the the customer advisor IS ON A BREAK and can ring you back!!!
Quite why BT make their advisors call customers back when they are supposed to be having a break is beyond me. I thought practices like that went out when they abolished slavery.
Oh yes got the correct PAC code, migration tomorrow............... I hope

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regards Russ
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