Phone line down 4 times in 4 months

My phone line is down yet again. I dont know why I am surprized this is the fourth time its gone down in four months. Exactly the same problem every time. The broadband infinity is working fine, but the phone is kaput, although you can usually ring out no problem. But incoming calls are either not heard to ring at all on our end, although the other end may hear ringing as per normal. At our end the phone call either just pops up on the phone screen saying some has just called, or more usually it just does not register as having any calls at all.
Also the phone itself usually announces the start of it going wrong, with a continous shrill ringing, not at all like its usual ring. With this phone you cant even individualise the phone ring at all, but even with phones that you can do this with, this ring is unlike any of those on offer. I is a continous 'fast' ringing. Not 'ring' .... 'ring' it goes goes 'RINGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG.' Until it is un plugged
This has happened every month for the last 4 months. The line was fine when i was on BT ADSL broadband. Since i went on to infinity in the summer this has started. The first time it happened, an engineer came out after 10 days of nothing happening. He looked at the phone socket, the junction box outside our house, he tested the line all to no avail. After half an hour he said that there was a fault on our line and that he had to go to the main exchange and move our line over to another connection. After he did this we were ok for an entire month. Then it happened again next month, then the next month, and now it has started again today. Each time the line is down from 6 to 10 days.
I would like to know how to go about getting a refund claim for the phone line. I wish we had never changed to infinity now. The internet is fine, but it just seems to have messed up our phone very badly. Has anyone else had any similar experiences. ?
Quis custodiet ipsos custodes?

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to find out what is going on, and escalate the problem.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Phone lines down in Ashley Heath, Dorset (BH24 are...

Phone & internet lines failed Sun 7th August morning in Ashley Heath, Dorset area eg Lions Lane, St Leonards Way, Fernlea Close BH24.
Most people were reconnected last night, including our neighbour, but ours is still not working.
We have reported the fault, and BT say they will rectify it by the end of the week, but am concerned why everyone else's is working now but ours isnt. (Have rebooted router lots)
BT said they didnt have any knowledge of anyone elses phone not working apart from ours which is worrying!
There is a rumour that someone stole the cables from the nearby Castleman Trailway.
Can anyone or BT shed any light on this?

HI
It does sound like a cable fault in the area all you can do is wait for the fault to be cleared there still may be other that have not been reported yet so i would certainly not worry remember not every one may be aware of a fault
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Defective Phone Line = Wall of silence

Broadband OK, phone line down 7 Jan; did all recommended checks before reporting fault; told to expect repair of "BT Network" problem by 1700 10 Jan; "engineer allocated" message received morning of 10th; since then no rectification, no info depite website promise of updates..each time I try to track fault, it still says repair by 1700 10 Jan and no way to find out what Openreach may or may not be doing since then. Apalling. Can anyone advise how I can find out what's going on or whether I've been forgotten? Mobiles don't work in these hilly parts.

Hi Pusser,
I can take a look at the fault report to see what is going on. Please send me in your details using the "Contact Us" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
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Down Time Details - Reg

Dear Gurus,
We are facing the problem in PM while getting the Downtime for the particular month. We saw the Report in TCODE IW29.. it shows the Down time Details based on Dates
1. Notification Date
2. MalFunction Start Date
3. MalFunction End Date..
But our Need is ...
The Notification created in the 30th day of the Month.. (ie., Notification Date) and The Malfunction Start Date is the Same and Break Down Completes on next day ie., 1st day of the Next Month.In this case the Down time falls in the two days in different month. (For Ex - 20 hrs which starts on 5 pm on 30th day and ends on 1pm on the 1 st day..)
In IW29 ... we give the Notification Date & Malfunction Start Date .. From 1st to 30 of the Month it includes the above said Down Time as 20 hrs....
we want to the Exact down time in the Particular Month ...
Kl. Guide us...
Thanks and Regards,
Murugesh R

Thanx sir for your immediate reply...
For my scenario.. The report for OEE... getting the Down time for the month.. It will affect the availibilty time in the above said months in the above case... (Availabilty = Planning - Downtime).
In the above case the actuall downtime is in both days .. The availabilty increase in the one and decrease in another.
Kl. guide me.
Regards,
Murugesh R

BT Phone Line Order – 9 months of total failure – ...

