Photoshop CC. Actions & Batch Processing has a bug

I am using a new MAC Book Pro, with OS 10.9, purchased on 12/03/14. I subscribed to Photoshop CC and discover that I am not able to batch process my pictures. I do create new action, do the action, then save and close the picture file, then stop recording. I then do automate and batch and select the source folder and destination folder and do OK. I then get a random series of parts of the actions carried out. For example I tried to change a file of 27 images from colour to black & white. I actually just got 5 images changed to black & white. I have tried to batch process various picture files, with the same results. I am a professional photographer, and have used Photoshop for many years. Batch processing is absolutely fundamental to my work, so I am having to cancel my subscription and revert to an older version of Photoshop. Adobe cannot expect professional people to tolerate this basic lack of product non functionality.
Here's a revolutionary business lesson for Adobe, put more money into R&D and testing, develop a working product, and you will sell more product, and your profits increase !.

It in now mid November and this bug still hasn't been fixed!
That's really unacceptable. I've already lost a few hours trying to find another solution...

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  • Photoshop CS6 Action Player Bug Make Adjustment Layer Applied to all to be Clipped

    On Oct.  11, 2010 I received the following from Adobe Support
    Hi John,
    This is to inform you that  we have been able to reproduce the same {Photoshop Actions} behavior at our end.
    So we have logged this issue with the Product Team and Engineering Team as Bug # 2737069. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/.
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    Case History
    Case #0181636711 Assigned Bug # 2679265
    Updated
    Thursday, September 30, 2010 10:50:22 AM PDT
    Opened
    Thursday, June 10, 2010 8:21:19 PM PDT
    Status
    Withdrawn
    Product
    Photoshop CS5
    Support contract
    Adobe Support Program
    Subject
    CS5 Action Feature Bug
    NOTES & RESPONSES
    Notes from Customer
    Thursday, June 10, 2010 8:21:19 PM PDT
    CS5 has a bug recording and playing Actions that add Adjustments layers. Old actions recorded before CS5 and actions recorded with CS5 may or may not Play/Work correctly.
    Before there was an Adjustment Panel all Adjustment Layers were added applied to all layers and you needed to clip them after the were added if you wanted it clipped. The new adjustment panel made it possible to add a adjustment layer clipped to the current layer. However a clipping parameter is not recorded by the action recorder just the type and setting are recorded.
    When a make adjustment layer step is play it is either clipped or not depending on the state of the adjustment panel's clipping icon. If it not in the same state as it was when the action was recorded it will be add incorrectly. It would also be impossible to create an action that added some adjust layer clipped and others that are not.
    I feel the is a serious bug which needs to be addressed. I believe the solution is simple and even old actions will also work.
    Two patches are needed.
    One in the Action recorder. If the step being recorded is make adjustment layer and the adjustment panel icon state is clip to layer this needs to be recorded in the action step record. If the layer is to be applied nothing extra needs to be recorded in the step record just leave it as is like actions prior to the adjustment panel.
    The second patch in the Action Player.  If the step that is about to execute is a make adjustment layer. The Player needs to save away the state of the adjustment panel icon. Then check the adjustment step record to see if it is to be clipped. If so set the adjustment panel icon to the clipping state else set it to the all layers state. Then do/call the add adjustment layer function/routine on return restore the adjustment panels icon from the saved state. Proceed to the next step.
    I have been trying to report the bug for days. Please at least acknowledge you received my bug report.
    Thanks
    JJ
    Browser: Other
    Operating System: Windows XP
    Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
    Same results with different file?: Not Applicable
    Same results with different computer?: Not Applicable
    Recent System Hardware or Software change?: Not Applicable
    Auto responsce from Abobe will close case unless we here from you
    Notes to Customer
    Friday, June 11, 2010 5:04:44 PM PDT
    Hi John,
    Thank you for contacting Adobe Technical Support. My name is Saurabh. This is in regards to your concern posted on Adobe web support portal
    regarding an issue with Adobe Photoshop CS5.
    I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
    I would like to inform you that we are still researching on this issue. Once we find some new information, we will get back to you.
    I apologize fore the inconvenience caused.
    We are always happy to assist you however, in future if you face any problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
    KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
    User to User Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
    Have a nice day.
    PLEASE NOTE:We will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
    Regards,
    Saurabh Jain
    Adobe Technical Support
    Notes from Customer
    Friday, June 11, 2010 6:01:35 PM PDT
    I consulted your knowledge base and I called customer support. This bug has not been listed. Custom support had me fill out a bug report at https://www.adobe.com/cfusion/mmform/index.cfm? name=wishform which I did but that was not even acknowledged. I demonstrated the bug to customer support by sharing my screen.
