At the end of my tether with the poor service from...
I have been having constant dropping of my so called super fast fibre optic broadband over the past few months. It has been so slow its painful. I have contacted BT on numerous occasions and I am now sick and tired with having to phone and explain and perform the same thing over and over and over again just to be told it is nothing to do with their end. If there is not a problem with your equipment then why, if I turn the HUB off does the speed go back up for about an hour or two. I am having to do this up to 10 times a day.
And just when I think it can't get any worse I asked if I could end my contract because I was not receiving the service I am paying for and was told I would have to pay. What a joke! Who pays for a service they are not receiving?
I then phoned up to find out when my contract runs out and was asked if I wanted to renew the contract. When I explained to the lady the troubles I've been having she went away and told me she would see what she could do. I felt a big relief fall from my shoulders. I thought at last someone is going to help me sort out my problem. Well how wrong was I? The lady asked me if I had been sent a new HUB to which I said no, so she offered to send a new one but I would have to renew my contract for a year. Another joke.
When I first changed to fibre optic it was great but now i wish i had never changed to it. All I would like now is to get the problem sorted or get rid of it at no further cost to myself.
Just a few lines to assure you you are not alone regarding speed delivery. By no means.
I'm on Infinity 2 with HH5 - was virtually guaranteed 63 d/l and told possibly even up to 78. My actual speeds are nearer 15 (yes 15!) to 28 d/l if I am lucky. I've played all the obligatory games of checking and posting and reviewing my HH stats - and of course wasting my time with India "help" customer services who are instructed to read from a script of inane generalities which are usually completely irrelevant and have no connection whatsoever with a user's Specific problem.
It more often than not turns out that the automated monitoring system imposes a software called DLM = Digital Line Management = which (with the endless excuse of improving line stability) increases noise margins and drastically reduces speed. This can kick in pretty rapidly and can take at least 3 to 4 days to modify itself - if indeed at all!!! Usually an Openreach engineer visit is then needed - who will re-set the Profile to what it is you are supposed to be paying for ..... then of course it is totally possible that DLM will re-emerge and the same old cycle of troubles will have to be endured.
We pay in good faith at the outset on the back of so many promises - only to be cynically let down and dismissed once signed up. It is quite wrong we have to continually argue our case to (try) to get anywhere and are always reminded that we are tied into contracts with expensive escape clauses - or that an engineer's visit is only free IF it is proved the fault is not inside your house - which it very rarely is! This is often more an Ordeal than a subscribed service. Superfast reliable Broadband in the UK ? Ha!
Similar Messages
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Account issues - at the end of my tether with BT
I've been a customer of BT for 16 years (that's loyalty!) but over the last 3 months I'm now at the end of my tether.
I upgraded my broadband & phone package in October 2013. BT closed my old account and set up a new one.
First of all the new broadband is rubbish (but that's another post!) but my main issue is with billing.
I received a link to set up MyBT which didn't work. I kept trying to use my btinternet mail account, it's says this is already registered with an account (that'll be the one that I was told was closed)...
I can still log in to my old account on MyBT but it says last payment was September (correct) but can't do anything else with it.
I now keep getting phone calls to pay my bills. The old account was (again) apparently closed so the direct debits have been cancelled. The details on the old account were meant to have transferred over to the new one, but this hasn't happened.
I have called umpteen times & used live chat, as nice as they are the issue never gets sorted.
They won't give me my account number over the phone or chat, so I can't set up a direct debit with my bank, in the meantime it looks like I'm a poor payer.
I am totally demented with this. How hard can it be???
I just want details of my new account so that I can pay it & check it online. And I want the old one closed!
Sorry if this seems like a rant but I am totally demented with it.Hi drunner,
Thanks for posting!
I'm sorry for all the problems you're having. I'm happy to give you a hand from here and get you sorted.
Click on my username and under the "about me" section you'll see the link to get in touch with us. Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Totally at the end of my tether with bill and pric...
New to this but totally at my wits end over it. I rang BT end of Dec and asked to be put on the anytime price plan as they were going to charge me £32 a month from £24.50 a month as I was making daytime calls.
