No phone line for nearly a month with no human con...

Our home phone line went dead on 23rd December and whilst I will accept that we've had Christmas and some bad weather (although not particularly bad in this area) we still don't have a phone line. We have spent many hours talking to call centres whose only response has been "Someone will call you back" and no on human ever does.
We have been led to believe that this is a fault which is affecting many people yet none of our neighbours has any problems whatsoever so we feel like we've been 'spun a line' to get rid of us.
I am sure BT will hide behind Outreach saying that they are the company who repair faults but all we want is an explanation rather than a text every few days saying we need more time. WHY do you you need more time is what we want to know.
For a Company whose main business is communication it defies belief.

Hi peterrowlands,
Welcome and thanks for posting. I'm sorry you're having problems with the line. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

No phone line for nearly a month

I can't believe how slow BT are. We moved into a house which had infinity but somehow BT didn't recognise that someone lived there who had a BT line and claimed there wasn't a phone line connected!
We had a phone line at least (BT didn't seem to realise) when we moved in but BT replaced the pole at the end of the garden and from then on we've been isolated - past few weeks. An engineer came out yesterday but couldn't fix the problem, now your telling us we have to wait until the 10th Dec before it can be fixed - we rely on the internet for our work and we are now having to increase our childcare so both of us can go to the office which is costing us a fortune. I don't know how many times we've phoned to complain but nothing ever seems to be sorted. How come other companies are quick at fixing issues but BT are rubbish.
Any help would be great.

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
You would have been given the next available appointment that Openreach had available to BT Retail, who is your Service Provider.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

2 days ago my FF3.6.3 started becoming extremely slow/delayed on EVERYTHING/ALL ACTIONS (I have been using 3.6.3 for a few months with NO problems, until 2 days ago). Scrolling going in delayed/slow 'waves' motion (not smooth & fast), Right-click box ver

2 days ago my FF3.6.3 started becoming extremely slow/delayed on EVERYTHING/ALL ACTIONS (I have been using 3.6.3 for a few months with NO problems, until 2 days ago). Scrolling going in delayed/slow/jerky 'waves' motion (not smooth & fast), Right-click box very delayed/hangs in coming up, Text typing lagging/intermittent, activity extremely slow/delayed when pointing mouse over anything, changing from tab to tap extremely slow. Bascially EVERYTHING has become sooo slow, delayed, lagging etc. I have tried ALL possible checks (extensions, add-ons, plug-ins, download history, cache, cookies) & viewed nearly ALL the FF help sites. Is this a sudden/recent bug?? It doesnt only happen with Facebook, but EVERY window I open!!
== This happened ==
Every time Firefox opened
== approx. 2 days ago

I've personally not seen this behaviour since Firefox version 2. It however re-appeared for me in 3.6.6 and 3.6.7 (current) and it's bloody awful. Makes everything I do take 50% longer ..... great for efficiency in the modern world.
This 3.6 branch is so riddle with flaws which seem never to be fixed. Each fix / update brings with it more problems ... worst of all I see version 4 is already in development but they cannot even get 3.6 right ??? WTF ????
Mozilla must stop chasing version numbers as has become the trend in the software world. Fix an existing version to perfection then start working on a new branch of the product.

The app store has been trying to update software for nearly 2 months, has anyone had this problem before??

Hi Guys,
just wondering if any one can help out with my app store? It has been trying to update itunes for nearly 2 months now. It wont let me shut down my mac or close the store. It comes up with "canot quit with updates are in progress" Thanks

Do you get any error messages ? If you get a network timeout error when downloading the update then try temporarily turning off all your firewall and antivirus software until the download has completed.
It's best to only update via your own computer, otherwise you risk losing all your iPad's contents - updating to iOS 5 wipes the iPad and then restores your backup. If you having problems downloading the update then you could try downloading the update file via a browser on another computer and then copying that file to your laptop for the actual update .