I've been trying to get a phone line and internet connection from BT installed into a London flat since the 07th of January 2012.
This email/letter does not contain every contact with BT in the last 9 months – as I have not kept records of all the dozens and dozens and dozens of calls, texts, and emails but it is a good enough list to show the general theme of total failure from BT in all aspects of both technical and customer service.
(I have re-written this and removed my 5 or so BT account numbers, the various fault numbers, the dozens of VOL numbers and removed any surnames of people in it in the hope that this will get posted.)
07 Jan 2012
Place first order for phone and internet. BT.com reference: <removed for forum post>.
You can only do Mon to Fri installs. My next day available day off work is 19 Mar 2012 so the line engineer’s appointment is made. 8am to 1pm. I am self-employed and it is not easy to take time off work. In fact it costs me money every time I have to take time off work.
19 Mar 2012
The phone line engineer is late. Arrives after 1pm. He looks at job and says he can't do anything. It needs a new line installed even though there is already a line installed? New line involves a cherry picker and another visit by the line engineer. More time off work. New phone is line installed into flat.
27th Mar 2012
I am informed that the new phone line does not work. Order is cancelled? I get no details on what the problem is and why I can't get a line or what to do next. I have no phone at home so I’ve not tried to use the line; yet BT has already cancelled my Order.
I called ‘BT help; somebody tells me the line is connected to the wrong exchange. I spend lots of time and many calls talking to people in India and I think other parts of the UK. People tell me they are going to call me back and don't. I tried to speak to supervisors in India but nobody returns calls. I’m getting nowhere for weeks and weeks. I give up; it all seems too hard…
7th June, 2012:
Over the internet I place a new order with BT for phone line and internet:
Your order number is: <removed for forum post>. Phone number: <removed for forum post>
6th July:
BT infinity engineer appointment. 8am to 1pm. He is late. After 1pm. He arrives, looks at job and says he can't do anything. He says the phone line does not work.
I inform him the order I placed with BT is for a phone line and internet. He says there is nothing he can do as he does not ‘do’ phone lines. Another day off work. Lost wages, lost time.
No phone & no internet.
Fault is raised:
Date closed: 6 July 2012
Fault/VOL number: VOL012-<removed for forum post>
Open Product affected: Phone fault
Telephone number: <removed for forum post>
Lots of calls to BT. But getting nowhere at all. They tell me there is no fault on the line but will send an engineer that I might have to pay for.
8th July:
Phone line engineer arrives 8am to 1pm. He is on time. He informs me all the existing work is incorrect. They have connected all the equipment to the wrong exchange. It should be the Putney exchange but they have attempted to hook me into the Wandsworth exchange - which won't ever work. Still no phone & no internet. He raises a fault number: LS6 W80 <removed for forum post>
10th July:
9am call from Open Reach engineer. This is not a scheduled appointment. I've had no contact from BT. I am at work. He does not know the problem or the fault number. I give him the fault number and call him back 90 min later. He confirms that I have been connected to the incorrect exchange and cabinet? He can't do anything to fix the problem.
I want somebody to call me with a solution.
I don't want to talk with more people in India who can't help me or even understand the problem. How can this be such a failure?
I use website to email in a letter with the entire listing of existing fault details/number, order numbers etc.
Thank you for your enquiry. We will respond to your enquiry as soon as possible. Please make a note of your enquiry reference number and use it in further correspondence.
Your enquiry reference number: 120710-<removed for forum post>"
One of the issues I am finding is that BT does not link previous faults with new ones, or previous Orders with new ones, or previous Customer Numbers with new ones. Every time I speak to somebody they cannot find any details of the history of these problems so far. BT keep on cancelling my Orders and placing new ones; raising new faults etc. But nothing is linked and when I speak to people for help they can’t see any of the history of the line, faults, address, etc.
19th July, 2012:
I get an email from BT. They have cancelled their own Order again.
Order cancelled. Your order number is: BTCAA6<removed for forum post>
Dear Mr HUNTER, We confirm your broadband order's now cancelled.
23rd July, 2012:
Email from BT as they re-raise a new Order:
Your order number is: VOL012-<removed for forum post>
Check out your account and more about your service
Phone line starts(SL-N)
Phone number: <removed for forum post>
24 Jul 2012 before midnight
Track your order - you'll need order number VOL012-<removed for forum post>.
24 July, 2012:
Email from BT as they re-raise a new Order:
Good news Your order number is: VOL012-<removed for forum post>
Dear Mr. HUNTER, Your phone service is ready for you.
BUT IT IS STILL NOT WORKING..
Sometime around this date BT Priority Help gets involved and lots more phone calls ensue.
27th July, 2012:
After I talk to priority help line and say please don’t waste our time anymore with line engineers that come around and say ‘we can’t do anything’.
BT Priority Help book another engineer visit & we need more time off work again.
The next line engineers visits and he says it is the same problem. He says he can’t do anything. He says it is connected to the wrong exchange. And leaves.
He says his manager will call me. Fault Number: LS6 WPE <removed for forum post>
28th July, 2012:
Call from somebody from BT asking about my street address.
They say the address might not be correct.
29th July, 2012:
Next day call from Franz’s, fault line engineer manager.
He says:
A new order is going in.
Equipment might not be installed in correct place. Correct place should be CAB7 PCB 7 Putney.
Some part of the equipment might still be pointing to Wandsworth.
A new order to the exchange is being place to do it all again.
The address BT has for this flat will not be the problem as it is a new line installed by BT.
I need to wait till Tuesday and see if it works.
A New Order is booked; again.
Monday 30th July, 2012:
I call the priority help line and COMPLAIN again that BT are getting nowhere.
I explain that whatever you have been doing since MARCH 2012 to get this line working HAS NOT WORKED. I repeated what one line engineer told me that it might need to be connected to another exchange. Not WANDSWORTH & NOT PUTNEY but one called PUTNEY/CHISWICK???
I explain to somebody from BT Priority Help Care the days and days and days I have lost trying to get a phone line and internet installed into this flat…
I get a call back 30 min later.