I simply asked if I could clear my account and then be put on an anytime plan from Jan. I was told I owed £7.75, queried this but they insisted it was correct. I wrote a cheque for £7.75. Got letters after sayin I would be paying £17.50 anytime plan which was a £2 reduction for being with BT for a while. Then got a letter they would take £20 a month from me. I rang and then got told it would be £17.50 as we had agreed. They had received my cheque.
Now my latest bill says I am £50.45 in debit and from April will be charged £31.50 a month. yet other parts of the bill says I will be paying £19.50 from Feb to May with a £2 reduction.
I need a degree to understand the bill. Numerous phone calls and I still cannot understand it all HELP, its taking over my life trying to sort it. How fantastic it would be if you could help me.You're right - the bills can be terribly difficult to fathom.
First things first, the £17.50 basic charge is correct (line rental £14.60 + Anytime calls £4.90 - £2 discount). But your monthly payment ought to be a bit more to cover chargeable calls, unless you're absolutely sure not to make any.
Your bill should be in 4 sections:
1. Your starting credit, hopefully a minus figure. This is the payments you have made since the previous bill, adjusted by any credit or debit brought forward.
2. Your basic charges. This is in advance and should be 3 x £17.50 = £52.50, but there may be items brought forward.
3. Additional charges. Obviously, this is what you used above your basic charges.
4. The bottom line.
If you paid £17.50 a month and there were no other factors, your bill would show payments of £52.50 in section 1, charges of £52.50 in section 2, and zero in sections 3 & 4.
But, as you rightly surmised, to get a bill like that you would need to start with a zero balance, and that clearly has not happened. I'm guessing that the £50.45 debt is the bottom line on your latest bill, in which case it will not relate to advance charges as suggested by oldie68. It is a debit; if it is correct your future monthly payments would have to cover it, and an extra £14 a month against a debit of £50 is not unreasonable.
If you can post details of your latest bill (with any personal information deleted) we could try to unpick it for you to see if it is correct.
You can click the white star next to this message if you think it was helpful. -
At the end of my tether with ADSL broadband! Advic...
I have been experiencing problems with my ADSL broadband for a year. I am less than 1km from my BT exchange. I currently use an independent ISP (Zen) and my own modem (Billion BiPAC 7800N).
Symptom 1: Intermittent audible noise on voice line which is accompanied by ADSL modem randomly losing sync. The noise on the voice line sounds like crackling or someone rustling cellophane, or sometimes squeaking. If I turn off the modem or unplug it from the microfilter, the noise on the voice line generally gets quieter or stops.
Symptom 2. Intermittent modem sync loss a few seconds after picking up or putting down phone receiver.
I have tried everything I can think of: brand new modem, turning router off/on, new microfilters (x3), plugging permanently into test socket, ditched Siemens cordless phone and using BT branded corded, changed ISP, disconnecting all other household appliances when the probelm occurs. I have only the master socket, no extensions.
BT have sent engineers on 3 occasions, but the problem never occurs when they are here. They have replaced the master socket, and wiring inside my house terminating in a new black sausage connector at my fascia board. They have fiddled around on the telephone pole across the street, and in the green cabinet down the road. They have put meters on the line. But they say the line is absolutely fine. They are quite happy to close the ticket every time, even though I have not agreed the problem is resolved. Sometimes the problem recurs within hours of the engineer leaving. Yet sometimes the problem goes away for days or weeks, but has always returned.
Can anyone give any advice on getting this resolved? It is driving me, almost quite literally, insane.
I am just about to throw in the towel, cancel the BT line rental and the ISP contract, and try switching to cable, which I feel now I should have done a long time ago. BT just do not seem willing to put the effort in to get to the bottom of this problem. It would seem like common sense to agree to send an engineer out on a day when the problem is occuring, but this seems completely out of the question to such a sophisticated company.