Cost of new phone line for BT Basic customers

I have ordered a new phone line for my 92 year old mother who is moving sheltered housing flats. She will be charged £130 for the new line because a) there is not an existing line to take over and b) she is a BT Basic customer. These customers are discriminated against as they are on low income and seem to be the only type of customer that is charged this fee. Also because it is just a phone line ie no broadband etc she will be 10 days with no phone and her mobile does not work inside her new flat. She is a very vulnerable person and again seems to be discriminated against. Any one got any ideas?

HI the 130.00 charge is made by Openreach for the work to install a new line this charge is made to all customers that need a new line installing for the first time there is no discrimination because you are a BT basic customer like wise the time scale is also the same for all customers it depends on the availability of an engineer to carry out the work
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

HT1452 I have a Toshiba Canvio 1TB external hard drive on my Mac. I've used it for 4-5 months with no problems, but now cannot add to it (I use it mostly for photo storage) to it. I can still access information previously added. Ideas?

I have a Toshiba Canvio 1TB external hard drive on my Mac. I've used it for 4-5 months with no problems, but now cannot add to it (I use it mostly for photo storage) to it. I can still access information previously added. Ideas?

I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
You are probably using Time Machine to backup your MacBook Pro, right? Then the additional 300 GB could be local Time Machine snapshots. Time Machine will write the hourly backups to the free space on your hard disk, if the backup drive is temporarily not connected. You do not see these local backups in the Finder, and MacOS will delete them, when you make a regular backup to Time Machine, or when you need the space for other data.
See Pondini's page for more explanation: What are Local Snapshots? http://pondini.org/TM/FAQ.html
I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
You have tested the library on the external drive, and so your photos are save there.
The local TimeMachine snapshot probably now contains a backup of the moved library. Try, if connecting your Time Machine drive will reduce the size of your local Time Machine snapshots.

I have Lookout 6.5 running with Windows 7, the process has been running for about 2 months with no problems, but today the Citadel stopped working! I am having a hard time getting it started again, need help!

I have Lookout 6.5 running with Windows 7, the process has been running for about 2 months with no problems, but today the Citadel stopped working!
How could this have happened and what can I do to get it running again?

Didnt realize there was a response, late getting back to you.
Save your process files outside of the NI progam directory (you should have external backups already right ). THey should not be deleted.
Any customizations to the lookout.ini and lookout.sec file may be lost.
Mike
Forshock - Consult.Develop.Solve.

No internet or phone service for over a month

I will try to write calmly, but I am EXTREMELY angry and frustrated with verizon support.
Our internet and phone service have been down for over a month. We've called over and over, and they've sent technicians. The first two technicians disappeared after fiddling around with our cables. Then someone from Verizon came around and said our cables and setup was fine, but it was something wrong at the Verizon office. They said it would be fixed within 2 days.
Then about a WEEK after that, we got angry and called Verizon support. They sent a technician 2 days later, who fiddled around. He said that it should be working within an hour and that he'd call us to see if it was working. Well 2 hours later, it still wasn't working..but Verizon sent me a call on my cellphone saying that our "problem" was cleared.Well IT WASN'T.
And now it's been about 2 weeks since THEN and we haven't had internet or phone service. We filed another request, but it says in the Status that Verizon does not need to send a technician or something. Well WE DO NOT HAVE PHONE OR INTERNET SERVICE. And they have the NERVE to keep sending us bills.
We are just tired of Verizon. We do not know what to do. Somebody get me a lawyer. Or some verizon support that DOESN'T have an indian accent, and can fix this **bleep** problem.
Thank you.

I can see why you would be angry and frustrated. I got the same Central Office story from the (otherwise very helpful) agent with an Indian name that I online chatted with yesterday, which makes that sound like a generic **bleep** response for something that's wrong with the Fios network. I've only been out for about 34 hours so far (they've said I will have service back by the evening of May 3, meaning only 4 1/2 days without service, lucky me!), but I was dumb enough to get phone, internet and TV all through Fios, so I have none of those. Fortunately I kept a Comcast internet account as backup, which is how I can access this forum. I do have a cell phone and I can get a few TV channels over the air, but that's not why I'm paying {please keep your posts courteous}$155 a month. And it is simply insulting to call Support and get put on hold for an hour. I'm reminded of the old Lily Tomlin SNL skit where she says something along the lines of "we're the telephone company, we don't have to care". Verizon may no longer be Ma Bell, but that attitude hasn't changed.

