PLEASE HELP! Hooking up WRT54G2 to a Verizon GT704-WG

I have searched here and google, no luck. Here is what I am trying to do. I have Verizon DSL in a two story house, Verizon only issues and uses one modem/router (Actiontec GT704-WG). I have no houses near me within 1500 feet. It is a wireless router also, just like the Linksys. My main PC is upstairs and runs Vista. My second PC is downstairs, runs XP and has a Linksys WMP110 in it. Wireless signal of no type can go through the ceiling on the first floor, not even cordless phone. Must be insulation of some sort. So, I installed an ethernet port upstairs and ran CAT-5 down the wall and installed the second port. However, my second PC is three rooms away and running CAT-5 to it is impossible. So I bought a Linksys WRT54G2 in hopes to send out the signal for the first floor. I have the main PC upstairs hooked up to the Verizon modem/router at Port#4 and internet functions perfectly. I disabled any security to remove a variable so I can get this going. I hooked up a Ethernet cable to Port#3 and ran it to the wall jack port I installed. I hooked my downstairs PC temporarily at the downstairs wall jack port and hard lined the connection to see if it is good through the wall. Perfect, everything is a go. I took the WRT54G2, upgraded the firmware on it and also disabled security. Hooked up the wall jack to Port#4 on the WRT54G2 in hopes of sending out the signal to my secondary pc to its WMP110. That is how I want my system to work.
I read you need to turn off DHCP on the WRT54G2 and select Router in the setup menu. Did that and saved. I also read change the IP of it to 192.168.2.1, did that and saved. No connection. I hook up the WRT54G2 to my PC to configure it and I cant access the setup menu. Wont let me and I have no other network adapter hooked to my PC. I turn off, hold reset button, and now it will give me the setup screen at 192.168.1.1 . So, doing this numerous times I see that it doesnt like me to change the IP of it. Call verizon, they have me basically hook it up the way I described above and setup the WRT54G2 to clone the Actiontec router, that doesnt work either. Linksys techline has me try to do some PPPoE deal and that is a no go either. I know this has to work, I have seen it done before.
I have any info someone needs to help me setup both of these routers, so I can have the downstairs just repeat the signal. Or whatever suggestion you think is better. I am just frustrated after 5 days of trying myself, verizon tech and linksys tech. All other posts from people never say if they solved it and if they did they dont say how.

Check the IP from the first router and change it accordingly on the WRT54G2
For example:- IP of the first router is 192.168.1.1 then change IP on wrt54g2 192.168.1.2 and disable the DHCP. You may get error for page cannot be displayed or the page might hung up. Just unplug the power from the router and plug it back after a few seconds. Now connect the cable to any LAN port and not internet. You should be able to go online.
Let me know if you need any further assistance.

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I have one of the old macbooks and wish to hook it up to my tv. do i need a mini dvi to hdmi adapter plus a 3 rca phono lead with a jack for the sound. please help as im useless at this stuff. cheers

i have one of the old macbooks and wish to hook it up to my tv. do i need a mini dvi to hdmi adapter plus a 3 rca phono lead with a jack for the sound. please help as im useless at this stuff. cheers

First we need to know which one of the 9 different models of MacBook you have. To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info (and then System Report if you’re running 10.7 Lion). When System Profiler comes up check the Model Identifier and post it back here.
The Late 2008 model 5,1 Aluminum Unibody and the Late 2009 model 6,1 and Mid 2010 model 7,1 White Unibody have a Mini DisplayPort. The Early 2006 model 1,1 through Early 2008 model 4,1s plus the Early and Mid 2009 model 5,2s have Mini-DVI ports. Each would take a different adapter to connect with the TV.

How to hook up a Linksys WRT54G to Motorola NVG589. PLEASE HELP!

Hello, I have recently switched over to AT&T Uverse and I am loving it. One thing I miss is having extra ethernet ports to plug in my desktop computer and my Xbox 360. When the Uverse technician came in, he installed a Motorola NVG589 modem that also has a built in wireless router. He also installed a VAP2500 as a receiver for 2 wireless TV boxes. The VAP2500 plugs into the back of the Motorola NVG589. 3 other TV boxes are plugged into the back as well. My dilemma is the fact that all of the ports are being taken up. I need at least 2 more ethernet ports free so I can hook up my Xbox 360 (my model doesn't have built in wifi) and my desktop computer as well. I told the technician this when he installed the system and he told me to go on ebay and buy 2 cheap splitters and split 2 TV boxes that are coming into the NVG589. I did so. It didn't work out. I called up AT&T and the guy over the phone said that was the worst thing I could've done. He told be I should buy an ethernet switch. I had my Linksys WRT54G (Version 6) router laying around at the time and realized that it had a built in ethernet switch. I want to get this to also function as another Wifi hotspot because I have an old PowerMac G4 downstairs that won't connect to the NVG589 for some reason (it says connection timeout). I am guessing that the wifi card in the system may be too old to connect to the modern NVG589. So, I need the 2 extra ethernet ports and another Wifi hotspot from this setup. I have tried multiple things to get this to work. The closest way I could get it to work was when I plugged an ethernet cable from the LAN port on the WRT54G to port on the back of the NVG589. I then plugged the TV box ethernet cable I had to disconnect into the second LAN port on the WRT54G as well as plugging my Xbox 360 into the 3rd LAN port and my computer into the 4th LAN port. This worked great for the TV box and the Xbox 360. However, the computer's ethernet connection ran very slow and the WIfi from the WRT54G was very slow as well. The Wifi from the NVG589 was slow too. I unhooked that setup and put it back to what it was beforehand. Is there anyone that knows of a flawless way of setting this up? Any articles someone can link me to? I've heard of bridging the NVG589...would that help me? How exactly would I do that? Please HELP. I have attached pics. On the back of the NVG589 - green ethernet is the DSL cable, both white ethernet cables along with the black one are TV boxes and the yellow ethernet cable is the VAP 2500. Thanks!