Thanks
Robimjolly wrote:
you can't seriously expect and engineer on standby to drive to your home immediately you phone
I am not for one moment suggesting I have a personal engineer on standby as you seem to be implying.
BT is a very large company with very many customers, and a measurable number of these have intermittent problems. Apart from myself, I have personally met quite a few in this category, and there seem to be a fair number voicing their problems on this forum.
It does not seem unreasonable to me for BT to adopt a different business process to such problems than currently. A proportion of the engineers could be in teams that respond specifically to intermitent faults and customers with such faults could expect, after a number of failed visits, to get hold of one on the day the problems are occurring. The current approach, whereby an engineer turns up many days after a customer has gone through a day of hell, with inaudible voice line and non-existent broadband, only to shrug, say no fault found, and close the ticket, is quite lamentable. It is deeply frustrating and insulting to customers in equal measure. Still, I suppose it keeps the senior management happy by minimizing outstanding fault numbers, so keeping performance bonuses intact, etc. However, it does nothing for elevating the status of BT in the eyes of customers. -
I'm tired of this problem of not being able to access itunes on my laptop and now no internet access despite connection and strength being excellent. What are windows playing at? Worked perfectly well until recently. Very frustrating and time consuming!
Just a few lines to assure you you are not alone regarding speed delivery. By no means.
I'm on Infinity 2 with HH5 - was virtually guaranteed 63 d/l and told possibly even up to 78. My actual speeds are nearer 15 (yes 15!) to 28 d/l if I am lucky. I've played all the obligatory games of checking and posting and reviewing my HH stats - and of course wasting my time with India "help" customer services who are instructed to read from a script of inane generalities which are usually completely irrelevant and have no connection whatsoever with a user's Specific problem.
It more often than not turns out that the automated monitoring system imposes a software called DLM = Digital Line Management = which (with the endless excuse of improving line stability) increases noise margins and drastically reduces speed. This can kick in pretty rapidly and can take at least 3 to 4 days to modify itself - if indeed at all!!! Usually an Openreach engineer visit is then needed - who will re-set the Profile to what it is you are supposed to be paying for ..... then of course it is totally possible that DLM will re-emerge and the same old cycle of troubles will have to be endured.
We pay in good faith at the outset on the back of so many promises - only to be cynically let down and dismissed once signed up. It is quite wrong we have to continually argue our case to (try) to get anywhere and are always reminded that we are tied into contracts with expensive escape clauses - or that an engineer's visit is only free IF it is proved the fault is not inside your house - which it very rarely is! This is often more an Ordeal than a subscribed service. Superfast reliable Broadband in the UK ? Ha! -
How do I include the End of Paragraph character with the other characters in a GREP definition?
I have a character style that changes the line spacing. The GREP definition that applies it is a period. This selects everything bu t the Endo of Paragrpah character (EOP). The result is that the entire paragraph reformats but the last line of text has the wrong spacing.
I am new to GREP and have not yet found a way to include the EOP character in the change. I have tried the statement : .*$ but that has no affect.JES5910 wrote:
Try defining a paragraph style with a smaller font and leading size then the default style and apply it to the pragraph using GREP definition of a period (all characters).
That's exactly what I did. I started with 12/14 and changed to to a style using 8/9. Everything changed.
There is no need to select all the text in a paragraph to assign a paragraph style since the style is aparagraph level attribute. You cannot have more than one paragraph style applied to a single paragraph, so it is IMPOSSIBLE that the end of paragraph marker has a different paragraph style applied than the rest of the paragraph. It IS possible, however, to apply a different character style or local formatting to it (and that's one reason it's better to use a triple-click instead of dragging to select an entire paragraph), so if the last line is not picking up the corrct spacing, the EOP character is either character styled or locally formatted.
The only way you would know if this is the case is by selecting the EOP character, either as part of the entire paragraph, or by itself. If the paragraph style is then listed with a plus sign, there's local formatting applied. If not, check the character styles panel and I think you'll see a character style applied there (it would say mixed if you've selected the entire paragraph, unless of course you've applied the same character style to everything, which would be a major mistake).
