PDF export with link to document defaulting to "Open a web link" instead of "Open a file"

I have a MS Access database and I'm trying to export reports to PDF (I have Acrobat XI Pro) that include a hyperlink to another document on the same drive on my computer. I have tested this with hyperlinked email addresses, and emails export fine to PDF and are still functional, opening a new email in Outlook. The hyperlinks to documents work fine in MS Access, opening a Word, PDF, or other document when clicked.
When I export to PDF, the links to documents say, "This document is trying to connect to: file:" and my filepath. If I say "Allow," the link tries to open in my default web browser, which comes up blank. I've tested this on other computers in our office too. When I right-click the link, I have the option to "Open weblink as a new document" -- this opens the document successfully, but won't be very helpful or fast for our staff. When I examine the link with Tools - Add or Edit Link, I see that the link's action defaulted to "Open a web link" when the PDF was created. This seems like it should be "Open a file." To see if "Open a file" would work in theory, I tried creating a test button in a blank PDF and made the "mouse up" action "Open a file" and linked to various documents on my computer. Each time, the button does not react to being clicked at all, like nothing happened.
I also tried making a basic Word doc with just the hyperlink to another document. It works fine in Word, but, when saved as a PDF, the hyperlink does the same behavior-- tries to connect to the web instead of opening the file on the computer.
I have a lot of experience building Acrobat PDF forms and working in Acrobat, and I'm almost certain I've created links that open another file on the computer in Acrobat before, but I'm out of ideas and an internet search isn't turning up much. I welcome any suggestions for things to try. Thank you!

This is what I currently have, and it attempts to open in a web browser. Do you know of a setting in Acrobat I might need to change, or any other solution to tell Acrobat to open the "file:" URL as a document, not try to start the web browser?

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