craigarc303 wrote:
Hello, I have recently switched over to AT&T Uverse and I am loving it. One thing I miss is having extra ethernet ports to plug in my desktop computer and my Xbox 360. When the Uverse technician came in, he installed a Motorola NVG589 modem that also has a built in wireless router. He also installed a VAP2500 as a receiver for 2 wireless TV boxes. The VAP2500 plugs into the back of the Motorola NVG589. 3 other TV boxes are plugged into the back as well. My dilemma is the fact that all of the ports are being taken up. I need at least 2 more ethernet ports free so I can hook up my Xbox 360 (my model doesn't have built in wifi) and my desktop computer as well. I told the technician this when he installed the system and he told me to go on ebay and buy 2 cheap splitters and split 2 TV boxes that are coming into the NVG589. I did so. It didn't work out. I called up AT&T and the guy over the phone said that was the worst thing I could've done. He told be I should buy an ethernet switch. I had my Linksys WRT54G (Version 6) router laying around at the time and realized that it had a built in ethernet switch. I want to get this to also function as another Wifi hotspot because I have an old PowerMac G4 downstairs that won't connect to the NVG589 for some reason (it says connection timeout). I am guessing that the wifi card in the system may be too old to connect to the modern NVG589. So, I need the 2 extra ethernet ports and another Wifi hotspot from this setup. I have tried multiple things to get this to work. The closest way I could get it to work was when I plugged an ethernet cable from the LAN port on the WRT54G to port on the back of the NVG589. I then plugged the TV box ethernet cable I had to disconnect into the second LAN port on the WRT54G as well as plugging my Xbox 360 into the 3rd LAN port and my computer into the 4th LAN port. This worked great for the TV box and the Xbox 360. However, the computer's ethernet connection ran very slow and the WIfi from the WRT54G was very slow as well. The Wifi from the NVG589 was slow too. I unhooked that setup and put it back to what it was beforehand. Is there anyone that knows of a flawless way of setting this up? Any articles someone can link me to? I've heard of bridging the NVG589...would that help me? How exactly would I do that? Please HELP. I have attached pics. On the back of the NVG589 - green ethernet is the DSL cable, both white ethernet cables along with the black one are TV boxes and the yellow ethernet cable is the VAP 2500. Thanks! Ya, the install tech must have been sleeping or texting or something during training.... or it's possible he misunderstood you and thought your were talking about needing extra phone ports, which could be accomplished with simple splitters. You were almost where you needed to be with your setup, you just missed some steps. Connect your wired computer only to one of the Linksys' LAN port. With the Linksys powered up press and hold the reset button for 15 seconds (will need toothpick or unfolded paperclip). This will perform a "factory" reset. When the Linksys is fully rebooted, log in to the Linksys. Do not configure the "Internet Connection Type" on the Linksys. Navigate to the "Wireless" section on the Linksys and configure the wireless. Do not use the same SSID (wireless network name) that the NVG589 uses. Save changes. Navigate to the "LAN" configuration on the Linksys and set the routers address to 192.168.1.1 and disable the DHCP Server. Save changes. This step will kick you out of the router. Power down your computer and the Linksys, run an Ethernet cable from a LAN port on the NVG589 to a LAN port on the Linksys, then power up the Linksys, and when it's fully rebooted, power up your computer. You should be good to go at this point. You will want to individually configure your wireless devices to use either the wireless network from the NVG or the wireless network from the Linksys. Otherwise they make keep jumping back and forth between the two, which will degrade performance for that device. You may still notice a slight to moderate performance drop for the wireless on both the NVG and the Linksys because they will be competing for the same wireless airspace along with the VAP2500.
How can you be in two places at once, when your not anywhere at all?
I really want to become a procrastinator, but I keep putting it off.
There are three kinds of people, those that can count, and those that can't.
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

