Pitiful Service

We moved home on 6th September. The existing telephone line wasn't up to broadband so we ordered another, new, line. Supposed to be installed 17th September. No hoist! Problem after problem! Installed last week, the line doesn't work! Cancelled the broadband switchover which was due for today. Result? Bt have switched the broadband over to the new line that isn't working! No new line and no broadband as of 18th November! Who to complain to and who will get it right? Order management don't open until 8am and it was that department that was supposed to cancel the broadband switchover! Over 2 months and still no solution and we lost our broadband at midnight!

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

BT Group lack of customer service

I sent the enclosed letter to the chief executive of BT after my recent experience of a fault. I believe that the customer service was appalling, but guess what has happened? the letter was passed to a complaints department and I received a phone call at 2 minutes to eleven on Remembrance Day (!) and when the person called back at my suggestion half an hour later, we had one of those bitterly frustrating conversations where the apology was "I am sorry you feel like that" What I wanted to learn is that somewhere in the system someone is accountable for lash ups like this. is the BT Group so large, so institutionionalised that the individual customer has no genuine come back? Trouble is that there is no alternative to overhead phone lines so BT just sit there in a monopoly position. "Dear Mr. Livingston, I read the Andrew Davidson interview in the Sunday Times (6th November 2011) with growing disbelief. Has the BT Group really no idea how individual customers feel. For an individual customer coming up against the mighty BT Group, there is absolutely no chance whatsoever of customer satisfaction. Take my case: I reported a fault on my telephone line on 31st October and Open Reach are repairing it as I write, eight days later. When I originally reported the fault, I also said that my wife was undergoing chemotherapy and needed to be in daily contact with her chemo nurse and oncologist. I was told we could not be treated as an emergency (the term used was welfare case) because we could divert calls to my mobile. This was irrespective of the fact that I take my mobile with me when I am out on business; consequently, there is no phone at home. On 31st October I received a text saying that the fault would be fixed by 3rd November at 1700. It was not. I was subsequently told by the BT call centre that it was an automatic text that gave a three-day window for the repair, apparently to conform to a BT customer guarantee. On subsequent calls to BT, presumably the same call centre, I was informed: Open Reach were already working on it. It was a difficult repair and would take some time It was an underground repair and therefore was difficult It had nothing to do with BT, as Open Reach was a separate company It was a fault affecting the whole district and would take some time. None of these had any truth whatsoever; as we knew that the 11 houses in our village had working phones and that the fault was in a junction box up a telegraph pole adjoining our house. On 4th November, my wife had an adverse reaction to one of the drugs she was taking but could not do anything about it as I was out of the house with my mobile phone. She was later taken by ambulance to Exeter hospital A&E An Open Reach engineer came on Saturday morning and took 5 minutes to do a temporary fix to get us through until today. When I asked him why it could not have been done on 31st October or 1st November? He said that “he was just the engineer” and that that BT was a separate company and none of their excuses had any truth. I think that what is most frustrating is that we were brazenly lied to, and we have no redress, save making the treatment we have received public. It appears that there is nobody that is accountable, nobody to take responsibility. We cannot ‘vote with our feet’ and change supplier because BT is in a monopoly position with regard to the provision of the hardware certainly in country areas like mine. Finally, it is galling that I pay line rental and option 1 tariff in advance for such an appalling service and will no doubt have to fight with every sinew to get compensation. I wait with interest to see how the buck is passed on this one, and whether you even receive this letter or it is directed back to customer services where I started originally. Yours Faithfully,"

