Password Reset Fails
I have been trying to reset my password for my bestbuy.com account and it always fails. I get the message (in red) "We're sorry. We cannot provide password assistance at this time because our system is down. Please try again later." Now at first I thought sure i'll wait a few hours then try again. I have been getting that same message for close to 6 months now so I figure that perhaps the system is not actually down. I still get all my account emails from Bestbuy so I know the email is linked still, I just cannot access my account.
Hello Elbob,
Thank you for taking the time to sing up for the form and connect with us!
It can be frustrating enough when you can't remember a password, which is why there is the option to reset a password. There is little you can do if you are not receiving the email after requesting that your password be reset and that may only add to your feelings of frustration. In my opinion, not being able to login to your BestBuy.com account for 6 months is long enough.
The first thing I would suggest we do is make sure that your information is up-to-date, and once I am certain that your information is up-to-date, I can reset your password from our side. If for some reason you are still unable to login to your account, then we may want to try delinking your accounts (BestBuy.com and My Best Buy™) and potentially a completely different email address.
With that having been said, I will need some to gather some additional information from you. Please send me a private message with the information I have listed below and I will see what I can do to help you finally login. To send a private message, you will want to click on the blue button in my signature that is labeled "Private Message." I look forward to further speaking with you.
Name
Phone #
Mailing address
Email address
I hope that you have a wonderful day.
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at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
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at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
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at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
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at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
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at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
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at com.thortech.xl.dataobj.tcUSR.eventPostUpdate(Unknown Source)
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at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changeCredForSelf(Unknown Source)
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at com.thortech.xl.ejb.beansimpl.GCOperationsBean.getModelFromConnectorDefinition(Unknown Source)
at com.thortech.xl.ejb.beansimpl.GCOperationsBean.lookup(Unknown Source)
at com.thortech.xl.ejb.beans.GCOperationsSession.lookup(Unknown Source)
at com.thortech.xl.ejb.beans.GCOperations_do1ndy_ELOImpl.lookup(GCOperations_do1ndy_ELOImpl.java:619)
at Thor.API.Operations.GCOperationsClient.lookup(Unknown Source)
at com.thortech.xl.gc.runtime.GCAdapterLibrary.executeFunctionality(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOC_GTC.GENERICADAPTER(adpSOC_GTC.java:125)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOC_GTC.implementation(adpSOC_GTC.java:70)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.updateDataSetValuePost(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.updateProcessFormFieldValue(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.finalizeProcessAdapter(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.finalizeAdapter(Unknown Source)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOCSETNEWSENHA.implementation(adpSOCSETNEWSENHA.java:55)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.client.events.tcTriggerUserProcesses.insertMileStones(Unknown Source)
at com.thortech.xl.client.events.tcTriggerUserProcesses.trigger(Unknown Source)
at com.thortech.xl.client.events.tcUSRTriggerUserProcesses.implementation(Unknown Source)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcUSR.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
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at com.thortech.xl.ejb.beans.tcUserOperationsSession.changePasswordforSelf(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changeCredForSelf(Unknown Source)
at com.thortech.xl.ejb.beans.tcUserOperationsSession.changeCredForSelf(Unknown Source)
at com.thortech.xl.ejb.beans.tcUserOperations_voj9p2_EOImpl.changeCredForSelf(tcUserOperations_voj9p2_EOImpl.java:3325)
at Thor.API.Operations.tcUserOperationsClient.changeCredForSelf(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy59.changeCredForSelf(Unknown Source)
at com.thortech.xl.webclient.actions.tcChangePasswordAction.changePassword(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcChangePasswordAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
Caused by: java.lang.NullPointerException
... 92 more
Edited by: aviana on Feb 23, 2010 5:18 AMI changed the privileges as recommended, but it did no solved the problem. So I implemented the task retry as a workaround and it worked.
Anyway, I increased the adapter's log level to debug. Please check the log below.