TO CEO @ VERIZON OR TO SOMEONE WHO CARES*** PLEASE HELP ME *** BEFORE I GO CRAZY

I have a vortex by LG. I got it in feb.2011. I have had trouble with it since that day. Turning off all the time , screen locking up, sending txt to someone different ,SD card not working ,which I have handled all these problems myself by resetting/swiping it clean often (which is a pain) taking the battery out , turning it off for a few hours , blah blah blah ,you know all the stuff you do to have a phone on the go. I asked around & most other people who had this phone was pleased. I only know off 3 other people who have this phone. then about a 3wks ago the SD card wouldn't mount or just wouldn't read @ all. I tried everything I knew to do . I go to the Verizon store waited my entire lunch break ( 1 hour) finally someone tried to help me I told him my problem he said well your going have to buy a new SD card which was about 60$ . I felt I waited for nothing. I spent over an hour for him too hold my phone & tell me pay more money. he still couldn't tell me why it did this or how to fix it . Just pay more money . Well I had a extra SD card from my camera it worked then few day later starts the same thing , good thing I didn't buy one cause looks like I would have had to spend it again anyways , but I could @ least call out & get calls. Finally a few days later my screened locked up completely I tried all the blah blah blah stuff again. This time it was no fixing it . I go to a different Verizon store hoping to get better/faster help I walk in & tell the lady my problem again on my lunch break she picks up the phone dials customer service & hands me the phone. I think really I could have did this myself why are you people even here! So the guy on the phone says your still under warranty we will send you a new phone or u can upgrade & get a new phone I asked for what kind of price he said the price of the phone , I said no thanks I just paid 200$ for this phone & haven't even got to enjoy it , just send me a new phone he said it could take up to 5 days!!! What I said can , u get it here any faster he replied yes for 13$ I can ship it overnight but it would take 2 days uh, just thought he said overnight!!! I guess over night doesn't mean what it says but I said I don't feel I should pay it since I really didn't break my phone he said there was nothing he could do but it probably wouldn't take the full 5 days they just have to say that ... Wow OK so 5 days goes by without any phone to use . I finally get the phone but it take the full 5 days,plus the 2 days I tried to fix it to avoid the stores I follow the instruction to activate it thought it was fine but then the next morning I get a call @ work from my babysitter stating my phone still didn't work!! After work I go back to the 1st Verizon store (which I dreaded so much I would have rather shot myself in the foot , but I'm a nurse who needs my foot & phone) since I had no help from either stores guess it didn't matter which one I went too. After waiting a good 45 MINUTES for help they finally look @ my phone they were stumped on what was wrong cause it said it was activated but not working they finally call someone & the guy finally tell me its is activated under someone else's # ! OK so what do I do ?? The guy hands me the phone says they needs to verify my address ( which I thought to make sure I account holder ) I gave the phone back to the guy @ the store they talk for a few more MINUTES. & he said OK , I was like OK what ! Oh he didn't tell you we are going have to send you NEW phone again!!! Really I have to go another 6 days without a phone!! He offered if I brought an old phone back in(which I live 20 MINUTES away) he could activate that one till I get the new phone in... 1st off I don't keep old phones I recycle them ( thought that was a good thing)& even if I did have one it wouldn't be a smartphone & that's what I pay dearly for... ( a phone store who can't lend you a phone while they are fixing your phone that you didn't break even thou you are still paying them for a phone) MESSED UP RIGHT! He said it shouldn't be that long they are going to overnight it for free but it was Saturday So he said I should get it TUESDAY.**lol overnight what !! Do I not know what overnight means*** I was like yeah yeah YOU ALL say that ! I left the store in tears I depend on my phone I have a 1 yr old child & my job depends on my phone as well . I go home from work Tuesday no phone image that , Wednesday I get a letter from fedx stating I was not home to sign for this device ! Really cause the last one was just put in my mailbox , didn't have to sigh anything the 1st time. I finally get the phone on THURSDAY. It was late so I waited till Friday to activate since I have already been without a phone for 12 days now. Today is Saturday. Guess what??? My phone is saying to mount the SD card again ! OK really I just been thru 3 phone in 13 days!! I DON'T FEEL I HAVE DONE ANYTHING WRONG TO MY PHONE . I KNOW NEW TECHNOLOGY IS GOING TO HAVE ITS MISTAKES SOMETIMES !! BUT NOT @ MY COST!!! I DON'T THINK I OR ANYONE DESERVES THIS! I DON'T KNOW WHAT TO DO????? I CAN'T AFFORD TO GO BY A SD CARD VERY FEW DAYS!! I CAN'T AFFORD TO PAY *****DEARLY**** FOR SOMETHING THAT I DON'T GET TO EVEN USE & NO ONE EVER OFFERED TO PRO-RATE BILL!!!! I PAY A 175 $ A MONTH I FEEL THAT SHOULD BE CUT IN HALF SINCE I HAVE HAD NO PHONE FOR ALMOST 2 WEEKS!!!! I DON'T WANT TO GO BACK TO TO STORES & THEM DO NOTHING BUT WASTE MINE & THEIR TIME ! I CAN'T AFFORD 200$ TO GET OUT OF CONTRACT WHEN I HAVE DONE NOTHING WRONG !!! IF I DROPPED THE PHONE IN WATER OR BROKE THE SCREEN I WOULD PAY . I HAVE NO PROBLEM TO PAY TO FIX SOMETHING I DID OR BROKE !!! I FELL VERIZON IS DOING THIS TO MAKE A LITTLE EXTRA MONEY @ MY EXPENSE. I'M A GOOD HARDWORKING PERSON WHO PAYS FOR EVERYTHING !! NOW I EVEN PAY FOR THING THAT HAS NOTHING TO DO WITH ME !! I'M SO FREAKING FRUSTRATED I CAN'T THINK!!! CAN VERIZON WHO MAKES BILLIONS PAY FOR BETTER HELP OR WHAT HAPPEN TO MAKING THE CUSTOMERS HAPPY!!! I JUST WANT A PHONE THAT WORKS !! IF THE VORTEX IS JUST A PIECE OF S**T LET ME PAY THE DIFFERENCE TO GET A DIFFERENT PHONE !! WHY SHOULD HAVE TO PAY FULL PRICE FOR A NEW PHONE!!! WHAT IF I DO PAY FULL PRICE FOR A NEW PHONE & ITS DOES THIS AGAIN !!! DO I JUST KEEP BUYING NEW PHONES ???CAUSE THEY ARE HIGH!!!! I CAN'T AFFORD TO BUY A NEW PHONE AFTER EVERY LITTLE HICCUP!!! WHAT IF VERIZON DOES THIS TO SO MANY PHONES HOPING WE KEEP BUYING NEW PHONES !! DON'T THEY MAKE ENOUGH MONEY ALREADY!!! SOMEONE TELL ME WHAT'S WRONG WITH MY PHONE !! SOMEONE PLEASE HELP ME!!!! MAYBE THERE IS SOMEONE BESIDE ME & ALL THE EMPLOYEES @ TWO VERIZON STORES COULDN'T FIGURE OUT !!!!!!!!!!!!!!

