PDF signature and "save as"

I haven't been able to find another discussion on this topic, so let me explain my situation and see if someone can help with a solution.
When some is signing a document with reader, a "save as" window pops up and will allow them to save over the original. This in itself is not the problem as I will host the file and prevent them from saving over the original, the problem is I would like a way to automate that "save as" with a pre determined filename and location so the computer novices will not mess things up to bad. Even a default name and location that they can change would be ok.
Thank You in advance.

The application is in IE8 and compatibility view settings are active. The document is uploaded and then added to a list of the person's documents on the same page. When the representative clicks on the hyperlink to access the document, the only missing item is the digital signature. The process of uploading includes receiving the document as an email attachment, a scanned document, or a faxed document (TIFF image). So, in some instances the document is converted to a PDF.

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In the process of troubleshooting I also tried using the Add Files button. That is when I discovered that MS word documents (*.doc, *.docx) are not showing up in the list of supported file types.
The same thing happens when I try converting a single file using the File\Create\Create PDF From File menu item. Just like above the MS word documents do not show up in the list of supported file types.
Looking in my registry entries as suggested by the article linked to by one of the posters above I can see both *.doc and *.docx types registered in the correct place.
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PDF signature and "save as"

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