Service Order Enhancement

Hi Experts,
we are trying to modiy Tcode IW32 to change the value of estimated cost after the order is released. we have added an additional field in enhancement tab by user exit. Now we want the value entered in that field to be reflected in Estimated cost field. we have used enhanecement IWO10009 to do so but this does not allow to pass that value as it doesn't have that field as an export field.
We searched for other User Exits and BADI but could not find the one which will allow to pass that value.Could you please help me in achieving this.
Regards,
Abdul Rehman

My friend ur in the wrong direction, instead of going to Thane, ur going to Airoli...better u go in the right track towards Thane..there u ask anyone ..they will guide you ..to go towards Kalyan.
I mean to say this is PS forum...u need to put query in "Enterprise Asset Mangement" (EAM) forum
Hope u will get the answer from CS forum
All the best
Regards,
ANSAR

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Enhancing Web request page in Service Order in web UI

Hi,
We are upgrading from CRM 4 to 7 and we would like to display web request page in / from service order page. As per standard web Ui The web request & service order displayed separately, I have enhaced the view but still I'm unable to see the web request (Component:webreq) in Service order ( BT116_SERVOH). Can please gude me step by step how to enhance this in CRM 7 web UI
Thanks & Regards,
CHANDRA

Hi Deepak,
I think you may not be able to get Subject Profile field in Service Order. We had a similar problem in case of Activity Transaction. I guess this may be a bug or maybe you may need to use Categorization Schema for the purpose. Need to do more research in this area.
Regards,
Deepak

Travel Expenses settlements against Service Order/WBS Element/Project Ord

Hi Experts,
I have one req. in Travel Expenses, i.e. need to settle travel expneses against Service Order/WBS Element/Project Order.
Can you guide me how to do this req.
Thanks & Regards
Rajesh

Hye mate,
This is possible for sure what you need to do is to go at travel request . In travel Request there is an option of Enhanced Travel cost/ Alternative master cost center. if you click on it . you would find an option of cost assignmnet click on it
there you would have option , like an excel sheet like fields of the cost centre, wbs element, profit center, order number what eve is requred and save it.
now the cot of trip would go that particulat cost center or der numbe or WBS rather then the cost center assigned at master data in ifototype 0027.
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Waqas Anwar

ABAP dump Error while creating service order in PCUI.

Hi Experts,
                 We are getting following ABAP dump error while creating service order in PCUI which is working fine in GUI.
Runtime Errors         RAISE_EXCEPTION
Date and Time          02.01.2008 14:55:38
Short text
Exception condition "TYPE_NOT_FOUND" raised.
What happened?
The current ABAP/4 program encountered an unexpected
situation.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
A RAISE statement in the program "CL_CRM_ELEMDESCR==============CP" raised the
exception
condition "TYPE_NOT_FOUND".
Since the exception was not intercepted by a superior
program, processing was terminated.
Short description of exception condition:
For detailed documentation of the exception condition, use
Transaction SE37 (Function Library). You can take the called
|    function module from the display of active calls.
We have added custom fields in the service application. these custom fields with Z-structure & data elements are included in BSP structure CRMT_BSP_SRV_OIC_SRCHRES in development system.But the same Z structure & custom fields are exist in the production system but not included in BSP Structue CRMT_BSP_SRV_OIC_SRCHRES.
This may be the reason resulting this ABAP dump error in PCUI while creating Service order.
How these Z structures can be included in the BSP Structure CRMT_BSP_SRV_OIC_SRCHRES in production system?
Helpful answers would be rewrded max points as it is high priority issue.
Regards,
Basavaraj Patil

Hi Thirumala,
Thnaks for the reply.
            I have enhanced service application using transaction EEWB to add new custom fields. these fields are there in Z structure created by the system in production system. All the transports are moved to target system. Problem is that Z structure( contains custom fields) created while doing EEWB is not included in BSP structure.
I f transports are missed to move to target system, Is there any other alternative to solve this problem?
Regards,
Basavaraj Patil

Blocking the Creation of PO in Service Order

Hello SAP folks,
I have got an issue where I have to block the Creation of Purchase Requisation Number(BANFN) which is generated in the background after the creation of the Service order(IW31) I have tried the user exit EXIT_SAPLCOIH_009 but while coding i could'nt trace the field which is holding the value of PR number.Please let me know is it possible to stop the creation of PR if Yes, Please guide me in this issue in terms of coding.
Thanxs in advance.
Regards,
Indira