NO LUCK!!
THANKS SO MUCH FOR TRYING TO HELP!
I ASKED ONE OF THE MANY EMPLOYEES @ VERIZON IF THEY HAD MUCH TROUBLE OUT OF THIS PHONE HE SAID NO NOT AT ALL!!!! I REALLY JUST WANT A PHONE THAT WORKS I HAVE BEEN A VERIZON CUSTOMER FOR A LONG TIME NOW. THIS IS BY FAR THE WORST PHONE & SERVICE I HAVE EVERY RECEIVED FROM THEM. I GUESS THE SERVICE IS GOOD WHEN YOU DON'T NEED THEM. NOW THAT I NEED THEM I HATE THEM ! NO HELP FROM THEM @ ALL. I WISH THEY COULD JUST FIX IT OR LET ME PAY THE DIFFERANCE FOR A NEW PHONE . IAM NOT ASKING FOR ANYTHING FREE. I JUST WANT WHAT I PAID FOR!!!!!! I SHOULD HAVE REPLACED IT WITH IN THE 1ST MONTH WHEN IT ALL STARTED BUT HATED TO TAKE IT BACK IF IT WAS SOMETHING I WAS DOING WRONG ! I FEEL I HAVE SUFFERED ENOUGH!!!!!!!!!!!!!
VERY MAD @ VERIZON , 1ST TIME I WOULD SEND PEOPLE AWAY FROM THEM , MY HUSBAND HAS IPHONE WITH AT&T , HE TRIED TO GET ME TO MOVE TO THEM .I WISH I WOULD HAVE NOW!! I CAN'T THINK OF ANYTIME I GOT SERVICE COVERAGE & HE DIDN'T . SO IS IT THE PHONE OR JUST BAD SERVICE ????? IF THEY WOULD LET ME OUT OF MY CONTRACT I WOULD LEAVE NOW ....

My account was hacked in September -- Still no action from Verizon. Please help!

