PC-Mac issues with sound in PDF created in Acrobat X

I posted part of this in the Reader forum but haven't gotten any replies. I'm not sure if this should be here or the PC forum.
I have a PDF slideshow that I created on a PC for someone to show to her class. She uses a Mac. She has downloaded Reader X and installed it. I don't know what OS she uses, either at home or in class.
I created the slideshow in Lightroom and exported it to pdf. I brought it into Acrobat and added a few slides in the beginning, plus sound that starts at the first Lightroom slide.The sound is an mp3 that I created from my own WAV in an old version of Audition. I have the sound set up as a floating window, to start when that slide appears. She reports that there is no box where I placed it in the slide.
I don't have a Mac to test with, so are there settings in her Reader that can be made so that the sound will play? She can play the source mp3 file separately. Short of that, is there something I can do in the slideshow to make it work on a Mac?

If it is Reader X on the Mac, it should play the same as it does in Windows. (There are no special settings, just the same ones you see in Windows.)
However, there's a distinct possibility that when she opens the PDF, it will open in Apple's Preview application which would NOT open it the same way.
You need to verify that she really is viewing it in Reader X. In the Mac Finder, have her right-click on the file and choose Open With and select Reader X, rather than just double-clicking on the file.

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