You can use GREP to remove the character style, if that's what it is, by searching for \r and in the change format set the character styel to [None]. This would work for all paragraphs regardless of waht the leading should be. If the incorrect specification is a local format, however, you would have to either select all text and remove local formatting (which might remove somethign you want, as well) or set up GREP searches to look for the \r with the correct paragraph style in the find formatting, then change the leading explicitly for that style inthe change formatting. -
I am getting no joy at all out of the call centre staff in India, who for all their efforts seem unable to help me with my problem or in fact take the issue very seriously.
I originally ordered home phone and infinity broadband back on the 9th October, I was informed that BT did not need my MAC code as the line was showing de-tagged and was given a phone activation date of the 26th October and an Infinity engineer visit the same date - this was order number AGTAA912844
When the paperwork for this order arrived I noticed that the phone number that was on the order was incorrect - I phoned to ammend this information and was told that the only way to gaurantee that the phone number would be ported was to cancel the original order and place a new one. Reluctantly I did this and was given an order number of VOL011-56716064899 this came with an activation date of 4th Nov and an Infinity engineer date of the 5th Nov. (BT also offered a £36 credit as a gesture of good will for the delay with the order)
On friday 21st October I recieved a voicemail from someone with a Dundee phone number telling me that the date of the 5th had been cancelled, On Monday 24th October I tried to call back on the number provided and the line was either engaged all day or the one time it was answered it seemed the line was left open while a group of women shot the breeze about how awful their monday morning had been.
I complained through the online chat service and was directed to an Infinity Options team, who after a number of escalatons managed to get me a call back from a Manager by the name of Chris - he told me that the order had been flagged as a duplicate due to the previous cancelled order and that he would rebook the installation for the 5th. He called me back later that evening to confirm that he had booked this again.
I have now had ANOTHER voicemail from the same guy in Dundee telling me that AGAIN they have cancelled my installation date on the 5th November - today I have tried 3 or 4 times to get through to 'Chris' to see if he can work his magic again and all I ever get is someone in India who will not escallate my call without first having to go through the steps that they can do and having to repeat myself over and over again!
I am at the end of my teher with BT already and I am not even a customer yet - if this issue is not resolved ASAP then I will be cancelling my order and staying with my current provider - for all the potential benefits of Infinity this is just the most painful order process I have ever experienced.
Regards
AlexBWEP
New member
Sent to [email protected]
This is my current situation and like your self I am at the end of my tether
From the date of installation 20/10/11 I have had problems
Because the system requires a 24 hour verification the Engineer can only check that the system is installed from the installation disk NOT that it is working as implied by Page 3 Para 3 " What will happen on the day"
On verification and opening the system by dedication icon you are invited to upgrade to the new Mail box. Which I did
A further pop up invites you to install a dedicated BT Yahoo Explorer 9
At no stage was I been able to use the email system on this dedicated BT Yahoo installation
I installed Chrome and was able to use my email .
This was confirmed by the Eninginee and on Firefox which he installed via on a remote link
This is a copy of his comments
The Engineer stated Quote " Failure of the update like all upgrade were subject to failure but would downgrade to the original mail box " Unquote
The resolution of the system was reduced in an attampt to complete the downgrade but Problem was NOT resolved
His conclusion was
UPGRADING to the new mail box from the system installed by the Installation Engineer corrupted the dedicated Yahoo Internet Explorer and attempts made to Downgrade to the original version failed.
SOLUTION Contact system suppliers and have Internet Explorer unistalled and reinstalle
As you will see fron the Addendum this was followed through but did not solve the problem
I am waiting for reply to my request to cancal my contract and on the Engineer's adnitttance is dammiing enough alone on the grounds for my request for a cancelletion to be accepted
Emails were sent to BTHelp but only acknowledged not replied to
A letter and copies of these were sent to
Mr Warren Bucklley Managing Director Customer Services ( signatory of letter of confrmation dated 13/10/11 On VOLO11-56420******
I teleponed Bt london Office and I was told this was NOT possible !! I asked for his PA. NOT
possible
I was then twice put onto the auto number system . Impossible to comperhend !!