Good Morning Frankeul,
Sad to say, there is nothing new under the sun.
I reported my phone as totally dead on 1st November. Nothing happened.
On 8th November, I checked the status on the web page and saw it had been resolved that very day and closed. Needless to say, nothing had been resolved. I called the 151 number and had to suffer a recording of 5 minutes, telling me how to check if my phone really was defective. Particularly galling as I gained my first City & Guilds qualification in "Telecommunications, Radio & Line" in 1966.
Returning the the web site, I discovered a new fault ticket had been opened within the past few minutes. Not by me, it hadn't!
The following day, I managed to contcat a human being on the 151 number and had to listen to a poor bloke who had obviously been told "Tell him this or tell him that". (I actually felt sorry for this man).
He told me the fault was somewhere outside my premises. I knew that.
He then told me the engineer was unable to fix the fault. In that case, I said, he must know where the fault lies; where is it?
He said it may be in the junction box outside my house. Well, in order to confirm that, they would need to come to the house and check the junction box and nobody has been near my house.
Aah, said he, they were unable to contact you. Unable to contact me? How did they try to contact me?
"On your land line"! Do you mean the land line that I have reported as defective?
"Yes!"
Gold medals for stupidity!
He then told me the fault would be fixed by 14th November. And how does that square with the line "We aim to fix it within 3 working days"? More to the point, why was the original fault report closed.
He said this was done automatically after 72 hours. "Stop telling me lies! It was closed 7 days after being reported, not 72 hours. And I know why. Someone had spotted an fault report that had been open too long. "Close it and open a new one, thus restarting the 3 working days clock".
This person's supervisor rang me back shortly after my call and was apologetic and confirmed the fault is outstanding since 1st November and should be fixed as a matter of priority.
That was on Novemeber 9th. Today, the 12th, I noticed the web page shows that BT "Aim to fix it" by 14th November.
This should come as no surprise to me though. When I moved into this house in 1995, I applied for BT service and it didn't work. An engineer came out and told me it was due to faulty wiring in the road. This was a brand new house on a brand new estate. The wiring had been installed only a matter of weeks earlier. Quality control? They couldn't even say it, let alone practise it!
In 2005 or 2006, BT's latest version of internet services was being rolled out across the UK and my area was one of the first to get it. I applied for a broadband service (about 64K, if I remember rightly). The equipment arrived and the bill was debited with the cost and it didn't work. More than one or two telephone calls to a call centre did nothing to help my mood nor to get the issue fixed. Eventually, an engineer came to the house and said the problem was down to faulty wiring. To be fair to him, he was most diligent and even reported back to me that the problem was caused by a well known faulty trunk between the cabinet at the top of my road and the exchange. He tried to find an alternative working pair but was unsucessful. After writing to the chairman of BT, I was contacted by an excellent customer care person who not only apologised but arranged for me to be paid compensation. And I never did get the broadband service.
Having seen this faulty cable being recently replaced by fibre, I thought I would have another try. The online speed test said I could have up to 32Mbs. Good! I then tried to order and kept getting an error message. This was when I discovered the issue I currently have.
Since reporting the fault, I have used the Contact Us pages and emailed BT 4 times. No response!
What really galls me, beyond the appalling treatment of BT's customers is that, many years ago, I was an engineer in a GPO telephone exchange. When a customer called 151 to report a fault, we would be contacted in the exchange and asked to carry out tests there and then, while the customer was talking to 151. We would determine if the fault was in the exchange or outside. If outside, the appropriate technician would be notified and a visit would be arranged and the fault fixed in quick time. If the fault was within the exchange, we would fix it virtually immediately.
Also, in my past career, I was responsible for a team of engineers who were providing engineering support to BT as one of our customers. Despite the fact we were rolling out a brand new technology at the time (Tetra radio systems), BT were very hard task masters and demanded immediate responses to any faults that cropped up and I was summoned to meet with them at Rugby on more than one occasion to explain matters to them.
It is a pity BT couldn't have learned some lessons from the manner in which we treated them as customers or maybe from the way GPO Telephones used to handle problems.
Needless to say, I shall be writing once again to BT and I shall resurrect my previous issues with BT on my own web pages for the world to read.

List services as colums

hi
i'm using this code from this forum https://social.technet.microsoft.com/Forums/windowsserver/en-US/75b3dcde-af1e-4d87-9eff-ce923b090ef8/get-services-from-remote-computers
$array = @()
foreach($i in (gc c:\computers.txt)) {
$svc = Get-Service winrm -ComputerName $i -ea "0"
$obj = New-Object psobject -Property @{
Name = $svc.name
Status = $svc.status
Computer = $i
$array += $obj
$array | Select Computer,Name,Status | FT -AutoSize
this works fine for multiple computers and one servic but how can i verify 3 services at time...i'm loking to achieve this:
server service1
service2 service3
server1 Running
running stoped
server2 Running
stoped running
server3 Running
running running
thanx

I won't engage in futile discussions with you, since you only seem to read what small parts of what people write and draw your own conclusions from it, but I will say that your answer is not what the OP asked for. He wants the service name to be a column
with the state as rows under it, not the name of the service as rows under a column named "Name"
It is a pity you use your skills to pluck holes into the work of others, instead of using them to help the community, which is what the purpose of these forums are about.
You may keep trying to destroy this community, but I will keep helping it.
Once more, your code screws up other's computers. The only futile thing is your decision not to warn the OP about the rubbishell quality of your code, mixing data of a service with data from another service, making the data from your rubbishell code
completely useless!
If you keep posting code with rubbishell quality, you'll destroy all community's computers.
If the OP uses your rubbishell code, it may lead to disastrous consequences.
=> at the OP:
Here's a PowerShell code that does exactly what you want:
$computers=$env:COMPUTERNAME,'.'
$services='wuauserv','alg','dnscache','spooler'
$servicesData=gsv $services -ComputerName $computers
$(
foreach ($group in $servicesData|group machinename){
$obj=[pscustomobject]@{Machine=$group.Name}
foreach ($service in $group.group){
$obj|Add-Member $service.name $service.status
$obj
)|ft -AutoSize
Notice:
1- you enter the services names in only one place!
2- all data is held in one variable; which means you can opt to show the data in another format without having to query the data all over again!
3- the professional coding style ( the other can only be qualified as rubbishell quality code)