ERROR,23 Feb 2010 19:44:28,531,[XELLERATE.APIS],
java.lang.NullPointerException
at com.thortech.xl.ejb.beansimpl.GCOperationsBean.getModelFromConnectorDefinition(Unknown Source)
at com.thortech.xl.ejb.beansimpl.GCOperationsBean.lookup(Unknown Source)
at com.thortech.xl.ejb.beans.GCOperationsSession.lookup(Unknown Source)
at com.thortech.xl.ejb.beans.GCOperations_do1ndy_ELOImpl.lookup(GCOperations_do1ndy_ELOImpl.java:619)
at Thor.API.Operations.GCOperationsClient.lookup(Unknown Source)
at com.thortech.xl.gc.runtime.GCAdapterLibrary.executeFunctionality(Unknown Source)
at sun.reflect.GeneratedMethodAccessor338.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOC_GTC.GENERICADAPTER(adpSOC_GTC.java:125)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOC_GTC.implementation(adpSOC_GTC.java:70)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.updateDataSetValuePost(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.updateProcessFormFieldValue(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.finalizeProcessAdapter(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.finalizeAdapter(Unknown Source)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOCSETNEWSENHA.implementation(adpSOCSETNEWSENHA.java:55)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.client.events.tcTriggerUserProcesses.insertMileStones(Unknown Source)
at com.thortech.xl.client.events.tcTriggerUserProcesses.trigger(Unknown Source)
at com.thortech.xl.client.events.tcUSRTriggerUserProcesses.implementation(Unknown Source)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcUSR.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcUSR.changePasswordForSelf(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changePasswordforSelf(Unknown Source)
at com.thortech.xl.ejb.beans.tcUserOperationsSession.changePasswordforSelf(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changeCredForSelf(Unknown Source)
at com.thortech.xl.ejb.beans.tcUserOperationsSession.changeCredForSelf(Unknown Source)
at com.thortech.xl.ejb.beans.tcUserOperations_voj9p2_EOImpl.changeCredForSelf(tcUserOperations_voj9p2_EOImpl.java:3325)
at Thor.API.Operations.tcUserOperationsClient.changeCredForSelf(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy59.changeCredForSelf(Unknown Source)
at com.thortech.xl.webclient.actions.tcChangePasswordAction.changePassword(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcChangePasswordAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
ERROR,23 Feb 2010 19:44:28,531,[XELLERATE.APIS],An exception occurred while creating the GenericConenctor Model from the Connector Definition file
ERROR,23 Feb 2010 19:44:28,531,[XELLERATE.APIS],An exception occurred while generating Generic Connector model from the connector definition xml of the connector 'SOC'
com.thortech.xl.gc.exception.ConnectorDefinitionOperationsException: An exception occurred while creating the GenericConenctor Model from the Connector Definition file
at com.thortech.xl.ejb.beansimpl.GCOperationsBean.getModelFromConnectorDefinition(Unknown Source)
at com.thortech.xl.ejb.beansimpl.GCOperationsBean.lookup(Unknown Source)
at com.thortech.xl.ejb.beans.GCOperationsSession.lookup(Unknown Source)
at com.thortech.xl.ejb.beans.GCOperations_do1ndy_ELOImpl.lookup(GCOperations_do1ndy_ELOImpl.java:619)
at Thor.API.Operations.GCOperationsClient.lookup(Unknown Source)
at com.thortech.xl.gc.runtime.GCAdapterLibrary.executeFunctionality(Unknown Source)
at sun.reflect.GeneratedMethodAccessor338.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOC_GTC.GENERICADAPTER(adpSOC_GTC.java:125)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOC_GTC.implementation(adpSOC_GTC.java:70)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.updateDataSetValuePost(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.updateProcessFormFieldValue(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.finalizeProcessAdapter(Unknown Source)
at com.thortech.xl.adapterfactory.events.tcAdpEvent.finalizeAdapter(Unknown Source)
at com.thortech.xl.adapterGlue.ScheduleItemEvents.adpSOCSETNEWSENHA.implementation(adpSOCSETNEWSENHA.java:55)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.client.events.tcTriggerUserProcesses.insertMileStones(Unknown Source)
at com.thortech.xl.client.events.tcTriggerUserProcesses.trigger(Unknown Source)
at com.thortech.xl.client.events.tcUSRTriggerUserProcesses.implementation(Unknown Source)
at com.thortech.xl.client.events.tcBaseEvent.run(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcUSR.eventPostUpdate(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.update(Unknown Source)
at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
at com.thortech.xl.dataobj.tcUSR.changePasswordForSelf(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changePasswordforSelf(Unknown Source)
at com.thortech.xl.ejb.beans.tcUserOperationsSession.changePasswordforSelf(Unknown Source)
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.changeCredForSelf(Unknown Source)
at com.thortech.xl.ejb.beans.tcUserOperationsSession.changeCredForSelf(Unknown Source)
at com.thortech.xl.ejb.beans.tcUserOperations_voj9p2_EOImpl.changeCredForSelf(tcUserOperations_voj9p2_EOImpl.java:3325)
at Thor.API.Operations.tcUserOperationsClient.changeCredForSelf(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
at $Proxy59.changeCredForSelf(Unknown Source)
at com.thortech.xl.webclient.actions.tcChangePasswordAction.changePassword(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
at com.thortech.xl.webclient.actions.tcChangePasswordAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
Caused by: java.lang.NullPointerException