Prior to tlelphoning I had used the auto sytem and an over 60 minute wait the put throught to >India redirected to Glasgow back to India
This is a copy Transcript sent
SENT VIA INTERNAL HELP CONTACT RE NO 111028-00****
Original subject matter NOT ABLE TO READ 16 UNREAD EMAILS
I am advising you of my concern at NOT being able to use my Bt Yahoo
It was installed on the 20 th Oct and after experiencing difficulties with Reactivation it was activated on the 21 st
The Agreement states that the Installation Engineer would install the programme on one computer, which presumably means a in usable condition
How is this possible if the system cannot be reactivated for 24 hrs ?
If he had been able to check the system he would have found the Shortcut icon did not open a useable system. ( downloaded by him from the installation disk provided.)
Will NOT send emails
Shows x number of emails in My Inbox . This is inaccurate
No emails go to the My Inbox but are all saved as Drafts
The Speed Test does NOT respond
An Internal Popup suggested downloading a dedicated BT Yahoo Internet Explorer 9 http://home.bt.yahoo.com/
This has NOT improved the situation as is exactly as when opened from the Shortcut icon
Bt Yahoo open from CHROME does provide an intermittent service eg send emails but is NOT RELIABLE
The Speed Test has been completed once but others attempts the system has
NOT RESPONDED
I have sent emails to Tech Services which have NOT been acknowledged
I have had to contact Tech services by phone which is a mammoth task in itself
On ONE occasion I had to wait 60 min's for my call to be answered.
Another occasion I was put through to the wrong Service .I gave them my telephone number prior to being transferred and in the process I was cut off but my call was NOT reconnected
I have received assistance via a remote link and two lengthy session one some 100 min's plus.
The session was escalated and transferred to Bt Yahoo [email protected]
the problem was NOT resolved
Return call from Tech Services have been arranged but NOT returned. I have spent two wasted days writing in for a 10-00 hr call which did not materialize
A problem which should be addressed is the proficiency of the diction of the personnel of out sourced Service Facilities . I am sorry but in many cases the lack of clarity makes the problem more difficult and frustrating for the caller.
As a last resort I contacted Bt London Office and twice was put into the auto system with more frustrating waits
I rang off and reconnected and insisted I spoke to a " VOICE " NOT the auto system and was eventually connected to Accounts Management. SOME SANITY. I was given a number to ring which was faulty so I was NOT able to take advantage of this . !!
I was with my previous ISP for ten years but with numerous problems after being taken over by another ISP. I received a cold call from an Infinity Call centre and was promised an excellent service and that I would NOT experience these problems with BT
In all honesty the problems I had with my previous ISP palls INTO INSIGNIFICANCE the problems that I have experienced with BT through 20 th to today the 28 th .
I note from reading the Forum that I am NOT alone and I am considering to copying this to the Forum depending on the out come of your reply.
Since I have NOT had a written/email replies from previous emails it is my intention to mail recorded delivery copies of this to the Chief Executiveof ,BT Open Reach and Managing Directors , as copy list
I have sent copies of previous emails regarding these problem to Mr Warren Buckley, BT Customer Services Manager but not had the courtesy of reply. this was by first class post hence my intended use of recorded delivery
Need I say more
Barrie Peaple
ps By my count NOT is repeated 13 time !!
ADDENCDUM 29-10-11
BT Tech Services called at 0900-hrs today having been requested on the intermail system
Click here: BT.com Help from to call between 12-15,00hrs
The system was operated by him via remote link
The Engineer stated Quote " Failure of the update like all upgrade were subject to failure but would downgrade to the original mail box " Unquote
The resolution of the system was reduced in an attampt to complete the downgrade but Problem was NOT resolved
His conclusion was
UPGRADING to the new mail box from the system installed by the Installation Engineer corrupted the dedicated Yahoo Internet Explorer
and attempts made to Downgrade to the original version failed.