My account was hacked in September, someone added an additional line and ordered an iPhone, adding more than $600 to my account. Verizon quickly identified this as fraud and assured me that my account would be cleaned up. Almost three months later, I still have hundreds of dollars billed to my account that no customer service rep has been able to explain. My service is now pending disconnection, even though I have continued to make my regular payments, but I have refused to pay the additional charges incurred by the hacking of my account. I've spent more than two work days on the phone with Verizon, speaking to about three dozen agents and supervisors, explaining my situation all over again, taking valuable time off work and away from the family. They all promised to help, but nobody actually fixes this mess that I did not cause. Ten days ago, I wrote a letter to customer service which I will post below. I have not heard back from Verizon. No one has called to apologize or offered help in restoring my account. As a cellular customer of 16 years, I have never experienced something like that. I simply don't know who to talk to anymore to get this straightened out. No customer deserves to be treated like this. Please help me find out who I can contact with the authority to clean this up for me! Many thanks in advance.
Here is the letter sent to Verizon with signature confirmation Monday a week ago. I does not detail today's trouble, when I spent another 90 minutes on the phone with three different agents and one supervisor, but I got disconnected every time.
Dear ladies and gentlemen,
I am writing this as a customer complaint. My family has been a loyal Verizon Wireless customer since August 2011, after making the change from T-Mobile. We currently have the 15GB Everything Plan with five lines, all of which are used by family members. Since July, we are also customers with Verizon FIOS for our home internet and cable, which means we pay Verizon an average of $5,600 annually.
My wife is the primary account holder and I have an EDGE plan for my own line. In September, I ordered a new iPhone through my local Verizon store in XXXXX., which is, as far as I know, an independent store with a Verizon license/franchise. When I picked up my phone, the agent at the store noticed that my account was in “chaotic standing.” First, he said that we had been advised badly by Verizon when we initially signed up in 2011, resulting in much higher monthly fees than we could have had under the 10 or 15 GB Everything Plan, and he suggested that we switch to this plan immediately.
It was frustrating to learn this, because in my two years of communicating with Verizon agents by phone, no one ever bothered to inform us that we paid more for our account than we had to and that there was a more compact plan available which would have decreased our monthly bill. My daughter exceeded her data allowance on an almost monthly basis, which we could have avoided under the plan that we currently have but didn’t know about.
Then I also learned that my current bill had suddenly skyrocketed to over $900 because a sixth line had been added to our account and someone had ordered a phone and charged it to our account. The local agent was extremely helpful, he immediately suggested that this was fraudulent activity and he called Verizon to restore my EDGE eligibility which I had lost due to these fraudulent charges that I had not caused and not paid. He did talk to the Verizon fraud department and reported the incident, and I was told that the additional charges would be taken off my account and my good credit – and EDGE eligibility – would be restored. In good faith that Verizon would take care of this, I left the store as a slightly worried, but satisfied customer.
About a week later, I called Verizon to check on my account status because I wanted to EDGE up my teenage son’s line XXXXXX and get him a new iPhone 6 for his birthday. The agent I spoke to told me that the fraud situation was still showing on my account and that my EDGE eligibility had not been restored yet, but he assured me that this would be taken care off by the following week, when my son’s line would be eligible for an EDGE upgrade under his plan’s timeline.
When I called back the following week, I was saddened to learn that contrary to the previous assurance, our EDGE eligibility had not been restored and the fraudulent charges to our account were still showing on our bill, which was quite confusing because it was impossible to figure out my actual charges. What followed was several weeks of phone correspondence with Verizon agents who apologized again and again and assured me that my EDGE eligibility would be restored so I could order my son’s phone and my the additional charges would be dropped from my account.
However, this didn’t happen. I am not going to list the entire call log, because I know that you can easily access these records. But for several weeks in October, I spent many, many hours on the phone with Verizon, explaining the entire situation regarding the fraud again and again. I listened to assurances, promises, apologies, and I was transferred multiple times to different departments to get my EDGE eligibility restored. After an incredibly frustrating and time consuming experience I was eventually able to order my son’s phone. But several days later, when I checked the order status, I noticed that the order had been canceled because – I’m sure you can guess it by now – my EDGE eligibility had still not been restored. This forced me to go through the whole process again and I spent an entire afternoon on the phone with several different agents and managers until in the early evening I was finally assured that my account standing had been restored and that I could order my son’s phone. That day alone, I had to leave work five hours early to get on the phone (from about 2 p.m. until 7 p.m.) and work this situation out so my son could get his phone, which he eventually received on Oct. 31.
I work as a newspaper reporter and I have an incredibly busy schedule. Yet the inability and unwillingness by Verizon to help me straighten out my account took much of my work time, which I had to make up for at a later time in order to get paid. Unfortunately, this meant that I had to take out much of my highly valued family time to talk to Verizon, which increased my frustration with your company, as you surely can understand.