    As for you forums for some reason the forum web site states my Adobe ID is disabled so I can not append or start a thread there id screen name jjmack. I created a new Adobe ID yesterday [email protected] that to seems to be disabled or I can not come up with any screen name the is availably I have tried many. Every simple or outlandish name I have entered generates the same message screen name not available. I'm at my wits end I've been using Photoshop since Photoshop version 3. Over the years it seems to get harder and harder to communicate with Adobe....
    Notes to Customer
    Saturday, June 12, 2010 1:58:07 PM PDT
    Dear John,
    Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
    As this issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
    Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
    We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
    KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support. Have a nice day.
    Regards,
    Saurabh Jain
    Adobe Technical Support
    Notes from Customer
    Tuesday, June 15, 2010 12:03:49 PM PDT
    simpler then I first thought. Upon more investigation this is what I see.
    I skipped CS4 and when I installed CS5 I discovered a nasty bug had been introduced is Photoshop's Action facility most likely in CS4.
    Action that add adjustment Layers clipped to the current layer that step is recorded Make adjustment layer with Clip.
    Action that add adjustment Layers not clipped Step records as Make adjustment layer.
    When a step Make adjustment layer with Clip is played back that is what Photoshop does.
    When a step Make adjustment layer is played back what Photoshop does is look at the adjustment panel clipping icon state and and if it is clip to current layer Photoshop does clip the adjustment layer to the current when is should be applied to all.
    Many of the actions I have created add adjustment layer applied to all then later clip them to the current layer. These actions generate an error message if the Adjustment panel clipping icon is set to clip. Because the layer get added clipped clipping it is not available. The strange thing is the layer is clipped the way I wanted it to be. But actions I recorded where I want the adjustment to apply to all are clipped and the is no error message just wrong results.
    Notes from Customer
    Thursday, June 17, 2010 1:00:02 PM PDT
    I was told 24 hours to fix my ID. I kept myself logon this machine.now I can not even logon.
    Notes from Customer
    Friday, June 18, 2010 1:31:42 PM PDT
    My user ID is now operational again after I requested an password e-mail so I could reset my password. When I received the e-mail I was able to set my accounts password and once again participate in Adobe's forums.
    The is still no change in the status of my bug report. I would like to be able to play actions and know the will work the way there were recorded.
    Notes from Customer
    Saturday, June 19, 2010 6:56:24 AM PDT
    Create a one step action that add an adjustment layer that applies to all layers.
    Play that action with the icon in the adjustment panel is set to apply to all layers. Change the status of that icon to clip to layer and play the action again.
    You will find the first adjustment layer was added correctly apply to all layers like it was recorded the second adjustment was added clipped to layer when it should be applied to all...
    Notes to Customer
    Thursday, July 1, 2010 9:53:35 AM PDT
    Dear John,
    Thank you for contacting Adobe Technical Support. My name is sauarbh. This is in regards to your concern posted on Adobe web support portal regarding an issue with Adobe Photoshop CS5.
    I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
    As your issue demands a real time interaction, so we are arranging a call back for you.
    Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
      1. Your Preferred Day to attend the call
      2. Your Preferred Time to attend the call
      3. Your Time Zone
      4 Your Phone Number
    The callback team works from 10 AM to 7 PM PST.
    Kindly revert to us with the above stated information so that our call back team can contact you within 24-48 working hours.
    Please note :- Our Call Back team works Monday through Friday.
    The callback team works from 10 AM to 7 PM PST.
    Regards,
    Sauarbh Jain
    Adobe Technical Support
    Notes from Customer
    Thursday, July 1, 2010 10:10:44 AM PDT
    Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
    1. Your Preferred Day to attend the call
    Mon through Friday
    2. Your Preferred Time to attend the call
    1 PM to 10 PM any time
    3. Your Time Zone
    Eastern USA Time
    4 Your Phone Number
    845-xxx-xxxx
    Notes from Customer
    Friday, July 2, 2010 8:43:30 PM PDT
    July 2 Adobe support called me once again they share my display and I demonstrated the bug for a second time. This time the stated they were recording my demo. After I demonstrated the bug they put me on hold for a while. Upon returning they informed me that there was still no circumvention or fix for this problem. They wanted to know if I was at the latest software level they were still sharing my display so I did a Photoshop Help About Photoshop to show I had the latest update Photoshop version 12.0.1. Told me they were not capable of handling this problem and would have to refer this to senior technical support that they would determine if it was a bug. What a joke Adobe junior technical support can not even recognize a bug when it has been demonstrated to them on two occasions now and also received several case update from me. Adobe you need better support personal.
    Notes to Customer
    Thursday, August 5, 2010 2:39:56 PM PDT
    Hi John ,
    Thank you for getting back to us.
    I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
    I would like to inform you that your issue has been logged as bug so the workaround is obviously to make sure the clip to layer is not enabled prior to running any of these actions.Also my Product Team and Engineering Team are working on this issue you can use the work around as mentioned above.
