PDF download failing

I keep getting a message that my PDF download has failed. I have reduced the size of the file from 25 .4 mb to 15.3 mb, tried everything  suggested on your help line including the use of a different browser and computer using windows 8.1 without success. I have had no trouble before downloading larger like files. When I signed into my account I received a message that there was a download was available which I downloaded . It also failed with the message that a critical download has failed. could you please help me with this problem as I am on a strict time limit to get this dowload completed and the document issued. Thank You  Dennis Hawkes

Hi,
Would you send your PDF document to [email protected] as an email attachment? 
I will check it from my end.Please add the link to this forum post for reference.
Regards,
Florence

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