HORRIFIC Customer Service and Dishonest Business Practices

After well over a decade of service with Verizon Wireless and having 6 active lines with them, Verizon has not only lost my business, I will do everything within my power to convince everyone I know or ever come in contact with that Verizon is not a company that anyone should ever do business with in any way, shape, or form including my family, friends, employers and anyone I ever see with a Verizon phone or considering doing business with Verizon.
Time are hard and I was working to pay off a past due amount. I was coming close to being fully paid off. I was current on my payment plan and there was no reason to expect my service to be terminated for a missed payment or failure to pay. Then, Verizon wrongfully terminated five of my contracts, one of which had an unlimited data plan. On July 2nd, I received a text message indicated that my account was scheduled for disconnect on July 7th and that I should call them if this is not what I wanted. So, I called that same day. I spoke with Amber. I told her of this text message I received and was advised that it was because I had a past due balance. I told her that #1 - the text message had nothing to do with my balance because I had arrangements made with Retention, those arrangements were met and current, and #2 - that the text message did not say that my service would be interrupted, but that it was being terminated.
I requested to speak with the department that handles complete disconnects so that I could ensure that my services were not scheduled for termination. She refused to transfer me and told me that she didn't see any notice for disconnection on my account. I requested again to speak with that department and she refused again assuring me that my account was fine and would not be disconnected. Reluctantly, I hung up and waited.
On the evening of July 7th, FIVE of my SIX lines were terminated. The only one NOT terminated was my line - the one I used to call from on July 2nd. When I called Verizon to rectify the problem, they demanded the full past due, which I had arrangements for and was current in paying. I refused. I was transferred from one department to another to another with rep after rep assuring me that my services would be back on before the end of the day.
VZW even ADMITTED that the representative AMBER deleted the line item that showed my account was going to be disconnected, which is why my line remained active, but that she failed to do it for the other five lines on my account and, therefore, it was HER FAULT.
I spent a total of EIGHT HOURS on hold and on the phone with Verizon Wireless. And, of course, hours upon hours upon hours waiting for reps to call me back who never did.
One of the most disgusting things I experienced was spending hours getting transferred back and forth between customer service, financial services, retention and back to customer service all of them telling me that none of them were responsible for reconnecting lines and didn't have any ability to reconnect services!
REALLY?!?!?!?!
Verizon Wireless wrongfully disconnected my lines and then held them hostage and tried to extort money from me. Now, they won't release my numbers back to me to port into another service. My hubby is a service member and a civil federal employee. He has to have his phone with him 24/7 and to change his number with them is a pain in the royal butt! He's had that number for years. Now I've had to go pay nearly $200 out of pocket to get new service and Verizon won't give his number back to him. On top of all of it, VZW had the nerve to charge me over $527 in early termination fees for contract terminations!!!!
I hope that Amber loses her job, along with ever other representative who failed to resolve this issue and failed to call me back and make things right.
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Amazing! After posting this and after filing an FCC Complaint, I got a phone call from Verizon this morning and all my lines have been reconnected and the early termination fees have been reversed.
People, this is proof that if you've been wronged and you keep documentation of your efforts and don't just quit and give up and walk away and let people who have wronged you win.
Whether or not I will continue with Verizon Wireless as my provider after the last of my contracts expires in 6 months has yet to be determined. No credit was given for the $130 I had to put out for Straight Talk phones when they refused to turn my phones back on.
It's a pity it took 5 days for them to actually do something forcing me to pay $130 cash for something I shouldn't have had to pay cash for. Yes, I am grateful to have my phones back. But, I've still been left harmed and that is a cryin' shame.

Web Service With Dynamic URL (Very Basic Conceptual Question)

Hi everyone,
I would like to employ JAX-WS to generate and publish a web service along with a web-based client which uses the service. The problem is: I want to deliver both the server (with its service) and the client to a customer, who will install the server on an internal machine, and who will have to configure the client to look for the web service at the IP of that internal machine, ideally by just putting the IP into some configuration setting. Both the services' path (on the server) as well as the services remain constant.
From everything I have found so far, it appears as if one fixes the service's IP during compilation, i.e., when generating the WSDL and stubs using wsgen/wsimport. I guess that's fine when the server remains with me & a fixed IP, but doesn't this approach break down as soon as you need some flexibility in the server's IP, as, e.g., in my above scenario? I guess I am missing something, but unfortunately all the documentation I have found so far either neglects this issue or comes up with rather complex solutions indeed. - Or would one not use SOAP+WSDL in the above scenario in the first place? Any other best practices?
I'd very grateful for any hints,
Cheers
equitone
Message was edited by:
Equitone