... 91 more
***ERROR,23 Feb 2010 19:44:28,531,[XELLERATE.GC.FRAMEWORKPROVISIONING],An exception occurred while generating Generic Connector model from the connector definition xml of the connector 'SOC'***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/setAdpRetVal entered.***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString entered.***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString - Data: class - Value: java.lang.String***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString - Data: poRetVal.toString() - Value: GCPROV.ADAPTER_OIMAPIERROR***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString - Data: Returning:sRetVal - Value: GCPROV.ADAPTER_OIMAPIERROR***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/getRetValString left.***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/setAdpRetVal - Data: Setting Adapter Return Value to GCPROV.ADAPTER_OIMAPIERROR - Value:***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/setAdpRetVal left.***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter entered.***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter - Data: Mapped to Response Code - Value:***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem entered.***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: event - Value: adpSOC_GTC***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: New Status - Value:***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: SchData - Value: GCPROV.ADAPTER_OIMAPIERROR***
***DEBUG,23 Feb 2010 19:44:28,531,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: Reason - Value:***
***DEBUG,23 Feb 2010 19:44:28,609,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem left.***
***DEBUG,23 Feb 2010 19:44:28,609,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter left.***
***INFO,23 Feb 2010 19:44:28,609,[XELLERATE.ADAPTERS],Adapter: adpSOC_GTC has completed for the task: SENHA Updated.***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateDataSetValuePost left.***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateProcessFormFieldValue left.***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateProcessFormFieldValue left.***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter - Data: No Response Code specified. Updating milestone status to Completed - Value:***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem entered.***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: event - Value: adpSOCSETNEWSENHA***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: New Status - Value: C***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: SchData - Value:***
***DEBUG,23 Feb 2010 19:44:28,625,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem - Data: Reason - Value:***
***DEBUG,23 Feb 2010 19:44:28,656,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/updateSchItem left.***
***DEBUG,23 Feb 2010 19:44:28,656,[XELLERATE.ADAPTERS],Class/Method: tcAdpEvent/finalizeProcessAdapter left.***
***INFO,23 Feb 2010 19:44:28,656,[XELLERATE.ADAPTERS],Adapter: adpSOCSETNEWSENHA has completed for the task: Change User Password.***
***INFO,23 Feb 2010 19:44:28,656,[XELLERATE.ADAPTERS],Event: Triggering Processes related to User. has completed.***
Edited by: aviana on Feb 23, 2010 3:02 PM -
Windows 8 Reset fails to wipe drive
Hello, First off the ultimate issue right now (then the history). And sorry for the length but I wanted to be as detailed as possible.
Last night I did a full Windows Reset on a Windows 8.0 installation. I did this because of issues I was having and the possibility of a virus. This version of the Reset is suppose to take several hours and reformat the drive so that it is completely
clean (in case you give the laptop away or just want to start from scratch - I just wanted to start over). BUT when I start it up there are still data / files from my old install. My Internet Explorer Favorites still exist on the C drive AND all
my saved passwords are still listed when I look at the Web Credentials. So the Reset failed, at least to some extent. NOTE - I only ran the Reset on the C drive as that is where Windows is installed. My Data, Music and Program Install files
are on separate partitions.
The History: I was starting to have issues with Windows 8.1. It was slow when browsing and I kept getting multiple errors such as:
- "Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address",
- Various DCOM errors
and
- Constant / Multiple errors where "The [xxx] service terminated unexpectedly... ". These errors involved many different services and included service host, crypto (something), DCOM, windows live, networking...
countless. The event ID's were generally in the 7021 - 7050 range.
The final straw was when the laptop (an ASUS S550C) would randomly shut off or terminate exporer.exe so I had a blank screen. I had already run a full scan with Malwarebytes and Panda without any notifications.
So I initially did a Refresh. I ran windows update and installed all the updates (with some problems but overcame them) and upgraded to 8.1. It didn't help. Same constant errors. So I decided to do the
basic Reset.
After the Reset I updated Windows but did NOT upgrade to 8.1. I only installed Logitech Setpoint and Office 2010. ALSO what was odd to me is that some data / files that were on my previous installation (like Internet Explorer
Favorites and History) were still present as were all my saved passwords. Also still tons of errors, mostly DCOM, DHCP not assigning address and MULTIPLE "The [xxx] service terminated unexpectedly... ". A google search mentioned
a possible virus with these errors.
