Passwordsync direct method giving error 'already locked by 'Configurator''

Hi idm Gurus
When I am changing the user password from Idm Admin interface user receiving the pwsync failure email and notifying 'com.waveset.exception.LockedByAnother: Item User:35365 already locked by 'Configurator''
where as password successfully changed for the user
Is there any way that I can eliminate to get this error message to user?
Please help me.

Hi idm Gurus
When I am changing the user password from Idm Admin interface user receiving the pwsync failure email and notifying 'com.waveset.exception.LockedByAnother: Item User:35365 already locked by 'Configurator''
where as password successfully changed for the user
Is there any way that I can eliminate to get this error message to user?
Please help me.

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    # See the pacman.conf(5) manpage for option and repository directives
    # GENERAL OPTIONS
    [options]
    # The following paths are commented out with their default values listed.
    # If you wish to use different paths, uncomment and update the paths.
    #RootDir = /
    #DBPath = /var/lib/pacman/
    #CacheDir = /var/cache/pacman/pkg/
    #LogFile = /var/log/pacman.log
    HoldPkg = pacman glibc
    # If upgrades are available for these packages they will be asked for first
    SyncFirst = pacman
    #XferCommand = /usr/bin/curl -C - -f %u > %o
    #XferCommand = /usr/bin/wget --passive-ftp -c -O %o %u
    #XferCommand = /usr/bin/curl -C - %u > %o
    #CleanMethod = KeepInstalled
    Architecture = auto
    # Pacman won't upgrade packages listed in IgnorePkg and members of IgnoreGroup
    #IgnorePkg =
    #IgnoreGroup =
    #NoUpgrade =
    #NoExtract =
    # Misc options (all disabled by default)
    #UseSyslog
    #ShowSize
    #UseDelta
    TotalDownload
    ILoveCandy
    CheckSpace
    # PGP signature checking
    # NOTE: None of this will work without running `pacman-key --init` first.
    # The compiled in default is equivalent to the following line. This requires
    # you to locally sign and trust packager keys using `pacman-key` for them to be
    # considered valid.
    #SigLevel = Optional TrustedOnly
    # If you wish to check signatures but avoid local sign and trust issues, use
    # the following line. This will treat any key imported into pacman's keyring as
    # trusted.
    SigLevel = Optional TrustAll
    # For now, off by default unless you read the above.
    #SigLevel = Never
    # REPOSITORIES
    # - can be defined here or included from another file
    # - pacman will search repositories in the order defined here
    # - local/custom mirrors can be added here or in separate files
    # - repositories listed first will take precedence when packages
    # have identical names, regardless of version number
    # - URLs will have $repo replaced by the name of the current repo
    # - URLs will have $arch replaced by the name of the architecture
    # Repository entries are of the format:
    # [repo-name]
    # Server = ServerName
    # Include = IncludePath
    # The header [repo-name] is crucial - it must be present and
    # uncommented to enable the repo.
    # The testing repositories are disabled by default. To enable, uncomment the
    # repo name header and Include lines. You can add preferred servers immediately
    # after the header, and they will be used before the default mirrors.
    #[testing]
    ## Add your preferred servers here, they will be used first
    #Include = /etc/pacman.d/mirrorlist
    [core]
    # Add your preferred servers here, they will be used first
    Include = /etc/pacman.d/mirrorlist
    [extra]
    # Add your preferred servers here, they will be used first
    Include = /etc/pacman.d/mirrorlist
    #[community-testing]
    ## Add your preferred servers here, they will be used first
    #Include = /etc/pacman.d/mirrorlist
    #[multilib]
    ## Add your preferred servers here, they will be used first
    #Include = /etc/pacman.d/mirrorlist
    [community]
    # Add your preferred servers here, they will be used first
    Include = /etc/pacman.d/mirrorlist
    # An example of a custom package repository. See the pacman manpage for
    # tips on creating your own repositories.
    #[custom]
    #Server = file:///home/custompkgs
    i searched it but i am not sure i understood it quite very well. anyway thanks for help. and its good to be back !!!

