TO CEO @ VERIZON OR TO SOMEONE WHO CARES*** PLEASE HELP ME *** BEFORE I GO CRAZY

Question

I have a vortex by LG. I got it in feb.2011. I have had trouble with it since that day. Turning off all the time , screen locking up,  sending txt to someone different ,SD card not working ,which I have handled all these problems myself  by resetting/swiping it clean often (which is a pain) taking the battery out ,  turning it off for a few hours , blah blah blah ,you know all the stuff you do to have a phone on the go. I asked around & most other people who had this phone was pleased.  I only know off 3 other people who have this phone.  then about a 3wks ago the SD card wouldn't mount or just wouldn't read @ all. I tried everything I knew to do . I go to the Verizon store waited my entire lunch break ( 1 hour) finally someone tried to help me I told him my problem he said well your going have to buy a new SD card which was about 60$ . I felt I waited for nothing. I spent over an hour for him too hold my phone & tell me pay more money. he still couldn't tell me why it did this or how to fix it . Just pay more money . Well I had a extra SD card from my camera it worked then few day later starts the same thing , good thing I didn't buy one cause looks like I would have had to spend it again anyways ,  but I could @ least call out & get calls. Finally a few days later my screened locked up completely I tried all the blah blah blah stuff again. This time it was no fixing it . I go to a different Verizon store hoping to get better/faster help I walk in & tell the lady my problem again on my lunch break she picks up the phone dials customer service & hands me the phone. I think really I could have did this myself why are you people even here! So the guy on the phone says your still under warranty we will send you a new phone or u can upgrade & get a new phone I asked for what kind of price he said the price of the phone , I said no thanks I just paid 200$ for this phone & haven't even got to enjoy it , just send me a new phone he said it could take up to 5 days!!! What I said can , u get it here any faster he replied yes for 13$ I can ship it overnight but it would take 2 days uh, just thought he said overnight!!! I guess over night doesn't mean what it says but I said I don't feel I should pay it since I really didn't break my phone he said there was nothing he could do but it probably wouldn't take the full 5 days they just have to say that  ... Wow OK so 5 days goes by without any phone to use . I finally get the phone but it take the full 5 days,plus the 2 days I tried to fix it to avoid the stores I follow the instruction to activate it thought it was fine but then the next morning  I get a call @ work from my babysitter stating my phone still didn't work!! After work I go back to the 1st Verizon store (which I dreaded so much I would have rather shot myself in the foot , but I'm a nurse who needs my foot & phone) since I had no help from either stores guess it didn't matter which one I went too. After waiting a good 45 MINUTES for help they finally look @ my phone they were stumped on what was wrong cause it said it was activated but not working they finally call someone & the guy finally tell me its is activated under someone else's # ! OK so what do I do ?? The guy hands me the phone says they needs to  verify my address ( which I thought to make sure I account  holder )  I gave the phone back to the guy @ the store they talk for a few more MINUTES. & he said OK , I was like OK what ! Oh he didn't tell you we are going have to send you  NEW phone again!!! Really I have to go another 6 days without a phone!! He offered if I brought an old phone  back in(which I live 20 MINUTES away) he could activate that one till I get the new phone in... 1st off I don't keep old phones I recycle them ( thought that was a good thing)& even if I did have one it wouldn't be a smartphone & that's what I pay dearly for...  ( a phone store who can't lend you a phone while they are fixing your phone that you didn't break even thou you are still paying them for a phone)  MESSED UP RIGHT! He said it shouldn't be that long they are going to overnight it for free but it was Saturday So he said I should get it TUESDAY.**lol overnight what !! Do I not know what overnight means***  I was like yeah yeah YOU ALL say that ! I left the store in tears I depend on my phone I have a 1 yr old child & my job depends on my phone as well . I go home from work Tuesday no phone image that , Wednesday I get a letter from fedx stating I was not home to sign for this device ! Really cause the last one was just put in my mailbox , didn't have to sigh anything the 1st time. I finally get the phone on THURSDAY. It was late so I waited till Friday to activate since I have already been without a phone for 12 days now. Today is Saturday. Guess what??? My phone is saying to mount the SD card again ! OK really I just been thru 3 phone in 13 days!! I DON'T FEEL I HAVE DONE ANYTHING WRONG TO MY PHONE . I KNOW NEW TECHNOLOGY IS GOING  TO HAVE ITS MISTAKES SOMETIMES !! BUT NOT @ MY COST!!! I DON'T THINK I OR ANYONE DESERVES THIS! I DON'T KNOW WHAT TO DO????? I CAN'T AFFORD TO GO BY A SD CARD VERY FEW DAYS!! I CAN'T AFFORD TO PAY *****DEARLY****  FOR SOMETHING THAT I DON'T GET TO EVEN USE & NO ONE EVER OFFERED TO PRO-RATE BILL!!!!  I PAY A 175 $ A MONTH I FEEL THAT SHOULD BE CUT IN HALF SINCE I HAVE HAD NO PHONE FOR ALMOST 2 WEEKS!!!! I DON'T WANT TO GO BACK TO TO STORES & THEM DO NOTHING BUT WASTE MINE & THEIR TIME ! I CAN'T AFFORD 200$ TO GET OUT OF CONTRACT WHEN I HAVE DONE NOTHING WRONG !!! IF I DROPPED THE PHONE IN WATER OR BROKE THE SCREEN I WOULD PAY . I HAVE NO PROBLEM TO PAY TO FIX SOMETHING I DID  OR BROKE !!! I FELL VERIZON IS DOING THIS TO MAKE A LITTLE EXTRA MONEY @ MY EXPENSE. I'M A GOOD HARDWORKING PERSON WHO PAYS FOR EVERYTHING !! NOW I EVEN PAY FOR THING THAT HAS NOTHING TO DO WITH ME !! I'M SO FREAKING FRUSTRATED I CAN'T THINK!!! CAN VERIZON WHO MAKES BILLIONS PAY FOR BETTER HELP OR WHAT HAPPEN TO MAKING THE CUSTOMERS HAPPY!!! I JUST WANT A PHONE THAT WORKS !! IF THE VORTEX IS JUST A PIECE OF S**T LET ME PAY THE DIFFERENCE TO GET A DIFFERENT PHONE !! WHY SHOULD HAVE TO PAY FULL PRICE FOR A NEW PHONE!!! WHAT IF I DO PAY FULL PRICE FOR A NEW PHONE & ITS DOES THIS AGAIN !!! DO I JUST KEEP BUYING NEW PHONES ???CAUSE THEY ARE HIGH!!!! I CAN'T AFFORD TO BUY A NEW PHONE AFTER EVERY LITTLE HICCUP!!!  WHAT IF VERIZON DOES THIS TO SO MANY PHONES HOPING WE KEEP BUYING NEW PHONES !! DON'T THEY MAKE ENOUGH MONEY ALREADY!!! SOMEONE TELL ME WHAT'S WRONG WITH MY PHONE !! SOMEONE PLEASE HELP ME!!!! MAYBE THERE IS SOMEONE BESIDE ME & ALL THE EMPLOYEES @ TWO VERIZON STORES COULDN'T FIGURE OUT                                    !!!!!!!!!!!!!!                                                                                                                                                                                                                                                                                                                           