Lady on the phone tells me that all the previous 5 orders have been placed with Wandsworth phone numbers. She has created a new Order, Order number 6, and it is an Order with a PUTNEY EXCHANGE phone number because all the other orders have been for a mix of the wrong exchange and all have used WANDSWORTH EXCHANGE phone numbers – which would stop this working even if the line and equipment was connected to the correct PUTNEY exchange…
1st Aug, 2012:
Text message from BT saying they are having "systems issues trying to correct and update data in the background, and exchange problems".
Monday 6th Aug, 2012:
Voice mail from BT priority care team: Informed "Problems with Engineering and Exchange. They will call back on the 08th of Aug."
14th Aug 201:
Emails arriving saying that your new line is now working.
But it is not.
6pm - ish I am called from BT Sunderland priority help care. Lady does not know the details of the case. She tells me the line should now be working.
I explain there isn’t a dial tone.
She tells me there is an address problem. Probably.
I explain the 8 months of issues I have been having.
She tells me to not get upset. She doesn’t know anything about this case.
She tells me “It can actually take up to 12 months to get a phone connected in London”.
She tells me “that it can be very complex to get a phone connected”.
She tells me there is a long winded email attached to my case. I tell her that the ‘long winded’ email she is reading was written by me in an attempt to show all the problems in the last 8 months IN ONE PLACE – something BT seem incapable of doing.
She tells me I have to wait 10 days until the address team finish their address checking.
I explain to her that the line engineers have told me it is not an address problem.
She tells me there is nothing she can do.
28th Aug
BT priority Care called me. Told me that they are still waiting for results from the Address Team.
29th Aug
BT priority Care called me.
Told me that it is connected to the incorrect exchange now. Wandsworth… The same thing I was told last March.
I got ‘annoyed’ and tried, again, to explain the entire story to the lady on the phone.
She told me she cannot see any records of my orders back to January.
She told me that she didn’t understand what the problem is, and that the records they have shown the line was working in Aug...
I asked her to get her manager to call me.
No manager called me; instead I get a call back from the same lady later in the day. She is trying to help but we are still getting nowhere. BT Priority Care are just trying to do the same things again, that have failed multiple times in the past. They have no solution because they do not know what the problem is?
30th Aug 2012
BT priority Care called me; lady might have been called Sharon? Another lady anyway.
She tells me a new order is going to be placed to get the line connected back to Putney.
I ask to speak to her manager. She says she will call me back.
She calls me back and tells me that her manager Kelly W<removed for forum post> a BT Priority Care Manager Sunderland(maybe?) is going to call me before 6pm. This is the 3rd time I’ve asked to speak to a manager at BT Priority Care. Nobody calls me back.
All I get from BT since March are people trying the same failed thing, again and again.
Now they want to check with the address team. Again.
Now 6 months later after getting it connected to the Putney exchange, they want to put it back to the Wandsworth exchange, where it was originally – and never worked? I question this decision? I ask why this is going to fix the problem if it is the opposite advice to what every line engineer (5 of them) has ever said. I get told that nobody can answer that question.
Friday 31/08/2012
Another set of emails and text tell me I have a new line that is working.
But of course it does not. The phone line is dead. No dial tone.
Phone number is: <removed for forum post>
VOL012-<removed for forum post>
Monday 03/09/2012
All the BT priority care line numbers with the PIN numbers I was given have stopped working.
I can’t make a call to get through to the BT Priority Care Team anymore.
So I phone the normal BT help number…
An automated system tells my phone number is on exchange that is having a high level of faults for the last 2 hours and then it automatically disconnects my help call.
I phone back again and I have to NOT give my phone number for about 4 levels of automated systems to get to speak to a person. This time get through to a person. In India.
I ask for help trying to get put through to the Priority Help Care Centre in the UK. I am informed by somebody in India that all BT Priority Help Centres in the UK have been closed for good – since last Friday. I have to explain, again, the now nine months of trying to get a line connected – to the Indian help desk. I told to wait while she speaks to her supervisor.
I get put through to a different BT Priority Help Centre in the UK. Not Sunderland.
I speak to a man. He says he will email the Sunderland Help Centre and Kelly W<removed for forum post> and get somebody to phone me.
I ask him for advice on what I should do to try to get a phone line connected – after 9 months of trying. He says he will try and escalate it but he does not want to step on other peoples toes?
I ask him to CC in the CEO of BT to the email he is going to send to Kelly W<removed for forum post>. He thinks I am joking….
It is Wednesday night of the 04th of September 2012
Still no call back from Kelly or anybody from the Help care team. This is the 4th time I’ve requested a call back.
And now my PIN numbers for the priority call number have been disabled so I can’t call them.
Of course; why would you expect anything less?
LETTERS OF LATE PAYMENT:
In the last 6 months I’ve got multiple letters from BT telling me I am late in paying for my line service. I get ‘account overdue’ letters even though I prepaid the 12 months line service in advance for a line that has never worked.
SADLY:
There are phone lines in the flats below me, either side of me, and all down this entire street.
There are phone lines all over London. There are phone lines all over the UK.
But sadly not one that works in my flat. I’ve been without a phone or an internet connection since I moved in. 9 months ago.
MARS:
The Americans have flown a Mars Rover, which weighs a ton, from the Earth to Mars, landed it, and driven it around a bit – all on another planet - in the same time BT has failed to install a working phone line into a flat in central London? I wish it was this funny..
GIVEN UP:
So now I give up. My endless frustration at BT’s total lack of anything even close to coordinated fault tracking or anything like co-ordinated customer care service isn’t worth the time or stress any longer. 9 months of stress, lost wages while I’ve waited at home for engineers, and countless hours and hours of my time wasted on hold or speaking to people that can’t help.
YOU SUCK:
BT you are the total pits.
I don’t think you could suck more.
Some of my account numbers have been GB 1084 <removed for forum post>, GB 1099 <removed for forum post>, GB 1038 <removed for forum post>, GB 1105 <removed for forum post>
Dozens of other reference numbers: <removed for forum post>