Hi,
thanks for your reply. Of course, I agree I could alter the generated code, but, as you say, I would not want to do that, since it will make automatic builds and deployment rather complicated.
I guess my expectations on the "flexibility"/"design" of some of the generated artifacts is just a bit skewed, and I'll have to find a compromise between my expectations and the Java 6 way of web services. For instance, I also find it somewhat annoying that wsgen will apparently only generate the service against an implementing class, not an interface. E.g., when I have the following web service interface MyService and an implementing class MyDummyService:
@WebService
public interface MyService
    @WebMethod
    public String getString();
@WebService(endpointInterface = "com....MyService")
public class MyDummyService implements MyService {
   public String getString() {
      return "Just a dummy.";
}Then the service in the WSDL specifies its Port as "MyDummyServicePort", so if I ever change the implementation---without actually changing the (web service) interface, I will also have to regenerate all client stubs. I would have hoped that wsgen's "service" option would help in this regard, but apparently it doesn't. Unfortunately, the documentation on the whole issue is in a pitiful state, IMHO.
Cheers
Equitone

COMPLAINT: Nonexistent customer service for hacked iTunes account!

Since I couldn't find a "Customer Service" forum, and there is no useful email address, support form or phone number to address this issue, I'm posting this here where I hope someone can actually help.
My wife's iTunes account was compromised within the last few days, and whoever took over her account racked up HUNDREDS of dollars in fraudulent charges. She was able to get PayPal to terminate its connection with iTunes so that no more charges could be made, and she was able to reset the password on her account using the web form. But we have been completely unsuccessful in getting ANY help from Apple on this issue.
We tried contacting 1-800-MY-APPLE and tried several support options in that system. The first time we managed to reach a human, he HUNG UP on us. The second time, my wife was told there was nothing he could do, and that she would have to fill out an online form. Said form gives no indication of how long it will take to get a response.
Tonight, my wife got a response from someone at a support center connected to Apple, who apparently CANNOT write in coherent English, and who is saying he cannot find any fraudulent charges on her account. Needless to say, she is not at all pleased, and neither am I.
Apple, please have a COMPETENT customer support representative contact me IMMEDIATELY. (You should be able to see my contact information in my AppleID account.) Or give me a contact phone number or email address to which we can get someone who knows what they're doing.
Thank you.

More's the pity. If nothing else, I want other users to be aware that we've already tried that support form and have gotten no support from Apple. Protect your accounts by changing your passwords if you haven't already, because if someone breaks into your account and makes unauthorized purchases, you won't be able to count on anyone from the company to help you.

Calling web services

Hi,
How can I call web services from Oracle BI?
My web service has a method (GetEventList) which take some parameters and returns a list.
Can I call this web service method from a dashboard and then show it in there?
Thanks&Regards

Hi,
it`s a pity, that OBIEE does not offer a solution to directly send requests to external webservices and show their results within an answer. Before i tried OBI 11g, i hoped that there would be some improvements regarding that functionality in contrast to OBI 10g.
Workarounds:
1.) In Oracle BI Publisher you can directly call a webservice and get back its results within a report. You could then put that report onto a dashboard. (I do not know whether this is already possible in Oracle BI Publisher 10g
2.) OBI 11g Action Framework. You could put a link onto your dashboard, which calls a webservice. After the webservice sent a response, an information dialog is shown, which can be used to present some general info regarding the webservices' return values.
3.) Create an ASP.NET/JSP-File which calls your Webservice and presents its results in HTML. You could then embed this ASP/JSP-File via an IFrame into your dashboard.
4.) PL/SQL-Wrapper as mentioned before
Conclusion: Oracle should improve this functionality by allowing people to directly call Webservices from Answers.

OK, Anyone else think the service should just work...

I've been reading through the forums for some time now. I have been a BT customer (this time around) for about 2 years. Previously for many more years.
Seems to me that BT customers have to put up with what our American cousins would find totally unacceptable levels of service.
I came back to blighty 2 years ago after living in the USA for a few years and I can tell you that they would not put up with this service.
My own broadband & BT Vision has by and large worked for the the last 18 months (albeit so dog slow I could have used dial up in the USA for the same speeds). The last 2 -3 months I have experienced the same issues many other posters to this forum have. Slow connection rates, broadband dropping, endless rounds of contact customer service, "oh we have changed some boards/connections in your exchange" & lack of any real meaningful technical knowledge (and before anyone starts I worked at Martlesham Heath for some time and have been "playing" with computers for 40+ years at a senior level).
Quite frankly the service falls well below what any customer should expect in many areas and the "self help" is often no help.
I could spend my time diagnosing the exact nature of the faults I have. Why should I? I pay for a service. I don't have that service.
If my BMW ran at less than peak performance with an intermittent problem you can bet it would be back to the dealer at their cost for rectification or a replacement.
Comments?

