Payment Request Email and errors

Hi there,
It has been over a week now I've been trying to purchase Adobe Creative Cloud Complete in South East Asia throughout your website. I must say that it has been a rather unpleasant experience so far.
First of, I've been experiencing this error "SYS_00001" everytime I tried to purchase Adobe CC. Secondly, the customer services was useless. They told me to wait 2 to 3 working days to get back to me, and they never did (it has been 7 days now). But that's not the main problem.
I am given this mail :
Payment Request
Note: Please do not reply to this e-mail, as it is automated.
Dear Nicolas Ardeley,
Thank you for your recent order.
Your order has been submitted and is awaiting payment. Your order will not be available for download or shipped until payment has been received and processed. If you have already made the transfer, please disregard this notice.
When making payment, you will need to provide your bank with the following information in the currency requested. The payment will be processed by Global Collect B.V. on our behalf.
Please submit the following details for successful order processing:
Total Cost:
S$ 66.00 
Reference Number:
326415123690 (Please include this with your payment).
Company:
Global Collect B.V. 
Bank:
RBS Singapore 
Location:
Singapore 
Account Holder:
Global Collect B.V. 
Account:
Account Number: 100400205 
To avoid processing delays, please print this page and take it with you to make your payment. Any payments placed without all the above information may not be processed. After we receive confirmation that our bank has received your payment, we will send you an e-mail notification.
If payment is not received by 27/09/2013, your order will be cancelled.
Your Order Information
Order Number: 24271670424
Date: 29/07/2013
Total Cost: S$ 66.00
Adobe ID:
Product Name
Qty Ordered
Amount
Creative Cloud membership (one-year)
1
S$ 61.68
SubTotal
S$ 61.68
Shipping
S$ 0.00
Tax
S$ 4.32
Total
S$ 66.00
Contact Us
If you have questions regarding your order, please contact Adobe Customer Service on one of the corresponding numbers below to speak to a Customer Service representative.
And from there, one person told me to wait couple days, and the other told me to do the opposite and contact someone.
So basicaly, I do not want to use any pirated version of your softwares and go legit for once, but I can't. So right now I am using your trials. How am I supposed to tell my clients that I can't finish any of their works because Adobe won't allow me to purchase their softwares ?
I am asking you nicely, what am I supposed to do right now. I am serisouly lost and running out of time and patience.
Regards,
Niko

Hi there,
I've tried using IE, Chrome, firefox etc etc.
I just tried again right now and still comes out with
Server Error
Error:
We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.
Error Number:  SYS_000001
Regards,
Niko

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