Further onwards (actually downwards or backwards):
I did respond (last week) to the request to contact the forum moderators directly and was told that that they could not help because this is now being referred to Ombudsman.
Thanks for the offer of help anyway.
Two days ago I did receive another letter from BT. Dated after I was told that I would never get another letter from BT asking for payment for something that was never done. "You will never get another bill". I get another bill.
So more, painful, calls to BT in India. Have to explain the entire 9 month situation again. More wasted timed.
Asked to wait while supervisor is contacted.
Told she can't help but I should call this number: 0800 169 4109.
Which I did. But of course that number requires a number and a pin. And they don't give you a pin number. So they have effectively just cut me off.
So I have to start the entire 'call for help about this bill' processes again.
(Don't forget I've been talking to BT now since January 2012. 9 months, coming up to 10 months and I still can't get a working phone line and I still can't stop getting bills for something that has never worked).
Additioanlly on top of getting sent another late payment letter I’ve see no letter regarding the ‘Deadlock’ process between BT and I – as ‘promised’ by BT. I was told, verbally, the letter would go out last Monday. It is still not here. I want to know if the process has began. So I try to get help with that on BT Help Chat.
My goal in the chat below was to:
1. Get help with the Ombudsman process. I wanted to know why I had not received a letter from BT as I was told I was going to on the date I was expecting.
2. Get a phone number to speak to somebody about the Ombudsman process that BT had started.
3. Find out why I am still getting late payment changes for a line that has never worked - in the 9 months since the initial line order was created.
I was not given a number to call for help. Claire, the Help Chat lady, would not give me the number.
I was told I was going to be 'called back,' which I was not happy with as I know from 9 months of past experiences with BT that I will not be called back.
Sadly I was getting very frustrated by the end of the ‘Help Chat’. 9.5 months of tryign to get a phone line working in Central London has left me a little stressed...
Please note that today is the day after the chat transcript below. While Claire was trying to be helpful:
I was not called back. I received no help regarding getting details on what stage the Ombudsman process is at and what I have to do next.
9.5 months now. No phone line. No solution. Lots and lost of endless frustration.
Days and days and days of stress and my own time and hence money wasted.