As a loyal customer, I can’t stress enough how incredibly frustrating this experience was. I was forced to spend many hours away from work and family just to deal with the same situation over and over again. I lost track of the hours, but I am sure that one look at your call log will confirm that adding up these hours it was more than two full work days that I had to spend on the phone to work out a situation that I did not cause to begin with. Adding to these already incredibly upsetting circumstances were at least a couple of calls where it took me 15 minutes to get an agent on the line who then promised me to transfer me to the right person to help me, only, after more waiting time on hold, to be disconnected and start the process all over again. How I was able to maintain my composure and continue to be polite and respectful to the agents, I don’t know. I’m sure they are used to much harsher treatment from other unsatisfied customer for much lesser reasons.
It is bad enough that a company like Verizon cannot protect their customers from getting their accounts hacked and hundreds of dollars being charged to their account. But what is even worse is that I have to spend hours and hours of valuable time and energy to mitigate a situation and fix a damage that I have not caused in the first place and had no control over, and Verizon has not offered me anything to reward my patience and loyalty other than brief apologies from stressed out agents that obviously were not qualified to handle such situation, resulting in their own frustration with this issue.
What adds to this extremely frustrating and highly disappointing experience is that because of the hacking and the fraudulent charges that polluted my account for many weeks, it has become impossible for me to understand what I am being charged for and what I actually owe for the services that I did order and did receive. This frustration once again peaked on Saturday last week, when an agent told me that my past-due charges are more than $600, with a total of more than $900 total due within three weeks, ( that is about the same what Verizon charged me after my account had been hacked and an additional line and phone had been ordered by the perpetrator) in spite of my continuing “blind” payments towards my balance since this all began in September.
I talked to two agents on Saturday, one from Customer Service; the other from the billing department, and neither was able to explain – or even seemed to understand themselves – how these charges occurred. In good faith, and in order to avoid a disruption of service, I still made a $170 payment, which is about half of what my total monthly payment should be under my current plan with five lines, and I vowed to pay another $170 by the end of next week in the hope that by then, someone with authority and complete and full understanding of these circumstances will have contacted me to explain my account and issue a sincere, well meant apology for what has happened to this loyal customer.
Believe me, I rarely reach out to a company and complain like this. I have a busy and hectic schedule, but the time it took me to write even this long letter to Verizon was just a fraction of the time and energy that I wasted to restore my account and get my son his new iPhone on time for his birthday, which he was looking forward to very much.
But after my experience with Verizon, I feel that Verizon should know that no loyal customer deserves this type of treatment and should ever have to go through what my family and I had to endure because of Verizon’s inability to protect the privacy and integrity of our account, and to restore it to its original standing.
I left T-Mobile in 2011 after a total of 13 years as a loyal customer, because I was unhappy with their increasingly bad customer service. I came to Verizon in the hope that my family would have a better experience here, and we were ready to stay with the company for many years to come. But at the moment, we are regretting and reconsidering our choice. Our final decision will certainly depend on the final outcome of this incredibly frustrating situation.
Believe me, I absolutely understand that fraud and the breach of customer account information occur even in the best and most professional companies. But I also believe that if this happens, the integrity and professionalism of a business must be judged based on their handling of such instances and how they treat customers who fall victim to such criminal practices without any wrong doing on their part.
A company should do their best to not only fix the damage and try to make sure that this will not happen again, but also guide and support their loyal customers affected by this and provide them with enough information to understand what is going on. Most importantly, it should be Verizon, not the customer, who should carry the burden and the responsibility of such fraud. But unfortunately, Verizon Wireless has fallen short in this regard, as we were completely left alone and forced to fight for the full restoration of our account and to this day are confused about our bill and these sky-high charges that no one can explain to us.
On top of that, I am tired of having to explain this situation dozens of times to different people with your company over and over again. No one should have to go through that, and I believe that your personnel has enough pressing business to deal with than to waste their and their customers time.
Please understand that I am not complaining about the services by the more than a dozen individual agents that I talked to in order to sort out this mess. The vast majority of them have been polite and a couple honestly tried to go out of their way to help me. It is rather the way that your customer service is set up in total that reeks of failure to support and help a customer whose account had been hacked and scrambled beyond recognition.
That’s why it is my hope that my reaching out to you will raise a red flag at the right places within your company to identify the failures in your service, work the problem and fix it so other loyal customers like me will be spared such hassle in the future. I think it wouldn’t be too far fetched to assume that we are not the only ones and last ones to fall victim to hacking and failing customer protection and service as a result.
Of course I also sincerely hope that my complaint will finally set the wheels in motion to remedy the problems in our own case. We believe that the very least that Verizon could do as a sign of good will and to honor our customer loyalty to is sweep clean our account and allow us to start from scratch so we can track and understand our future monthly charges and continue to make reliable payments to our account as we have done for more than two years until the hacking of our account and Verizon’s unprofessional and helpless handling of the situation has changed everything.
I hope that someone within your company will take this complaint seriously and resolve this very unfortunate and frustrating situation in a manner that shows that we are valued and respected as the loyal customers that we (still) consider ourselves and that will help us restore our faith and trust in Verizon.
I am looking forward to your timely response.

