Peed Off at the end of my tether, going to virgin ...

Once and for all sort this **bleep** problem out.  I am streaming or downloading xbox games.
I have been paying around £100 per month for a **bleep** service now.
Sort it once and for all.
Off and on Off an On
aaaaaaaaaaaaaaaaaaaaaaaaggggggggggggggggggggggghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

gioany wrote:
Sorrry but will give my whole addreess and credit card details next time.  If you are not from BT then dont reply.  I mentioned something like this last time and my broadband comes back to normal.
Why have a bt forum if your not from bt
if you could PM me your credit card details, I will sort it out for you.
With your attitude I can see you going far in this world.
I will not go so far as to wish you all the best in your quest to sort out your problem, may you have many, many happy days sorting it out.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

  • At the end of my tether...

    I am getting no joy at all out of the call centre staff in India, who for all their efforts seem unable to help me with my problem or in fact take the issue very seriously.
    I originally ordered home phone and infinity broadband back on the 9th October, I was informed that BT did not need my MAC code as the line was showing de-tagged and was given a phone activation date of the 26th October and an Infinity engineer visit the same date - this was order number AGTAA912844
    When the paperwork for this order arrived I noticed that the phone number that was on the order was incorrect - I phoned to ammend this information and was told that the only way to gaurantee that the phone number would be ported was to cancel the original order and place a new one. Reluctantly I did this and was given an order number of VOL011-56716064899 this came with an activation date of 4th Nov and an Infinity engineer date of the 5th Nov. (BT also offered a £36 credit as a gesture of good will for the delay with the order)
    On friday 21st October I recieved a voicemail from someone with a Dundee phone number telling me that the date of the 5th had been cancelled, On Monday 24th October I tried to call back on the number provided and the line was either engaged all day or the one time it was answered it seemed the line was left open while a group of women shot the breeze about how awful their monday morning had been.
    I complained through the online chat service and was directed to an Infinity Options team, who after a number of escalatons managed to get me a call back from a Manager by the name of Chris - he told me that the order had been flagged as a duplicate due to the previous cancelled order and that he would rebook the installation for the 5th. He called me back later that evening to confirm that he had booked this again.
    I have now had ANOTHER voicemail from the same guy in Dundee telling me that AGAIN they have cancelled my installation date on the 5th November - today I have tried 3 or 4 times to get through to 'Chris' to see if he can work his magic again and all I ever get is someone in India who will not escallate my call without first having to go through the steps that they can do and having to repeat myself over and over again!
    I am at the end of my teher with BT already and I am not even a customer yet - if this issue is not resolved ASAP then I will be cancelling my order and staying with my current provider - for all the potential benefits of Infinity this is just the most painful order process I have ever experienced.
    Regards
    Alex