Faulty line for over a month now but BT says it is...

Has anyone got any suggestions, please? I reported a faulty line on 22nd April - it had an increasing amount noise on it (which it has had for ages but had become unbearable) including clicking, and my broadband kept dropping. I had done all the usual checks, disconnecting my home equipment and reconnecting it individually, and so on, and had checked my router which was fine. My ISP insisted that it was due to a faulty line and said that I should report it to BT. We have already had a fault repaired on the external line this year and one or two last year.
BT sent out an engineer on 24 April who traced the fault to 143m out from the junction box on our house. He went to junction box two halfway down our drive and found an absolute mess of old cabling which had been patched and cut into and bundled up and patched again, in the 50 pair cable feeding our telephone service 35 pairs were unuseable and the cable very old and damaged.
He put in a report saying that the manhole in the street needed investigating and also drew up a plan to have the cable from the street supplying our property to be replaced as it is really unviable it is in such a mess, including the JB2 cabling which has various unused and dead cables involved as well as those supplying our house). He contacted me to let me know that his manager had approved the cable replacement.
On April 30 two engineers attended and found the cable lying in water at the bottom of the manhole with our wires all corroded. They cut the wire back and recrimped it and then tied the cable up out of the water with a bit of blue nylon rope that was already down the manhole. They also looked at JB2 and agreed that the cabling needed to be sorted out. The engineers told me that someone would be out to sort out JB2 and left. After their recrimping our wires in the manhole our voice service has improved - there is still some hissing but no clicking - but the line is still unable to carry data consistently and our broadband continues to drop.
However on my BT online account later that day the fault was shown as having been fixed. I confirmed that the line was still faulty, however the case was closed anyway by 5th May even though no further work was done. I rang customer services (again - another hour or two on the phone!) and they were very apologetic and said they would reopen the case. However they did not - instead they opened a new case on 6th May, even though it is the same fault as reported on 22nd April.
Later on 6th May my account showed that the line had been fixed and the case closed, which I saw on the 7th and reopened it. On the 8th it showed that BT was going to investigate the fault and an hour later they shut the case again, saying it had been fixed. On the 9th I reopened it again. I rang customer services again, and they said that as the case had been closed I would have to start all over and have an engineer come out to check my equipment and line at my property. We were going away on holiday for a week so I booked the appointment for the first working day after our return - 20th May.
On the morning of 20th May I checked our online account and it showed that the case had been closed again. I rang customer services and sure enough the engineer's appointment had been cancelled. So I made a new appointment for 23rd May. The engineer has been today and tested the line from the junction box on the outside of our house (which is a good distance from our master socket) and said that while the line could carry voice it was not good enough to carry data properly. He looked into JB2 and the manhole in the street (which of course he is not allowed to go into to do anything so he can only look) and said that the cable was old and damaged and need to be replaced!
I watched him type up his report and upload it to BT Openreach, stating that the fault was not repaired and that the cable needed to be replaced. A couple of hours later I looked on my online account and found, with no real surprise, that the fault was showing as having been repaired and if I agreed they would shut the case down!
The engineer and I have worked out an inexpensive way of replacing the cable which requires a minimum amount of excavation along the tarmac'd drive (which we only have a right of way over anyhow), instead of which the cable could be continued along the wall down to the pavement and then taken down and into the nearest manhole which is two feet from the wall.
He has sent the A55 form in to his manager stating that the cable should be replaced in this way, (just as the last engineer did), so how can this fault be showing as fixed?
In the meantime my broadband provider Demon can see that the broadband keeps dropping, but they apparently can't do much about it. They buy ADSL provision from Cable & Wireless, who rent the line from BT, but Cable & Wireless can raise a fault with BT if the case is closed. But the BT Openreach engineers are all in agreement and reporting the line as faulty, yet BT is pretending that it has been fixed. Meanwhile my BT bill has arrived as usual and I am being asked to pay both BT and my internet provider as normal for a faulty service.
A month in and I am really at my wits end as to how to get BT to make the necessary repair. BT has claimed the fault has been fixed and closed the case several times since I first reported it on 22nd April, and shows no intention of doing what the engineers are all recommending which is to replace the old, faulty cable. In the meantime I am being hotly pursued by BT to buy BT Infinity Broadband, yet the line isn't fit to carry it, since the copper which runs from the cab in the street is unfit for purpose. Please let me know if you have any suggestions - we have been suffering with this old faulty line for some years now and it is just getting worse and worse.

