Parts of tv picture cutoff

I recently purchased an Insignia 32" 1080p hd tv at my local Best Buy. Sometime in the past month or so, the picture has adjusted itself and I am unable to view the top and bottom of the program I am watching. The unit cuts off the tops of heads, and I am unable to view scores, captions, etc at the bottom of my screen. I have tried re-setting the unit to factory settings and tried every picture option from vivid to normal. Nothing seems to work. Is my unit defective, or am I missing something?
Al
Solved!
Go to Solution.

Check your TV's manual to see if there is a zoom/aspect ratio control. It sounds to me like this might have gotten bumped by accident.
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

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Parts of tv picture cutoff

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