I'm confident that if you have spoken with our Fraud Team directly, that there are the proper wheels in motion to resolve all of the concerns that occured as a result of the fraudulant order on your account. It may take up to 2 bill cycles for all the adjustments to be applied and the changes made to your account to bring the dates and eligibility back to normal, so you should definitely be nearing the end of your wait. Based on your description, it may have been a while since you spoke with them directly instead of the customer service team, so I encourage you to give them a call at your earliest convenience to put your worries at ease. If you need to make arrangements for the charges that appear on your account, our Financial Services Team at 866-266-1445 will also be able to help possibly place a hold on the account regarding the disputed charges so there's no accidental inturruption in your service due to this unfortunate situation.
JenniferH_VZW
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Just got a macbook pro and i was trying to put my verizon account set up to the "mail" but it wont work? please help

please help i got a new macbook pro and was trying to setup my verizon email account to the "email" but it wont work

maybe this might help
http://support.apple.com/kb/HT4110

My office just bought me an iMac and I absolutely need to hook up a second monitor but there is no DVI connection on it, just a Thunderbolt. What do I do? Please help ASAP!!!

My office just bought me an iMac and I absolutely need to hook up a second monitor but there is no DVI connection on it, just a Thunderbolt. What do I do? Please help ASAP!!! The imac is a 21.5" and they also already bought an HD 21.5 ASUS LCD monitor to attach to it. I'm really trying to make this setup work but this is becoming a nightmare. Any suggestions? I looked up different VGA adapters but the only options for this would be a usb-vga connection which doesn't work on macs. Can anyone tell me if this new Thunderbolt connection will work in some way? Thanks

Using the Thunderbolt port attach a Mini-display to DVI so long as the Asus display is equipped and capable, otherwise Mini-display to VGA will also work. The Thunderbolt port is ahead devices which are not yet available to take advantage of the increased capacity in speed. Until the devices and connection cables are available, just use the port as a Mini-display port.

My iPhone has stopped working. I have insurance but Verizon isn't willing to send a replacement. Please help!

I have insurance on my iPhone 4 with the extended warranty. For the last few days, I've been having non-stop problems with the phone. Freezing, closing apps when it wants to, restarting itself. I called Verizon customer support and explained the problem. She tried to do basic troubleshooting on my phone but I had to stop the process because I wasn't near a Wi-Fi to do a hard reset after the basic troubleshooting. Which wasn't a problem.
So today my home button stopped working completely. I had to turn off the phone and turn it back on after opening an application because I couldn't do anything with it. So I called Verizon to see about more troubleshooting and the girl (who was very nice btw) helped me do a hard reset. The home button started working, but now has stopped working again.
The thing with the warranty on the phone.. when I bought the phone from someone, I was asked if I wanted insurance on the phone when I activated it. I said yes. So the insurance was added. Now that something is wrong with my phone, I am being told that the warranty should have never been added because I didn't get the phone actually from Verizon. I have been paying for insurance each month as long as I have had the phone. If not almost a year, maybe a little over a year? I'm not sure how long I have had the phone. So I have insurance on the phone right now.. and I cannot get my phone replaced. I do not work for Verizon, so if I am asked if I want insurance and I say yes, I expect and assume it's covered incase something goes wrong. Which is the point of having insurance. Now, it's a different story? I am confused and a little upset with the whole situation. The only thing the Verizon rep today told me was that she could refund me three months of charges on the insurance and get it removed for me. I did not agree to that and I didn't want the insurance removed as of right now until I get this fixed. I told her that it wasn't about the money for the insurance.
I am hoping someone with Verizon on here can help me with my phone situation because apparently it's something with software. Please help!

I would think that at the very LEAST you would be eligible for a COMPLETE refund of ALL charges for insurance paid thru Verizon! They were charging you for something you were ineligible for! Verizon has a record of whether or not you purchased the phone from them - otherwise how could they deny the claim!
It very sad to see how customer service and customer satisfaction has been lost here ... !

I drop my phone so i got a new one and back up everything... well now i have pics on my phone that i dont want and i cant delete them please help i tired hooking up to iTunes but still cant delete certain ones

i drop my phone so i got a new one and back up everything... well now i have pics on my phone that i dont want and i cant delete them please help i tired hooking up to iTunes but still cant delete certain ones.... i can send them or post but nothing to delete them

The pictures that are on your phone, that you don't want, did they appear there after syncing with iTunes? Or were they taken with the iphone's camera?
Pictures synced from iTunes have to be removed by syncing again, but not having those pictures checked under the Photos tab in iTunes.

Verizon, please help! LG G2 proximity sensor bug!

Verizon, please help, the update that you required me to do on 09/23/14 has a huge bug in it and I am fearful it has not only screwed up my proximity sensor but who knows may even have compromised the security of the phone. The proximity sensor does not respond in dimly lit rooms at all. You have to trick it by slowly swiping your finger across it just to hang up a phone call. The power off button does not respond unless you hold it down to do a soft reset. The "knock-on" feature does not work in dimly lit rooms either. This is so frustrating as it was working perfectly before the update. Please either send a fix update or allow us to resort back to the old software. This phone is less than a year old and I do pay for the warranty, however have been warned that all replacement phones are just "refurbished" phones that may have worse problems.
So, please VERIZON, step up and fix this issue. I have been into your store to discuss with sales guy and he said he would not file a warranty claim just yet. This is crap.....please advise.

https://community.verizonwireless.com/mobile/mobile-access.jspa#jive-content?content=%2Fapi%2Fcore%2Fv3%2Fcontents%2F1967494
If you repair your phone it is a refurb phone.