What I am about to post below is, for companies, pure customer service gold. And true, too - (sorry about the bullet point numbers, they wouldn't paste correctly -
With customer service and experience industries undergoing rapid change, here are 20 interesting customer service and customer experience statistics to keep in mind as we head into 2011.
Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience.
Source: Harris Interactive, Customer Experience Impact Report
81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition
Source: Peppers & Rogers Group, 2009 Customer Experience Maturity Monitor
Out of best in class companies: 91% provide customers the ability to track issues over the web, 57% measure support center success across email, chat, web, and voice, and 62% use integrated voice response (IVR)
Source: Aberdeen Group
70% of customer experience management best in class adopters use customer feedback to make strategic decision. 50% of industry-average organisations and 29% of laggards do.
Source: Aberdeen Group, Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand
The top three drivers for investing in customer experience management are:
1. Improve customer retention – (42 %)
2. Improve customer satisfaction – (33 %)
3. Increase cross-selling and up-selling (32 %)
Source: Aberdeen report – Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand
A dissatisfied consumer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers tell more than 20 people.
Source: White House Office of Consumer Affairs, Washington, DC
Retailers and hotels provide the best average customer experience in North America overall as an industry.
Source: Forrester Customer Experience Index 2010
90% of North American firms view customer experience as important or critical to 2010 plans. 80% of the firms would like to use customer experience as a form of differentiation.
Source: Forrester’s The State Of Customer Experience, 2010
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs
Source: Avaya, Contact Center Costs: The Case for Telecommuting Agents
US contact centers spend $12.4 billion annually verifying the caller is who they say they are. 59% of calls require identity verification, but only 3% of these are handled entirely through automated processes.
Source: ContactBabel, The US Contact Center Decision-Makers’ Guide
86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago
Source: Harris Interactive, Customer Experience Impact Report
For every customer complaint, there are 26 other customers who have remained silent
Source: Lee Resource Inc
Health insurance plans and tv service providers deliver the worst average customer experience in North America overall as an industry.
Source: Forrester Customer Experience Index 2010
The best North American car manufacturers in terms of their dealers’ service departments in 2009 in descending order were: Lexus, Jaguar, BMW, Cadillac, Acura.
Source: JDPower 2009 Customer Service Index Study
Customer churn is caused by customer feelings of poor treatment 68% of the time
Source: TARP
It takes 12 positive service experiences to make up for one negative experience
Source: “Understanding Customers” by Ruby Newell-Legner
91% of unhappy customers will not willingly do business with your organization again
Source: Lee Resource Inc.
Happy customers who get their issue resolved tell about 4 to 6 people about their experience.
Source: White House Office of Consumer Affairs, Washington, DC
Attracting a new customer costs 5 times as much as keeping an existing one
Source: Lee Resource Inc.
76% of companies motivate employees to treat customers fairly and 62% provide effective tools and training to gain trust with their customers.
http://www.customer1.com/blog/customer-service-statistics
And all the above is only in regard to companies in the USA (mores the pity).
Rank - Mostly Harmless.

Service Processor Issues v20z

Apologies if this question is in the wrong forum, although I believe it is a hardware related issue.
My issue relates to the Service Processor on a v20z. Basically, it seems to reset itself every few minutes and will not retain any information at all, which intern has caused the fans to stay on at 100%, all the time now, which is concerning. Once on it says "Main power off". The SP will then reset itself not long after.
This started when I decided to rebuild one of our V20z servers, as Solaris 10 did not like the raid card when in it's early versions. Anyway, I have successfully installed the latest Solaris 10 build, 1/06 X86 (of course seeing the Athlon cpu's). After this I felt the need to get console working properly, as it was not before. I changed the eeprom as documented with the input and output pointing to the console.
At this point I decided I should get the Service Processor working, as I had not read anything about it previously. I managed to manually assign it an ip address, which it kept. I then had to reboot the server for other reasons, and the SP would not keep its IP details. It will not even obtain one via dhcp, comes up with "Service Error on set IP DHCP".
I have tried updating the bios etc, by manually entering in the information on the lcd screen, however have had to such luck either. I have a funny feeling I have broken something as there does not appear to be anyone with the same type of issues. From everything I have read everyone else seems to have no issues at all. Some advice would be greatly appreciated, as I've been tearing my hair out for a few days now over it.
Many Thanks
Simon