Hi Indira,
Try these User Exits.
CNEX0013 Order: Cust. enhancement: Default item category comp. a
CNEX0026 Customer enhancement for general inspection of material
CNEX0027 Customer enhancement: Plant, storage loc. finding for c
IWO10004 Maintenance order: Customer check for order completion
IWO10005 Maintenance order: Cust.-specif. determination of profi
IWO10006 Maint. order: Fcode exclusion through cust. enhancement
IWO10007 Maint.order: Customer enhancement - permits in the orde
IWO10008 Cust. enhancement: Determination of tax jurisdiction co
IWO10009 PM Order: Customer Check for 'Save' Event
IWO10010 Maint. order: Cust. enhancement for determining WBS ele
IWO10011 Maint. order: Customer enhancement for component select
IWO10015 Maintenance order: F4 Help for user fields on operation
IWO10016 PM Order: Cust. enhancement to check operation user fie
IWO10017 Determine external order number by customer logic
IWO10018 Maintenance order: User fields on order header
IWO10020 Maintenance order: Automatically include task list
IWO10021 Automatic task list transfer when creating order from n
IWO10022 Determine calendar from user exit
IWO10023 Service order: Change header data for advance shipment
IWO10024 Service order: Changes to items for advance shipment
IWO10025 PM/SM order: Finding responsible cost center
IWO10029 Inclusion of bill of material in PM/SM order
IWO10030 Preset Fields for Event Object
IWO10031 Hide personnel number in PM/SM order
IWO10033 Customer-Specific Authorization Check Maint./Service Or
IWO10034 Operation status based on the status of capacity reqs
Regards,
Vijay

Goods Receipt after Completion Confirmation for Service Order

Hi,
We have a scenario in which a Notification is used to create a Sales Order & a Service Order using the action button.
The Sales Order has a old/used product as a line item which we will consume along with some other new parts(added in the components tab in Service Order) to make a remanufactured product which we will obtain after using IW42 for Completion Confirmation. (The Service order is to carry the cost of refabrication/refurburishment & additional parts as well)
We need to do Goods receipt of this remanufactured product to bring it into stock so that we can deliver the same using the same sales order.
Is this possible? We have tried using Refurbishment order both CS/PM but have not been successful in inwarding the remanufactured product using IW8W.
Kindly do suggest possibility of using a Service Order(created through a notification) with a GR feature for the above process of inwarding. Any alternate suggestions would also be very helpful.
If this functionality can be achieved with some enhancement(custom exit, BADI etc) & some amongst you have worked on something similar , please do share your valuable inputs
Thanks & Best Wishes
Vishal

Hi
I dont think you will be able to do Goods receipt against prodcution order using inbound delivery VL31N. Inbound deliveries are normally created for Purchase orders and then GR can be posted wrt to the inbound delivery.
Prod order is normally within warehouse only so you can use MB31 and post GR directly against Prod order.
If you can explain more about your scenario hope we may help
Please let us know
thanks

Creation of service order at the time of despatch(invoicing)

Hello PP Gurus,
Is it possible to trigger a service order at the time of despatch(invoicing).If yes how.
Thanks in advance.
Sudarshan

I think it is not possible in standard SAP.
You have to go for enhancement(user exit).

Settlement service order to CO-PA

Dear SAP experts,
In my current project, we use service order with revenue.
So revenue will pe post into service order when it billed.
In the end of period, we settled the service order to CO-PA.
But when I settle the service order, characteristic "product number" from service order it not transfer to co-pa.
Even when I test the derivation rule, in the step transfer division (step 1 in default derivation rule), the field product number (ARTNR) is empty.
Do anyone can help me , how can I transfer this "product number" in service order to CO-PA?
Or help me to define what kind of derivation rule that I should use to transfer "product number" in service order to CO-PA?
Kindly help.
Regards

Hi Anulekha,
We had similar problem and with standard SAP this is not possible.
In service order,components are assigned to operations for consumption and not like SD/PP order.
Enhancements are created to service IW31 screen and added material and product hierarchy fields.based on these two fields derivation rules are created to post to COPA.
Thanks,
Rau

Integration of Service order from CRM to ECC

Hi Experts,
We are working on CRM 7.0.
My requirement is that when user connects to call centre for any complaints(Billing etc) in CRM Interaction centre ,service order need to get triggered in ISU.
My questions:
1) What will be the best possible option for registering complaint(Service ticket ,Service order etc) in SAP CRM
2) How can we triggered service order in ISU when service ticket or service order is generated in CRM by call centre agent
Do we need custom enhancement or Configuration will be enough
Regards
Nikhil

Hi Nikhil
1. Compaints (CRMC) is best for registering complaints
2. Use actions to trigger the next document such as a service order.
Ravi Laxman

Purchase price for components in service orders

Dear Fellow SAPPERS,
I did not find any separate forums for service management nor did I find anything for plant maintenance. As a result I have to post it in this forum since SM/CS uses lot of settings from SD. If you do not find this relevant, please point to appropriate forum for my post.
Now the problem,
When users are entering components which are externally procured in the service order compoenent tab, the price is picking up automatically from the purchase inforecord. For some materials which are stocked and real materials we want it this way. But the client is also using generic materials like nuts, bolts, impellers etc where the purchase price is specific to the service order.
When the users are putting in a real price, the price from the purchase inforecord is overwriting the price the user entered. Then they need to reenter the price which if they forget, the purchase requisition gets a wrong price. We want to stop this overwriting of price from inforecord for certain materials.
How is this possible? We are exploring the function module CO_ZF_MAT_INFORECORD_READ where the price gets fixed from inforecord. Is modifying the funtion module the only way?
Thanks in advance for any help.
Andy.

