PC WILL NOT RECOGNIZE THE bb bOLD 9900
i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized.
I contacted HP support and after 30 minutes of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?
diezdeonate wrote:
OK. Thanks, but how do I repair the rim us drive?
Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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From: sukritd15 <[email protected]>
To: Deborah Karr <[email protected]>
Sent: Friday, February 13, 2015 5:35 AM
Subject: While editing a scanned pdf, Acrobat will not recognize the current font & change to very different font. How can I choose the font I want to match the current document?
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