It's ok I figured it out. Embarasingly simple really
eeprom output-device=ttya
eeprom input-device=ttya
This is awesome, just look at this. I'm twenty miles from the server booted in single user mode.
Yes, more sleep time for me less late nights at the office. Sorry if this is old hat to you guys, It's the first time I've seen it on any servers I've owned.
Select (b)oot or (i)nterpreter: b -s
SunOS Release 5.9 Version Generic_117172-17 32-bit
Copyright 1983-2003 Sun Microsystems, Inc. All rights reserved.
Use is subject to license terms.
configuring IPv4 interfaces: bge0.
Hostname: v20z1
INIT: SINGLE USER MODE
Type control-d to proceed with normal startup,
(or give root password for system maintenance):
single-user privilege assigned to /dev/console.
Entering System Maintenance Mode
Jun 22 22:52:10 su: 'su root' succeeded for root on /dev/console
Sun Microsystems Inc. SunOS 5.9 Generic January 2003
# ifconfig -a
lo0: flags=1000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4> mtu 8232 index 1
inet 127.0.0.1 netmask ff000000
bge0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2
inet 192.9.200.10 netmask ffffff00 broadcast 192.9.200.255
ether 0:9:3d:11:c7:c0
Nice one SUN...
Pity I couldn't Install solaris 9 on the v20z's from the CDs in the first place though (I needed to install from an install server).

IPhone 5 frequently going into no service.

About 2 months back I bought a new iPhone 5 and it turned out be worst phone experience. This iphone goes into no service mode frequently and remain there making me unreachable to anyone trying to call me. I changed the SIM card, switched to another operator, reset phone, reset network etc but the problem does not go away. I hoped the Apple guys would have fixed the problem in IOS7, but even after upgrade the problem repeats.
When I searched online I find lots people with the same problem. It is really a pity that Apple is not able to get the basic requirement of a mobile phone right. I can't understand why Apple is not doing anything about it even though many people are complaining. Probably they have become arrogant to don't care the customers any more. (That will be the begining of their end).
If anyone has any other tricks to resolve this problem, can you please let me know?

Hi Risdian, thanks for the comments and suggestions, however none seemed to lead to any success. When setting the carrier off automatic, after a few seconds of searching the device returns the message, "Unable to load network list", and I have placed my sim into another unlocked iPhone 5 and it worked perfectly, picking up service almost immediately. I can also iMessage and connect to wifi fine, so i don't fully understand the issue.
I guess my iPhone is in need of repair, so if there are no other conceivable 'at home' fixes, i'll have to bring the phone to the apple store for a diagnosis. Any other suggestions or comments would be happily welcomed
Thanks for replying and commenting, you were very helpful

Iphone without radio service...it is a huge disappointment that made my dission to change this mobile phone to another.

Well, what to say. Not so long ago i've bought my first iphone5 and at first i was glad to have it, but that feeling were lasting not so long.
I noticed many "+" like really good design and in some way simple using. I really really liked it before i faced some problems. On the second day i understand that such thing like radio service is absent, why?????????????????? I'm using my phone only for calls, messages and radio because of work. The only thing that Apple can offer is applications from AppStore or some huge gadget.....but dear Apple corp. before coming to our market you had to made some research and understand we still don't have special contracts for iphone from our mobile operators, if i'm using standart mobile plan than it's really tooo expensive, and also we have standart unlimmited mobile plan for internet only in name and even if we are choosing it than in a lot of places we simply don't have a signal of phone carrier or the speed is very very low....So i'm asking myself for some days already: should i use my iphone or should i sell it and find phone that really adaptable for my country?
PS about radio service: i can use it on my ipod but don't have it on iphone...it is really strange

Sunflower_ks wrote:
That was a present from husband, we came together to the store where i bought it. I'm using ipod for many years already and it has a simple radio service. Honestly, I automaticaly thought that iphone has it too...it's a really pity
Well, there are Radio apps on the iTunes Store: 2 examples:
1. https://itunes.apple.com/au/app/tunein-radio/id418987775?mt=8
2. https://itunes.apple.com/au/app/radio-for-iphone-5/id575810135?mt=8