Answer 1

NO LUCK!!
THANKS SO MUCH FOR TRYING TO HELP!
I ASKED ONE OF THE MANY EMPLOYEES @ VERIZON IF THEY HAD MUCH TROUBLE OUT OF THIS PHONE HE SAID NO NOT AT ALL!!!! I REALLY JUST WANT A PHONE THAT WORKS I HAVE BEEN A VERIZON CUSTOMER FOR A LONG TIME NOW. THIS IS BY FAR THE WORST PHONE & SERVICE I HAVE EVERY RECEIVED FROM THEM. I GUESS THE SERVICE IS GOOD WHEN YOU DON'T NEED THEM. NOW THAT I NEED THEM I HATE THEM ! NO HELP FROM THEM @ ALL. I WISH THEY COULD JUST FIX IT OR LET ME PAY THE DIFFERANCE FOR A NEW PHONE  . IAM NOT ASKING FOR ANYTHING FREE. I JUST WANT WHAT I PAID FOR!!!!!! I SHOULD HAVE REPLACED IT WITH IN THE 1ST MONTH WHEN IT ALL STARTED BUT HATED TO TAKE IT BACK IF IT WAS SOMETHING I WAS DOING WRONG ! I FEEL I HAVE SUFFERED ENOUGH!!!!!!!!!!!!!
VERY MAD @ VERIZON , 1ST TIME I WOULD SEND PEOPLE AWAY FROM THEM , MY HUSBAND HAS IPHONE WITH AT&T , HE TRIED TO GET ME TO MOVE TO THEM .I WISH I WOULD HAVE NOW!!  I CAN'T THINK OF ANYTIME I GOT SERVICE COVERAGE & HE DIDN'T . SO IS IT THE PHONE OR JUST BAD SERVICE ????? IF THEY WOULD LET ME OUT OF MY CONTRACT I WOULD LEAVE NOW ....