BBC/ITV HD etc. down the Phone Line vs Over the ai...

Hi,
I've just had BT Infinity and prior to this I had and still have a Black BT Vision box and hadn't really realized I would get so many channels including HD channels down the phone line.
I'm curious though, how does the HD picture quality down the phone line compare to when compared to receiving through an aerial or satellite dish?
Which is best and which is worse?
Also, I upgraded to BT Infinity as Skype video calls would always drop out on my laptop after a bit when on BT Broadband using the HomeHub2. Sometimes I had to restart my computer as the dropout would also knock out the internet too and restarting it seemed to be the only way to bring it back. I experienced the same problems both with a wired connection and a wireless connection to my laptop.
Unusually if I try making a Skype video call using Wi-Fi using my mobile phone, the video call never dropped out.
Despite upgrading to BT Infinity and using the HH5, I'm still experiencing dropouts with Skype or receiving poor video and/or audio with it.
Could this therefore be a problem with my laptop or some settings or something?
If it could be laptop settings, could anyone advise me what settings I can change and how I can improve things?
Kind Regards and Thanks.

brymbo76 wrote:
I'm curious though, how does the HD picture quality down the phone line compare to when compared to receiving through an aerial or satellite dish?
Which is best and which is worse?
There are a few factors that determine picture quality. Resolution, aspect ratio and compression being three main ones.
Freeview SD channels have never all been equal. They all tend to transmit 576 vertical lines, but horizontal resolution can vary to save bandwidth, 720, 704 or 544. Some also use higher rates of data compression to save bandwidth which usually results in a more blurred or blocky picture at times. 4:3 aspect ratio pictures can actually be better defined than 16:9 ones as the latter still use the same transmission resolutions but are stretched out by the TV or box. Some sneaky channels at times use a 16:9 or 14:9 window in the centre of 4:3 picture as black bars compress very nicely and save more bandwidth. The box or TV then sometimes zooms in as appropriate. The resulting picture is usually pretty rubbish.
Freeview HD channels normally represent 16:9 pictures and initially were transmitted at 1440x1080 (4:3) and stretched out. However, I believe they are now transmitted at 1920x1080 which is proper 16:9 (maybe someone could confirm this)? They use more efficient data compression techniques and transmit at a high enough bandwidth to look pretty great.
BT TV multicast SD channels look to me as though they are transmitted at 720x576. Not sure if they still sometimes represent a 4:3 picture when appropriate, but most modern TV content is now 16:9. The compression rate seems low and as the previous post says, compared to Freeview SD they look as good as (if not better than) the best quality Freeview SD channels such as BBC 1. I used to get Sky Sports and ESPN in SD via the TV aerial and the multicast SD versions definitely look much better.
Note: When I view the test channel 475 on my PC using VLC Player it says that channel is at 544x576. I'm guessing this low resolution only applies to the test channel though I have no way of checking on the BT Vision+ box?
BT TV multicast HD channels look very good. Again I have no way of checking the resolution, but I'm guessing they are at 1920x1080 with an aspect ratio always set to represent 16:9 pictures. The compression rate seems as low as the Freeview HD equivalents. I can't really see any difference between the Freeview HD and multicast HD channels on my Full-HD TV. All very high quality.
In simple non-tech speak. SD pictures are better than Freeview, and HD pictures are just as excellent.

Recently dropped i phone 4 down the toilet, screen now has vertical lines on when i fire up??