Thanks for your reply John, but while the immediate problem is with the broadband the actual voice fault when it was reported was old damaged cable. All we have been given is a temporary fix, which is what yesterday's engineer put in his report. He showed it to me before he submitted it so I know that is true.
Both engineers who have attended in the last month have come to the same conclusion - that the cable is in a shocking state and needs to be replaced. We may not have a voice problem currently but we have had two repairs for voice this year alone and several over the past few years as our line keeps breaking down. The engineers are working their way through the cable as it corrodes and degrades trying to find clean pairs of copper wire to use. In the meantime we have ongoing problems with our broadband dropping - all because BT won't just get on and replace the cable.
It may be expensive for BT to replace the cable - although the engineer and I have worked out a cheaper way to do it by continuing the wire along with wall down to the street rather than trying to dig up the whole run of cable under our neighbour's newly laid tarmac on the shared drive - but actually since we have to go through this performance of BT engineers followed by Openreach engineers attending our property every few months it seems a false economy to me!
The broadband is just 'hitching a ride' with the copper line, and two engineers have agreed that the copper line is shot to bits. Once again the A55 has been cleared by the local team and passed to planning, because Openreach thinks that the cable needs to be replaced. But the BT computer system keeps shutting it down. I don't think on this occasion that it is reasonable for BT to refuse to deal with me as end user and just hand the problem on to my ISP - there is nothing they can do until the cable is replaced except reiterate what I have already told you. If we are forced to go there, that will simply necessitate another bunch of engineers coming out and looking at the problem all over again - extra expense to BT - why not just get on an fix the problem that we all know is there?
We have considered changing to BT Infinity as our area has fibre, but until the copper between us and the fibre has been replaced there is simply no point in giving even more money to BT for a service that will not be able to run at a good speed. If BT mans up and treats us decently by agreeing to replace the cable we will certainly be looking at Infinity again.

No BT line for a full month - does anyone at BT ac...

Our phone line, together with those of a couple of neighbours, was reported faulty on 17 April AND ITS STILL NOT BEEN REPAIRED.
Some effort was made to initially repair the service but the line suffered increasingly from interference until it stopped working altogether.
30 April – fault reported again. Fault No VOL012-xxxxxxxxxx5. Status according to My BT page is ongoing and the fault is on the BT network but the summary states it was closed on 10 May. The timeline has not been updated since 6 May (we are working on your fault).
10 May – reported again (can’t find a way to contact). Fault No VOL012-xxxxxxxxxx2. Summary says it was closed on 11 May but the timeline gives an estimated repair date of 15 May at 5.00pm. No update since then.
10 May - Complained to Customer Services via BT website Code of Practice link (so no copy) and received an automated confirmation email reference xxxxxx-xxxxxx but no actual response to the complaint.
10 May – received a text from 61998 at 17.42 apologising for the fault delay and gave an estimated repair date of 15 May. It said to text if I had any questions and they would answer them within 4 hours during normal working times. I did text that day with a number of questions at 17.45 (automated acknowledgement at 17.46) but have received no answer to any of the questions.
13 May – sent a text again at 11.44 asking when I would receive a response to Friday’s questions – automated acknowledgement but nor response.
No contact from BT other than they have sent the bill!!!!
At the current time we have no dialling tone (have tried the phone elsewhere so its not the handset) but there is a sound of wind or air blowing down the line.
So in summary, for the last month we have had:
No landline telephone
No internet
We live in countryside so to compound matters there is no viable mobile signal so, effectively, we are cut off. I realise this bit isn't BT's fault but it does add to the very significant frustration.
To make matters worse my 83 year old mother lives with us. She suffers from dymentia. The telephone is her main daily contact with the outside world but it is not there. Should she need urgent medical help there would be no immediate way of getting it.
Additionally, we have two children who are going through the GCSE system. Homework is now regularly posted online but they have no access to it.
Today I have spent a significant amount of time trying to contact the complaints department at BT but trying to speak to a human appears impossible. I have eventually went through the automated process and confirmed the line was mine to which the automated response was 'we are trying to contact the owner' then the line went dead. It had just been verified that owner was on the line.
What on earth do I need to get through to get something actioned? Tomorrow, 17 May, will be the start of month 2 without a phone line or internet.
Frustration isn't the word.
Chris Patzelt