    This should resolve your issue. If it does, please let us know, however in case it does not; please revert with any new information that you might want to add which will help us in resolving your issue.
    You can also try referring to our knowledge base and User to User forums by clicking on the following links:
    Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
    Have a nice day.
    PLEASE NOTE: we will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
    Regards,
    Adobe Technical Support
    Notes from Customer
    Sunday, August 8, 2010 9:26:50 PM PDT
    Any work around does not solve my problem. Thousands have downloaded my actions. There is no way that I can contact them to make the aware of any work around. I can code around this bug but again I have no way to get the update to those that have downloaded my actions for they are free. All that is logged is the number of downloads. No registration is required so there is no way to contact the users that downloaded my actions. The problem will only be resolved when adobe updates Photoshop and fixes the problem.
    Notes to Customer
    Wednesday, August 11, 2010 1:58:23 PM PDT
    Hi John ,
    Thank you for getting back to us.
    I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
    I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
    I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
    You can also try referring to our knowledge base and User to User forums by clicking on the following links:
    Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
    Have a nice day.
    Regards,
    Adobe Technical Support
    Notes from Customer
    Thursday, August 12, 2010 9:13:56 PM PDT
    This case should not be closed till there is a fix for this bug. How can Adobe Support close a bug report when Adobe acknowledges its a bug where Adobe Support does not provide a fix. Blowing smoke with statements like "if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site". Photoshop CS3 work correctly Adobe broke the Action Player in CS4 and its still broken is CS5. "if a fix is possible!"!!! Are you joking? What kind of support is that? Do you get a bonus for closing bug reports without fixing the bug? Does it make you look good inside Adobe. I can tell you from the outside there is a foul stench emulation from Adobe Technical Support.
    Notes to Customer
    Monday, August 16, 2010 2:30:22 PM PDT
    Dear John ,
    Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
    This issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
    Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
    We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
    KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support. Have a nice day.
    Regards,
    Adobe Technical Support
    Notes to Customer
    Thursday, August 26, 2010 4:25:48 PM PDT
    Dear John ,
    Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
    I would suggest you to please go to through the KB document to move actions from Photoshop CS4 to CS5 given below :
    http://kb2.adobe.com/cps/860/cpsid_86020.html
    Please make sure about the loaction of actions which you created or saved in Photoshop CS4, go to that location and make sure you have all the actions there.
    Did it ever work in Photoshop CS5?
    Try to make a copy of the action that he is trying to run, remove the 'Hide' command and re-record hide in PS CS5, put it into the action, and see if that works.
    Or try making a short action along with Hide command . If this works, then something might have got changed between the version.
    KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support. Have a nice day.
    Regards,
    Adobe Technical Support
    Notes from Customer
    Friday, August 27, 2010 8:15:11 PM PDT
    This is the reply I received from adobe support you. I want this case open till it is resolved. Your trying everything to close it unresolved. Now your giving me instructions on how to migrate from CS4 which I don't have??? Please fix bug #{2679265}.
    ++++++++++From Adobe support+++++++++
    I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
    I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
    +++++++++++++++++++++++++++++++++
    Notes to Customer
    Monday, August 30, 2010 5:14:11 PM PDT
    Hi John ,
    Thank you for replying back.
    I would like to inform you that that we are working in techinical support department and fixing any issues or Bug with the product is done by the developers team. As they are already working on it and we don't have any update as how much time that gonna take. If you want we can have the case as open and as soon as there is any fix for the same, you will be getting the update on Adobe website.
    I hope this will address your concern.
    You can also try referring to our knowledge base and User to User forums by clicking on the following links:
    Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
    U2U Forums: www.forums.adobe.com
    To know more about Adobe products, please visit our product page:
    www.adobe.com/products
    Your technical support case number for this interaction is: 181636711
    Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
    Have a nice day.
    Regards,
    Adobe Technical Support
    Notes from Customer
      Tuesday, August 31, 2010 7:51:16 PM PDT
    Yes leave it open
    Notes from Customer
    Monday, September 6, 2010 5:57:14 AM PDT
    Thank You
    Adobe Support Call me and told me it would be fixed in the next release of Photoshop and asked me if they could close the case. I replyed IMO that is not the proper thing to do do what you want...
    ========================================================================================== ========================
    As you can see Adobe marked the case
    Status
    Withdrawn
    by Adobe over my objection.

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