Periodic report on the classification of discussion

Hi,
I was just wondering if some sort of a report be published periodically on the nature of problems discussed in various forums. As discussed previously in one of the posts of ABAP Development Forum, a subclassification of the nature of problem will certainly help in searching and, at a later point, reporting on the nature of problems discussed most actively. Then, gurus like Thomas Jung can take some time out of their busy schedule and write a weblog on that category so as to help newbies as well as experts.
For the rest of us, still trying to learn and surely enjoyingSAP, we will have an idea about what the rest of the world is stumbling across and perhaps share our modest knowledge with the rest of the community.
Regards
Shehryar

Hi Hunt
There are quite a few posts on the subject on the forums.
Basically you can do one of these things:
1) Run an 'application summary' report - typically the count of 'flow out' calls will be the  number of calls sent to your 1800 number, if this is the only non-CSQ destination that your script sends calls to (e.g. if there are no other external numbers, voicemail, or internal DNs that you send the calls to other than via a CSQ).
2) Run a 'custom call variables' report and then count up the number of rows that have the info that you set on 'set enterprise call info' when the call was routed externally
3) If those aren't good enough, then you can produce a custom report to show the data in the format the customer wants. This would require some good SQL and Crystal skills...
Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
Please rate helpful posts...

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      fcat-seltext_l = 'Vendor No.'.
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      fcat-seltext_l = 'Vendor Name'.
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      fcat-seltext_l = 'Street 1'.
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      fcat-datatype  = 'CHAR'.
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      fcat-inttype   = 'CHAR'.
      fcat-datatype  = 'CHAR'.
      fcat-lowercase = 'X'.
      fcat-no_zero   = 'X' .
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      fcat-seltext_s = 'FAX'.
      fcat-seltext_m = 'FAX'.
      fcat-seltext_l = 'FAX'.
      fcat-ddictxt   = 'M'.
      fcat-inttype   = 'CHAR'.
      fcat-datatype  = 'CHAR'.
      fcat-lowercase = 'X'.
      fcat-no_zero   = 'X' .
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      fcat-inttype   = 'CHAR'.
      fcat-datatype  = 'CHAR'.
      fcat-lowercase = 'X'.
      fcat-no_zero   = 'X' .
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    Article ID : 929605
    Last Review : March 17, 2007
    Revision : 1.1
    On This Page
    SYMPTOMS
    CAUSE
    WORKAROUND
    MORE INFORMATION
    PAE-mode-induced driver compatibility issues
    SYMPTOMS
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    Back to the top
    CAUSE
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    Back to the top
    WORKAROUND
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    Back to the top
    MORE INFORMATION
    PAE-mode-induced driver compatibility issues
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