I recently accidently dropped my iphone down the toilet, within seconds i retrieved but it shut down, i put in a tub with riceand left for at least 24 hrs, although i turned on and still seemed to have some moisture as the camera lens showed water in it, the screen then came on with a thick white line down the centre, I am assuming this is the white apple sign which comes on when started up, then this cahnged to just a full screen of vertical black lines (like a barcode). I had a passlock on the phone which i managed to unlock as it appears that everything is working behind the screen, just hoping its just an LCD problem and maybe a new screen but dont want to wast my money if not going to work??? I have upgraded and now have an Iphone 5s. I am gutted as there wasnt a mark on the iphone4 and would love to be able to have it fully functional again, any help would be appreciated...

Replacing the LCD alone won't cut it. The internal electronic components got wet and you powered the iPhone back on while the internal components were still wet. 24 hours wasn't near enough time.

How do I get iCal to print the calender just as it appears on the screen, not as lines down the side to indicate length of event? I like the whole bubble of time approach as it is on the screen.

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View > Sidebar > Bookmarks (Ctrl+B)
Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily.

No phone line for nearly a month

I can't believe how slow BT are. We moved into a house which had infinity but somehow BT didn't recognise that someone lived there who had a BT line and claimed there wasn't a phone line connected!
We had a phone line at least (BT didn't seem to realise) when we moved in but BT replaced the pole at the end of the garden and from then on we've been isolated - past few weeks. An engineer came out yesterday but couldn't fix the problem, now your telling us we have to wait until the 10th Dec before it can be fixed - we rely on the internet for our work and we are now having to increase our childcare so both of us can go to the office which is costing us a fortune. I don't know how many times we've phoned to complain but nothing ever seems to be sorted. How come other companies are quick at fixing issues but BT are rubbish.
Any help would be great.

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
You would have been given the next available appointment that Openreach had available to BT Retail, who is your Service Provider.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone line for nearly a month with no human con...

Our home phone line went dead on 23rd December and whilst I will accept that we've had Christmas and some bad weather (although not particularly bad in this area) we still don't have a phone line. We have spent many hours talking to call centres whose only response has been "Someone will call you back" and no on human ever does.
We have been led to believe that this is a fault which is affecting many people yet none of our neighbours has any problems whatsoever so we feel like we've been 'spun a line' to get rid of us.
I am sure BT will hide behind Outreach saying that they are the company who repair faults but all we want is an explanation rather than a text every few days saying we need more time. WHY do you you need more time is what we want to know.
For a Company whose main business is communication it defies belief.

Hi peterrowlands,
Welcome and thanks for posting. I'm sorry you're having problems with the line. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

How can I set my phone to delete messages after a certain period of time? 6 months, 1 year??? It is taking up over 4GB on my phone. I don't want to delete everything just the oldest ones.

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Try:
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Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I'm trying to sync my Iphone 3gs and my home computer has been down for about 2 months. I have my computer fixed now, and went to update/sync my phone and it tells me "Your apple mobile device service is not started" How do I fix this?

I'm trying to sync my phone. My computer has been down for a few months. I go to try to sync it today, and it tells me my Apple Mobile Device service is not started. How do I fix this? I dont know where to check for what operating system I'm on.

See Here
AMDS for Windows
http://support.apple.com/kb/TS1567
AMDS for Mac
http://support.apple.com/kb/ht1747

Given wireless range of Time Capsule is 150', will this work? Put DSL modem on phone line in garage, connect ethernet to small office bldg (125') and connect separate ethernet to main house (200'). Time capsule on each end (or Airport Express)? Thx

Given Time Capsule wireless range is 150', will this solution work? In detached garage, connect DSL modem to phone line, then connect ethernet cable to DSL modem and run 125' to small office bldg. Connect separate ethernet cable to DSL modem and run 200' to main house. Put time capsule or Airport Express in each bldg resulting in separate wireless networks in each? Thanks.

This will work very well. You can run a CAT5e (or CAT6) Ethernet cable up to 330 feet...or 100 meters...with virtually no signal loss.
CAT6 costs a bit more, but will handle next generation Ethernet speeds, so if you have a choice, suggest that you opt for CAT6 cabling.

My phone 4 some time music player sound coming and volume up and down not show screen .then some time sound coming.. why

my phone 4 some time music player sound coming and volume up and down not show screen .then some time sound coming.. why

Hello @voicewizard,
I understand that you are having audio issues with your audio having to ramp up before it hits the normal output range. I would be happy to assist you, but first I would encourage you to post your product number for your computer as there are numerous HP ENVY 810 All-In-One Desktop PC variations. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Phone line down 4 times in 4 months

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