SOLUTION Contact system suppliers and have Internet Explorer unistalled and reinstal
1400 hrs
Making a final attempt to use Bt Yahoo as prescribed by Bt on their dedicated choice of Browser
Attempt (1) Control Panel>>>> Programmes and feature >>> Turn windows on and off >>> shutdown and restarted after both steps >.> Bt Yahoo was opened via the IE icon >>>system did NOT reconfigure after restart
>>. Problem was NOT resolved
Attempt (2 ) was repeated by turning off >>> shutdown and restareted >>> Internet Explorer was download from Firefox and reinstalled >> shutdown and restart >> System reconfigured >>> Bt Yahoo was opened via the IE icon >>> Problem was NOT resolved
Attempt (3) As (1) Bt Yahoo was opened via the IE icon >>> Problem was NOT resolved
About to Make a final Attempt (4) repeating Attempt (1) system did NOT reconfigure after restart >>> Problem was NOT resolved
15-10 hrs
MY FINAL CONCLUSION Windows Explorer has been fatality corrupted by the Mail Box Upgrade and on this premise it is my intention to request a cancellation of my contract in that the corruption caused BT Yahoo was unusable on the recommended dedicated Windows Explorer server
I wi!! keep the forum posted
BWEP -
hello
I have problem with regist my visa and I cannot buy from store
the message came in the end of form is says
the phone number must be a 7-digit number
and I have writed but not accepted
iam from saudi arabia
my mobile is 966504850992
pls answer
thanks
dfr aldossaryWow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
At the end of my tether have had 6 engineer visits...
Hi - wondering if anyone here can help me or suggest who I can talk to to get some help.
I have a recurring problem which happens a few times daily - my broadband will cut out and, at the same time, there will be crackling and hissing on the phone line. I've had 6 BT engineer visits so far, most of whom claim to have done 'something', but nothing has improved the problem at all. For most of the time I've been running out of the test socket so my internal wiring doesn't have an effect:
1. The first guy (broadband engineer) did something 'at the cabinet' and claimed it should be OK - it wasn't. He also installed one of those sockets that separates the phone from the broadband at the master socket, just in case it helped.
2. The second guy (broadband engineer) said 'loads of things are wrong at the exchange', fixed them and the problem remained.
3. The third guy (phone engineer) said he changed which pair was being used on a cable going through some trees - this made no difference.
4. The fourth guy (phone engineer) looked at the box on the telegraph pole at the end of our drive, said it was full of water and corroded, and fixed that. No difference.
5. The fifth guy (phone engineer) said there was nothing wrong with the line, but noticed some noise, and said it seemed to stop when the router was unplugged. He plugged my internal wiring back in and said it wasn't making any difference. Still the problem occurred. He mentioned something called a 'special field investigation' as being what would be needed if the problem continued.
6. The sixth guy (broadband engineer) today said the problem was my internal wiring (despite my protestations that the problem occurred when using the test socket), and disconnected it altogether. Did tests at my house and the exchange and said it was all fine now. An hour later my line goes down and the phone noise is back (despite the excellent and calm weather).
I tried have tried two different routers (my BT Home Hub 3 and also an older Belkin router) - the problem's there on both. What seems to happen (particularly on the Home Hub 3) is that the noise margin just drops lower and lower over the course of a few hours until the connection fails, the phone gets noisy and (usually) the router needs to be reset.
I have another guy visiting on Thursday. I am starting to get frustrated calling up the call centre each time and going through the same old process of having them tell me they'll reset my line, that not working, getting an engineer out, them turning up while the intermittant fault isn't occuring, trying to find something to fix and either fixing that or just telling me everything seems to be OK, and that, unless the fault is happening while they're there, there's nothing I can do. Whenever I ask the call centre for a 'special field investigation' they don't seem to know what that is.
Question - what can I do in this situation? I'm feeling that BT is charging me for a service it's unable to provide, and they don't seem willing or able to make the broadband work properly. Presumably what is needed is for whatever equipment they use (or people) to find these faults to spend sufficient time monitoring the line (which might be a whole day) so that they can find what is causing the problem.