    BWEP
    New member
    Sent to      [email protected]
    This is my current situation and like your self I am at the end of my tether
    From the date of installation  20/10/11 I have had problems
    Because the system requires a 24 hour verification  the Engineer can only check that the system is installed from the installation disk NOT that it is working as implied by Page 3 Para 3 " What will happen  on the day"
    On verification and opening the system by   dedication icon you are invited to upgrade to the new Mail box. Which I did
    A further pop up invites you to install a dedicated BT Yahoo Explorer 9
    At no stage was  I been able to use the email system on this dedicated  BT Yahoo installation
    I installed Chrome and was able to use my email .
    This was confirmed by the Eninginee and on Firefox which he installed via on a remote link
    This is a copy of his comments
    The Engineer stated  Quote " Failure of the update like all upgrade were subject to failure  but would downgrade to the original mail box " Unquote
    The resolution of the system was reduced in an attampt to complete the downgrade but Problem was NOT resolved
    His  conclusion was
    UPGRADING   to the new mail box from the system installed by the Installation Engineer corrupted  the dedicated Yahoo  Internet Explorer and attempts  made to Downgrade to the original version failed.
    SOLUTION  Contact system suppliers and have Internet  Explorer unistalled  and reinstalle
    As you will see fron the Addendum this  was  followed through but did not solve the problem
    I am waiting for reply to my request to cancal my contract and on the Engineer's adnitttance is dammiing enough alone  on the grounds for my request  for a cancelletion to be accepted
    Emails were sent to BTHelp but only acknowledged not replied to
    A letter and copies of these were sent to
     Mr Warren Bucklley  Managing Director Customer Services ( signatory of  letter of confrmation  dated 13/10/11  On VOLO11-56420******
    I teleponed Bt london Office and I was told this was NOT  possible !! I asked for his PA. NOT
     possible
    I was then twice put onto the auto number system . Impossible to comperhend !!
    Prior to tlelphoning I had used the auto sytem and an over 60 minute wait the put throught to >India redirected to Glasgow back to India 
    This is a copy  Transcript sent
    SENT VIA INTERNAL HELP CONTACT RE NO 111028-00****
    Original subject matter NOT ABLE TO READ 16 UNREAD EMAILS
    I am advising you of my concern at NOT being able to use my Bt Yahoo
    It was installed on the 20 th Oct and after experiencing difficulties with Reactivation it was activated on the 21 st
    The Agreement states that the Installation Engineer would install the programme on one computer, which presumably means a in usable condition
    How is this possible if the system cannot be reactivated for 24 hrs ?
    If he had been able to check the system he would have found the Shortcut icon did not open a useable system. ( downloaded by him from the installation disk provided.)
    Will NOT send emails
    Shows x number of emails in My Inbox . This is inaccurate
    No emails go to the My Inbox but are all saved as Drafts
    The Speed Test does NOT respond
    An Internal Popup suggested downloading a dedicated BT Yahoo Internet Explorer 9 http://home.bt.yahoo.com/
    This has NOT improved the situation as is exactly as when opened from the Shortcut icon
    Bt Yahoo open from CHROME does provide an intermittent service eg send emails but is NOT RELIABLE
    The Speed Test has been completed once but others attempts the system has
    NOT RESPONDED
    I have sent emails to Tech Services which have NOT been acknowledged
    I have had to contact Tech services by phone which is a mammoth task in itself
    On ONE occasion I had to wait 60 min's for my call to be answered.
    Another occasion I was put through to the wrong Service .I gave them my telephone number prior to being transferred and in the process I was cut off but my call was NOT reconnected
    I have received assistance via a remote link and two lengthy session one some 100 min's plus.
    The session was escalated and transferred to Bt Yahoo [email protected]
    the problem was NOT resolved
    Return call from Tech Services have been arranged but NOT returned. I have spent two wasted days writing in for a 10-00 hr call which did not materialize
    A problem which should be addressed is the proficiency of the diction of the personnel of out sourced Service Facilities . I am sorry but in many cases the lack of clarity makes the problem more difficult and frustrating for the caller.
    As a last resort I contacted Bt London Office and twice was put into the auto system with more frustrating waits
    I rang off and reconnected and insisted I spoke to a " VOICE " NOT the auto system and was eventually connected to Accounts Management. SOME SANITY. I was given a number to ring which was faulty so I was NOT able to take advantage of this . !!
    I was with my previous ISP for ten years but with numerous problems after being taken over by another ISP. I received a cold call from an Infinity Call centre and was promised an excellent service and that I would NOT experience these problems with BT
    In all honesty the problems I had with my previous ISP palls INTO INSIGNIFICANCE the problems that I have experienced with BT through 20 th to today the 28 th .
    I note from reading the Forum that I am NOT alone and I am considering to copying this to the Forum depending on the out come of your reply.
    Since I have NOT had a written/email replies from previous emails it is my intention to mail recorded delivery copies of this to the Chief Executiveof ,BT Open Reach  and  Managing Directors ,  as copy list
    I have sent copies of previous emails regarding these problem to Mr Warren Buckley, BT Customer Services Manager but not had the courtesy of reply. this was by first class post hence my intended use of recorded delivery
    Need I say more
    Barrie Peaple
    ps By my count NOT is repeated 13 time !!
    ADDENCDUM 29-10-11
    BT  Tech Services called at 0900-hrs today having been requested on the intermail system
    Click here: BT.com Help  from to call between 12-15,00hrs
    The system was operated by him via remote link
    The Engineer stated  Quote " Failure of the update like all upgrade were subject to failure  but would downgrade to the original mail box " Unquote
    The resolution of the system was reduced in an attampt to complete the downgrade but Problem was NOT resolved
    His  conclusion was
    UPGRADING   to the new mail box from the system installed by the Installation Engineer corrupted  the dedicated Yahoo  Internet Explorer
    and attempts  made to Downgrade to the original version failed.
    SOLUTION  Contact system suppliers and have Internet  Explorer unistalled and reinstal
    1400 hrs
    Making a final attempt to use  Bt Yahoo  as prescribed by Bt on their dedicated choice of Browser
    Attempt (1)  Control Panel>>>> Programmes and feature >>> Turn windows on and off >>>  shutdown and restarted  after both steps >.> Bt Yahoo was opened via the IE icon >>>system did NOT reconfigure after restart
    >>. Problem was NOT resolved
    Attempt (2 ) was repeated by turning off >>> shutdown and restareted >>> Internet Explorer was download from Firefox and reinstalled >> shutdown and restart >> System reconfigured >>> Bt Yahoo was opened via the IE icon >>> Problem was NOT resolved
    Attempt (3) As (1)  Bt Yahoo was opened via the IE icon >>> Problem was NOT resolved
    About to Make a final Attempt (4) repeating Attempt (1) system did NOT reconfigure after restart >>> Problem was NOT resolved
    15-10 hrs
    MY FINAL CONCLUSION  Windows Explorer has been fatality corrupted by  the Mail Box Upgrade and on this premise it is my intention to request a cancellation of my contract in that the corruption caused BT Yahoo was unusable on the  recommended  dedicated   Windows Explorer server
    I wi!! keep the forum posted
    BWEP

  • Hich I didn't understand.  I'm at the end of my tether. My OS is windows 8.

    hich I didn't understand.  I'm at the end of my tether. My OS is windows 8.

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    I've been a customer of BT for 16 years (that's loyalty!) but over the last 3 months I'm now at the end of my tether.
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    Hi drunner,
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    I'm sorry for all the problems you're having.  I'm happy to give you a hand from here and get you sorted.
    Click on my username and under the "about me" section you'll see the link to get in touch with us.  Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
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    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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