Appalling Customer Service

My first post - pity it has to be a negative one. Below is an approximation (I didn't keep a copy) of a complaint I've just mailed to BT re their appalling customer service. I'd be interested to hear what other members think:
Dear Sir/Madam,
I ordered BT infinity2 on November 26th. My instillation date was supposed to be December 13th between 1-6pm. I received two texts and one email (together with several emails re the service I'd subscribed for) from BT reminding me about my instillation date. I had to take a day off work to allow the engineer access. At 3:55pm on Dec 13th I got a call from the number 08003289393. I answered but there was no response. Nobody called back and no message was left. At 4.22pm I called the number 08003289393 and heard an automated answer stating that BT had called and that if they needed to get in contact they'd call back. At approximately 5:50pm the engineer still hadn't arrived so I called BT customer service where I eventually spoke with Stephanie who told me that the engineer had overrun on his previous job and so handed my instillation back to the depot. She told me that the next available instillation date was January 7th 2013. I registered a formal complaint and received a text shortly afterwards saying that someone would call me by 8pm on Monday December 17th. This morning I received a text from BT stating "BT here. Sorry we missed your engineer visit. Your new visit is on 04/01/2013 between 1pm-6pm. Need to change? www.bt.com/ordertracking".
I feel this is appalling customer service. Why couldn't the engineer who called at 3:55pm have the basic manners and courtesy to call a second time or at least leave a message? I answered the call (and my mobile phone log proves this) but there was nothing on the other end. Why does a customer who took a day off work to be messed about by BT have to join the back of the instillation queue? It truely baggers belief.
My former internet connection was meant to run until December 19th but because of a "technical glitch" it was cut off on December 8th. My (now former) provider - Three - has apologised for this and told me that it has affected about 1,500 customers. For me it means I just need an internet connection asap.
My family and my wife's family live in Ireland. It's our baby son's first Christmas. Personal circumstances mean it's not possible to travel home for Christmas. We had ordered BT infinity so that we'd have a decent internet connection to talk with our families on skype over Christmas and particularly so that our son's two grandmothers could see him. My mother hasn't been in good health recently and she'd really like to see her grandson. I feel degraded to have to explain personal circumstances to demonstrate to BT the result of your organisation's and your engineer's appaling lack of basic courtesy to me as a human being (no mind as a customer). Words genuinely fail me to describe how disgusted I feel. Do you have any ANY respect for your customers? Do you think it's OK to just not show up, not make sure to get in contact and then just text with a new appoint time 3 weeks away?
I will tell about my experience to anybody who'll listen. I'd cancel right now but it seems BT infinity is the fastest connection in my area and it's sad (but probably true) that your competition are just as bad. It seems to be a race to the bottom in your industry. I've paid my line rental for a year in advance (almost 140 pounds) and will have to pay almost 30 pounds a month over the next 18 months for the pleasure of finding out whether you're just as bad as your competition or worse than them.
I'd like this matter to be sorted out asap and for your engineer, who didn't have the basic manners to contact me, to be made aware that his really unacceptable behaviour has a real effect - both emotional and in terms of time spent trying to sort it out.
Disrespectfully (just as BT have treated me) yours,
MY NAME
That's the gist of the message I sent. Perhaps some think I'm overreacting but it's not untrue to say that this has really inconvenienced me and caused real upset. I've never left a bill outstanding or even paid late in my life and yet customer service is beyond terrible.
One final question. Can anyone explain to me the difference between BT Infinity and Openreach? The cabinet closest to where I live has recently been covered in large BT Openreach stickers and that's why I initially signed up for BT back in November. Any info would be appreciated. I'd cancel my contract right now but the sad truth is that with the alternative provioders I'll have a slower connection and customer service will be little if any better.

Keith_Beddoe wrote:
Openreach are dealing with all service providers, BT Retail are not allowed to be given any priority.
Openreach are also dealing with a large backlog of faults due to the bad weather, and some of their Field Technicians have been moved to other regions, to help restore service to flooded communities.
There is nothing anyone can do about it.
They have some external contractors helping with Infinity installations.
I'm sorry Keith, but there is something someone can do about it - Simply keep customers informed of what's going on. If an engineer can't make an appointment, then the customer needs to be contacted and informed about the situation and a new date arranged as soon as possible. Read my original post. Is that kind of service acceptable? Are you seriously saying that "there is nothing anyone can do about it"? I hope that attitude isn't representative of BT, but I suspect after my recent experience that it is all too pervasive. I spent most of yesterday on the phone trying to get this issue sorted. When I eventually got through to the right people the manager I spoke with in the Order Management Dept. couldn't have been more helpful, was honest and explained what he could and couldn't do, took ownership and responsibility for my issue and gave me a number at which I could contact either him or one of his collagues. People like this (of which I have no doubt ther are many at BT) are a credit to the organisation and it's unfair on them that they have to deal with understandably very very frustrated and annoyed customers like me who have been totally messed about by BT's shockingly bad communications and dealings with customers. I don't have time to detail all the BS I had to put up with yesterday before finally talking with the manager in Order Mgt. who helped. Suffice to say I was given 3 (yes THREE) different installation dates (January 7th, then January 4th, then January 8th) none of which were acceptable to me and of course I've spent several hours on the phone at considerable expense to me - ringing on a mobile. It turned out my landline had been activated on December 13th (nobody told me this until I spoke with the aforementioned manager) and finally today I got a new appointment date of tomorrow between 8am-1pm. I'll believe it when it happens, but I am hopeful. All in all I'm grateful to those at BT who've been as helpful as they can be, but will not let this matter rest until I've been reimbursed for my expences and spoken with the Managing Director of Customer Services - Mr. Warren Buckley - whome I intend to inform at length about this sorry saga. I have free calls to BT now and believe me I'll be using them until I get to speak with Mr. Buckley. He's at the top of customer service and based on my experience he needs to pull his socks up. He mightent want to spend his valuable time speaking with a lowly customer like me, but he'll have to if he wants to stop my continually calling and asking to speak with him. Perhaps a conserted effort by customers like me could bring about an improvement in BT's customer service, but of course how many people will read this post... 10 at best I guess. Oh well, I'll do my bit anyway. BT need to simply get back to basics and treat people with basic respect. I (like probably 99.9% of people) am a reasonable person and if communication was as it should have been from the start there would be no issue and no drama. Incidentially, I have not yet received a reply to my original emailed complaint which was the basis of my original post despite being told that usually somebody responded within 24 hours, but certainly within 72 hours. It's now 96 hours. I'll post again tomorrow if/when my broadband is finally installed.