So I uninstalled my installed programs and last night ran the complete Windows Reset (the one that is suppose to take several hours and completely wipe the drive so you can get rid of the computer or do a complete start from scratch. I haven't
done any updates or installs. BUT guess what.. my IE favorites are still present on the C drive AND all my saved passwords still exist under credentials. So the Reset (which is suppose to reformat the drive) obviously didn't work. There were
a few errors during the Reset but appear to have been near the end including:
- Error - "Crash dump initialization failed!" [Source = volmgr; event ID = 6]
- Warning - "Profile notification of event Delete for component {DE3F3560-3032-41B4-B6CF-F703B1B95640} failed, error code is ???" [Source = User Profile Service; event ID = 1534]
- Warning - "Profile notification of event Delete for component {D63AA156-D534-4BAC-9BF1-55359CF5EC30} failed, error code is The system cannot find the path specified" [Source = User Profile Service; event ID = 1534]
- Warning - "The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\WINDOWS\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently
set to 20971520 bytes" [Source = Kernel-EventTracing; event ID = 4]
- Error - "Session "ReadyBoot" stopped due to the following error: 0xC0000188 [Source = Kernel-EventTracing; event ID = 3]
The good news is I'm not getting the "service terminated" errors. Mainly just the DHCP not assigning an address errors.
ANY IDEAS? Before starting to update and install everything again I would like to know it's safe to do so. I'm concerned because if there was a virus and the Reset didn't actually wipe the drive then it may still exist. And
why wouldn't the Rest work?Hi,
First I have a question: Did you redirect any folder under your user profile to another location?
Regarding current information, the event about Readyboot will not affact your operation of this computer.
ReadyBoot is used by the ReadyBoost service that optimizes the boot time of your computer to a minimum.
Kate Li
TechNet Community Support -
how come i was upgraded iso6 on my iPhone, but now I couldn't link up to iCloud, it keeps asking my icloud password then failed login. But my iPad upgraded it works!! how to solve my iPhone using iCloud?
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/). -
Password hint required in password reset through console
We are using OID to handle our user database. One of the problems we are having is that the forgot password feature through the Oracle Identity Management Provisioning Console doesn't really enforce required fields for password reset. I currently have the orclpasswordhint and orclpasswordhintanswer attributes with the following settings: required, viewable, self-editable, and Password Reset Validation. The problem is that if someone has never set their password hint and answer, it will not ask for them on password reset and will just ask for their email address. While we could probably control this from within the application hooking into OID, we want to be able to force the user to enter this data or be unable to use the console to reset their password.
Hi Jay,
i follwed your steps i am getting the below error when i am trying to start manageservers with nodemangers.
<Dec 14, 2010 4:02:47 AM EST> <Critical> <WebLogicServer> <BEA-000386> <Server subsystem failed. Reason: weblogic.security.SecurityInitializationException: Authentication denied: Boot identity not valid; The user name and/or password from the boot identity file (boot.properties) is not valid. The boot identity may have been changed since the boot identity file was created. Please edit and update the boot identity file with the proper values of username and password. The first time the updated boot identity file is used to start the server, these new values are encrypted.
weblogic.security.SecurityInitializationException: Authentication denied: Boot identity not valid; The user name and/or password from the boot identity file (boot.properties) is not valid. The boot identity may have been changed since the boot identity file was created. Please edit and update the boot identity file with the proper values of username and password. The first time the updated boot identity file is used to start the server, these new values are encrypted.
at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.doBootAuthorization(Unknown Source)
at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.initialize(Unknown Source)
at weblogic.security.service.SecurityServiceManager.initialize(Unknown Source)
at weblogic.security.SecurityService.start(SecurityService.java:141)
at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
Truncated. see log file for complete stacktrace
>
<Dec 14, 2010 4:02:47 AM EST> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to FAILED>
I tried with deleting ldap folder also.
Regards
Madhu -
Hi all,
Here's what I understand. Please correct me if I am wrong..
idm 6.0 segregates the concept of locking the account and disabling it. So, if the AccountId policy is set, the user account is locked, not disabled. if he/she has "n" failed login attempts. In previous versions, the account was getting disabled in such a case, which is why locking and disabling were synonymous to me. Anyone can throw a light on this please?
Also, the question is: How can the self-service password reset be implemented if the user account is locked? Basically, the OOTB functionality shows the questionLogin.jsp but will not proceed even on correct answers, just because the account is locked. Only the admin can unlock the account. Has anyone come across this situation?
Any help is highly appreciated. Thanks!
- Adi.This is a correct observation.
The only way to unlock an IDM user whom is locked is via:
- an admin with unlock capabilities unlocking the user
- when the lock expires as defined in the policy
A locked user is not allowed to log in not even via the correct answers and is thus never able to change its password. That is how it is supposed to work.
WilfredS
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