Please HELP! - WRT54G2 setup problem

Please help! I have been working on this for 7 hours and I am ready to throw the linksys router out the window. I have the router wired to a desktop computer with XP and connected wirelessly to a notebook with Vista. No problem. My third computer - wireless notebook with XP - is really having a problem. I kept getting limited connectivity errors. I set up a static IP address - and it says I am connected - but I can't acces the internet or email. It keeps saying that I am offline. Please help!!!!

It's a good thing someone else is having the EXACT same problem as I am experiencing. Also, you have the exact same set up I have right now. My desktop is wired into the WRT54G2 Wireless router while my laptop with Vista is running smoothly on the internet. Now, when I turn on my girlfriends laptop with XP and run the internet on it, the internet turns to limited connectivity on the whole network and eventually dies out. I have run many different settings to resolve the problem but I am totally stumped. I have even returned the router back to Best Buy to switch for the same one thinking it was an internal problem.. no luck.
I hope to here someone's input on this situation ejaneevans and I are having.
Thanks.

Verizon Fios and Airport not working. PLEASE HELP!

Ok, so I have been trying to get my Airport Extreme and Express to work with my new verizon fios service for about 5hours now. incrediably frustrating becasue with my old service provider it took about 5min.
Here is what i need to do.
extend the fios network using my airport extreme. I need to wirelessly print and use it in my office which is far away from the Verizon MI24WR router. cords are not an option. I need this to be wireless.
I also need to extend my network downstairs to my airport express in order to use itunes to wirelessly listen to music on my speakers.
I have tried other things described in message boards but I need both the extreme and express to be wirelessly connected to the verizon router. Is this possible and if so how! Please explain in the simplest of terms.
I am beyond frustrated! PLEASE HELP!

do you have printer driver v6.12, if not here's the link
http://www.epson.com/cgi-bin/Store/support/SupportLeopardDetails.jsp?BV_UseBVCoo kie=yes&oid=54861#stage1
did you contact epson? try them too..

Hi i want to unlock my iphone 4s to use it in jordan , i have bought it from cousin and the phone is only work on verizon please help me to unlock it

hi i want to unlock my iphone 4s to use it in jordan ,
i have bought it from cousin
and the phone is only work on verizon please help me to unlock it

Hi there, ronyme! Thanks for reaching out about your iPhone 4s. It's a great device. I can see you bought it from your cousin. Have you already taken possession of it? If so, are you in the United States or have you taken the device to Jordan or another country?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

All Emails Sent to Verizon Email Addresses Are Blocked - Please Help

Hello,
Email messages that our company sends to Verizon recipients are being blocked by the anti-spam system. I have copied a sample failure message below. I have submitted whitelist requests several times, but get automated messages in return saying the IP is dynamically assigned (see below). Our IP address is static, not dynamically assigned. No spam is going out from the system, and we are not on any of the blacklists. Our emails to [email protected] and [email protected] are also being blocked, so I have found nowhere else to turn for assistance.
Can you please help or assign an agent to help us in this matter? We have many customers who are not receiving their online purchases or responses to their requests for assistance from us because Verizon is blocking all emails to them from our servers. We certainly don't want to have to post to our online store that we cannot sell to or assist anyone with a Verizon email address.
The mail server in question is: *******
IP address: ******
Your help would be greatly appreciated.
Thank you,
TraciG
MailEnable: Message Delivery Failure.
Reason: ME-E0193: [629A7226243B4A9D90F818B13EEF69C2.MAI] Message Delivery Failure.
Your message addressed to the target domain (verizon.net) could not be delivered because the mail server responsible for this domain returned a permanent error.
The server returned:
571 Email from ****** is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 141223
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
Sincerely,
Verizon Online Security
http://www2.verizon.net/policies
[email protected]
Solved!
Go to Solution.

Hi TraciG,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

I ordered an iphone 6 plus 64 gig space gray on 9/19/14. I still have not gotten any information on the ship date. Please help verizon!!!

I ordered an iphone 6 plus 64 gig space gray on 9/19/14. I still have not gotten any information on the ship date. Please help verizon!!!

urdea123,
You called and help has arrived. Congrats on the new phone. The iPhone 6 Plus 64GB space gray device is shipping on 11/7. You can always check your order here http://vz.to/1qKj0Rx
RobinD_VZW
Follow us on twitter @VZWSupport

PLEASE HELP! Hooking up WRT54G2 to a Verizon GT704-WG

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