I have a suspicion that the fact that my line goes overhead through a lot of trees could be a part of the problem, but I guess it could be anything.
Is there another department that I can talk to that can prioritise getting this resolved? It's costing me a huge amount of time and, since I rely on the internet connection for work, money.
My current router stats are as below, although not sure they'll be of much use:
Data Rate(Kbps)
6676
444
Noise margin (dB)
6.7
23.1
Output power (dBm)
13.1
0.0
Attenuation (dB)
48.5
26.9
If someone from BT sees this and can help, please do!
Thanks in advanceSo the engineer came and, of course, everything was working ok. He did fit some kind of RF filter on my main socket, and 'changed the pair' on one of the outside cables. Since then, I've only had a noisy line once, and seem to have been connected for 3 days solid, which is a record!
I've switched back to my BT Home hub 3, which guavas me more stats. The line has previously given me up to 6mb/s, now only getting 1.6.
Do you think, now the line seems more stable, with the stats below I should be able to maintain a higher speed now?
Thanks
Line state: Connected
Connection time: 3 days, 02:19:39
Downstream: 1.601 Mbps
Upstream: 444.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 17.7 dB / 22.6 dB
Line attenuation (Down/Up): 44.8 dB / 27.0 dB
Output power (Down/Up): 18.6 dBm / 12.6 dBm
FEC Events (Down/Up): 3144673 / 0
CRC Events (Down/Up): 14434 / 38
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 111873 / 10
Error Seconds (Local/Remote): 1011 / 4 -
Automatic tab when reaching the end of a field with limited character number
Hello!
Is there a way of activating an automatic tab behaviour when the user reaches the end of a field with limited character number?
I'd like the cursor to jump to the next field in tab order automatically.
Possible?
Thank you for any hints!
MarcosHi,
What if you tried something like the following example? This works using formCalc on the change event for the field the user is currently typing into:
var fullCount = 3
var currentString = xfa.event.newText
if(Len(currentString) >= fullCount)then
xfa.host.setFocus("TextField2")
endif
Or, if you prefer javaScript:
var fullCount = 3;
var currentString = xfa.event.newText;
if(currentString.length >= fullCount){
xfa.host.setFocus("TextField2");
These work very smoothly.
Hope this helps!
Stephen -
I am trying to get a good copy of my home video on DVD using IDVD. On editing the video all the viewing screens show the video perfectly in HD. When I burn the video to DVD all the end results are buzzy with squiggly lines. Any fix? Thanks?
Hi
There are several layers to this Q
A. There are no HD in DVD - DVD is as standard only SD-Video what ever tools used to produce it !
iDVD or DVD-Studio Pro or Roxio Toast™ - will only make SD-Video on DVD
B. DVD can be better or worse
• Using "Share to iDVD" is no good way - Better is Share to Media Browser and as Large (NOT HD as result will be worse)
• Using iMovie'08 or 09 or 11 - are not tools to chose if highes quality is of importance - iMovie up to HD6 or FinalCut any version is far better as they send over all lines to iDVD and not only every second one.
• Using Right encoder quality depending on movie and Manu duration is very important
• Use of high quality brand of DVD - is important - I use Verbatim DVD-R
• Type of DVD - DVD-R plays on more DVD-Players (even old ones)
• Burn speed - I set it down to x4 - resulting in less burn errors - plays on more players
• I secure a minimum of 25Gb free space on Start-Up Mac OS hard disk as iDVD and Mac OS needs this and it can not be taked from other hard disks - has to be here.
• What You feed iDVD does matter
Video codecs
Audio file formats
Photo file formats
Yours Bengt W -
Hich I didn't understand. I'm at the end of my tether. My OS is windows 8.
hich I didn't understand. I'm at the end of my tether. My OS is windows 8.