Hello,
Its not that easy unfortunately. The users started complaining about this behavior many months after go live. Before that the indicator Info record update was already checked in the PO. Since these materials are generic with few materials, most of the info records are already created. Now when I delete the inforecords, I get an error message inside the service order that the inforecords are deleted. So I cannot go and delete the inforecords.
This needs to be done by a program. Anybody has experience modifying the function module CO_ZF_MAT_INFORECORD_READ by implicit enhancement?? Also any links explaining all the features / functionality of implicit enhancement.

Add estimated cost in PM Service order after release of order.

I have released the PM service order. Now I need to add the estimated cost in service order. . Please tell me a way to do so. I have only released the order and no other transaction has been done.

ANIMESH KUMAR,
AS standard you cannot change the estimated cost value after release (REL).
However, I have seen two work arounds:
- Copy the field onto the Enhancement tab via user-exit IWO10018
- A bespoke TCode/program to directly update the AUFK-USER4 field
PeteA

Transfer cost & revenue to internal order defined inthe service order.

Dear Experts,
On release, service order creates internal order that collects cost & revenue for the job. My requirement is to transfer these costs & revenue to a different internal order through crm order itself. In CRM order there is option to assign the account assignment object as " Internal Order ". This is under tab Account Assignment. Here we can enter any internal order no.
On saving order doesnt throw any error message. But Cost & revenues are not transafered to the I/O mentioned in the CRM service order.Is there any config. setup missing or should we look for BADI enhancement.
Can anyone help me in fixing this issue Plz. Your early response would be most appreciated.
Thank U,
Regards
Devika.S

Hi,
Just to get cleared, have you set up a Billing Engine in CRM and also the Administrate Console for Billing to flow in CRM with Middleware settings + Item Category (Billing Relevance)
Cause the above are very necessary for your requirement.
Apart from those, in ECC, you need to maintain values under
IMG>Integration with other mySAP.com components>CRM>Settings for Service Process>Billing Integration
Hope this information helps, as I am assuming it that others are maintained by you.
Regards,
Madde

DMS Object Link at Maintenence Order and Service order level

Hi SAP Gurus,
We had a requirement for maintaining DMS Object at Service order and maintenence order level, as Standard DMS does not provide any Standard Object link at Order level, we went for development and following the Standard procedure i could bring the Order Tab in CV01N Object Links, and also i could search the relavent maintenence order and maintain documents relevant to it,
But the biggest problem now is i could not create DIR from the Maintenence or service order screen IW31, and the document i have placed at the order is not visible in the order screen at all,
i know it is some sort of enhancement in the Order screen to allow DMS Documents to appear in the Order screen to provide this funtionality.
let me pls know what exactly has to be done, as there is no config at the order level to get the DMS Screen, as DMS is not a standard object at the order level.
one approch as suggested is modifiying the Order screen or using Screen Exit Enhancement for Order but not sure which one to use or how to move ahead,
Thanks n Regards
Priya S

Dear Christoph Hopf
Many Thanks for your answer,
i went through the said SAP Note, but it only speaks about the notifications level, where SAP itself has provided the standard DMS Object links, and iam in latest ECC-6 version where this note is taken care of i think,
iam looking for creating DMS Document (DIR) from the maintenence Order IW31 transaction screen, and have developed new Object link for Maintenence order,
but the main problem is, iam not able to create DIR from the IW31 Screen directly as Maintennce order is not a standard SAP Object,
please let me know how to get the list of documents that i have attached to a maintenence order to appear in the IW32 maintenence order screen, and also we need to create the documents (DIR) directly from IW31 / 32 screens.
Thanks and Regards,
PriyaS
Edited by: Priya S on Aug 19, 2009 1:50 AM
Edited by: Priya S on Aug 20, 2009 1:54 AM
Edited by: Priya S on Aug 24, 2009 6:24 PM

Price agreements in service order

Hi,
We are using crm 7.0. We have maintained price agreements for a service contract. When I create service order in reference to this contract, the prices are not taken from the price agreements in the contract. What could be the reason?
We have maintained condition groups and assigned to the contract type.
regrads
shikha

hi,
As soon as price agreement is saved on Contract, the condition record is saved with item GUID of contract Item. Standard condition table is available and there is no need to enhance the field catalog.
As regards to re-determination, once condition is copied into order through copy price agreement, I don't think re-determination of the condition will take place. In a way the whole idea of price agreement goes void if price is re-determined on order.
Generally speaking the price agreements are meant for passing discount for a particular material group/ generic discounts.
Following link might be useful.
Link: [http://help.sap.com/search/highlightContent.jsp]
regards,
chait

In service order Search page,In Service Order Search criteria, In Status value drop down i have to show only user status?

Hi Team,
My requirement is In service order Search page,In Service Order Search criteria, In Status value drop down i have to show only user status values only? how to do it..now in my status drop down values system status values also displayed ,i want only user status values only i have to show...how to do it?
Thanks
Kalpana

Hi Kalpana
As Standard there are 2 separate search fields for Status.
One for User Status
One for System Status
Are you sure that the other Status value you require are not for other Service Transactions different to the one you are wanting to search on?
If you need to make a only the User Status for a given selected Transaction Type, then you would need to make an enhancement to that Component
Regards
Arden

Service Order Enhancement

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