    so can anyone of you post your pacman.conf file that is already merged ?? and when i press y when it prompts to import the key it doesn't really import it ! and i dont understand this - i m able to install single package but cant upgrade the system ! okay here is the output -
    [hades@Olympians ~]$ sudo pacman -Syu
    :: Synchronizing package databases...
    core 106.4 KiB 23.1K/s 00:05 [----------------------] 100%
    extra 1186.2 KiB 93.1K/s 00:13 [----------------------] 100%
    community 1048.9 KiB 114K/s 00:09 [----------------------] 100%
    :: Starting full system upgrade...
    :: Replace module-init-tools with core/kmod? [Y/n] y
    resolving dependencies...
    looking for inter-conflicts...
    Targets (204): alsa-firmware-1.0.25-1 alsa-lib-1.0.25-1 alsa-oss-1.0.25-1
    alsa-utils-1.0.25-1 ati-dri-7.11.2-1 autoconf-2.68-2
    automake-1.11.2-1 avahi-0.6.30-6 bash-4.2.020-1
    binutils-2.22-4 bison-2.5-3 bzip2-1.0.6-3
    ca-certificates-20111211-1 cifs-utils-5.2-1 colord-0.1.16-1
    conky-1.8.2git20111107-1 consolekit-0.4.5-2 coreutils-8.15-1
    cracklib-2.8.18-2 cryptsetup-1.4.1-1 curl-7.24.0-1
    db-5.3.15-1 deadbeef-0.5.1-4 desktop-file-utils-0.19-1
    dhcpcd-5.2.12-4 dialog-1.1_20111020-1 dnsutils-9.8.1-2
    dosfstools-3.0.12-1 e2fsprogs-1.42-1 enca-1.13-2
    eventlog-0.2.12-3 expat-2.0.1-7 fakeroot-1.18.2-1 file-5.10-1
    filesystem-2011.12-2 findutils-4.4.2-4
    flashplugin-11.1.102.55-1 flex-2.5.35-5 freeglut-2.8.0-1
    gawk-4.0.0-2 gcc-4.6.2-6 gcc-libs-4.6.2-6 gdbm-1.10-1
    gdk-pixbuf2-2.24.1-1 gettext-0.18.1.1-4
    glib-networking-2.30.2-1 glib2-2.30.2-1 glibc-2.15-4
    glibmm-2.30.1-1 gmtk-1.0.5-2 gnome-icon-theme-symbolic-3.2.2-1
    gnome-keyring-3.2.2-3 gnome-mplayer-1.0.5-1 gnutls-3.0.12-1
    gpm-1.20.6-7 grep-2.10-1 groff-1.21-2 grub-0.97-21
    gstreamer0.10-bad-0.10.22-3 gstreamer0.10-bad-plugins-0.10.22-3
    gstreamer0.10-ffmpeg-0.10.13-1 gstreamer0.10-ugly-0.10.18-4
    gstreamer0.10-ugly-plugins-0.10.18-4
    gtk-update-icon-cache-2.24.9-1 gtk2-2.24.9-1 gtk3-3.2.3-2
    gucharmap-3.2.2-1 gzip-1.4-4 heirloom-mailx-12.5-3
    idnkit-1.0-2 inetutils-1.9.1-1 initscripts-2012.01.3-1
    intel-dri-7.11.2-1 intltool-0.50.0-1 iproute2-3.2.0-2
    iputils-20101006-2 jack-0.121.3-5 jfsutils-1.1.15-3
    jshon-20111222-1 keyutils-1.5.5-1 kmod-4-1 krb5-1.9.2-2
    lame-3.99.3-1 lcms2-2.3-1 less-444-2 libass-0.10.0-3
    libbluray-0.2.1-1 libburn-1.1.8-1 libcap-2.22-2
    libcroco-0.6.3-1 libdatrie-0.2.5-1 libdrm-2.4.30-1
    libdvdnav-4.2.0-2 libdvdread-4.2.0-1 libevent-2.0.16-1
    libgl-7.11.2-1 libglapi-7.11.2-1 libgnome-keyring-3.2.2-1
    libgphoto2-2.4.11-1 libgusb-0.1.3-1 libiec61883-1.2.0-3
    libjpeg-turbo-1.1.1-4 libldap-2.4.28-2 libpcap-1.2.1-1
