Please help! Can't enter name on log in screen

Hello!
I'm a little panicked. I basically just set up my macbook to start up with asking me to enter my name and my password.
I know my name, I know my password. So what is the problem, I hear you cry!
My name looks like this: ♡贝拉♡
There is NO option, at all, on the log in menu to change the font to Chinese, nor to add special characters like the heart. I can't change the font to Chinese by using the shortcut I usually use to switch between the languages.
What can I do!? Is there a solution!?
Please please help if you have any ideas, I very rarely start threads myself, usually can solve it by looking at other people's but I couldn't find anyone with quite the same problem.
Thankyou in advance...

OHYMGOSH I'm in! I worked it out!
Basically, as a reply for anyone who gets into the same situation, I started up in Single User mode (turn off laptop and press Command and S) and it was on this page that I then saw my username written somewhere.
It wasn't the name I thought it was, it was the first part of my email address, which didn't require characters or Chinese to type it.
PHEW!

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Hi guys, since I have updated to Mavericks 10.9 I have been getting rundom frequent (up-to 5 in a day) crashes. After updating to 10.9.1 - my MacBook Air Late 2011 still crashes.
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Is there anything to see from the crosh log? Can you come to some guess/conclusion?
I'd be very thankful for your inputs.
Here is the crash log:
Tue Dec 17 10:42:10 2013
panic(cpu 0 caller 0xffffff8027edc19e): Kernel trap at 0xffffff7fa8997925, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x00000001029f2000, CR3: 0x000000002a26d000, CR4: 0x00000000000606e0
RAX: 0x00000215b946ebc6, RBX: 0xffffff803a078780, RCX: 0x0000000000000000, RDX: 0x7fffffffffffffff
RSP: 0xffffff802f6cb8f0, RBP: 0xffffff802f6cb930, RSI: 0x0000000000000050, RDI: 0xffffff803a0787d0
R8: 0x0000000000000067, R9: 0x0000000000000000, R10: 0x00000000000a0067, R11: 0x0000000000070000
R12: 0xffff000033c70000, R13: 0x0000000000000005, R14: 0x0000000080000000, R15: 0x000000000000000a
RFL: 0x0000000000010286, RIP: 0xffffff7fa8997925, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000001029f2000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff809b0c9c50 : 0xffffff8027e22f69
0xffffff809b0c9cd0 : 0xffffff8027edc19e
0xffffff809b0c9ea0 : 0xffffff8027ef3606
0xffffff809b0c9ec0 : 0xffffff7fa8997925
0xffffff802f6cb930 : 0xffffff7fa89951ae
0xffffff802f6cb990 : 0xffffff7fa9bbc3a5
0xffffff802f6cba00 : 0xffffff7fa899c265
0xffffff802f6cba80 : 0xffffff7fa899f289
0xffffff802f6cbb00 : 0xffffff7fa899e710
0xffffff802f6cbb50 : 0xffffff7fa899dc75
0xffffff802f6cbb90 : 0xffffff7fa899c900
0xffffff802f6cbbd0 : 0xffffff7fa898d8a0
0xffffff802f6cbc10 : 0xffffff7fa89830fe
0xffffff802f6cbc60 : 0xffffff7fa8986d54
0xffffff802f6cbcb0 : 0xffffff7fa8985a38
0xffffff802f6cbe00 : 0xffffff7fa8978176
0xffffff802f6cbe90 : 0xffffff7fa8976c8d
0xffffff802f6cbed0 : 0xffffff7fa89fab07
0xffffff802f6cbf00 : 0xffffff7fa89f887a
0xffffff802f6cbf20 : 0xffffff8027e4a15a
0xffffff802f6cbfb0 : 0xffffff8027ed6aa7
      Kernel Extensions in backtrace:
com.apple.iokit.IOHIDFamily(2.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff 7fa8972000->0xffffff7fa89e3fff
dependency: com.apple.driver.AppleFDEKeyStore(28.30)[558B2575-5197-3C4C-BAD2-8CB465638FA8]@ 0xffffff7fa8967000
         com.apple.iokit.IOUSBHIDDriver(650.4.4)[B79A7E01-DD3F-3C1A-840A-879D262C69DE]@0 xffffff7fa89f7000->0xffffff7fa89fffff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa8972000
dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7fa889e000
com.spsys.driver.IOKitDriver(1.0.1)[00000000-0000-0000-0000-000000000000]@0xfff fff7fa9bbb000->0xffffff7fa9bbefff
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa8972000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000027c00000
Kernel text base: 0xffffff8027e00000
System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)
System uptime in nanoseconds: 2292326347736
last loaded kext at 8822466444: com.spsys.driver.IOKitDriver 1.0.1 (addr 0xffffff7fa9bbb000, size 36864)
last unloaded kext at 179204926652: com.apple.driver.AppleUSBUHCI          650.4.0 (addr 0xffffff7fa8a34000, size 65536)
loaded kexts:
com.spsys.driver.IOKitDriver           1.0.1
com.spsys.driver.NKEDriver            1
com.apple.driver.AppleHWSensor   1.9.5d0
com.apple.filesystems.autofs            3.0
com.apple.driver.AudioAUUC           1.60
com.apple.driver.ApplePlatformEnabler    2.0.9d1
com.apple.driver.AGPM        100.14.11
com.apple.iokit.IOBluetoothSerialManager            4.2.0f6
com.apple.driver.AppleMikeyHIDDriver     124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleMikeyDriver           2.5.3fc1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.2.0f6
com.apple.iokit.IOUserEthernet       1.0.0d1
com.apple.Dont_Steal_Mac_OS_X      7.0.0