Nobody from Apple answers any questions here other than those that go longer than 24 hours without a response and all that those Apple people do is to direct users to kb articles that might help in given situations. It pretty much ends there. So don't expect "Apple" to hear your pleas.
if you want help from Apple, make an appointment at an Apple store and see if they can diagnose the problem for you. The only other thing that I could suggest is to connect your iPad to another computer running iTunes. If iTunes sees the iPad, then the issue is on your computer somewhere. If you try this, you want to turn off auto sync on the other computer. Launch iTunes and go to Edit>Preferences>Devices>Prevent iPods, iPhones and iPads from syncing automatically. -
White Paper: End-to-End Client/Server Security with the Adobe Flash Platform
Today we released a sorely needed white paper on end-to-end client/server security with the Adobe Flash Platform. This information is directly applicable to the Adobe LiveCycle family as well as Flash RIAs.
http://www.slinnbooks.com/books/enterprise/securityWhitePaper.shtml
Thank you,
Mike
Michael Slinn
http://micronauticsresearch.com
http://slinnbooks.comHai,
Delete the certificate in the ABAP system and try importing the new certificate from the EP instance(ADS) and export into the ABAP and check...
Thanks and Regards, -
How can I get Firefox to automatically rename images when clicking "Save image as" on the menu, when an image with the same file name already exists in the folder??
Hello,
That is not a feature that is supported natively within Firefox but there are various add-ons which I think will do the job you need.
The one I have used is [https://addons.mozilla.org/en-US/firefox/addon/web-slide-show/?src=search Web Slide Show]. This is primarily an add-on for viewing a slideshow of images when they are presented as thumbnails on a web page. However once you are in the slideshow there is a download button which will download all the images in the slideshow. It will automatically rename the images if an image with the same name already exists in the folder.
If you don't like that add-on then here are some others that may do the same job:
* [https://addons.mozilla.org/en-US/firefox/addon/image-download-%E2%85%B1/?src=search Image Download II]
* [https://addons.mozilla.org/En-us/firefox/addon/image-picker/ Image Picker]
I hope that helps. Let me know if not.
Also I notice that you are using Firefox v23. That is now an outdated version. To get the latest security updates I suggest updating to version 24. See the support article here: [[Update Firefox to the latest version]]. -
The provider is not compatible with the version of Oracle client
We are running Server 2012 64 bit with multiple homes one is 32 bit and the other 64 bit. We installed the 64 bit first then the 32 bit next in order to get our Classic ASP WebSite that is using COM+ and OLEDB to see the provider.
C:\oracle\product\12.1.0\x86
C:\oracle\product\12.1.0\x64
The other Websites are ASP.Net 4.0 and are running in 64 bit application pools. They are using a DAL .Net assembly built x64 with a reference to the 64 bit ODP.Net version 4.121.1.0 in C:\oracle\product\12.1.0\X64\client_1\odp.net\bin\4.
I also see there is another folder C:\oracle\product\12.1.0\X64\odac_1\odp.net\bin\2.x with version 2.121.2.0. We are on running Framework 4.0 but when I switch to this version it works but with the version out of the bid\4 we are receiving the following error when the 64 bit Websites call the assembly:
The provider is not compatible with the version of Oracle client
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: Oracle.DataAccess.Client.OracleException: The provider is not compatible with the version of Oracle client
Source Error:
Line 87: mDataSource = dataSource
Line 88: mConnectionString = GetDBConnectionString(dataSource)
Line 89: mConnection = New OracleConnection(mConnectionString)
Line 90: mParams = New List(Of IDbDataParameter)
Line 91: End Sub
I have not been successful in getting this to work after spending endless hours, so any help would be appreciated.Hi,
Oracle Client/ODP build with certified Visual C++ Libraries so application using ODP.NET requires "runtime components of Visual C++ Libraries" to be installed.
Oracle Database Client installation includes the Visual C++ Libraries but ODAC doesn't contain these libraries which may cause such issue.
Please check the Note 43208.1 for the particular version of Visual C++ installs with Oracle Database Client installation(e.g. 11.2.0 Database Client installs Visual C++ .NET 2005) and also you can refer the windows event log error massage to verify which version of Visual C++ is missing.
thanks and regards
Venkat
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