your posts do not go to BT this is a customer help customer forum try Live chat and if they can't help then contact the forum mods
contact mods
can take up to 3 working days for mods to contact you
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No Phone Line for 1 week; moving towards urgent!

Hello All, I am posting this on behalf of my father.
Problem
Phone line has not worked for a week; BT broadband works. Context: he lives along a country lane, nearly all his neighbours are experiencing problems with their phone line, broadband or both. Becoming urgent? One of his neighbour's husband died this week and she has had no phone line to organise the funeral. She now has a mobile phone which she can hardly use, she is very elderly. That example was to illustrate that inaction can really affect people.
Actions Taken
1. My Dad phoned the BT fault line. BT (to give them credit) arrived the next day. They checked the wiring inside the house and confirmed the fault lay with BT. They then confirmed that they needed to dig up the road and the job was with 'Planning' and there was nothing more they can do.
Follow Up
1) My Dad did not get a reference from the BT guys that initially visited.
2) He has not heard back from BT of their Planning department.
3) He has tried to phone Customer Services but ends up in India and gets confused. He is elderly as well.
4) He did manage to use the Live Chat function last night and communicated the problem on his line. He got a text today to say it was all fixed and his phone would work. He got home and his phone did not work. Something he could not get his head around since BT texted him to say it would be working. Different generation, different values!!
Conclusion
I guess I am asking for help or advice. Any help would be much appreciated.

Hi Illogan,
Sorry about the trouble here.
I'll be happy to have a look into this for you and try and get the line up and going again.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No phone line for 3 weeks, and no idea what is hap...

I reported a fault with our phone on 28Oct. The BT engineer came on 31Oct, at which point the phone was completely dead, and he said the wiring in our house was ok, the fault was in the line outside our house in the pavement in front of the house. The wire was worn away and needed replacing. The road diggers came 7Nov and dug a trench on the pavement in front of the house and showed me the wires, which were almost raw. They placed the wires in a tube, and re- tarmac'd the pavement, leaving the ends open. We then had to wait for the BT engineer to come back and replace the wires between the two holes. On 11Nov, the road men came back and poured cement into one hole. At this point we lost broadband connections to the house. I rang BT broadband to register the bt hub was flashing a red 'b'...they said they couldn't find a circuit to the house. The BT engineer arrived 2pm and said he couldn't replace the wiring 'cos cement had been poured into one of the holes before he'd replaced the wires, and the hole needed to be re-dug. He said the cement had probably caused the broadband line to go down. He rang in and registered all this. Nothing happened 12 and 13th. I rang BT 13th evening and was told the road diggers would come 14th and the BT engineer would come 14th and it would be all fixed today. No one came today. At 6pm BT rang and said the problem will be fixed tmrw. At 7pm BT rang and said as the road had been dug up today the cabling would be completed tmrw. I said NO ONE has dug up the road. They said it's all being done at the exchange and once they have replaced the joints and cables at the exchange tmrw it will be fixed. How can replacing the cables at the exchange fix the wires outside our house?? I have asked this question, but the Indian lady on the phone said it will all work tmrw. She is just reading a script.... I don't know who to talk to because I can't understand how it will all work miraculously tmrw. We have had no phone line since 28oct and no broadband since 11nov. Can someone please please tell me what is happening, because every time I ring I talk to someone in India who has no idea.