com.apple.driver.AppleHWAccess   1
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.AppleThunderboltIP       1.0.10
com.apple.driver.AppleBacklight     170.3.5
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleSMCPDRC   1.0.0
com.apple.driver.AppleSMCLMU     2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHD3000Graphics       8.1.8
com.apple.driver.AppleIntelSNBGraphicsFB          8.1.8
com.apple.driver.AppleUSBTCButtons        240.2
com.apple.driver.AppleUSBTCKeyboard    240.2
com.apple.driver.AppleUSBCardReader     3.3.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache            35
com.apple.driver.XsanFilter 404
com.apple.iokit.AppleBCM5701Ethernet   3.6.9b9
com.apple.iokit.IOAHCIBlockStorage           2.4.0
com.apple.driver.AppleUSBHub      650.4.4
com.apple.driver.AppleAHCIPort     2.9.5
com.apple.driver.AirPort.Brcm4331           700.20.22
com.apple.driver.AppleUSBEHCI     650.4.1
com.apple.driver.AppleSmartBatteryManager      161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons           2.0
com.apple.driver.AppleHPET           1.8
com.apple.driver.AppleSMBIOS       2.0
com.apple.driver.AppleACPIEC        2.0
com.apple.driver.AppleAPIC            1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall   153
com.apple.security.quarantine        3
com.apple.driver.AppleIntelCPUPowerManagement        216.0.0
com.apple.kext.triggers         1.0
com.apple.AppleGraphicsDeviceControl     3.4.12
com.apple.iokit.IOSerialFamily         10.0.7
com.apple.driver.DspFuncLib          2.5.3fc1
com.apple.vecLib.kext           1.0.0
com.apple.iokit.IOAudioFamily         1.9.4fc11
com.apple.kext.OSvKernDSPLib      1.14
com.apple.driver.AppleHDAController        2.5.3fc1
com.apple.iokit.IOHDAFamily           2.5.3fc1
com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.2.0f6
com.apple.iokit.IOSurface     91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleBacklightExpert     1.0.4
com.apple.driver.AppleSMBusController    1.0.11d1
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleSMBusPCI   1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IONDRVSupport      2.3.6
com.apple.iokit.IOGraphicsFamily    2.3.6
com.apple.driver.AppleUSBMultitouch       240.6
com.apple.driver.AppleThunderboltDPInAdapter            2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily    2.5.0
com.apple.driver.AppleThunderboltPCIUpAdapter          1.4.0
com.apple.driver.AppleThunderboltPCIDownAdapter     1.4.0
com.apple.iokit.IOUSBHIDDriver     650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice       3.6.0
com.apple.iokit.IOUSBMassStorageClass     3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily   3.6.0
com.apple.driver.AppleUSBMergeNub       650.4.0
com.apple.driver.AppleUSBComposite        650.4.0
com.apple.driver.CoreStorage          380
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.driver.AppleThunderboltNHI    1.9.2
com.apple.iokit.IOThunderboltFamily         2.8.5
com.apple.iokit.IOUSBUserClient     650.4.4
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.iokit.IO80211Family       600.34
com.apple.iokit.IONetworkingFamily           3.2
com.apple.iokit.IO
Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i7, 1.8 GHz, 4 GB, SMC 1.73f66
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet, Ethernet, en3
Network Service: Wi-Fi, AirPort, en0
PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@8,0,0
Serial ATA Device: APPLE SSD SM256C, 251 GB
USB Device: FaceTime Camera (Built-in)
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Internal Memory Card Reader
Thunderbolt Bus: MacBook Air, Apple Inc., 8.1
Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 1, 5.5

It's the "Spector Pro" keylogger, and it's probably causing the panics.
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button.
Back up all data before making any changes.
You will generally have to reboot in order to complete an uninstallation. Until you do that, the uninstallation may have no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Itunes has stopped working - Please help - Can't SYNC !!

I have windows 7.
I have the latest Itunes.
My Itunes works fine.
When I plug in my iphone 4 I tunes works fine.
Whe I click sync Iphone, it gets to step 3/4 of the sync process and then it says " I tunes has stopped working" underneath that it says "Windows can check online for a solution to the problem". When I clikc view problem details I get:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.4.1.10
Application Timestamp:    4e4e1904
Fault Module Name:    QuickTime.qts
Fault Module Version:    7.70.80.34
Fault Module Timestamp:    4e13ba08
Exception Code:    c0000005
Exception Offset:    00146b30
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    2057
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have already tried uninstalling itunes, quick time and apple support programmes, and then reinstalling all of them.
Help will be highly appreciated.
Thanks.

