Paths will not join with join tool

I'm trying to use the join tool on a pencil path but the paths will not join. I saw a similar question earlier, but no answer was given as it was user error. I'm new to Illustrator, and I don't quite get what he/she figured out he/she was doing. One answer was that the open path should not be more than 1 inch apart, and it's not (0.2). I "scrub" with the join tool, get the blue line, but when I release, the line disappears and nothing happens? At this point I can't even figure out what's going wrong so I can backtrack. Ideas anyone?

Please show a screenshot of the two lines.

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