Hi Sfowler,
Welcome to the Forum and thanks for posting. If this sin't sorted on Monday drop me an email with the details and I'll chase it for you. You'll get the 'contact us' form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

U-verse voice and multiple phone lines for small business

Our business has one phone number we want the clients to have, but four phone lines--each with a different number. Consequently, when we call out from one of the phone lines, one of the four numbers shows up, but we only want our one business number to show up so people can have that number. We get billed for the four seperate phone lines and u-verse voice. Is U-verse voice in any way connected to these phone lines? Why do we have u-verse voice and four seperate phone numbers?

Hi
If there are several telephone lines that are being used simultaneously, they all need separate phone numbers. Our team will be happy to look into your business phone options. You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Please let me know if you have any questions.
Thank you,
Dmitriy

Additional phone line for phone system

Good Morning All,
I recently purchased a BT Micro system phone system via eBay and it came with some handsets also.
The phone system has dual line support.
I already have one BT line for Broadband and calls (analogue) and I was wondering if it would be possible to order an additional auxilary line as I think they are known for the phone system to be able to make and recieve calls if one line is busy but still have it on the same circuit number as the current line.
This is the phone system but without the phones, the one I bought from eBay came with phones: http://www.ebay.co.uk/itm/BT-MICRO-TELEPHONE-SYSTEM-IP-PHONE-BROADBAND-AND-WIRELESS-ALL-IN-ONE-BOX-/...
Hope this makes sense and I would appreciate some help on this.
Many Thanks,
Dominic.

Hi john46,
I tried to order one but an error message said I had to call 0800800150 because I already have a package with BT.
I think auxiliary lines are business based to be honest so that may be why you hadn't heard of it.
I know the difference between auxiliary lines and broadband talk. Auxiliary lines allow you to have two or more lines with the same number.
So one main analogue line with a number and then another 1 or more auxiliary lines with the same number so that callers can get through if one line is busy. Some auxiliary lines don't allow calling features like 1471. A phone system I used presented the message sorry the service requested is not available, thank you for calling,please hang up when in tried to do 1471 on an auxiliary line instead of the main analogue line.
Hope this explains auxilary lines to you a bit better.
Best Wishes,
Dominic

Uncompleted line repairs-nearly 2 months on!

We had a line fault which started around 2/09/11 where the phone line would go very crackly until it become so bad that we had no line at all, this we reported on the 6/10/11. After doing all the tests to confirm it wasn't an internal fault we called bt who sent an engineer. He confirmed it was an outside fault probably in the footpath at the front of out property and connected a temp line. Another engineer came to assess what would need doing and the best option decided was to put a new line in rather than trying to find the break (a trench was dug, 4 metres of footpath and 5 metres across our front lawn to put ductwork in for the new cable. The subcontractors equipment broke down so temp relaid the path. 2 weeks on and nothing more had been done (although the online fault tracker showed the repair as complete) so I contacted bt again, they said that the work would be finished. Another 2 weeks passed and the footpath has been finally completed but still no new phone line connected. Another email (4 now!) and bt phoned to say that as far as they were concerned the job had been completed. Why did they dig up the path and our garden, put in ductwork for the new cable if they were not going to use it? And how long will the temp line last?
Another related issue is that when submitting a fault report form I asked to be contacted by email or home phone if no other option, only to be contacted on my mobile phone during work hours, and when they have tried my home number, trying to understand the Indian advisors on the other end.
We have contacted bt again and am waiting for a reply!
Very Disappointed!! Steve

Hi lolste1995
I'll be happy to have a look over your account and see where the job was left off and make sure that you are kept up to date with whats happening.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No phone line for nearly a month with no human con...

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