    libpipeline-1.2.0-2 libpulse-1.1-2 librsvg-2.34.2-1
    libsasl-2.1.23-9 libthai-0.1.16-1 libusb-1.0.8-2
    libusb-compat-0.1.3-2 libvdpau-0.4.1-2 libxfce4ui-4.8.1-1
    libxi-1.4.5-1 libxrandr-1.3.2-2 linux-3.2.2-1
    linux-firmware-20111101-1 lirc-utils-1:0.9.0-10
    lxappearance-0.5.1-3 m4-1.4.16-2 mach64-dri-7.11.2-1
    man-db-2.6.0.2-3 mdadm-3.2.3-1 mesa-7.11.2-1 mga-dri-7.11.2-1
    mjpegtools-2.0.0-1 mkinitcpio-0.8.2-1
    module-init-tools-3.16-1 [removal] mpfr-3.1.0.p3-1
    mpg123-1.13.4-2 mplayer-34426-1 nano-2.2.6-2 ncurses-5.9-2
    network-manager-applet-0.9.2.0-1 networkmanager-0.9.2.0-1
    nss-3.13.1-2 obmenu-1.0-9 openbox-themes-1.0.2-2
    openssl-1.0.0.g-1 p11-kit-0.9-1 pam-1.1.5-2 parted-3.0-4
    patch-2.6.1-3 pciutils-3.1.8-1 pcre-8.21-1 perl-5.14.2-7
    pixman-0.24.2-1 pkg-config-0.26-2 pm-quirks-0.20100619-2
    polkit-0.103-1 poppler-0.18.3-1 poppler-glib-0.18.3-1
    popt-1.16-4 ppp-2.4.5-3 python-distutils-extra-2.29-1
    python-imaging-1.1.7-4 python2-2.7.2-4 r128-dri-7.11.2-1
    raptor-2.0.6-1 readline-6.2.002-1 reiserfsprogs-3.6.21-4
    run-parts-4.0.4-1 savage-dri-7.11.2-1 scrot-0.8-5
    sdl-1.2.15-1 sed-4.2.1-4 sg3_utils-1.33-1 shadow-4.1.4.3-5
    shared-color-profiles-0.1.5-1 sis-dri-7.11.2-1
    smbclient-3.6.2-1 sqlite3-3.7.10-1 startup-notification-0.12-2
    sysfsutils-2.1.0-7 syslinux-4.05-1 syslog-ng-3.3.4-1
    talloc-2.0.7-1 tar-1.26-2 tdfx-dri-7.11.2-1 texinfo-4.13a-7
    transmission-gtk-2.42-2 tzdata-2011n-1 udev-179-1
    unrar-4.1.4-1 upower-0.9.15-1 util-linux-2.20.1-2
    vi-1:050325-2 wavpack-4.60.1-2 which-2.20-5
    wireless_tools-29-6 wpa_supplicant-0.7.3-4 x264-20111030-1
    xcb-util-0.3.8-1 xf86-input-joystick-1.6.0-3
    xf86-video-ati-6.14.3-1 xf86-video-intel-2.17.0-2
    xf86-video-vmware-11.1.0-1 xfconf-4.8.1-1 xfsprogs-3.1.7-1
    xkeyboard-config-2.5-1 xorg-server-1.11.3-1
    xorg-server-common-1.11.3-1 xorg-xinit-1.3.1-2
    zathura-0.0.8.5-4
    Total Download Size: 7.87 MiB
    Total Installed Size: 898.19 MiB
    Net Upgrade Size: 20.59 MiB
    Proceed with installation? [Y/n] y
    :: Retrieving packages from core...
    glibc-2.15-4-i686 7.1 MiB 118K/s 01:02 [----------------------] 90%
    e2fsprogs-1.42-1-i686 7.9 MiB 118K/s 01:08 [----------------------] 100%
    (203/203) checking package integrity [----------------------] 100%
    (203/203) loading package files [----------------------] 100%
    (203/203) checking for file conflicts [----------------------] 100%
    error: failed to commit transaction (conflicting files)
    filesystem: /etc/mtab exists in filesystem
    Errors occurred, no packages were upgraded.
    [hades@Olympians ~]$

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