So sorry - I'm in the same boat! Someone please help us out!!!!!

Please Help--Can't fill out or submit/save .PDF forms

Hi-
Running Safari 5.1.2 on Mac OS 10.6.8 (the latest updates according to software update) and using the Schubert PDF browser plugin. http://www.schubert-it.com/pluginpdf/
Before updating from Safari 5.0.xxxx I could fill out and submit .PDF forms in Safari without any issues. Now, I cannot. The form comes up but I cannot enter any text into the text fields.
About a month ago I went through this and had to revert back from a time machine back up because the ability to fill out forms in browser is an everyday necessity for me.
Does anyone know how to fix this issue?? Please help...

Ok.. I still cannot get this figured out. I'm baffled and frustrated!!
I did a deep cache cleaning using Snow Leopard Cash Cleaner, all of your reccomendations, and about an hours worth of reading. I had the schubert-it plug in uninstalled and have gone back to reinstalling it with no luck. I was thinking after all the cache cleaning it might work. Nope..
I can't beleive this is an issue after an update.. Apple is normally so great with this stuff.
The com.adobe.reader folder does not exist on my computer.
This problem occurs with any online form, not just the ones I need to access and submit, and it occurs with the native PDF support in Safari as well as the schubert app.
Any other ideas? I read on one post where someone fixed it with quicktime, but the video he put up to show how he fixed it was no longer available.
Carolyn, or anyone else, .. any ideas??

Can anyone please please help - Can't start up at all!

Hi,
I've only had my ibook for a few weeks and came back to it after 24 hours to find it frozen. I turned it off, managed to get a grey screen with apple symbol, tried single-user restart with fsck which told me I had an HD volume error which it couldn't repair. I then tried the install disk OS9 but it wouldn't start in safe mode. Then I pressed C and restarted and now I have Mac OS X log in screen up but it won't accept my password. I am DESPERATE - with a dissertation to finish. Can anyone help please?

Agreed,
Failing is not a good sign at all.
<hr></hr>
Helenah-
I suggest bring it to your local Apple Store/Reseller and have it checked out by an Apple Certified Technician. To be honest, I am surprised your S.M.A.R.T. status is failing after a couple of weeks. Your iBook should be covered by Apple's One (1) Year Limited Warranty, but it really depends on the circumstances. The warranty doesn't cover damage inflicted by the consumer*. Do you have an external hard drive? You may want to invest in an external hard drive for backing up your computer. There a many reasons for getting one; let us know if you would like suggestions or reasons why to invest in one. You should probably backup your computers hard drive before bringing it to the Apple Store. You may want to look at Knowledge Base Document #106941 which has examples on How to back up and restore your files. Do you have access to another Mac? You can transfer files from your iBook via Target Disk Mode (the other Mac needs FireWire). You may want to look at Knowledge Base Document #58583 on How to use FireWire target disk mode for more information.
Jon
* I am not an Apple Certified Technician nor have I seen the iBook in person, so I can't promise you that the warranty covers it.
Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more... Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

Please help can't get my appletv to sign in to my iTunes or to pick up my computer....

I only purchased my apple tv today and when I first got it home and set it up it worked fine,could listen to music whilst watching a picture slide show...loved it ........but then after about 10 mins it just turned off and then it wont let me connect to Itunes at all..keeps telling me that my password is incorrect(its not) It also tels me that the apple ID I have entered could not be found ???? ARGHHHH I have read the book and tried everything in it even changed my tv to another hd tv in my house seriously about to throw it against the wall!! can anyone please help me?? Surely its just something simple that I have missed or I have bought a dud........

Thanks, have now found original mail. I think I've lost the plot. will check out those suggestions.

Help with video please help can't sync video

Hi can someone please help me. I have video that my mom took from my 6 months old brother now i want to sync it into my Ipod touch ios4 but it gives me this error i took a picture that you guys can see it too----->> http://i50.tinypic.com/rw6git.jpg please help to solve problem

As part of the 12 days of iTunes promotion on Christmas I downloaded 1 music video, How can I delete it from my iPhone and my iPad. I can't delete by slide on the music video name and when I sync with **iTunes**, I can't find the music video, please help.

I have restored my iphone and its saying time remaining is about 24 hours can you please help. can i switch the phone back on ? please help ??? :(

after there being an error in trying to update the software it said i have to restore my phone which i have done but says time remaining is about 24 hours . can you please help ? i just want to switch my phone on again .

Hello lyndsey1430,
From what I can gather, it sounds like you're having issues restoring your device. After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning recovery mode:
If you can't update or restore your iPhone, iPad, or iPod touch
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
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BobbyD

Please help! Can't enter name on log in screen

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