COMPLAINT ABOUT YOUR SHOCKING CUSTOMER SERVICE !

I thought I was making the right move when I decided to switch to Sky for my broadband and phone. Evidently not. I was given misinformation when I placed the order (aka "lied to") and I've just spent £15+ and several hours of my life that I shall never get back, trying to speak to someone, as the complaints "online chat" is always busy. Is Sky's service so pitifully bad that the volume of complaints is overwhelming them? 'twould appear so. When I did get through, after innumerable options, security checks, reconfirming all the details I'd given them 30 seconds previously and calls mysteriously terminating, I insisted they ring me back - just as well, as I was on the phone for over an hour. And, of course, no email option. Never mind, a letter is winging its way to Scotland as we speak (cc to Ombudsman), and I have spread the gospel via social media (which, it appears, has just lost Sky three potential new customers - no wonder they have to offer financial incentives for people to join them). Come on Sky, sort it!

I'm afraid Sky will not respond to your post, as this is a customer to customer only forum.

Blackberry service on E60 v3.0633.09.04

Have recently updated my E60 to v3.0633.009.04 firmware and whether restoring backup or starting afresh I am unable to get the blackberry service working. I have the required sis file from nokia business (vodafone UK version) but it indicates that it will only install on v2 firmware and if installed there is no option to setup up the service in messaging as before.
I appologise for posting this in other threads but wonder if anybody else has encountered this or have a solution. Failing that, do Nokia support have any indication when the service will become available again?
Richard

It's a pity, especially the fact that it is suppoesed to be a business handset yet there is no BB software for the newer firmware yet. One would think that at the same time they launch the new firmware they would automatically update the BB clients software too.
I am now alas facing a similar problem. I have aquired an E65 from Nokia South Africa as a gift and wanted to try out it's Blackberry features. However there is only one Blackberry version avaiol able for it which is also not specified for my phones software. However in this case when I try and update my E65 to the software specified with NSU it tells me there is no software available???
iPhone 5 32GB
MacBook Pro Retina 15" Mac OS X Mountain Lion 10.8.4

ITunes Match - Service Now Working - Root Cause?

From 7 Aug - 12 Aug '13 iTunes Match service failed to operate, it is now reliable in UK - has anyone seen an explanation from Apple?
Throughout the system status showed iTunes Match status Green with no issues logged: http://www.apple.com/support/systemstatus/
Many iTunes Match service users from multiple countries raised support calls (via support page above) and provided feedback direct to Apple via: http://www.apple.com/feedback/itunesapp.html
It would help to know where to look for Apple notification in case a future multi-day service outtage.
Everyone should have learned the importance of secure backup, discrete from iTunes.
Certainly iTunes Match cannot now be relied upon, which is a great pity.
Since launch it is only the adding of too many coutries at once that has caused such severe service interruption.
Associated threads, showing widespread disruption in many countries:
https://discussions.apple.com/thread/5223301?tstart=0
https://discussions.apple.com/thread/5225292?tstart=0
https://discussions.apple.com/thread/3495684?tstart=0
https://discussions.apple.com/thread/5225531?tstart=0

iTunes Match now running very smoothly in the UK.
Issues reported from other nations on forced timeout at Step 1 now very rare, Swiss & Belgians the most recent.
Likely that a significant round of infrastructure update / repair is complete.
Arguably the main shortfall is absense of communication from Apple.
Delighted that the service has been restored.

Pitiful Service

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